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Business Profile

Loans

Maxlend

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Maxlend's headquarters and its corporate-owned locations. To view all corporate locations, see

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Maxlend has 2 locations, listed below.

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    • Maxlend

      PO Box 760 Parshall, ND 58770-0703

    • Maxlend

      217 3rd Ave NE Parshall, ND 58770

    Customer Complaints Summary

    • 112 total complaints in the last 3 years.
    • 77 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took out a pay day loan with MaxLend in December 2023. I hvave paid alll payments on time. In February 2024 I switched employers so my pay date changed from bi weekly to ***** a month the 15th and the last day of each month. I informed Maxlend of this change after before my April 15th pay date. They hve been calling me telling me to sign the change of date request and Im am unable to rain anything because when I log onto their website there is nothing that allows me to sign anything. I was told two weeks ago Tht I didnt hve to sign because it was put through their system on the back end. They deducted money out of my acct on April 26th which caused my bank acct to be overdrawn. They werent supposed to withdraw the payment until April the 30th. They are still calling and harassing me about signing a document That they have yet to send me anything to esign.

      Business Response

      Date: 05/03/2024

      May 3, 2024

      *********************
      Dispute Resolution Specialist
      Better Business Bureau

      RE: ***************************** - Complaint ID: ********

      Dear *****,

      I am writing on behalf of MaxLend in response to your April 29, 2024, letter notifying us of Ms. ******* Bookmans complaint, Complaint ID: ********.

      MaxLend values its customers and is disappointed that ****************** was dissatisfied with their loan. We have contacted ****************** directly in reference to their complaint, and we hope to come to an agreeable resolution with them soon.

      Please contact us by phone at ************ from 8 am to 8 pm EST., Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.

      Sincerely,

      MaxLend
      Office of the Ombudsman
      ************

    • Initial Complaint

      Date:04/24/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid loan in full according to plan, all payments on time, now owe more than original loan.

      Business Response

      Date: 04/30/2024

      April 30, 2024

      *********************
      Dispute Resolution Specialist
      Better Business Bureau

      RE: ***************************** - Complaint ID: ********

      Dear *****,

      I am writing on behalf of MaxLend in response to your April 24, 2024, letter notifying us of ********************************* complaint, Complaint ID: ********.

      MaxLend values its customers and is disappointed that ************** was dissatisfied with their loan. We have contacted ************** directly in reference to their complaint, and we hope to come to an agreeable resolution with them soon.

      Please contact us by phone at ************ from 8 am to 8 pm EST., Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.

      Sincerely,

      MaxLend
      Office of the Ombudsman
      ************

      Customer Answer

      Date: 05/02/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:04/01/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Took a ***** loan from Maxlend, with the agreement of paying 163$ every two weeks. Out of the blue they started taking 294$ every two weeks. Trying to pay off loan but they want ***** to pay loan off. They refuse to anything else

      Business Response

      Date: 04/06/2024

      April 6, 2024

      *********************
      Dispute Resolution Specialist
      Better Business Bureau

      RE: ***** *** ***** - Complaint ID:  ********

      Dear *****,

      I am writing on behalf of MaxLend in response to your April 1, 2024, letter notifying us of Ms. *** Compos complaint, Complaint ID: ********.

      MaxLend values its customers and is disappointed that Ms. ************** was dissatisfied with their loan. We have contacted Ms. ************** directly in reference to their complaint, and we hope to come to an agreeable resolution with her soon.

      Please contact us by phone at ************ from 8 am to 8 pm EST., Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.

      Sincerely,

      MaxLend
      Office of the Ombudsman
      ************

    • Initial Complaint

      Date:03/29/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      maxlend uses magic to strongarm their loneee's they have been constantly harassing me i am not even due yet its very similar to cashnet's strongarm tactics

      Business Response

      Date: 04/03/2024

      April 3, 2024
      *********************
      Dispute Resolution Specialist
      Better Business Bureau
      RE: ******************* - Complaint ID # ********

      Dear *****,
      I am writing on behalf of MaxLend in response to your March 14, 2024, letter notifying us of ************** complaint, Complaint ID: ********, ********************** values its customers and is disappointed that ************** was dissatisfied with their loan.We have contacted ************** directly in reference to their complaint, and we hope to come to an agreeable resolution with him soon.
      Please contact us by phone at ************ from 8 am to 8 pm EST., Monday through Friday,,or by email at ********************************** should you have any questions regarding this letter.

      Sincerely,
      MaxLend
      Office of the Ombudsman
      ************


    • Initial Complaint

      Date:03/14/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a loan at Maxlend on November of $1100 from Maxlend, this people were suppossed to charge me by weekly, since January they started changing me every week, I been calling and everytime I called is a different story, I been tryng to settle the loan but they dont give me any option, so far I paid $1937.76 and they still charging me.

      Business Response

      Date: 03/20/2024

      March 20, 2024

      *********************
      Dispute Resolution Specialist
      Better Business Bureau

      RE: ******************************* - Complaint ID ********

      Dear *****,

      I am writing on behalf of MaxLend in response to your March 14, 2024, letter notifying us of ********************** complaint, Complaint ID: ******** 

      MaxLend values its customers and is disappointed that ****************** was dissatisfied with their loan. We have contacted ****************** directly in reference to their complaint, and we hope to come to an agreeable resolution with her soon.

      Please contact us by phone at ************ from 8 am to 8 pm EST., Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.

      Sincerely,

      MaxLend
      Office of the Ombudsman
      ************

      Sincerely,

      MaxLend
      Office of the Ombudsman
      ************

      Customer Answer

      Date: 03/20/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:03/06/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a loan through Maxlend in a moment of desperate financial struggle. I have been paying them $195 twice per month since Oct, which has made my financial situation worse. Its caused me significant stress and worry constantly. I have paid $1755 on a $725 loan. Paying twice as much as the original loan is more than sufficient. I feel like Maxlend is a predatory lender who preys on people who are already struggling and make the ************* worse.

      Business Response

      Date: 03/08/2024

      March 8, 2024

      *********************
      Dispute Resolution Specialist 
      Better Business Bureau

      RE: ******************* Complaint ID #********

      Dear **************,  

      I am writing on behalf of MaxLend in response to your March 6, 2024, letter notifying us of Ms. ***** Hastiings complaint, Complaint ID: ********

      MaxLend values its customers and is disappointed that ****************** was dissatisfied with their loan. We have contacted ****************** directly in reference to her complaint, and we hope to come to an agreeable resolution with her soon.

      Please contact us by phone at ************ from 8 am - 8 pm ET, Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.

      Sincerely,

      MaxLend
      Office of the Ombudsman
      ************
      **********************************
      www.maxlend.com

      MaxLend,is a sovereign enterprise, an economic development arm and instrumentality of,and wholly owned and controlled by, the Mandan, Hidatsa, and Arikara Nation, a federally-recognized sovereign American Indian Tribe (the Tribe). This means that MaxLends loan products are provided by a sovereigngovernment and the proceeds of our business fund governmental services for Tribe citizens. This alsomeans that MaxLend is not subject to suit or service of process. Rather, MaxLend is regulated by the Tribe.If you do business with MaxLend, your potential forums for dispute resolution will be limited to thoseavailable under Tribal law and your loan agreement. As more specifically set forth in MaxLends contracts,these forums include an informal but affordable and efficient Tribal dispute resolution, or individualarbitration before a neutral arbitrator.Otherwise, MaxLend is not subject to suit or service of process.Nothing in this email is intended to waive or otherwise prejudice MaxLends entitlement to theseprotections. Neither MaxLend nor the Tribe has waived its sovereign immunity in connection with anyclaims relative to use of this email.

    • Initial Complaint

      Date:02/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took a loan from Maxlend originally understanding that I would be paying down the principal based on terms that would not have me paying an outrageous amount of interest. It was based on the payment information that I understood though it was a high interest loan, the principal had more applied to it than most other loans of this nature due to the explanation and understanding of the terms provided. At this time, hardly any of my payment is being applied to the loan and it is quite apparent that this lender is using deceptive and illegal practice to collect an extreme amount just in interest, which violates my right under Federal laws both of which cap the limitations of interest on loans. In this case, the company claiming tribal immunity is not applicable and does not support their right to charge this inordinate amount. Tribal immunity is only applicable to actual businesses which originate/ operate on tribal lands, and is wholly owned and operated by tribal representatives. Using this interpretation of tribal law is inapplicable to outbid state consumers and does not allow for them to ignore the applications of consumer protections offered for consumers and as limitations for lenders

      Business Response

      Date: 02/15/2024

      February 15, ****


      **************
      Senior Dispute Resolution Specialist
      Better Business Bureau


      RE: ******************************* Complaint ID # *******

      Dear Ms. ******************* am writing on behalf of MaxLend in response to your February 12, ****, letter notifying us of *********************************** complaint, Complaint ID: *******

      MaxLend values its customers and is disappointed that ******************** was dissatisfied with their loan. We have contacted ******************** directly in reference to her complaint, and we hope to come to an agreeable resolution with her soon.

      Please contact us by phone at ************ from 8 am -8 pm ET, Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.

      Sincerely,
      MaxLend
      Office of the Ombudsman
      ************
      **********************************
      www.maxlend.com


    • Initial Complaint

      Date:02/02/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My cousin is mentally disabled and she was allowed to take out a loan from Maxlend. I am trying to ascertain the loan amount, but she now owes over $1000 to this company.Maxlend has preyed on a disabled woman and I am asking that the money she owes be brought downto the principal.

      Business Response

      Date: 02/06/2024

      February 6, ****

      ****************
      Senior Dispute Resolution Specialist
      Better Business Bureau

      RE: ***************************** - Complaint ID ********

      Dear ******,

      I am writing on behalf of MaxLend in response to your February 2, ****, letter notifying us of ************************************* complaint, Complaint ID: ********.

      After conducting a comprehensive investigation, we regret to inform you that we are unable to resolve ******************** concern. This is due to the fact that the request originated from a third party who has not obtained any products or services from MaxLend.

      Please contact us by phone at ************ from 8 am - 8 pm ET, Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.

      Sincerely,

      MaxLend
      Office of the Ombudsman
      ************

    • Initial Complaint

      Date:01/19/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The interest rate of maxlend loans is predatory and against **** law and misleading. It is ******% for my loan. I will have to pay an additional $10,000 in interest on a loan for less than **** which is predatory. I have already paid them more then **** which is more than fair

      Business Response

      Date: 01/23/2024

      January 23, 2024


      **************
      Senior Dispute Resolution Specialist
      Better Business Bureau

      RE: ********************* - Complaint ID ********

      Dear Ms. *************** am writing on behalf of MaxLend in response to your January 3, 2023, letter notifying us of ************************* complaint, Complaint ID: ******** MaxLend values its customers and is disappointed that **************** was dissatisfied with their loan. We have contacted **************** directly in reference to her complaint, and we hope to come to an agreeable resolution with her soon.

      Please contact us by phone at ************ from 8 am -8 pm ET, Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.

      Sincerely,
      MaxLend
      Office of the Ombudsman
      ************
      **********************************
      www.maxlend.com


      Customer Answer

      Date: 01/23/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:01/03/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Borrowed $500 in Sept ,they took out $275.52 on Oct.27 2023,nov.29 and Dec.29. I called them and they said they would take out $275.52 for the next 9 months !

      Business Response

      Date: 01/08/2024


      January 8, 2024

      *******************************
      Alternative Dispute Resolution Specialist 
      Better Business Bureau

      RE: *********************** - Complaint ID ********

      Dear **********************,

      I am writing on behalf of MaxLend in response to your January 3, 2023, letter notifying us of *************************** complaint, Complaint ID: ********.

      MaxLend values its customers and is disappointed that ************ was dissatisfied with their loan. We have contacted ************ directly in reference to his complaint, and we hope to come to an agreeable resolution with him soon.

      Please contact us by phone at ************ from 8 am -8 pm ET, Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.

      Sincerely,

      MaxLend
      Office of the Ombudsman
      ************
      **********************************
      www.maxlend.com

      Customer Answer

      Date: 01/08/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Maxlend is NOT a BBB Accredited Business.

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