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Business Profile

Garbage Removal

GFL Environmental

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

This profile includes complaints for GFL Environmental's headquarters and its corporate-owned locations. To view all corporate locations, see

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GFL Environmental has 456 locations, listed below.

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    Customer Complaints Summary

    • 1,131 total complaints in the last 3 years.
    • 193 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have back door pickup service through my trash provider because I am handicapped. Every month, sometimes multiple times a month, I have to call to complain that my trash wasn't picked up. They come pick it up usually at a later date, but it happens monthly, sometimes more than once. It is bad business, and I call and complain, and no one cares, and nothing changes. They offer these services to the handicapped community and then don't follow through. It is frustrating, and I want them to do better. They have put spray marks and stickers on my mailbox, and I call monthly to say I need my services performed. They didn't pick up my trash last week, and this week is a holiday week, so at times I have to go two weeks without trash services, and they charge me full price when my trash gets skipped some weeks.

      Business Response

      Date: 07/03/2024

      I have reviewed the account and escalated the issues to the local office. I was advised that these issues have been resolved. Please let us know if we can be of further assistance. Thank you.

    • Initial Complaint

      Date:07/01/2024

      Type:Sales and Advertising Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cannot get GFL to collect my garbage, answer their customer service line or respond to online complaints, or credit my account for repeatedly skipping my service. I currently have six weeks of trash and recycling piled up at the end if my driveway. And prior to this current stretch, they were very inconsistent in collecting trash. In the past six months alone I have submitted 19 complaints for missed pick **** I managed to connect with a representative almost two weeks ago (after 2 hours on hold) and was promised a pick up last week. It didnt happen. I previously asked for credit for missed pick *** and they havent done so. For reference, last summer I went through a similar situation with them and had slightly better service for a few months.

      Business Response

      Date: 07/03/2024

      Please allow us time to review the complaint and account. Someone should be reaching out shortly with resolution. Please let us know if you have further questions or concerns. We are happy to help. Thank you.

      Customer Answer

      Date: 07/08/2024

       
      Complaint: 21918559

      I am rejecting this response because:

      They didn't give a response, just asked for more time. I have two months of rotting garbage they have abandoned at the end of my driveway. More time is not acceptable.

      Sincerely,

      *************************

      Business Response

      Date: 07/09/2024

      I have escalated this complaint for further investigation. Someone should be reaching out shortly with resolution. Please let us know if you have further questions or concerns. Thank you.

      Customer Answer

      Date: 07/11/2024

       
      Complaint: 21918559

      I am rejecting this response because:

      I honestly have no other option. I cannot accept you telling me someone will reach out soon. NO ONE EVER DOES. I have been totally ignored - ghosted. I have called, left weekly compaints about missed pick **** Promised a pick up by the route supervisor and in the weeks since then, I can't even get a call back when I wait on hold for two hours to try to speak to a customer service rep and get auto-bounced to the call-back line. And of course your company has kept ALL my money for services never rendered. 

      Sincerely,

      *************************

    • Initial Complaint

      Date:06/27/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Gfl environmental has not picked up trash/recycling for a few weeks. They refused to credit/refund on their missed dates and per contract expect us to pay the full amount. Supposedly they were bought out by another company but won't credit the account we're forced to pay.

      Business Response

      Date: 07/03/2024

      Please allow me some time to review your complaint and account. Someone should be reaching out shortly with resolution. Please let us know if you have further issues or concerns, we would be happy to help. Thank you.

      Customer Answer

      Date: 07/09/2024

       
      Complaint: 21906422

      I am rejecting this response because:

      Sincerely,

      *********************************

    • Initial Complaint

      Date:06/26/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to cancel service for 2 months sent emails phone calls and nothing. Our trash wasnt even picked up in those 2 months we finally got through to a person and said they could cancel but they recommended to remove auto pay because we would still be charged. They also refused to refund payment even though I have documentation of cancellation!

      Business Response

      Date: 06/28/2024

      We took some time to review the account. We were unable to locate a request to cancel under the name ***************************. We would be happy to backdate the refund of the account if provided a copy of the web request to cancel, proof of competitor, or proof of no service during that time. Otherwise, the account will remain cancelled effective 6/30/24 and we will refund the July 2024 payment that was made on 6/26/24. Thank you.

    • Initial Complaint

      Date:06/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      GFL has sold their business, leaving customers with out garbage ******************** going on 4 weeks! Its horrible and a health issue for all effected.

      Business Response

      Date: 06/28/2024

      We are reviewing the account, and someone should be reaching out shortly. If you have further questions or concerns, please let us know and we would be happy to help. Thank you.

    • Initial Complaint

      Date:06/25/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 7,14,21st My garbage was not picked up. I contacted GFL on the 7th ,14th and 21. I left a message on the 7th and the 14th and on the 21st i contacted them in the morning as did my husband and my husband told the woman that if they did not pick up our garbage on the 21st we would drop it off at their doorstep. No pickup on Friday, Saturday or Sunday so my husband dropped it off at their doorstep on the 23rd of June and I received a bill for $44.40 and I called them on the 25th of June as I was told they would credit me 2 Weeks of them not picking up my trash. I don't think i should have to pay for a service I never got.They did credit me 1 out of 4

      Business Response

      Date: 06/26/2024

      The account is currently being reviewed. Someone will reach out shortly with resolution. If you have further questions or concerns, please give us a call and we will be happy to help. Thank you.

    • Initial Complaint

      Date:06/25/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Repeatedly this company skips service, does not issue proper credit, does not answer the phone, call back, respond to online requests or do anything. They also have a contract with the township that does not allow any other trash and recycle service to service our township. I am stuck with overflowing trash and no one to help me.

      Business Response

      Date: 06/26/2024

      This account is currently being reviewed. Someone should be reaching out shortly with resolution. Please let us know if you have any questions or concerns. Thank you.

    • Initial Complaint

      Date:06/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled my services and then received a bill for $20 that I do not understand. I&#**;m being told this is for cancelling services but I did not sign a contract that states I would be charged.

      Business Response

      Date: 06/26/2024

      We are currently reviewing your account. Someone will be reaching out shortly with resolution. Please let us know if you have any questions or concerns. Thank you.

    • Initial Complaint

      Date:06/24/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      GFL received the contract for the city of ******* to be our waste hauler. They have since raised prices and miss deliveries consistently. I called last week when our entire neighborhood was missed and was told a ticket was entered and I would be taken care of. 4 days later my trash is still sitting at the end of my driveway as well as my entire street.

      Business Response

      Date: 06/25/2024

      The customers account balance is being adjusted to reflect the documented missed services. A driver will also be collecting all additional trash that has accumulated due to the missed services. If there are any further issues or concerns, please let us know and we will be happy to help. Thank you.

      Customer Answer

      Date: 06/25/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:06/24/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      GFL Environmental ***************** (**********, **************** 6 weeks without trash being collected in 90 degree heat. Waited on hold for over two hours trying to speak with some, was hung up on twice, only to be told she couldn't credit my account all she could do was take my complaint. Asked to be called back and never was. I have left numerous online complaints about every missed trash, and recycling being picked up and mixed in with trash. No one has called, texted, or emailed us. We are trying to cancel our service and cant even get a date when cans will be taken away. Service has been declining since 2021, we have never received any credit back for there errors. Numerous neighbors have been trying to call or lodge complaints and cancel service with them and no one can get any answers. Im writing on behalf of myself and others because this business needs to be held accountable for there actions and there mis-handlings. And as the BBB I want others to know how they choose to run their business. I had much more written about this company but I am limited to a certain amount of Characters so this as brief as possible.

      Business Response

      Date: 06/25/2024

      The customers account information is being reviewed. Someone will be reaching out shortly with resolution. If you have further questions, please let us know and we will be happy to help.

    GFL Environmental is NOT a BBB Accredited Business.

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