Complaints

This profile includes complaints for Maxlend's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Maxlend

  PO Box 760 Parshall, ND 58770-0703

• 

  Maxlend

  217 3rd Ave NE Parshall, ND 58770

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a short term loan of $2000 through next MAXLEND. After further review of my contract after making two payments almost the entire loan amount, I saw that I am being charged 641% interest, meaning Ill be paying almost $9000 for a loan not even a third of the price. I feel that its predatory, I can no longer afford to live I feel that its predatory of the payments I am making towards this loan. They do not offer extended payment or refinancing.

  Business Response

  Date: 11/04/2025

  
  Re:Response to Your Case #: Complaint ID - ********
  
  We are writing on behalf of MaxLend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on October 30, 2025, on behalf of Ms.************
  MaxLend is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. MaxLend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law
  At MaxLend, we are dedicated to providing consumers with their short-term cash needs and delivering exceptional service. It's always disappointing to learn of any dissatisfaction; therefore,we have contacted Ms. *********** directly in reference to her complaint, offering a reduced settlement to clear their balance. We are hopeful that taking these steps will allow us to reach a resolution with Ms. ************
  
  Please feel free to contact us should you have any further questions.
  Sincerely,
  Maxlend
  The Customer Advocate Team
  ************
  *************************************************************
  ****************************
  
  

• Initial Complaint

  Date:10/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didn't have terrible credit at the time when I requested a loan for 500 dollars. I have already paid 450 dollars and my principal is still at 600 dollars. I did not know that these were loan sharks who cared very little about the fact that I just needed money for food and gas. The interest on this loan is like 300%. By the time a pay this loan off this tribal company will receive about 1500 dollars. I can't believe I got taken advantage of like this and I want my payments to end please!

  Business Response

  Date: 10/21/2025

  
  Re:Response to Your Case #: Complaint ID - ********
  
  We are writing on behalf of MaxLend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on October 15, 2025, on behalf of Mr. *****
  MaxLend is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. MaxLend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law.

  At MaxLend, we are dedicated to providing consumers with their short-term cash needs and delivering exceptional service. It's always disappointing to learn of any dissatisfaction therefore,we have contacted Mr. **** directly in reference to his complaint, offering a reduced settlement to clear their current balance. We are hopeful that taking these steps will allow us to reach a resolution with Mr. *****
  
  Please feel free to contact us should you have any further questions.

  Sincerely,

  MaxLend
  
  The Customer Advocate Team
  ************
  *************************************************************
  ****************************

  
  

• Initial Complaint

  Date:10/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in a difficult financial situation and got a loan from Maxlend in the amount $1175. The terms werent clear at all and quite deceptive in nature. I was to pay ******. I thought it was once a month however to my dismay it was actually every two weeks. I was horrified when I finally got the payment schedule. It showed the moment the money I was funded into my account suddenly my loan balance was now over $1500 to pay off. That is extremely predatory, deceiving and seems highly illegal. I have paid approximately $2450 back to this loan so far and I still owe over $600 to pay off in full. Or I will have multiple more payments at ****** paying even more in this insanely high interest of over 650%

  Business Response

  Date: 10/22/2025

  Re: BBB Complaint ID: ********

  
  We are writing on behalf of MaxLend in response to the complaint submitted through the Better Business Bureau Complaint Portal on October 15, 2025, by Mr. ***** *****.

  
  MaxLend is a brand of Uetsa Tsakits,Inc., a tribal corporation organized under tribal law and is an instrumentality of, and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA), a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. MaxLend contracts, including the loan agreement signed, clearly designate *** law as governing its transactions and provides all disclosures required by *** and U.S. federal law.

  
  At MaxLend, we remain committed to assisting customers with their short-term financial needs while upholding high standards of customer service. We regret any dissatisfaction Mr. ***** may have experienced. After conducting a thorough review of his account, we have communicated with him directly to address and resolve his concerns.
  As part of our resolution, MaxLend has waived the remaining balance on Mr. ****** account. His loan, #*********, is now considered paid in full, and no balance remains due.
  If there are any further questions regarding this matter, please do not hesitate to contact us.
  Sincerely,
  
  MaxLend
  The Customer Advocate Team
  ************
  *************************************************************
  ****************************

• Initial Complaint

  Date:09/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I borrowed $1900 for an bill on 3/04/2025. Here it is now 9/25/2025 . After 28 successful payments I have paid more that 6k on the loan and they say I owe another near 2k on the loan. upon research i have found that I have been subject to predatory lending fees which are illegial under california law as follows:In **********, a 564% interest rate on a loan is illegal in most circumstances, as it far exceeds the state's usury limits. The legality of such a rate depends heavily on who the lender is and the specific type of loan being offered. Usury laws in ********** For unlicensed lenders: An unlicensed individual or company generally cannot charge more than 10% annual interest on a loan for personal, family, or household use. A rate of 564% would be an extreme violation.For commercial loans: For loans not intended for personal, family, or household use, the maximum rate is the higher of 10% per year or 5% plus the *************** discount rate. A 564% rate would still be a severe violation.

  Business Response

  Date: 10/03/2025

  Re:Response to Your Case #: Complaint ID - ********
  
  We are writing on behalf of MaxLend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on September 25, 2025, on behalf of Mr. ************************************ is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. MaxLend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law.

  At Maxlend, we are dedicated to providing consumers with their short-term cash needs and delivering exceptional service. It's always disappointing to learn of any dissatisfaction; therefore,we have contacted Mr. ****** directly in reference to his complaint, offering to waive his outstanding balance on the account. We are hopeful that taking these steps will allow us to reach a resolution with Mr. *******
  
  Please feel free to contact us should you have any further questions.

  Sincerely,

  Maxlend

  The Customer Advocate Team

  ************

  *************************************************************

  ****************************
  
  

  
  

• Initial Complaint

  Date:09/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a loan in the amount of $1000 for an emergency, the lender's 450% interest rate is predatory and illegally above Marylands cap of 33% Maximum of 2.75% per month, equivalent to an annual rate of 33% however, I have paid $1356.00 to date. I was targeted due to my poor credit rating. My principal has been paid and yet payments continue and remaining balance is $1472.12z This exploitative practice is ILLEGAL in the state I reside in. I will have no other choice but to submit stop payments via my bank and dispute the charges on my credit report.

  Business Response

  Date: 10/01/2025

  Re:Response to Your Case #: Complaint ID - ********
  
  We are writing on behalf of MaxLend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on September 25, 2025, on behalf of Mr. ************************************* is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. MaxLend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law.

  At MaxLend, we are dedicated to providing consumers with their short-term cash needs and delivering exceptional service. It's always disappointing to learn of any dissatisfaction; therefore,we have contacted Mr. ******* directly in reference to his complaint, offering a reduced settlement to clear their balance. We are hopeful that taking these steps will allow us to reach a resolution with Mr. ********
  
  Please feel free to contact us should you have any further questions.
  Sincerely,
  Maxlend
  The Customer Advocate Team
  ************
  *************************************************************
  ****************************
  

  
  

• Initial Complaint

  Date:09/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against MaxLend regarding a loan that I believe was issued under misleading and predatory terms.I applied for a loan with MaxLend in a moment of financial distress. On their website, they prominently advertised lowest rates and positioned themselves as a fast cash solution. Based on the loan application process, I was led to believe I would be paying approximately $181 per month with a finance charge in the $120 range.However, after signing several documents on my phone (which were presented in extremely small font and embedded in a system that was nearly impossible to read or download), I later discovered that MaxLend is charging me $181 every two weeks instead of monthly. This payment frequency was never clearly disclosed up front and is highly *************** are the facts:I borrowed $1,000.I have already made four payments of $181 each (totaling $724).Despite this, my current balance is $1,143.This reflects an outrageous and deceptive annual percentage rate (APR), likely several hundred percent, which would never have been clear to a reasonable consumer under the circumstances.Additional concerns:I do not recall receiving a Truth in Lending disclosure or any clear statement of the true cost of this loan.All documents were digital, difficult to read, and not provided to me for proper review or download.I have not received payment statements, account summaries, or balance breakdowns via email or postal mail.MaxLend withdraws money directly from my bank account without providing me with clear notices or statements.I believe MaxLend has engaged in deceptive trade practices, misleading advertising, and predatory lending by failing to clearly disclose payment intervals, APR, and total repayment obligations. This loan has placed me in deeper financial distress than when I started.

  Business Response

  Date: 09/28/2025

  Re: Response to Your Case #: Complaint ID ********
  
  We are writing on behalf of Maxlend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on September 19, 2025, on behalf of Mr. ****** *****.
  Maxlend is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. Maxlend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law.
  At MaxLend, we remain committed to helping customers meet their short-term cash needs while delivering excellent service. We regret that Mr. ***** was dissatisfied with his experience. In response to his concerns, we reached out directly and sincerely appreciate the feedback he shared regarding viewing the documents on his mobile device. Due to the loan type, all business and disclosures are completed online.
  Our records confirm that prior to each scheduled payment,SMS reminders were successfully delivered to Mr. ***** phone number on file xxx-xxx-5057.The only way these reminders would not have been received is if Mr. ***** had opted out of text communications from MaxLend. Below are the dates and times when reminders were sent and delivered:
  07/13/2025 11:46 AM
  07/30/2025 02:16 PM
  08/13/2025 11:54 AM
  08/27/2025 02:40 PM
  09/13/2025 11:32 AM
  As part of our commitment to customer satisfaction, we have extended a settlement offer. We sincerely hope this resolution restores Mr. ***** confidence in our services.
  Please feel free to contact us should you have any further questions.
  Sincerely,
  MaxLend
  The Customer Advocate Team
  ************
  *************************************************************
  ****************************  
  

• Initial Complaint

  Date:09/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/5/25 I was approved for a loan of $600. I was advised over the phone of I would be responsible for biweekly payments of approximately $92. The amount I was advised to repay was $764. They have been charging me weekly and the amount owed is $3333.48!!! The percentage of the loan is 764% this company is stealing from me with automatic payments that were not disclosed or agreed upon.

  Business Response

  Date: 09/28/2025

  Re: Response to Your Case #: Complaint ID
  - 23906236
  

  We are writing on behalf of MaxLend in response to a recent complaint made through the Better Business
  Bureaus Complaint Portal on September 19, 2025, on behalf of Mr. ***************** role="presentation" style="color: transparent; cursor: text; position: absolute; transform-origin: 0px 0px; white-space: pre;">MaxLend is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an
  instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),
  a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in ****
  Tribal Credit Transaction Code. MaxLend contracts, including the loan agreement signed, clearly designate
  MHA law as governing its transactions and provide all disclosures required by MHA and U.S. federal law
  

  At MaxLend, we are dedicated to providing consumers with their short-term cash needs and delivering
  exceptional service. It's always disappointing to learn of any dissatisfaction therefore, we have contacted
  Mr. ****** directly in reference to his complaint, offering a reduced settlement to clear their current
  balance.

  We are hopeful that taking these steps will allow us to reach a resolution with Mr. ********** role="presentation" style="color: transparent; cursor: text; position: absolute; transform-origin: 0px 0px; white-space: pre;">

  Please feel free to contact us should you have any further questions.
  

  Sincerely,
  

  MaxLend
  The Customer Advocate Team
  ************
  *************************************************************
  ****************************

  
  

• Initial Complaint

  Date:09/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accepted a loan of $850.00 via telephone conversations and internet application, neither of these communications explained 500% interest rate and I never agreed to twice a month with different payment amounts $300 on the 1st and $550.00 on the 29th, I don't even get paid like that. I was lied to and mislead. And i'm sure its not legal to 500% interest.

  Business Response

  Date: 09/25/2025

  Re: Response to Your Case #: Complaint ID
  - 23900797

  
  We are writing on behalf of MaxLend in response to a recent complaint made through the Better Business
  Bureaus Complaint Portal on September 18, 2025, on behalf of Ms. **************** role="presentation" style="color: transparent; cursor: text; position: absolute; transform-origin: 0px 0px; white-space: pre;">MaxLend is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an
  instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),
  a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in ****
  Tribal Credit Transaction Code. MaxLend contracts, including the loan agreement signed, clearly designate
  MHA law as governing its transactions and provide all disclosures required by MHA and U.S. federal law
  At MaxLend, we are dedicated to providing consumers with their short-term cash needs and delivering
  exceptional service. It's always disappointing to learn of any dissatisfaction; therefore, we have contacted
  

  Ms. ***** directly in reference to her complaint, offering a reduced settlement to clear their balance. We
  are hopeful that taking these steps will allow us to reach a resolution with Ms. ********* role="presentation" style="color: transparent; cursor: text; position: absolute; transform-origin: 0px 0px; white-space: pre;">Please feel free to contact us should you have any further questions.
  Sincerely,
  

  MaxLend
  The Customer Advocate Team
  ************
  *************************************************************
  ****************************

  
  

• Initial Complaint

  Date:09/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I borrow from maxlend. It was to get caught up on some bills, get some groceries. I have been paying extra. I have noticed the principle dont even look like it is going down. $1800 dollars when all said and done the amount to be paid back is over about $2600 dollars. Highway robbery. Ive paid $50 dollars extra each week and its not going down.

  Business Response

  Date: 09/19/2025

  Re: Response to Your Case #: Complaint ID ********

  
  We are writing on behalf of Maxlend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on September 15, 2025, on behalf of Ms. **** *******.
  Maxlend is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. Maxlend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law.

  
  At MaxLend, we remain committed to helping customers meet their short-term cash needs while delivering excellent service. We regret that Ms. ******* was dissatisfied with her experience. In response to her concerns, we reached out directly and extended a settlement offer as part of our ongoing commitment to customer satisfaction. We sincerely hope this resolution restores Ms. ******** confidence in our services.
  Please feel free to contact us should you have any further questions.

  
  Sincerely,
  MaxLend
  The Customer Advocate Team
  ************
  *************************************************************
  ****************************  

• Initial Complaint

  Date:09/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had originally contacted MaxLend because I was going through financial hardships, I was given $525 on May 30th 2025, and have been deducting $156.77 since June 11th every other week, I have revoked my ACH Authorization before my next payment on August 20th, totalling all I have paid with my final payment on August 6th equaling $759.14 they have been badgering me with emails and phone calls, the original payment has long since been paid off, and I am having a difficult time paying off the rest due to other payments and lifetime responsibilities as well as being a new parent.

  Business Response

  Date: 09/15/2025

  Re: Response to Your Case #: Complaint ID ********
  
  We are writing on behalf of Maxlend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on September 5, 2025, on behalf of Mr. ******* *****.
  Maxlend is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. Maxlend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law.

  
  At MaxLend, we remain committed to helping customers meet their short-term cash needs while delivering excellent service. We regret that Mr. ***** was dissatisfied with his experience. In response to his concerns, we reached out directly and informed him that, as part of our commitment to customer satisfaction, we have waived his remaining balance. Loan number #********* is now considered paid in full, with no remaining balance due.
  Please feel free to contact us should you have any further questions.

  
  Sincerely,
  MaxLend
  The Customer Advocate Team
  ************
  *************************************************************
  ****************************