Complaints

This profile includes complaints for Kidde Safety's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kidde Safety

  1016 Corporate Park Dr Mebane, NC 27302-8368

• 

  Kidde Safety

  1394 S. Third St. Mebane, NC 27302

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  "10 Year" Smoke/** combo units failed at less than 10 months! Beep pattern did not fit ANY of the the ones described for these units. Actual Lack of ** and smoke verified by FD ***** with pro equipment. Kidde had the AUDACITY to then tell me "I" had to pay for both the "Return of the unit AND the postage for any replacement" in advance ! H*** No! ********** provided a full cost return and DEFECTIVE Kidde units were then replaced by First Alerts !! AVOID KIDDE !!!

  Business Response

  Date: 04/16/2025

  Mr. *******

  We recently received your Better Business Bureau complaint regarding the issues you experienced with our products and services.Please know that we take such matters very seriously, and I want to express our sincere apologies for any inconvenience this situation has caused.
  
  On behalf of Kidde **************, I would appreciate the opportunity to speak with you directly to better understand the details of your experience. At your convenience, please respond to this email with a few times that work for you, and I will do my best to accommodate your schedule.
  
  We truly value your feedback, as it helps us improve our products and the service we provide. Should you have any further questions or concerns, or if you would prefer to speak sooner, you are welcome to contact me directly at the number listed below.
  
  Thank you for your continued support and for giving us the opportunity to address your concerns. We look forward to resolving this matter and continuing to serve you as a valued customer.
  Warm regards,
  
  ***** W. *****
  Product ************************* Manager
  
  Kidde Global Systems 
  ************************************************************
  P: ************
  M: ************
  E: ********************************************

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I ("conditionally") accept it.  Today in a phone call Kidde **************** Representative ***** ***** offered to replace my 5 remaining Kidde detectors (gratis).  Should these actually be received I would be willing to then close the above mentioned complaint.  **** *******

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a fire extinguisher, but there was no expiration date on it, which makes it dangerous. They will be liable if it fails.

  Business Response

  Date: 04/11/2025

  We received your recent Better Business Bureau (BBB) complaint regarding concerns about the absence of an expiration date on your Kidde fire extinguisher. Please know that we take your feedback seriously, and on behalf of Kidde **************, I would like to sincerely apologize for any inconvenience this may have caused.
  In order to assist you more effectively, I kindly ask that you provide the model number of the fire extinguisher in question. Kidde manufactures a variety of fire extinguisher models and classifications, each with specific features and maintenance requirements. Having the model number will allow me to provide you with the most accurate and relevant information.
  That said, here are some general guidelines regarding our fire extinguishers:
  Rechargeable fire extinguishers are designed to remain in service indefinitely, provided they receive regular inspections and maintenance per NFPA 10 standards.
  Non-rechargeable (disposable or single-use) fire extinguishers must be removed from service 12 years after the manufacture date, which is stamped on the bottom of the cylinder.
  This information is clearly stated on each product's label. Therefore, rechargeable extinguishers do not carry a specific expiration date. For example, a non-rechargeable unit manufactured in 2025 would be considered serviceable until December 31, 2037, and must be removed from service on or after January 1, 2038.
  We value your business and appreciate your taking the time to share your concerns. Your feedback is important to us and helps us continue to improve our products and services. Please dont hesitate to reach out with the requested information or any additional questions you may have.
  Thank you for your continued support.

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my concern regarding the carbon monoxide and smoke detector that also monitors indoor air quality. Unfortunately, the device is not functioning properly, and despite my attempts to seek assistance, I have not received any support. This situation is alarming, as it poses a potential safety risk. I would greatly appreciate any guidance or resolution to ensure the safety and reliability of this essential equipment. Thank you for your attention to this matter.

  Business Response

  Date: 04/08/2025

  Customer has sent communication to ********************** via email and we have responded to the customer inquiries on the following dates

  I need replacements for 6 of these alarms
  
  FS 04/02/2025- In response to your email, I will be more than happy to assist you further. Could you be more specific as to why you are needing replacements? Were the units alarming or chirping?
  
  FS 04/02/2025- Customer said "They are chirping out of nowhere and I replaced the batteries. They are only 6/7 years old and they should last for 10. There are 10 of them"-I advised the customer that the battery is a seal so the batteries can't be replaced-Waiting on customer
  
  FS 04/07/2025- Customer said that the alarms are chirping every 60 seconds-Waiting for the customer to provide a good time to call to further troubleshoot the alarms.

  We are awaiting communication from the customer so we can troubleshoot her alarms to determine the next steps. 

  Customer Answer

  Date: 04/08/2025

   I am rejecting this response because:
  
  I want the buisness to make this right and reach out to me

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We inherited a Smoke Alarm system when we purchased our condo. Shortly after occupying the unit, one of the smoke detectors went off repeatedly and wouldn't reset, so we contacted the manufacturer Kidde. They replaced the unit, it was installed, and all was well until about 4 months later, when the unit started to chirp in the middle of the night. I was able to reset the unit and we didn't hear anything more from it until the middle of the night March 22, 2025. The only way I could get the alarm to stop was to permanently disable the unit. I called Kidde on March 24th to request a replacement under the 10 year "Worry Free" warranty but was connected instead with a condescending jerk who proceeded to tell me that I needed to go vacuum the detectors and take other steps to correct the deficiency. Instead of even expressing any concern for the safety of my family or asking the state of the unit, he proceeded to talk over me for an extended period. I asked to speak to a supervisor but he told me the call volume was high and all (3) supervisors were too busy to talk to me. I asked for a call back but one never came. I want a replacement unit Model P4010DCS-W sent to me and I want an apology from the company for their agent's rude handling of the call.

  Business Response

  Date: 03/25/2025

  Dear *** ******,
  

  We sincerely appreciate you reaching out regarding your experience with the Kidde P4010DCS-W alarm and the service you received. We take customer concerns very seriously, and I want to personally apologize for any inconvenience this situation has caused you.
  

  As we discussed during our phone conversation on March 25, 2025, Kidde stands behind its warranty policy and is prepared to provide you with a replacement unit. However, since the P4010DCS-W model has been discontinued, we are unable to send the exact same model. Instead, we can offer a different model as a replacement, along with additional products to ensure the continued safety of your home. I understand that you have declined this offer.
  

  During our discussion, you mentioned the possibility of purchasing the same model from a store or online. If you choose to do so, we are willing to reimburse you for the cost of the purchased alarm while still providing the additional safety products for your home. To proceed with this option, we kindly ask that you return your current alarm to Kidde (at your expense) along with proof of purchase. Please send the unit to the mailing address provided below. Once received, we will process the reimbursement request, which typically takes 6-8 weeks, after which a check will be mailed to the address we have on file. To expedite the process, you may also email me a copy of your receipt at the email address listed below.
  

  Additionally, I have attached a copy of the User Guide for the ********** alarm, which outlines maintenance guidelines and warranty coverage, per our conversation.
  

  We truly value our customers and appreciate your feedback. If you have any further questions or would like to discuss this matter further, please do not hesitate to contact me directly at the number provided below. We appreciate your support and look forward to continuing to serve you.
  

  Best regards,
  

  ***** W. *****
  ***************************************************start="2125" data-end="2128"> Kidde/******* Signaling (A *************************start="2171" data-end="2174"> ********************************************
  P: ************ | M: ************
  E: ********************************************

  
  

  Customer Answer

  Date: 03/25/2025

  Dear Kidde,
  
  This letter serves to formally reject your proposed resolution regarding the defective Kidde smoke detector unit, and to reiterate my demand for compliance with the applicable warranty.
  
  As previously communicated, I contacted your company on 3/24/2025 to report a malfunctioning Kidde smoke detector unit. Subsequent conversations with a floor lead on  3/24/2025 and a representative from your corporate team on 3/25/2025 resulted in unsatisfactory offers.

  Specifically:
  
  1) You proposed a replacement unit of inferior quality, which lacks the interoperability with the existing Kidde interconnected system installed throughout our condominium association. This replacement is unacceptable, as it does not constitute a like replacement as reasonably expected under the warranty. Your assertion that the warranty permits you to replace the defective unit with a significantly dissimilar and functionally inferior model is unacceptable. The term replace, as used in the warranty, implies a replacement with a unit of comparable quality and functionality. The offer of a standalone unit in lieu of an interconnected unit is a material deviation from this implied obligation.
  

  2) You offered to reimburse the retail purchase price of the original model, contingent upon the return of the defective unit and the provision of a purchase receipt. Return of the unit will cost me additional time and money and is unacceptable. Additionally, as previously stated, the defective unit was a warranty replacement provided by Kidde less than one year ago. Therefore, I do not possess a purchase receipt and am unable to comply with your request.

  Finally, I am aware that retailers continue to sell the model in question with a 10-year warranty, which your company appears unable to honor. This discrepancy raises serious concerns regarding potential deceptive marketing, fraud, and violations of consumer protection laws, as outlined by the ************************ (***).
  
  Therefore, I demand that you either:
  
  Provide a new replacement Kidde smoke detector unit that is fully compatible with the existing interconnected system within our condominium association.

  or

  Reimburse me for the retail purchase of a new Model P4010DCS-W and waive the requirement to return the inoperative unit. I will gladly send you pictures of the inoperable unit and scan and send a copy of the purchase receipt for the new unit for your records.

  
  Sincerely,
  
  ******* ******
  ******************************

  
  

  Business Response

  Date: 03/26/2025

  Dear ******* ******
  
  Thank you for reaching out and for sharing your concerns regarding your Kidde smoke detector unit. We understand your frustration and appreciate the opportunity to clarify our warranty policy and resolution options.
  As previously stated, we no longer manufacture alarms with wireless interconnect capability. Because of this, we are entirely unable to provide you with a direct "like" replacement for your current model.Our intention is to offer the best possible solution within the limitations of our available products and warranty terms.
  
  Regarding your assertion about purchasing the same model from a retailer, I believe there may have been a misunderstanding. During our conversation, you mentioned that you could purchase the same alarm that you currently have. I explained that some retail distributors may still have stock because they placed orders months in advance before the model was discontinued. My offer to you was that if you chose to purchase the same model from a retailer, we would reimburse you for that purchase. However, as outlined in your warranty, to process this reimbursement, you would be required to return the affected alarm to Kidde along with proof of purchase.
  
  Kiddes warranty policy on covers repair or replacement of the affected unit. However, because your situation is slightly different we are offering an opportunity for reimbursement and we will require proof of purchase/receipt for our finance department to process any reimbursement.Additionally, as per the warranty terms, the affected unit must be returned,with postage and return postage prepaid, to the Kidde ***************************** (see attached warranty)

  Ten-Year Limited Warranty
  Kidde warrants that the enclosed alarm will be free from defects in material and workmanship or design under normal
  use and service for a period of ten years from the date of purchase. The obligation of Kidde under this warranty is limited
  to repairing or replacing the alarm or any part which we find to be defective in material, workmanship or design, free
  of charge, upon receiving the alarm with proof of date of purchase, postage and return postage prepaid, to ******************************* Kidde, *******************************************
  
  We regret that our current product lineup does not include a wireless interconnect replacement option. However, we remain committed to providing a fair resolution in accordance with our warranty terms. Please let us know how you wish to proceed. If you are rejecting the options we have listed above we will consider this matter closed.
  
  Best regards,
  
  ***** W. *****
  Product ************************* Manager
  
  Kidde **************
  ********************************************
  P: ************
  M: ************
  E: ********************************************

  Customer Answer

  Date: 03/26/2025

   I am rejecting this response because:

  The communication above is not what the manufacturer just communicated with me via telephone and email. Mr. ***** relayed that he had found a 2-pack of the exact unit I had at the company's distribution center, that he would ship it to me immediately, and asked me to send my unit back to them via a prepaid *** label that he emailed. The text of his email communication is as follows:

  "From: ***** Brown <********************************************>
  Date: Wed, Mar 26, 2025 at 3:34?PM
  Subject: RE: Response to Your BBB Complaint Kidde P4010DCS-W Alarm
  To: ********************* <*********************>
  
  
  Dear Mr. **************** am pleased to inform you that I have located a two-pack of alarms identical to your current model. These replacement alarms will be shipped to you first thing tomorrow from our distribution center. You may track your shipment at *********** using tracking number 1Z2072170793200270.
  
  Additionally, we still need to collect the malfunctioning alarm to ensure it is removed from circulation. To facilitate this process, I have attached a return shipping label. Please affix the label to your package and drop it off at any *** drop box or store within the next 7 to 10 business days.
  
  If you have any questions or need further assistance, please feel free to reach out.
  
  
  ***** W. *****
  Product ************************* Manager
  
  Kidde/******* Signaling (A Carrier Company)
  ************************************************************
  P: ************
  M: ************
  E: ********************************************"

  As these communications were received simultaneously, I am uncertain which conveys the company's actual offer and intentions. 

  Sincerely,

  ******* J. ******

  
  

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried on ******** and emails to kidde and have seen similar posts about their smoke detectors failing. I purchased 12 in total since October, 4 combo smoke / carbon monoxide, no issues. 6 out of 8 smoke detectors have failed on me from different vendors, all brand new. I have seen similar complaints on their ******** page. When they asked me for all my info, I provided it to them, they have since stopped responding to my emails or messages. I told them that they should replace mine and start a recall.

  Business Response

  Date: 03/13/2025

  The customer first contacted ********************** on March 4, 2025. We responded on March 7, March 11, and most recently on March 12.
  In our March 12 communication, we clarified that the warranty (see attached) covers only the repair or replacement of the alarm and does not include refunds or reimbursements. While we are willing to provide a replacement and even offer an upgraded model, the terms of the warranty do not allow for a refund.
  
  

  Customer Answer

  Date: 03/13/2025

   I am rejecting this response because:
  If 6 out of 8 have failed within 6 months, I dont want to have to start this all over. You have completely lost my faith with your company. If 1 or 2 failed, this would certainly be a reasonable option. 
  
  

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Kidde carbon monoxide and smoke detector that failed within two years, despite being well within its expected lifespan. After contacting Kidde customer service, I provided all requested documentation, including receipts, to support my warranty claim. However, despite multiple attempts to follow up, I have received little to no response from the company.I am extremely disappointed with both the products failure and the lack of customer support. A carbon monoxide and smoke detector is a critical safety device, and *********************** failure to honor its warranty or even respond in a timely manner is unacceptable. I am seeking a replacement unit or a full refund.I urge the Better Business Bureau to intervene and hold Kidde accountable for its poor customer service and failure to uphold its warranty commitments.

  Business Response

  Date: 03/10/2025

  We sincerely appreciate you reaching out through the Better Business Bureau to share your concerns regarding our products and service.
  On behalf of Kidde *************** I would like to personally apologize for any inconvenience you have experienced. According to our records, we initially received your email inquiry on March 4, 2025, and responded on March 5, 2025.

  Following your reply, a warranty replacement order was promptly submitted on your behalf.
  Your warranty replacement is expected to arrive within 7-10 business days (approximately two weeks). You should have also received a confirmation email from the representative assisting you. I

  f you require any further assistance or have additional questions, please do not hesitate to reach out.
  We appreciate your patience and your support of Kidde Global Systems.

  Customer Answer

  Date: 03/11/2025

   I am rejecting this response because:
  I responded to the email notifying me that Id be receiving a replacement. I sent a response asking to confirm the shipping address and tracking number. Once I have that information, Im comfortable closing out this complaint.
  

  Business Response

  Date: 03/12/2025

  Thank you for contacting Kidde. We value our customers input and we appreciate that you have taken the time to share your inquiry. 
  Your replacement order has shipped from our distribution center. You can track you shipment by ***** tracking number ************ which will have updates starting 3/13/2025
  If you have any further questions or concerns, please reply to this email or feel free to contact Kidde Product Support (Mon-Fri 8am - 10pm EST and Saturday 9am-5pm EST) at **************, or visit the Kidde Support Help Center .We will be happy to further assist you.
  
  Thank you for being a valued Kidde customer!
  
  
  ***** W. *****
  Product **************** Services Manager

  Customer Answer

  Date: 03/18/2025

  Better Business Bureau:
  
  After receiving my replacement smoke/CO2 alarm, I accept the business response and thank the BBB for helping get to a resolution.

• Initial Complaint

  Date:02/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very bad customer service not accepting responsibility for faulty product. I am researching changing whole system to not have to deal with this. Kidde alarm i4618AC failed 2/01/25 Intermittant beeps with good battery. Kidde cutomer service went through alarm test and reset which quieted it for 1 day. Said to call back when failed again. Next day it failed test again, but the kidde battery was *******, and they wanted a battery to be 4 yrs from experation. If it cannot work with their valid Kidde battery - DC tested at 9.8 V - then their alarm is deficient. Kidde will not accept that. I had some new batteries of brands that they did not accept due to not being authorized (****** and Powerhouse), and it did not work with them either. Cannot win and cannot have this system; alarm scares dog and have wild goose ***** with ladders trying to find failure through 12 alarm upstairs/down. Need to replace all 4 units that I bought for $96.13 on June ******* (order attached). The others did fail, and I just threw them away.

  Business Response

  Date: 02/17/2025

  Dear ***** ********

  
  Thank you for reaching out and sharing your experience with our Kidde i4618AC alarm. We understand your frustration, and we truly apologize for the inconvenience you've encountered.
  

  Upon reviewing the details you've provided, we want to remind you of our warranty terms (see attached), which state that the warranty does not apply if the product has been damaged, modified, abused, or altered after purchase, or if it fails to operate due to improper maintenance or inadequate A.C. or D.C. electrical power; which seems to be the case here.

  While we understand the situation is frustrating, we do need to clarify that the use of non-authorized batteries, such as those purchased from third-party vendors, may lead to issues in the performance of the alarm, even if the battery itself is within its expiration date.
  

  We appreciate your efforts to troubleshoot with our customer service team, and we recognize the difficulties that intermittent beeping can cause, particularly with the added stress of troubleshooting multiple alarms. However, as we have noted, our alarms are designed to work with Kidde batteries to ensure optimal functionality.
  

  In terms of next steps, if the alarms continue to exhibit the same issue despite using Kidde-approved batteries, we recommend following up with our support team for a more thorough assessment. If the alarms are still under warranty and are found to be defective, we will be happy to assist with replacement. However, we must emphasize that the warranty may not cover situations where non-authorized batteries have been used or if there is inadequate AC or DC Power.
  

  We understand your desire to resolve this issue quickly, and we sincerely hope to find a resolution that works for you and your home. Please don't hesitate to contact us with any further questions or concerns.

   

  ***** W. *****
  Product ************************* Manager
  
  Kidde **************
  ********************************************

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last yeart we had a fire in our house. After making the needed repairs, around August 2024, our electrician installed 9 fire/smoke alarms from Kidde. 6 of those alarms were wireless and 3 were hard wired. We have been having issues with several of these alarms ever since. At first, several units were giving false alarms. They would go off several times a week. We called the company dozens of times since last August and have completed their trouble shooting recommendations each time. Eventually, their technical support determined that 4 of our wireless units (combination smoke and CO alarms) were defective and said they would replace them. However, they never sent us any replacement units. I have called them several times since then, and they keep apologizing and and saying that they will now send us the 4 replacement units, but they never do. This has happened about 4 times in the last two months. They just keep lying to us. The case # for these issues is ***********.Not only are the defective units still giving false readings, which are very alarming for me and my family, we are these many months later and after spending so much time and money to resolve these issues, still completely unprotected against another fire since their smoke alarms do not work.Please help in any way you can. At this point, and all along, all I have asked them for is to replace the defective units. But month after month they keep lying to me on the phone, claiming they will send us replacements and they never do.

  Business Response

  Date: 02/13/2025

   

  We sincerely apologize for the ongoing frustration and delays you have experienced in obtaining replacements for your alarms. Your safety and peace of mind are our top priorities, and we truly regret any inconvenience this situation has caused.
  Please note that the P4010 series of wireless interconnected alarms has been discontinued and is no longer available for replacement. At this time, Kidde does not offer a wireless interconnected alarm as a direct replacement for this series. However, we remain committed to finding a solution that ensures your home remains protected.
  

  Per the terms of the warranty, Kidde is responsible for the repair or replacement of alarms that are still under warranty. Since a direct wireless replacement is not available, we can offer battery-operated alarms with comparable functionality as standalone units. These alarms will not be interconnected but will still provide smoke and CO detection.
  For your hardwired alarms, we can replace them with our latest 9th edition alarms, which offer improved safety features.
  

  To expedite a replacement order for you, please reply to this email with a complete list of the affected alarms, including model numbers if available. Once received, we will process your request as quickly as possible.
  

  Again, we sincerely regret the inconvenience you have faced, and we appreciate your patience as we work toward a resolution. Please let us know how you would like to proceed, and we will do everything possible to assist you.
  

  Customer Answer

  Date: 02/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:12/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kidde Smoke detectors 10 years various models All 10 years models have defect issues - this is - they will start blaring 3 beeps and none can be stopped without smashing units. I had 3 in my apartment when i moved in about 4 years ago - all i had to smash to stop them from blaring - bought 3 replacements since all were smashed in last 2 years for exact same reason. I must use an alternate type. Problem is there is zero way to stop this without breaking the units. twice attempted with a s**** driver to use the s**** method for manual shut down, and the plastic s**** simply shatters to pieces. A method needs to be done to actually be able to shut it off, or go into a reset mode when this happens Holding down only button for 30 seconds does nothing other than stops the blaring for about 30 minutes, which it then starts up a second time and it will never stop again till the batter dies.I called them about 6 years ago after smashing the first couple of them for same exact reason - they said to use expensive air pressure cans, this is extremely expensive, and even if I did - getting it into exact spots where it would be need without breaking open units not only would violate warrantees, would get very expensive after having to use it every time it goes off. No smoke, no obvious sign of smoke at any time these happened. A manual easy to use off switch, or reset switch on units is needed badly.

  Business Response

  Date: 01/03/2025

  We recently became aware of your concerns regarding one of your Kidde alarms. I understand that you have placed your trust in Kidde to ensure the safety of your family and provide peace of mind, and I deeply regret any frustration or disappointment this issue may have caused. Please accept our sincerest apologies for any inconvenience.

  
  In order to address your concerns as quickly as possible, we kindly request the following information:
  Do you still have the unit(s) in question?
  The model number of the affected unit(s)
  How many units of this model do you have?
  The date of manufacture of the unit(s)
  Your physical mailing address for warranty replacement (Note: we can only ship to **, ******, or Mexico addresses; PO Boxes are not accepted).
  

  Without knowing the exact model, I can only provide general troubleshooting advice. Kidde alarms are sensitive to dust, dirt, debris, or even small insects that can cause them to trigger an alarm. If this occurs again, try using a can of compressed air to blow along the sides of the unit to dislodge any trapped particles.
  

  To avoid potential damage or voiding your warranty, we strongly recommend reviewing the user guide that comes with each alarm for instructions on how to properly disable the unit if needed. Additionally, you may want to contact our ********************** at **************. Our support team is available Monday through Friday from 8:00 AM to 9:00 PM Eastern Time, and Saturday from 9:00 AM to 5:00 PM Eastern Time.
  

  To further assist you, someone from our Product Support team will reach out to you at the phone number you have provided. If they are unable to resolve the issue and your unit is still under warranty, a no-charge replacement will be issued.
  

  Thank you for your understanding, and please dont hesitate to reach out if you have any further questions or concerns.

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2024, electricians originally installed P4010ACS units in our home. Since then, we have experienced repeated issues. Three of the original units and one replacement have malfunctioned, setting off alarms in the middle of the night on multiple occasions. After the initial problems, the electricians replaced four units. When we continued to have issues, I contacted Kidde directly. Kidde sent four replacement units but we have continued to experience issues with those as well. We now have a total of eight defective units.I refuse to use this model any further due to its unreliability. they have all been removed and disabled. Now we're under protected. However, the company is now refusing to replace the units citing that I disabled the alarms. I am asking for 8 replacement units (OF A DIFFERENT MODEL) which is a small price considering the trauma of middle of the night false alarms and inconvenience of constant install and take down.

  Business Response

  Date: 12/04/2024

  ***** *********
  We deeply regret to learn about the issues you have encountered with our products and service, as outlined in your Better Business Bureau complaint. Please accept our sincerest apologies for any inconvenience this may have caused.
  

  On behalf of Kidde **************, I would like to offer a resolution by providing you with warranty replacements at no cost, as well as collecting the affected units for further analysis. We will be sending you our latest line of "Detect" alarms, which feature a modern 5-inch design, ideal for all living spaces. These alarms incorporate cutting-edge technology that provides fast alerts, giving your family more time to evacuate safely. Additionally, enhanced sensing technology reduces false alarms,often triggered by cooking.
  

  Key features of the Detect alarm include:
  Hardwired with 10-Year Battery Backup: No need for battery changes for 10 years*saving you up to $40 over the device's lifetime.
  Fast Alerts: Cutting-edge technology ensures ample time to safely exit in an emergency.
  Interconnected Alarms: When one alarm sounds, they all do, ensuring you are alerted across your home for faster response.
  

  Attached, you will find a prepaid *** return shipping label for the affected unit(s). Please attach the label to your package and drop it off at any *** drop box or store within the next 7 to 10 business days. Once you are ready to send your package, it should be properly sealed and ready for shipping.
  

  The tracking number for your return package is  1Z2072170396449915.
  If you have any questions or need further assistance, our *********************** is available at ************** from 8:00 AM to 9:00 PM EST, Monday through Friday, and from 9:00 AM to 5:00 PM on Saturdays.
  

  We highly value our customers and encourage you to continue sharing any feedback regarding our services. Should you wish to discuss this matter further, please feel free to contact me directly at my telephone number listed below.
  

  Thank you for your continued support,and we look forward to resolving this issue promptly.
  Sincerely,
  
  ***** W. *****
  Product ************************* Manager
  
  Kidde/******* Signaling (A Carrier Company)
  ************************************************************
  P: ************
  E: ********************************************
  

  
  

  Customer Answer

  Date: 12/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. Assuming I receive the replacement items as noted, I consider this complaint resolved.