ComplaintsforGFL Environmental

Garbage Removal

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
04/11/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I canceled **************** a few years ago. They were supposed to send me a refund check a long time ago. They finally sent a check for $44.94 but they are so incompetent they put the wrong name. The name should be ******************, not CHERYLALBERTO. I would like a new check with the correct name and then I would never like to hear from these incorrigible idiots ever again. Thank you, ****
Business response
04/11/2024
******************,

Thank you for taking the time to reach out to us. We're sorry to hear about your experience. A new check will be re-issued. Please let us know if you have any questions or concerns. Thank you.
Customer response
04/11/2024

Complaint: 21559190

I am rejecting this response because: I want the payment to be made before the claim is closed.

Sincerely,

******************
Initial Complaint
04/08/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I cancelled services with the vendor , GFL, and they picked up my trash cans in January. They recently bought out a company that serviced my home. They did not adjust my invoice for services not provided due to them picking up my cans in January for January * March services. They left a balance on my account for 2 months of services. They said they would not adjust my balance. They confirmed they were not servicing my account in February * March. They did not return cans to continue services paid for. They did not provide services as described by the invoice. I attempted to resolve at least 7 times dated below. Final attempt on 02/23 to resolve and they did not contact me back as promised by a supervisor. To add on to the lack of support and lack of attention to detail, they continue to call me ****** vs *****. GFL is demonstrating the inability to service the account and/or adjust the balance. 01/17 01/17 02/05 02/05 02/05 02/23 02/23
Business response
04/11/2024
***********************,

Thank you for taking the time to reach out to us. We're sorry to hear about your experience. The account balance has been updated to a $0.00 balance. Please let us know if you have any questions or concerns. Thank you.
Initial Complaint
04/05/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On March 17th we had a horrible hail storm. My garbage bin suffered damage. I called **** on March 20th and spoke to ******* who told me she would call me back with a date for replacement. She never called. I called again on the 26th and was told it was replaced on the 25th. I was home all day and checked our security cameras and no one from GFL came down our street. ******** then told me it would be replaced on Wednesday April 3rd. It was not so I called and spoke to ******* who said it will be delivered by 7 pm. It was not. I called again on April 4th and asked to speak to a supervisor. ******** told me she would send an email to the supervisor and she would call me back. I have not received a call. This is becoming a full-time job just to get a replacement. I would really appreciate if someone could get this company to do what they say they are going to do. Thank you.
Business response
04/11/2024
***************************,

Thank you for taking the time to reach out to us. We're sorry to hear about your experience. We will review your account and address your concerns. Please let us know if you have any questions or concerns. Thank you.
Initial Complaint
04/03/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had a 5 year agreement with Gfl environmental and it just ended in march 2024, I can to an agreement with a different company and I want them to pick up their dumpster so I can arrange the new company to drop off their dumpster and I have been calling for 3 weeks, I talk to someone every time and they always say the same thing, someone will call you and no one ever calls
Business response
04/04/2024
***********************,

Thank you for taking the time to reach out to us. We're sorry to hear about your experience. We will review your account and address your concerns. Please let us know if you have any questions or concerns. Thank you.
Initial Complaint
03/26/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I recently cancelled my service with GFL. I was told via email from GFL that on March 25th, GFL would pick up my last day of Trash and schedule a time for the Trash Container to be picked up later in the week. Instead, they dumped my trash out in my driveway and took the container? I was paid up for all of March? This was extremely rude and unprofessional. This driver should be reprimanded for his unprofessionalism!
Business response
03/26/2024
***************************,

Thank you for taking the time to reach out to us. We're sorry to hear about your experience. We will address the issue with our third party, who assists with Container Removals in this area. We apologize for the troubles and any inconvenience caused by this matter. Please let us know if you have any questions or concerns. Thank you.
Customer response
03/26/2024

Complaint: 21481666

I am rejecting this response because:

Sincerely,

***************************
Initial Complaint
03/26/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We are paying for services that we are not receiving! We have had Three missed Schduled pick *** .in a row. Last Thursday March 21st we were missed again. I keep calling and they tell me that the driver marked us as our recycle can was not out. It has been each and every time. I called yesterday March 25th to see if we were scheduled for a missed Pickup and was told yes that they would pick our can up yesterday. They did not and our can is still sitting down there full. I have called 4 times and asked to talk to a supervisor and was told they were unavailable and someone would call me back between 24 and 48 hours. No one has called. I can't even find out why they are constantly missing us.
Business response
03/26/2024
*************************,

Thank you for taking the time to reach out to us. We're sorry to hear about your experience. We will review your account and address your concerns. Please let us know if you have any questions or concerns. Thank you.
Initial Complaint
03/25/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have been trying to cancel and close my account with GFL since January 20th 2024. I first called on January 20th, I was told to send a certified letter. I did so that day and it was not canceled. I sent another certified letter as requested and still it was not canceled. I've called over 50 times, sent emails, certified letters, and a new method last week to fill out a form and email it back to them. I have done all of it and they keep telling me it will be escalated to the manager but nothing ever happens.
Business response
03/25/2024
*******************,

Thank you for taking the time to reach out to us. We're sorry to hear about your experience. We will review your account and address your concerns. Please let us know if you have any questions or concerns. Thank you.
Customer response
03/26/2024

Complaint: 21483432

I am rejecting this response because:
My account has a balance of $160.50 for March 2024 services and they also took money from my bank account to pay for February 2024 services in the amount of $161.26.
My account needs to be credited to have a zero balance and a refund issued back to my bank account for $161.26.

Sincerely,

*******************
Business response
03/26/2024
*******************,

Thank you for following up with us. The account manager has reached out and addressed the matter. Please let us know if you have any questions or concerns. Thank you.
Customer response
03/28/2024

Complaint: 21483432

I am rejecting this response because: Nothing has been resolved. They have supposedly closed the account but have not refunded me for 2 months of service that they drafted from my account.

Sincerely,

*******************
Business response
04/02/2024
*******************,

Thank you for following up with us. The account has been cancelled. Please note, the prepaid credits for February and March will be applied to the dumpster removal fee. The remaining amount will be refunded. Please let us know if you have any questions or concerns. Thank you.
Customer response
04/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
03/25/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Paying for backdoor service, never actually receive the service. Terrible customer service.
Business response
03/25/2024
***********************,

Thank you for taking the time to reach out to us. We're sorry to hear about your experience. We will review your account and address your concerns. Please let us know if you have any questions or concerns. Thank you.
Initial Complaint
03/22/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Paid GFL to pick up my trash once a week.. Back in late Oct paid them up front 265. For 5 months of service .. they skipped me at least 2xs a month. Gave them the benefit of the doubt and paid a reduced amount for the another 3 months and they continued to skip my trash. And when asked they cant explain why?? Told me some one was coming 2 days later and they never came. I am 68 and its difficult for me to get the can up my drive and I only have one can.. this leaves me with no where to put trashI made 4 phone calls on 3/20 with no explanation as to why they cant get my trash.
Business response
03/25/2024
*******************************,

Thank you for taking the time to reach out to us. We're sorry to hear about your experience. We will review your account and address your concerns. Please let us know if you have any questions or concerns. Thank you.
Initial Complaint
03/19/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
While I was away from my former primary residence (*******************************************************************), the bill for September - November 2023 service quarter was due on August 21, 2023 (service was prepaid). Service was discontinued and waste bin was removed by GFL in mid-September due to non-payment (past due), meanwhile no service was provided during this first two weeks of the cycle(they claimed these were missed pickups). By January 2024, I received a letter from a collection company for the same prepaid billing period for which service was discontinued. On calling GFL customer service, they insisted the bill must be paid, even though service was not provided, just because I did not call them to cancel (to cancel an already discontinued service, for which bin was taken away 2 weeks into service cycle?). I was forced to pay due to the aggressiveness of the collection agency.This is an unfair and fraudulent business practice. GFL environmental should be stopped from continuing this behavior.
Business response
03/25/2024
*******************************,

Thank you for taking the time to reach out to us. We're sorry to hear about your experience. We're showing a cancellation request was never provided prior to the quarter starting on September 1st. The account is at a $0.00 balance due to the payment made on March 5th. Please let us know if you have any questions or concerns. Thank you.
Customer response
03/30/2024

Complaint: 21453126

I am rejecting this response because: the response did not explain why I was made to pay for thesame quarter starting September 1st 2023 when waste bin was removed from the property on September 14th.

Sincerely,

Adewole Adetokun
Business response
04/02/2024
*******************************,

Thank you for following up with us. The invoice for September, October, and November, was generated on 8/1/2023. There was a due date of 8/21/2023. The account was cancelled for non-payment on September 14th. The container removal work order was completed on September 25th. The customer did not submit any cancellation request prior to the quarter starting on September 1st. The customer paid the balance on 3/7/24 and is no longer in collections. Please let us know if you have any additional questions or concerns. Thank you.
Customer response
04/03/2024

Complaint: 21453126

I am rejecting this response because: this is exactly the same beating-about-the-**** GFL did over the phone without addressing the main exploitative tactics it uses on unsuspecting customers, acting like they dont understand simple English.
1. Its prepaid billing (due for payment on 8/21/2023, for service starting in 9/1/2023 through 11/30/2023
2. Service was officially cancelled by GFL on 9/14/2023 and bin removed on 9/25. 9/1 - 9/25 no waste was collected from the home (ie. no service was provided during the service period(lying that these were missed pickups).
3. Yet they circled back to collect payment for same period that a single service was not provided and they are foolishly justifying this fraud by claiming that I did not place a call to cancel service(service that had already been cancelled by GFL, by the company itself)
4. My question is - Is this not a rip-off GFL did to me? Is it not? Criminal Company!!!

Sincerely,

Adewole Adetokun

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.

Cookies on BBB.org

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Customer response

Business response

Business response

Business response

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

Customer response

Business response

Customer response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary