Complaints

This profile includes complaints for Kidde Safety's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kidde Safety

  1016 Corporate Park Dr Mebane, NC 27302-8368

• 

  Kidde Safety

  1394 S. Third St. Mebane, NC 27302

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Kidde smoke detector, model no. P04010ACS has gone off 19 times this month, 2 with a loud noise for ***** seconds and a voice that says "fire!" I have checked the area every time and there has never been any sign or smell of smoke or a noticable problem that would explain the alarm. It is very annoying and frightening, especially when it wakes me up night! They were installed in June 2024 by ***************** when my kitchen was renovated and appliances replaced. I am waiting for Brothers to heck them. Recently, I have become aware of multiple complaints about your products. A. tech at "Just Answer" told me that 175 out of 184 reviews rated the product 1 out of 5 and that it was "poorly designed." Needs to be fixed!

  Business Response

  Date: 07/28/2025

  Thank you for bringing your concerns to our attention. We understand how disruptive and concerning repeated alarm activations can be, especially when they occur during the night.
  Please be assured that Just Answer is not affiliated with Kidde or its parent company. Any product reviews or ratings shared through that platform do not reflect Kiddes official service, design process, or product support.
  

  According to our records, you contacted Kidde Product Support on July 23, 2025, and spoke with a representative who provided guidance on properly cleaning the alarm units, as environmental buildup or debris can sometimes cause nuisance alarms. You were also advised that if the issue persists after cleaning, you should call us back so that we can assist further, including determining the initiating alarm and providing a replacement if necessary.
  

  At Kidde, customer ********************** and satisfaction are our top priorities. If you are still experiencing issues or would like a representative to follow up with you directly, please let us know and we will be happy to assist you further.
  Sincerely,

  ***** W. *****
  Product ************************* Manager
  
  Kidde ****************
  *******************************************

  Customer Answer

  Date: 07/28/2025

   I am rejecting this response because:
  I tried cleaning the smoke detector even though I did not believe that was the problem.  ***************** installed them.  If I can get them to replace them with a better model that will not have 20 false alarms for reasons unknown to me, I will let them do it.  If I can't get them to replace them I will ask Kidde to do so.  Apparently, false alarms happen frequently with Kidde products.
  
  

• Initial Complaint

  Date:07/19/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 6 Kidde battery operated smoke alarms in April, 2019, from ********** in ******, **, after I purchased a new home in **. I purchased these alarms because the packaging stated they had a 10 year sealed battery and they communicated with each other. I thought I wouldn't have to worry about replacing them until 2028/2029. The problem is of the six alarms, three are no longer working...they constantly beep every couple seconds, hence, they no longer work properly. My home has three floors plus a basement so it is imperative they work together and communicate. At this time, the two on the first floor do not work so if there's a fire on the first floor it's not setting the alarms on the second or third floors. I've replaced the three non-working alarms with another brand of alarms but would like alarms that communicate with each other so I'm not caught in my bedroom on the second floor when there's a fire burning on the first floor.

  Business Response

  Date: 07/21/2025

  Dear ***** *********,

  
  Thank you for reaching out to Kidde. We truly value your feedback and appreciate the time you've taken to share your concerns.
  We understand the trust you place in Kidde to help protect your home and loved ones, and we sincerely regret any disappointment or inconvenience this situation may have caused.
  

  To resolve your concern as quickly as possible, please contact Kidde Product Support at **************. Our team is available Monday through Friday, 8:00 AM to 7:00 PM ET.
  

  To expedite assistance, please have the following information available when you call:
  1. Do you still have the unit(s) in question?
  2. Model number of the affected unit
  3. Total number of units for this model
  4. Date of manufacture (printed on the back of the unit)
  5. A valid physical mailing address (U.S., ******, or ****** only we are unable to ship to P.O. Boxes)
  

  We look forward to assisting you and resolving this matter promptly.

  Customer Answer

  Date: 07/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  Spoke with Kidde and they are sending replacements. 

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased nine Kidde Model P4010ACS**-WF Smoke and ** Detectors on Amazon on 2/17/25. All were installed on a dedicated circuit. Soon after installation they began giving false alarms for smoke. From 6/4/25 to 7/16/25 alone, I received 21 different smoke alarms from 7 of the 9 units. (See included ***********.) One of them alarmed while it was not connected at all to our electrical system. On 7/15/25, I had a licensed electrician try troubleshoot the problem. He advised that there was no problem with my electrical system. He also checked the wiring for each unit. At 4:43 am the following day I received another false alarm. I have discussed this issue with Kidde four times, most recently on 7/16/25. They offered to replace the units. I advised that I do not want more versions of a product that already fails to meet reasonable expectations. I only want a refund of the $744.93 I paid for them and the $500 charge for the electrician.

  Business Response

  Date: 07/21/2025

  Dear ***** ******,

  
  Thank you for contacting Kidde. Were sorry to hear that your experience did not meet expectations. At Kidde, customer satisfaction is important to us, and we appreciate the opportunity to review your request for a product refund.
  

  To proceed with your refund request, we kindly ask that you provide the following:
  1) Proof of Purchase (receipt) for the alarm(s) in question
  2) Return of the alarm unit(s)
  

  To facilitate the return, please use the prepaid return shipping label attached to this email.
  

  Please note that approved refunds cover the cost of the alarm(s) only. Labor or installation costs, including those incurred for electricians or other third-party services, are not reimbursable.
  Refunds typically take 68 weeks to process from the time the returned product and documentation are received. Then a check will be mailed to the address we have on file.

  If you have any further questions, feel free to reply to this email or contact Kidde Product Support at ************** (MondayFriday, 8 AM7 PM EST), or visit the Kidde Support Help Center.

  Sincerely,
  
  ***** W. *****
  Product ************************* Manager
  
  Kidde ****************
  ************************************************************
  E: ********************************************
  

  
  

• Initial Complaint

  Date:06/05/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this smoke detector model# 2OSA10 at ********** in *********** last year. I installed it, tested it and everything checked out fine. January of this year I had a false alarm that corrected itself. May of this year or last month I had another false alarm that I couldnt silence so I had to permanently disable it. Before that I took it down to a new environment hoping it would settle out but no luck. I wasnt able to remove the battery due to the type of smoke detector it is to try and reset it that way. Im not happy with this design and I wont buy another one. I would like a replacement but not this model. I sent an email to the company on June second havent heard anything back yet.

  Business Response

  Date: 06/09/2025

  It is with great concern we received your Better Business Bureau complaint outlining the problem you had with our products/service.
  
  First and foremost, on behalf of Kidde **************, I would like to personally apologize for your inconvenience. I have searched our system and we have no record of an email from the email listed in your complaint (**********************************).I will have one of our representatives contact you regarding your concerns listed in the BBB Complaint.  Thank you for bringing this matter to our attention.
  
  Thank you for your invaluable support,
  
  ***** W. *****
  Product ************************* Manager
  
  Kidde **************
  ********************************************

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several combination fire/CO2 alarms were purchased in November 2024. Recently, one started going off, without any CO2 or smoke/fire present (confirmed by both the fire department and gas company). I called the company about it using their warranty phone number and was disconnected before reaching help. I also emailed the company twice with no response. I need to know if it is defective, and if it is, how to get a replacement under warranty.

  Business Response

  Date: 05/29/2025

  We received your recent complaint submitted through the Better Business Bureau with sincere concern, and I want to thank you for bringing this matter to our attention.
  

  On behalf of Kidde **************, please accept my personal apology for any inconvenience you experienced. After reviewing our records, we were unable to locate any prior communication associated with the information provided in your complaint. Nevertheless, one of our specialists has proactively reached out to you via phone and email in an effort to address and resolve your concerns.
  

  At Kidde *************** we highly value our customers and are committed to continuous improvement. Your feedback is extremely important to us, and we encourage you to continue sharing your experiences so we can better serve you in the future.
  

  Thank you for your continued support and for giving us the opportunity to make this right. We look forward to serving you again.
  Warm regards,
  

  ***** W. *****
  ***************************************************start="1183" data-end="1186">Kidde ***********************start="1210" data-end="1213"> ************************************************************

• Initial Complaint

  Date:05/13/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed support through the Kidde site. Nothing happened. I then emailed again through an actual email address I found. Again, there was no response. It has been one month. Smoke detector Model 20SD10 failed in three weeks. Terrible product, terrible support.

  Business Response

  Date: 05/14/2025

  We received your recent complaint filed with the Better Business Bureau, and I want to express our sincere concern regarding the issue you experienced with our service.
  On behalf of Kidde **************, please accept my personal apology for the inconvenience this has caused. After a thorough review of our records, we were unable to locate any prior communication associated with the email address provided.
  

  At Kidde, we highly value our customers and are committed to resolving your concerns promptly. Our Product Support Team is available Monday through Friday, from 8:00 AM to 7:00 PM (ET). Please let us know a convenient time during these hours, and we will arrange for a representative to contact you directly. For immediate assistance, you may also reach our team at **************.
  We appreciate the opportunity to address your concerns and look forward to continuing to serve you.
  

  Sincerely,
  

  ***** W. *****
  ***************************************************start="1143" data-end="1146">Kidde **************
  ********************************************

  Customer Answer

  Date: 05/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

   See attachment. These are both of my failed attempts at contacting support.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alarm (Model 20SD10) will continue to go off for hours after smoke from cooking has cleared, will go off randomly in the night, and will outright fail around the 2 year **** despite their claim that the battery lasts for 10 years. I have had 3 all with a similar experience. These things arent cheap, and you cant even remove/replace the batteries so you just have to throw out the unit entirely which is incredibly wasteful. Ive even removed units from my living space because theyre so dysfunctional and disruptive, which is obviously a hazard. Its a matter of time before this carelessly (or exploitatively) designed product results in someone losing their life sheerly due to how annoying it is. I would love if they would issue a recall because I have no idea where theyre getting this 10 year claim from but its resulting in waste and consumer deception at the very least. Thank you!

  Business Response

  Date: 05/01/2025

  We acknowledge receipt of your recent Better Business Bureau complaint regarding one of our products, and we sincerely appreciate you bringing this matter to our attention.

  On behalf of Kidde **************, please accept our sincerest apologies for the inconvenience you experienced.

  The sensor in the Kidde Photoelectric series alarms is designed to detect fine particles such as smoke. However, it may also respond to other small particulatesincluding dust, dirt, debris, or even tiny insectsif they become trapped inside the unit. This can occasionally trigger a false alarm.
  If the issue occurs again, we recommend using a can of compressed air to gently blow around the sides of the alarm, which may help clear any obstructions and stop the alarm from sounding.
  

  Should this not resolve the issue, please contact Kidde Product Support at **************. Our representatives will be happy to assist you. As your unit is covered by a 10-year warranty, we would be glad to provide a warranty replacement if necessary.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, like many others, are very disappointed with Kidde smoke alarms and carbon monoxide detectors. After purchasing a new home we installed $400 worth of these detectors, which claim to have 10-year battery life. Over the past two years, three of them have failed and all of them have had intermittent issues. Since we purchased the interconnected network type, we accepted Kidde's replacements that were sent when we notified them of the failures. All three of the replaced detectors had the same issues. We decided enough was enough and removed them.The most common problem is the interconnected network functionality. The units lose connectivity with other units a mere 20 feet away, and will beep once every 60 seconds until the issue is resolved. This commonly happened at night and has happened with every unit (9 total units) on and off again. That level of failure is unacceptable.Other units have had battery issues, which is incredible given the promised 10 year period (not even 3 years have elapsed since manufacture).I contacted Kidde about this and asked for a final refund. I was sent instructions about how to get a refund, which are attached as a screenshot. Shortly after this I received a call from a manager telling me that there had been a mistake and Kidde's policy is to issue no refunds. I was offered replacements for all six remaining units. I said absolutely not and that it was time to get outside entities involved.Please do not purchase these products. The ones I have attached are the units that failed for us. All nine units malfunctioned less than two years from manufacture date.Kidde, if you are reading this, I want my money back.

  Business Response

  Date: 05/01/2025

  ***** *********
  
  It is with great concern we received your Better Business Bureau complaint outlining the problem you had with one our products.
  
  First and foremost, on behalf of Kidde **************, I would like to personally apologize for your inconvenience. While the terms of your products warranty only covers repair or replacement of the units, I understand your issue and concern about not having the peace of mind that these alarms are designed to provide.
  
  Therefore we (Kidde) are willing to offer a one-time exception to the warranty and submit a refund request. In order to process this refund request we will need the following
  We will need the alarms back that you are requesting a refund for. Please find attached a return shipping label to send the units back to Kidde.
  Please reply to this email with a copy of your proof of purchase (receipt) of the alarms for the refund. 
  Upon receipt of the alarms and proof of purchase we will then submit a refund request. Please note that typical refund request take 6-8 weeks to process and then a manual check will be mailed to the address on file.
  The address we have for you is as follows
  ***** *********
  ********************************************************
  
  
  ***** W. *****
  Product ************************* Manager
  
  Kidde **************
  ********************************************

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March of 2024 purchased 3 Kidde 10 year sealed batter smoke/carbon monoxide combo to protect our home.March 2025 one unit began to beep and a voice said Smoke detection error. I could not find anything online to help with this error. There is nothing on the Kidde site about voice errors. I wrote to them, included the information requested and threw the unit out. I received an email back saying they needed more information from the back of the unit.April 2026 a second unit did the same thing. This time I sent a picture of the back of the unit and a video of the error and requested a refund for a clearly faulty design.I was told they would replace them with the same units and that they dont do refunds. I do not want more of these faulty units as I have no faith they will protect my home and family. Plus, I got a sealed unit to avoid random beeping in the middle of the night. Since that is not the case, a replacement does not solve these issues.This unit should be recalled and refunds offered to those of us who have suffered sleepless nights because of them.

  Business Response

  Date: 04/29/2025

  ****** ******
  
  It is with great concern we received your Better Business Bureau complaint outlining the problem you had with one our products.
  
  First and foremost, on behalf of Kidde **************, I would like to personally apologize for your inconvenience. While the terms of your products warranty (Click Here) only covers repair or replacement of the units, I understand your issue and concern about not having the peace of mind that these alarms are designed to provide. Therefore we (Kidde) are willing to offer a one-time exception to the warranty and submit a refund request. In order to process this refund request we will need the following
  
  We will need the alarms back that you are requesting a refund for. Please find attached a return shipping label to send the units back to Kidde.
  Please reply to this email with a copy of your proof of purchase (receipt) of the alarms for the refund.  
  Upon receipt of the alarms and proof of purchase we will then sbmit a refund request. Please note that typical refund request take 6-8 weeks to process and then a manual check will be mailed to the address on file.
  The address we have for you is as follows
  ****** ******
  ******************************************************************************************
  
  
  ***** W. *****
  Product **************** Services Manager

  Business Response

  Date: 05/05/2025

  From: *****, ***** (KGS EE)
  Sent: Friday, May 2, 2025 4:56 PM
  To: ****** ****** <**********************************************************************>
  Subject: RE: Better Business Bureau Complaint

   

  ******,

   

  Thank you for your message and for returning the alarms.

  We understand your concerns and appreciate you providing additional context regarding your previous communication with ***** ****. I'm sorry to hear about the difficulties you've experienced with these units, and I want to assure you that we are committed to resolving this matter as smoothly as possible.

   

  Regarding your request for a refund, our ****************** requires a valid receipt in order to process any reimbursement. Unfortunately, we are unable to base refunds on retail pricing found at ********** or other distribution channels, as those prices can vary by location, state, and ongoing promotions. Without a receipt, we are not able to submit a request for a refund, as we must account for the exact purchase amount.

   

  As an alternative, we would be happy to offer you some complimentary products or provide a different model of alarms in place of a refund. Please let us know if you would like to explore this option, and we will be glad to assist you further.

   

   

  ***** W. *****

  Product **************** Services Manager

   

  Kidde Global Systems

  ********************************************

   

  

   

  From: ****** ****** <**********************************************************************>
  Sent: Friday, May 2, 2025 2:41 PM
  To: *****, ***** (KGS EE) <********************************************************************>
  Subject: [External] Re: Better Business Bureau Complaint

   

  Thank you for your response, *****.

   

  The alarms are being sent back to you now. 

   

  Just so you know, I did send an additional email to ***** **** when the second unit failed. Since it is not on this chain, I am providing the text below.

   

  Her response was to offer replacements which I declined because they dont work. 

   

  I do not have my receipt - I got them over a year ago at **********. I clearly purchased them as I am sending them back to you. ********** carries them for $58 each. It should never be this difficult to return a defective safety product. 

   

  SECOND EMAIL: ***** **** should have the full chain.

  It happened to a second fire alarm that we also purchased last year.

   

  It beeps 3 times and says smoke detector error.  I am attaching a picture of the bottom of the smoke detector and a video that captures the last of the error message. You can get the information you need from the picture.

   

  I got these alarms because I wanted 10 years of worry free non-battery-dying beeping and instead Ive had 2 fail with two months that are only a year old. 

   

  These are supposed to protect my home and Ive had to disable them. All other trouble shooting does not work. My dog is afraid to come in the house. I am very distressed.

   

  I would like a refund for the three of these I purchased because I need to replace them. Im not going to wait for the third one to screech at my family in the middle of the night.

   

  These need to be recalled.

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  "10 Year" Smoke/** combo units failed at less than 10 months! Beep pattern did not fit ANY of the the ones described for these units. Actual Lack of ** and smoke verified by FD ***** with pro equipment. Kidde had the AUDACITY to then tell me "I" had to pay for both the "Return of the unit AND the postage for any replacement" in advance ! H*** No! ********** provided a full cost return and DEFECTIVE Kidde units were then replaced by First Alerts !! AVOID KIDDE !!!

  Business Response

  Date: 04/16/2025

  Mr. *******

  We recently received your Better Business Bureau complaint regarding the issues you experienced with our products and services.Please know that we take such matters very seriously, and I want to express our sincere apologies for any inconvenience this situation has caused.
  
  On behalf of Kidde **************, I would appreciate the opportunity to speak with you directly to better understand the details of your experience. At your convenience, please respond to this email with a few times that work for you, and I will do my best to accommodate your schedule.
  
  We truly value your feedback, as it helps us improve our products and the service we provide. Should you have any further questions or concerns, or if you would prefer to speak sooner, you are welcome to contact me directly at the number listed below.
  
  Thank you for your continued support and for giving us the opportunity to address your concerns. We look forward to resolving this matter and continuing to serve you as a valued customer.
  Warm regards,
  
  ***** W. *****
  Product ************************* Manager
  
  Kidde Global Systems 
  ************************************************************
  P: ************
  M: ************
  E: ********************************************

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I ("conditionally") accept it.  Today in a phone call Kidde **************** Representative ***** ***** offered to replace my 5 remaining Kidde detectors (gratis).  Should these actually be received I would be willing to then close the above mentioned complaint.  **** *******