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Business Profile

Garbage Removal

GFL Environmental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

This profile includes complaints for GFL Environmental's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,252 total complaints in the last 3 years.
    • 188 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/28/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over the 4th of July weekend. The website posted they were not having pick *** that day due to the holiday. The following week they did not pick up. We were then 2 weeks behind in service. We called to inform them they apologized and said we will send someone out and to call if no one had been there in ***** hours. No one came we called back. They said someone internally cancelled the pick up. They said they will try to resolve the issue and they would contact us. Nothing. We submitted a web request help form. No response. We called again. Once again they said they would note the account for pick up. Nothing. Now this friday no normal pick up. We called they said they would note our account and that someone would come out. We are sitting on 3 weeks worth of trash !!!!. Please help.

      Business Response

      Date: 07/28/2025

      This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help.

      Customer Answer

      Date: 07/29/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *********

    • Initial Complaint

      Date:07/22/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for *** trash pickup service in March 2024. Service was fine until this June. They have not picked up my trash for six out of the seven past weeks. I paid for this service upfront three months ago.I have repeatedly called GFL customer service to voice my concerns. Ive also called Red Oak Sanitation, their new subcontractor for my neighborhood.All I wanted was a phone call from a manager so I could fix this ********** date, I have heard *************, however, I received an email notification from GFL that I owe them another $81.33 for the next three months of service.I responded with a written complaint saying that Im not paying this bill and that I want to cancel my service effective immediately. I also requested a refund of $8.14 for each of the six weeks of GFL no shows, for a total of $48.84. My neighbors recently canceled their *********** and were issued such a refund. I think GFL owes me the same courtesy. I also requested a phone call from a manager.Considering their ongoing discourtesy towards me, Im not holding my ********* hopeful the BBB can help me resolve this situation. Thanks Im advance for your assistance.

      Business Response

      Date: 07/24/2025

      This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help.

    • Initial Complaint

      Date:07/22/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      GFL Environment Has Stated That They Have Not Received A Payment But According To The United States Postal Service Payment Was Cashed On June 11, 2025.....

      Customer Answer

      Date: 07/24/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Greetings I ***** D. ******, Would Like To Recend My Grievance Against GFL Environmental, Do To The Matter Being Resolved On July 23, 2025....  You Attention I This Was Greatly Appreciated.....

      Sincerely,


      ***** ******

    • Initial Complaint

      Date:07/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      GFL CANT BE TRUSTED!! They have gladly taken my money but refuse to provide trash services as agreed. I pay for the pickup of 3 96 gallon cans with them. All 3 were at the curb on the morning of 7/1. My TRASH WAS NOT PICKED UP. I called and they are supposed to return to pick it up but never did. I had to pile trash in my garage for the entire week until the next pick up because all of my cans were full from the missed pickup. The next pickup date was 7/8 AND AGAIN, NO TRASH PICK UP!! I called again and threatened to cancel and they promised to send someone back out. Which thank God they did this time because by now we had so much rotting garbage in our garage to put in the cans. The next date was 7/15 and can you believe that OUR TRASH WASNT PICKED UP AGAIN!!!!!!! I called, complained and requested to have the trash picked up and was told that the situation had to be escalated but they couldnt tell me if the trash would be dumped because theyre using some third-party that they have no direct communication with. I hung up and called back, hoping to get someone that would actually help me. I made the same request. I was told the same thing I requested to cancel immediately and the lady kept trying to convince me to stay until the end of my current billing cycle, which was two weeks out. I declined because this was the third time that my trash was dumped in a row, and I was no longer interested in having to chase them down each week for a service that I had already paid for and that they were unwilling or unable to provide. After several times on hold I was told that they couldnt cancel me immediately and that it would take 7 to 10 business days. What a coincidence thats the same amount of time that they were trying to convince me to continue on with the service anyway!!!! They were supposed to come back to pick up my trash for the third time and never did!! I have three full cans of trash as I write this!!! DONT USE THEIR SERVICE!!!

      Business Response

      Date: 07/24/2025

      This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help.

    • Initial Complaint

      Date:07/20/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** has no contact number to call on a weekend or after hours to address the concern my garbage can was stolen I pay a monthly subscription for garbage pickup and now have no trash can

      Business Response

      Date: 07/28/2025

      This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help.

      Customer Answer

      Date: 07/28/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      The cart was replaced 

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:07/11/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted *** over two weeks ago to sign up for residential garbage removal service. I paid for services in advance. Since then, I have still not received a garbage can nor have had any garbage removal services provided. I have contacted *** several times to remind them of this. I was told to put trash on the street and it would be picked up the next day. This did not happen. I called again and was told again the trash would be picked up the next day. This once again did not happen. I called the day trash was to be picked up, and was told to be patient and the trash would be picked up by the end of the day. It was not. I would like a garbage can to be dropped off at my property and would like a refund for the two weeks of services that were not provided.

      Business Response

      Date: 07/14/2025

      This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help.

      Customer Answer

      Date: 07/19/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *********

    • Initial Complaint

      Date:07/10/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are paying for trash service and these guys have missed our trash since June 23rd. Its July 9th and I havent had my trash picked up fro two weeks despite all other neighbors having had theirs removed. I have made many calls to the customer service with no help. They have no remorse and keep saying they will send someone tomorrow. Its almost 3 weeks that they have caused unsanitary conditions around my house. There are many bugs and 3 weeks old trash around our containers with no help from this company.

      Business Response

      Date: 07/11/2025

      This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help.

    • Initial Complaint

      Date:07/09/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved into this house recently and have been working for a bit to find how to set up my trash disposal services, as I've not only been producing garbage from food/drinks, but also have large amounts of packing materials (bubble wrap, tape, etc.) that have bulked up my garbage. From what I've researched, GFL seems to be my only provider available (GFL is what my neighbors use, as well -- we share an easement on the road).I called GFL on Wednesday 2 July to set up service. They said my collection day is on Wednesday, so for obvious reasons, my service has to start the next week. That makes perfect sense. They also told me that they only pick up GFL bins, and that they would drop me off bins by 19:00 on Tuesday (the day before my garbage pickup day). They required pre-payment for 3 months,They did not deliver my bins to me. I tried calling around 14:30 because I was paranoid that this was going to happen, and the representative assured me that the operations team has until 19:00, and that their customer service hours are only until 17:00. Indeed, after 17:00 they don't answer the phone, and they did not bring me bins.They've charged me now for a week of collection which they have refused to provide (by not giving me their necessary proprietary garbage cans) and hampered my ability to use the service in the future, since they're forcing me to accumulate at least one extra week of trash before I can get mine ************ the very least, I need the bins delivered. I also want a refund for a quarter of the month since they've decided to not provide service for the first week.I can't enter a disputed amount because although they gave me an account number last week, I can't link my account in their online portal.

      Business Response

      Date: 07/11/2025

      This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help.

    • Initial Complaint

      Date:07/07/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The residents of ************************ as well as other communities nearby were not notified of any changes to trash collection date. On the website it says that no trash collection will take place on the 4th of July. According to their holiday trash collection schedule. Everyone put their trash out the following day. Only to find out this Monday morning that it was picked up on the 4th of July. We were told we have to wait until our normal pickup day of Friday for pickup. But another subdivision nearby ******************* was told that a special pickup will be done for them. This is being discussed across all neighborhood apps and everyone is saying the same thing. No one was notified.

      Business Response

      Date: 07/08/2025

      This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help.

      Customer Answer

      Date: 07/08/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:07/07/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have been in contact with GFL numerous times over the last 2-months regarding billing charges. Was told not to pay until sorted out and got in contact with. Have been turned over to debt collector for not paying what I was told not to pay by *** customer service (paid the $72.00 anyways on 07/01/2025 so it wouldn't go to debt collection while waiting for GFL to straighten out). Had account with ********* which GFL bought out that covered ****** *** and ****. ********* hadn't picked up trash for 3-weeks end of March and beginning of April. So I opened account with *** in April before finding out they had bought account from *********. Paid for a month of trash pick up through GFL for April to get trash picked up. Ended up with 2-accounts through GFL. GFL is now charging 3-month pick up for ****, July and August. April and **** have now been paid for twice, once through ********* and once through GFL. *** owes me credit for double payment in both months April and ****. $30.00 paid through *** for April that was already paid for through ********* which they purchased account and additional $24.00 for **** also being paid for once through ********* and now through GFL. I would like the $54.00 refunded or credited to my account.

      Business Response

      Date: 07/09/2025

      This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help.

      Customer Answer

      Date: 07/09/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    GFL Environmental is NOT a BBB Accredited Business.

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