Complaints

This profile includes complaints for Kidde Safety's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kidde Safety

  1016 Corporate Park Dr Mebane, NC 27302-8368

• 

  Kidde Safety

  1394 S. Third St. Mebane, NC 27302

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So we recently bought a kiddie Smoke/Carbon Monoxide detector earlier this year and it started randomly going off last month and then went off randomly today. The first time it happened I went down to the fire department since I am a member of the fire department and grabbed a ** detector to make sure there was no ** in the house. My readings indicated there was no ** in the house the first time it happened, the O2 levels were the same inside as they were outside which means nothing was displacing the oxygen levels. After it went off today randomly at 6:50am I took the alarm down and disabled. There was no fan on at the time of it going off which is a important detail as I will explain later. So after that I decided to call Kiddie support and I explained to the representative at the time that the alarm was randomly going off. She asked me If it was near a light, fan or near windows/doors. I told her that yes it was near a fan but it was approximately 5-6 feet away from it. She then told me "The problem is because the detector is too close to a fan" , I then told her "I never heard of that before". Which she immediately got smart with me and said ***** its because you don't work for Kiddie." Which immediately made me angry and I did tell her that all I was trying to do was explain stuff to her and you are acting like I don't know anything about what im talking about. I cant remember what all I said but I did tell her there was no need to be rude and toxic. Instead of making smart comments she should have explained that the alarms should have been placed more than 3 feet from a fan which is what I know as the minimum. This alarm was placed at 4.6 feet after measuring it after the call. She also got rude when I was giving her email address and explaining that the dots in my email were periods. She responded **** I KNOW THAT" and of course I said "Here you go being rude and nasty again".

  Business Response

  Date: 11/19/2025

  
  We received your Better Business Bureau complaint regarding the issues you experienced with your 30CUD10 Combination Smoke and Carbon Monoxide Alarm. On behalf of ***************************************, I sincerely apologize for the inconvenience and frustration this situation has caused you. Customer satisfaction is extremely important to us, and I appreciate you taking the time to share what happened so we can address it properly.
  

  I am especially sorry for the interaction you described during your call with our support team. The experience you outlined does not reflect the level of professionalism, respect, or care that we expect from our representatives. Your feedback has been shared with the appropriate leadership so we can address this internally and ensure it does not happen again. Thank you for bringing this to our attention.
  

  To help us move forward with resolving your concern and processing your refund request, please provide the following:
  Proof of purchase (receipt) for the alarm(s) you purchased to replace the unit you were having issues with. You may email the receipt directly to me.
  As a gesture of goodwill for the inconvenience you experienced, I will also send you one complimentary fire extinguisher.
  

  Please note that approved refunds cover the cost of the alarm(s) only and do not include labor or installation expenses. Refunds are typically processed within 68 weeks after we receive the returned product and required documentation. A check will then be mailed to the address we have on file.
  

  Your feedback is invaluable and helps us improve both our products and our customer support experience. If you have any additional questions or if there is anything further I can do to assist you, please feel free to reply to this message, call Kidde Product Support at ************** (MondayFriday, 8 AM7 PM EST), or visit our Kidde Support Help Center.
  

  Thank you again for your patience, understanding, and continued trust in Kidde.
  

  Sincerely,
  ***** W. *****
  ***************************************************start="2261" data-end="2264"> Kidde ****************
  ********************************************
  P: ************
  E: ********************************************

  Customer Answer

  Date: 11/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:10/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Kiddo Customer Support Team,I am writing to lodge a formal and urgent complaint regarding a serious product failure involving your Kiddo Fire and Carbon Monoxide Alarm, Model P3010CUCA.Earlier today, October 26, 2025, this unit failed completely during an incident involving both smoke and carbon monoxide exposure. Despite being tested almost weekly and showing no signs of malfunction, the alarm did not activate at all. This is deeply concerning given that the device remains well within its 10-year manufacturers warranty.This failure represents a major breach of safety and consumer trust. The entire purpose of this product is to provide early warning in life-threatening situations and it did not perform that function. It is only through sheer luck that this situation did not result in injury or worse.I am demanding an immediate investigation into this failure, including:A full explanation of how and why this occurred.Confirmation that your company is reviewing all units from the same production batch of model P3010CuCA.A replacement unit or full refund to be issued without delay.Written assurance that appropriate quality control and safety testing protocols are being upheld to prevent similar incidents.If I do not receive a satisfactory response within 10 business days, I will escalate this matter to the relevant consumer protection authorities and share this experience publicly to alert others of the potential risk.Please treat this as an urgent and life-safety matter. I expect acknowledgment of this complaint and a clear action plan without delay.

  Business Response

  Date: 11/06/2025

  Thank you for reaching out to Kidde. We truly value your feedback and appreciate the time you've taken to share your concerns.
  We understand the trust you place in Kidde to help protect your home and loved ones, and we sincerely regret any disappointment or inconvenience this situation may have caused.
  

  To resolve your concern as quickly as possible, please contact Kidde Product Support at **************. Our team is available Monday through Friday, 8:00 AM to 7:00 PM ET.
  To expedite assistance, please have the following information available when you call:
  

  1) Do you still have the unit(s) in question?
  2) Model number of the affected unit (You have already provided P3010CUCA)
  3) Total number of units for this model
  4) Date of manufacture (printed on the back of the unit)
  

  A valid physical mailing address (U.S., ******, or ****** only we are unable to ship to P.O. Boxes)
  We look forward to assisting you and resolving this matter promptly.

  Business Response

  Date: 11/06/2025

  Melissa 

   

  We have already spoke with ***** ******* and resolved his issue prior to me sending this response.

   

  You can verify with Grant 

• Initial Complaint

  Date:10/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2 Kidde Worry-Free Smoke Alarm, 2 pk. for $48.40.Purchased 2 Kidde Smart ************** Monoxide ***************** Air Quality Monitor, WiFi, ************************ Hardwired w/Battery Backup, *********** Alerts for $146.46.Both purchases were from Amazon.com.I've had nothing but trouble with these from day 1. One of the Kidde Smart ************** Monoxide ***************** Air Quality Monitors began beeping intermittently (very loudly) a few months after these were installed. After a two month back-and-forth with Kidde support, they sent me a replacement which was a different model with fewer feature. That replacement unit beeps once in a while as well, which scares the h*** out of my family in the middle of the night. Support routinely took one to two weeks to respond to emails. Then one of the Kidde Worry-Free Smoke Alarms starting going off at various times of the day and night. I was forced to permanently disable it to get it to stop loudly beeping today.These smoke alarms seem to be of very poor quality, and I am unwilling to trust these to protect my family. I would like a full refund of $194.86.

  Business Response

  Date: 10/27/2025

  Dear Mr. **** ****,
  Thank you for reaching out and for providing the details,receipts, and photos related to your Kidde alarm concern. We received your email complaint regarding the issues you experienced with your P4010ACSCOAQ-WF - Smoke + Carbon Monoxide Alarm with Indoor Air Quality Monitor.
  On behalf of Kidde ****************, I sincerely apologize for the inconvenience this has caused you. Customer satisfaction is extremely important to us, and we are committed to identifying the cause of your issue and ensuring a satisfactory resolution.
  

  Based on the concerns you shared and the circumstances described, I will be submitting a refund request on your behalf as a one-time courtesy.
  To assist with our request to process your refund, please:
  

  1) Provide proof of purchase (receipt) for the affected alarm(s), if not already provided.
  2) Return the alarm unit(s) using the prepaid return shipping label attached to this email.
  

  Please note: approved refunds cover the cost of the alarm(s) only and do not include labor or installation costs. Refunds are typically processed within 68 weeks after we receive the returned product and required documentation. A check will then be mailed to the address we have on file:
  

  **** ****
  ***********************************************************************
  

  If you have any questions, please reply to this email or contact Kidde Product Support at ************** (MonFri, 8 AM7 PM EST), or visit the Kidde ******************** Were happy to assist you further.
  

  
  

• Initial Complaint

  Date:10/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought the kidde carbon dioxide alarm and it is not working properly. We bought it at ************************** on *************** and ************* in ************. We paid $ ***** dollars. We just want our money. Because the lady was rude from the company. She wouldn't give us our money back. We are a disabled couple. We have health issues. Resolution, we want our money back. Thank you

  Business Response

  Date: 10/06/2025

  Thank you for contacting Kidde. We value our customersinput and truly appreciate that you have taken the time to share your experience with us.
  Youve put your trust in Kidde to help keep your family safe and to provide peace of mind regarding fire and carbon monoxide protection. I understand how disappointing and frustrating this experience has been for you,and words cant express how deeply sorry I am for the issue youve encountered and the service you received.
  

  In order for us to quickly resolve your concern, we will need a few additional details:
  1) Do you still have the unit(s) in question?
  2) What is the model number of the unit(s)?
  a. How many units of this model do you have?
  3) What is the date of manufacture printed on the back or side of the alarm?
  

  This information will help us determine if your unit is still under warranty and allow us to send a warranty replacement if applicable.
  Based on the picture you provided, it appears that the alarm may be model KN-COB-DP2 Carbon Monoxide Alarm, AC Powered, Plug-In with Battery Backup. You can review the product warranty terms here:
  *************************************************************************************
  

  You mentioned that you would like a refund for the product.While refunds are not typically covered under the terms of our product warranty, we may submit a refund request as a one-time courtesy. To proceed, please provide the following:
  1) Proof of purchase (receipt) for the affected alarm(s). You can email this directly to me.
  2) Return the alarm unit(s) using the prepaid return shipping label attached to this email.
  

  Please note: approved refunds cover the cost of the alarm(s) only and do not include installation or other expenses.Refunds are typically processed within 68 weeks after we receive the returned product and required documentation, after which a refund check will be mailed to the address we have on file.
  

  Please know that once this matter is resolved, well review the situation internally to ensure better customer service moving forward. We genuinely appreciate your patience and the opportunity to make this right.
  

  Thank you for being a valued Kidde customer.
  Kind regards,
  
  
  ***** W. *****
  Product ************************* Manager
  
  Kidde ****************
  ************************************************************
  E: ****************************************************

• Initial Complaint

  Date:10/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Kidde smoke alarm I have is continuously beeping after recently replacing the battery. I replaced the battery twice and the alarm is still chirping randomly. After replacing the battery and resetting it, it is still chirping. All the other alarm systems are working correctly after the batteries were replaced. I called the customer support number as per the instructions on the back of the alarm system for a replacement. The customer service representative was dismissive, and did not want to replace the faulty system. Im very disappointed with the customer service!

  Business Response

  Date: 10/06/2025

  It is with great concern that we received your BBB complaint outlining the issue you experienced with our Kidde I12040AAC Hardwired Interconnect Smoke Alarm with Hush feature. I want to personally thank you for bringing this to our attention.
  Upon receiving your complaint, I attempted to reach you by phone on Friday, October 3, 2025, and left a voicemail requesting a return call. As a follow-up, Im now sending this email to ensure we address your concerns thoroughly.
  

  First and foremost, on behalf of Kidde ****************, I would like to sincerely apologize for the inconvenience youve encountered and for the experience you had with our customer service team. We strive to provide helpful and respectful support, and I regret that we fell short of that standard in your case.
  Regarding the issue with your alarm chirping despite battery replacement, Id like to share some troubleshooting steps that may help resolve the problem. According to your products user guide (available here), there are two primary causes for this behavior:
  Low Battery
  Error Chirps
  

  To address these, please follow the steps below:
  Disconnect the unit from ******** and remove the battery.
  Press and hold the TEST button for 10 seconds (with no battery installed). You may hear a dying sound that fades from high to low pitch.
  Reinstall the battery but do not press the TEST button after inserting it.
  Observe the unit for a flashing red LED every 3040 seconds, which indicates normal operation. Then reconnect the ********. A solid green light should appear, confirming the unit is functioning properly.
  

  Please ensure you are using one of the following approved 9-volt batteries:
  Carbon-zinc: EVEREADY 1222; GOLD PEAK 1604P or 1604S
  Alkaline: ENERGIZER 522; DURACELL MN1604 or MX1604; GOLD PEAK 1604A
  Panasonic: 6AM6, 6AM-6, 6AM-6PI, 6AM6X, and 6LR61 (GA)
  ?? Note: Do not use lithium batteries in this unit.
  

  We also recommend that the batterys best by date be at least four years beyond the current year, which would be 2029 or later.
  If these steps do not resolve the issue, please reply to this email and I will be happy to arrange a warranty replacement for your alarm.
  

  Again, I truly apologize for the inconvenience and thank you for your patience. We value your safety and satisfaction, and were committed to making this right.
  

  Warm regards,

  ***** W. *****
  Product ************************* Manager
  
  Kidde ****************
  ************************************************************
  E: ****************************************************
  
  

  Customer Answer

  Date: 10/06/2025

   I am rejecting this response because:
  
  I followed the replacement instructions for all 5 systems. I have not had any issues with the other four systems. Im currently using the recommended Duracell batteries previously listed, however I dont recall the instructions specifying a certain brand of battery. Im asking for a replacement for this system.

  Business Response

  Date: 10/06/2025

  Dear ******* ******,
  

  Thank you for contacting Kidde. Well be happy to send you a warranty replacement alarm to resolve this issue.
  To proceed, please provide your full mailing address (including street, city, state, and ZIP code). Once we receive your complete address, well be able to submit your warranty replacement order.
  

  After submission, you can expect to receive your replacement alarm within approximately 7 business days.
  We appreciate your cooperation and look forward to resolving this matter promptly.
  

  Kind regards,
  ***** *****

• Initial Complaint

  Date:09/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have Kidde smoke alarms in my house - model # P4010ACS. I paid for the units and to have an electrician install them. They have now gone off 3 times - all in the middle of the night - all for 10+ minutes. My dog is traumatized from the loud pitch noise and the alarm yelling "FIRE"..... This product clearly has an issue and I would like my money back.

  Business Response

  Date: 10/08/2025

  Dear ***** *********
  

  Thank you for contacting Kidde. We value our customersinput and truly appreciate that you have taken the time to share your experience with us.
  

  Youve put your trust in Kidde to help keep your family safe and to provide peace of mind regarding fire and carbon monoxide protection. I understand how disappointing and frustrating this experience has been for you,and words cant express how deeply sorry I am for the issue youve encountered and the service you received.
  

  You mentioned that you would like a refund for the product.While refunds are not typically covered under the terms of our product warranty, we may submit a refund request as a one-time courtesy. To proceed, please provide the following:
  1. Proof of purchase (receipt) for the affected alarm(s). You can email this directly to me. (****************************************************)
  2. Return the alarm unit(s) Please provide your mailing address so we can send you a return shipping label
  

  Once we receive the proof of purchase and the affected alarms we will then submit a refund request.
  

  Please note: approved refunds cover the cost of the alarm(s) only and do not include installation or other expenses. Refunds are typically processed within 68 weeks after we receive the returned product and required documentation, after which a refund check will be mailed to the address we have on file. (Please provide a full physical mailing address, we do not mail refund checks to PO boxes)
  

  Please know that once this matter is resolved, well review the situation internally to ensure better customer service moving forward. We genuinely appreciate your patience and the opportunity to make this right.
  

  Thank you for being a valued Kidde customer.

  ***** W. *****
  Product ************************* Manager
  
  Kidde ****************
  ************************************************************
  E: ****************************************************
  
  

• Initial Complaint

  Date:08/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Details:I am filing this complaint due to a serious safety failure involving several of my Kidde smoke and carbon monoxide detectors. Recently, my home filled with smokethe entire downstairs and a large portion of the upstairsyet none of the detectors in my home sounded an alarm.I trust these devices to protect my familys safety. The failure to activate under such hazardous conditions is unacceptable. If this had been an actual fire rather than smoke, or if we had veen sleep, the lack of warning could have resulted in life-threatening consequences.Steps Taken:The local fire department confirmed that the detectors were installed correctly and maintained according to the manufacturers instructions. *********** was with devices.The situation has raised immediate concern about the reliability of the entire product line in my home.Desired Resolution:I am urgently requesting that Kidde:1. Investigate and explain why these detectors failed to function.2. Provide a full remedyeither replacement of defective units or another corrective action to ensure my households safety.3. Confirm steps being taken to prevent similar product failures for other customers.Conclusion:The ********************** of my family depends on these devices functioning properly. I request immediate attention to this matter and a clear path to resolution.7 Hard Wired Combo Smoke / ** Alarm Manufacturer date 2019 Aug 08

  Business Response

  Date: 09/10/2025

  Our records indicate that you corresponded with a Kidde representative via email on August 29, 2025, and agreed to accept replacement alarms along with quick-connect adapters. May I confirm if this resolved your concerns, or is there another issue you would like us to address?
  

  Customer Answer

  Date: 09/10/2025

   I have not received the seven replacements, adapters or the four Kidde Smart Smoke & Carbon Monoxide Detector devices (WiFi, ***** compatible, hardwired with battery backup, voice & app alerts) that *** ********** committed to sending me as a courtesy for the issues I experienced with my other seven units. Please send tracking information for all promised items so that I can know they are on the way and accept the offer. Thank you for your work to resolve this issue. 

   

  
  

  Business Response

  Date: 09/10/2025

  Your replacement alarms have been shipped from our distribution center and can be tracked using the ***** tracking number: 469127411870.
  The quick-connect adapters are still being processed. Once they ship, we will provide you with the tracking number so you can monitor their delivery as well.
  Thank you for your patience, and please dont hesitate to reach out if you have any questions in the meantime.
  

  Business Response

  Date: 09/10/2025

  Your replacement alarms have been shipped from our distribution center and can be tracked using the ***** tracking number: 469127411870.
  The quick-connect adapters are still being processed. Once they ship, we will provide you with the tracking number so you can monitor their delivery as well.
  Thank you for your patience, and please dont hesitate to reach out if you have any questions in the meantime.
  

• Initial Complaint

  Date:07/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Kidde smoke detector, model no. P04010ACS has gone off 19 times this month, 2 with a loud noise for ***** seconds and a voice that says "fire!" I have checked the area every time and there has never been any sign or smell of smoke or a noticable problem that would explain the alarm. It is very annoying and frightening, especially when it wakes me up night! They were installed in June 2024 by ***************** when my kitchen was renovated and appliances replaced. I am waiting for Brothers to heck them. Recently, I have become aware of multiple complaints about your products. A. tech at "Just Answer" told me that 175 out of 184 reviews rated the product 1 out of 5 and that it was "poorly designed." Needs to be fixed!

  Business Response

  Date: 07/28/2025

  Thank you for bringing your concerns to our attention. We understand how disruptive and concerning repeated alarm activations can be, especially when they occur during the night.
  Please be assured that Just Answer is not affiliated with Kidde or its parent company. Any product reviews or ratings shared through that platform do not reflect Kiddes official service, design process, or product support.
  

  According to our records, you contacted Kidde Product Support on July 23, 2025, and spoke with a representative who provided guidance on properly cleaning the alarm units, as environmental buildup or debris can sometimes cause nuisance alarms. You were also advised that if the issue persists after cleaning, you should call us back so that we can assist further, including determining the initiating alarm and providing a replacement if necessary.
  

  At Kidde, customer ********************** and satisfaction are our top priorities. If you are still experiencing issues or would like a representative to follow up with you directly, please let us know and we will be happy to assist you further.
  Sincerely,

  ***** W. *****
  Product ************************* Manager
  
  Kidde ****************
  *******************************************

  Customer Answer

  Date: 07/28/2025

   I am rejecting this response because:
  I tried cleaning the smoke detector even though I did not believe that was the problem.  ***************** installed them.  If I can get them to replace them with a better model that will not have 20 false alarms for reasons unknown to me, I will let them do it.  If I can't get them to replace them I will ask Kidde to do so.  Apparently, false alarms happen frequently with Kidde products.
  
  

• Initial Complaint

  Date:07/19/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 6 Kidde battery operated smoke alarms in April, 2019, from ********** in ******, **, after I purchased a new home in **. I purchased these alarms because the packaging stated they had a 10 year sealed battery and they communicated with each other. I thought I wouldn't have to worry about replacing them until 2028/2029. The problem is of the six alarms, three are no longer working...they constantly beep every couple seconds, hence, they no longer work properly. My home has three floors plus a basement so it is imperative they work together and communicate. At this time, the two on the first floor do not work so if there's a fire on the first floor it's not setting the alarms on the second or third floors. I've replaced the three non-working alarms with another brand of alarms but would like alarms that communicate with each other so I'm not caught in my bedroom on the second floor when there's a fire burning on the first floor.

  Business Response

  Date: 07/21/2025

  Dear ***** *********,

  
  Thank you for reaching out to Kidde. We truly value your feedback and appreciate the time you've taken to share your concerns.
  We understand the trust you place in Kidde to help protect your home and loved ones, and we sincerely regret any disappointment or inconvenience this situation may have caused.
  

  To resolve your concern as quickly as possible, please contact Kidde Product Support at **************. Our team is available Monday through Friday, 8:00 AM to 7:00 PM ET.
  

  To expedite assistance, please have the following information available when you call:
  1. Do you still have the unit(s) in question?
  2. Model number of the affected unit
  3. Total number of units for this model
  4. Date of manufacture (printed on the back of the unit)
  5. A valid physical mailing address (U.S., ******, or ****** only we are unable to ship to P.O. Boxes)
  

  We look forward to assisting you and resolving this matter promptly.

  Customer Answer

  Date: 07/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  Spoke with Kidde and they are sending replacements. 

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased nine Kidde Model P4010ACS**-WF Smoke and ** Detectors on Amazon on 2/17/25. All were installed on a dedicated circuit. Soon after installation they began giving false alarms for smoke. From 6/4/25 to 7/16/25 alone, I received 21 different smoke alarms from 7 of the 9 units. (See included ***********.) One of them alarmed while it was not connected at all to our electrical system. On 7/15/25, I had a licensed electrician try troubleshoot the problem. He advised that there was no problem with my electrical system. He also checked the wiring for each unit. At 4:43 am the following day I received another false alarm. I have discussed this issue with Kidde four times, most recently on 7/16/25. They offered to replace the units. I advised that I do not want more versions of a product that already fails to meet reasonable expectations. I only want a refund of the $744.93 I paid for them and the $500 charge for the electrician.

  Business Response

  Date: 07/21/2025

  Dear ***** ******,

  
  Thank you for contacting Kidde. Were sorry to hear that your experience did not meet expectations. At Kidde, customer satisfaction is important to us, and we appreciate the opportunity to review your request for a product refund.
  

  To proceed with your refund request, we kindly ask that you provide the following:
  1) Proof of Purchase (receipt) for the alarm(s) in question
  2) Return of the alarm unit(s)
  

  To facilitate the return, please use the prepaid return shipping label attached to this email.
  

  Please note that approved refunds cover the cost of the alarm(s) only. Labor or installation costs, including those incurred for electricians or other third-party services, are not reimbursable.
  Refunds typically take 68 weeks to process from the time the returned product and documentation are received. Then a check will be mailed to the address we have on file.

  If you have any further questions, feel free to reply to this email or contact Kidde Product Support at ************** (MondayFriday, 8 AM7 PM EST), or visit the Kidde Support Help Center.

  Sincerely,
  
  ***** W. *****
  Product ************************* Manager
  
  Kidde ****************
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