Complaints

This profile includes complaints for Kidde Safety's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kidde Safety

  1016 Corporate Park Dr Mebane, NC 27302-8368

• 

  Kidde Safety

  1394 S. Third St. Mebane, NC 27302

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2022 I purchased a set of Kidde Smoke & Carbon Monoxide Detectors. I paid 92.14 for the set. On March 1st 2023 one of the detectors start randomly going off saying Fire, Fire, Fire. I couldn't turn it off. Had to remove the unit from the wall and pull the battery out. I sent pictures of the battery to the company (which were their batteries and doesn't expire until 2026) I confirmed my husband cleaned the unit several times. They asked if I put in another battery and I told them yes, we put a different battery in the unit for five minutes to see if the alarm would still sound. It did. We DID NOT keep the battery in the unit. Within that 5 minutes when the alarm went off, we pulled the battery out and have not been able to use the system since. I called and asked them to replace the one unit. They told me that since I put in a different battery that was not recommended, they would not send me a new unit. I explained again and again that I did not keep that battery in the unit. It was only to test the unit. Now, they are telling me that we don't know for sure if you kept the battery in the unit or not. We don't know you they said, we don't know if you're telling us the truth. All I want is another unit shipped to me. This was alot of money for it to only last one year. Two out of the 3 people I spoke to were rude and didn't seem to care.

  Business Response

  Date: 03/14/2023

  Good Moring

  It is with great
  concern  we received your Better Business Bureau Complaint outlining the problem you had with our product/service.
  

  
  First and foremost,
  on behalf of Kidde, I would like to
  personally apologize for your inconvenience. In regards to your specific issue we are sending you a warranty replacement for the unit in question. 
  
  We value our
  customers and ask you to please feel free to continue to provide feedback about
  our services. We look forward to continuing serving you as a valued customer.
  
  Thank you for your
  invaluable support,

  Customer Answer

  Date: 03/14/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:12/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 10 smoke alarms on 5/14/2022 (order **************) from *******.com. I paid $103.80. Included in these smoke alarms is a battery, which, according to one of their representatives "it is not the best battery." Unfortunately I found out that "it was not the best battery" at 5 AM in the morning when the unit was chirping. I have contacted the company because now I have to buy 10 new batteries. I asked them to reimburse me for purchasing the new batteries so that I can replace those that are defective. I spoke to Dana, a supervisor, and she told me their company will not reimburse the cost of buying the new batteries. Also, she said the batteries have a 2 year guarantee, however, it is obvious that the chirping battery wasn't even a year old (7 months).

  Business Response

  Date: 12/30/2022

  Dear ***** *****

  It
  is with great concern that we received your Better Business Bureau complaint outlining
  the problem you had with our products/service.
  

  
  First and foremost,
  on behalf of Kidde, I would like to personally apologize for your
  inconvenience. In regards to your request for reimbursement for the batteries
  you had to purchase; unfortunately we will not be able to provide a
  reimbursement due to the terms of the warranty listed for you alarms which
  specifically state - KIDDE Safety makes no warranty, express or implied, written or oral, including
  that of merchantability or fitness for any particular purpose, with respect to
  the battery. (see attached User Manual page 7 Warranty
  Section)  

   

  Kevin ** *****
  Product Support-Warranty Services Manager

  Customer Answer

  Date: 01/04/2023

   I am rejecting this response because:

  Thank you for your personal apology, however, selling an item with a battery
  that your own employee stated “wasn’t the best” is definitely not thinking about
  the inconvenience for the customer.  Being woken up at 5 AM to a chirping sound is extremely disturbing.

  
  It is obvious that you have this issue covered by your manual, however, I
  will never buy your product or recommend Kidde to anyone else.  I am sorry that I purchased over $100 of
  these smoke alarms before reading the reviews on your webpage.  It is obvious that many of your customers
  have had this same problem.

  
  I just bought new batteries (receipt attached), to replace all of those that are included in your product, but are “not
  the best.”  I am disappointed that your
  corporation will not reimburse me for this additional purchase ($20).  I know that you have it covered by your
  manual, however, I would hope that you would show some empathy to the customer.

  
  ***** *****