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Business Profile

Web Design

Icon Packer

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 88 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was charges $5 on dec 30 2023 and $9 on Jan 29 ****. I have never been to their site or knew they existed prior to being charged on the 29th

    Business Response

    Date: 01/31/2024

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    I couldn't find your order by your name ****************************
    Probably this order has been made in a different name.
    I need to know a bit more information to find your transaction.
    Could you tell me the last 4 digits of your card please?
    This way I can find your transaction and make you a refund.

    Thank you
    *************************
    ***********************************

  • Initial Complaint

    Date:01/26/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a charge today Jan 25, **** from this business that I have never interacted with. This charge of $5.00 resulted.in a $35.00 overdrafts fee. I have never visited. Or ordered from this business.

    Business Response

    Date: 01/29/2024

    refund

  • Initial Complaint

    Date:01/24/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/19/2024 $5.00 was fraudlently drafted from our checking account. We have never visited or used this company.

    Customer Answer

    Date: 01/24/2024

    Here is a screenshot of where they stole money from our checking account.

     

    Business Response

    Date: 01/25/2024

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    I couldn't find your order by your name ********************************
    Probably this order has been made in a different name.
    I need to know a bit more information to find your transaction.
    Could you tell me your full name, zip code, the date, 
    the amount of the transaction and the last 4 digits of your card please?
    This way I can find your transaction and make you a refund.

    Thank you
    *************************
    ***********************************

    Customer Answer

    Date: 01/25/2024

    I am providing the requested info so they will refund the money stolen from our account:

    *******************************

    75712

    1/19/2024

    card 5842

     


    Business Response

    Date: 01/29/2024

    refund

    Customer Answer

    Date: 01/29/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.  I would also like to find out how they got our information to make the charge in the first place.  They must have had the card number and zip code.  Our other account was hacked last month and whom ever had that information may have had information about this account also.  I will accept the refund but I really want to know where they got the information.  If they could provide any information as to:

    Who placed the order?

    What email address was used for the order?

    Was there a telephone number associated with this order?

    I would also like a working phone number for ICON PACKER.  The phone number listed on their website goes to voicemail and I have left several voicemails but have had no response.

    Thank you. 


  • Initial Complaint

    Date:01/10/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had charges on 12-6-2023 of $7 and on 1-6-2024 of $8. I have never visited this site nor purchased anything and would like a full refund and no further charges be taken out again

    Business Response

    Date: 01/22/2024

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    I couldn't find your order by your name **************************
    Probably this order has been made in a different name.
    I need to know a bit more information to find your transaction.
    Could you tell me your full name, zip code, the date, 
    the amount of the transaction and the last 4 digits of your card please?
    This way I can find your transaction and make you a refund.

    Thank you
    *************************
    ***********************************

    Customer Answer

    Date: 01/22/2024

     
    I am rejecting this response because:
    My name and the amounts and dates have been provided. The last four digits of my card are **** to be refunded and to not be charged again

    Business Response

    Date: 01/25/2024

    Refund

    Customer Answer

    Date: 01/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:01/10/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had money taken from my account on 11/15 from Iconpacker.com for $9 and on 12/16 for $8. I have never visited this site or used them for anything. I would like to be refunded asap with NO additional charges! I called the company and left the information with my debit card number and the message said I would get a refund within 5 business days. Still nothing. I tried calling to talk with someone but that wasn't possible. Message said everyone was busy and hung up.

    Business Response

    Date: 01/11/2024

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    I couldn't find your order by your name ****************************
    Probably this order has been made in a different name.
    I need to know a bit more information to find your transaction.
    Could you tell me your full name, zip code, the date, 
    the amount of the transaction and the last 4 digits of your card please?
    This way I can find your transaction and make you a refund.

    Thank you
    *************************
    ***********************************

    Customer Answer

    Date: 01/11/2024

     
    I am rejecting this response because: You requested additional information which I have answered below.

     

    Mr. *************************,
    In response to your request copied below:
    I am *************************, the owner of iconpacker.com
    I couldn't find your order by your name ****************************
    Probably this order has been made in a different name.
    I need to know a bit more information to find your transaction.
    Could you tell me your full name, zip code, the date, 
    the amount of the transaction and the last 4 digits of your card please?
    This way I can find your transaction and make you a refund.

    Name: *****************************
    *******************
    11/15/23    $9.00
    12/16/23    $8.00

    Last 4 digits of the card 9956


    Thank You,
    ***************************


    Business Response

    Date: 01/13/2024

    Refund

    Customer Answer

    Date: 01/16/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:01/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A charge of 10 dollars on Jan 4 was put on my account. I have NEVER used this site or know this company. Need a refund of my money asap. An explanation of what is going would be great as well.

    Business Response

    Date: 01/09/2024

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    I couldn't find your order by your name ******************
    Probably this order has been made in a different name.
    I need to know a bit more information to find your transaction.
    Could you tell me your full name, zip code, the date, 
    the amount of the transaction and the last 4 digits of your card please?
    This way I can find your transaction and make you a refund.

    Thank you
    *************************
    ***********************************

    Customer Answer

    Date: 01/12/2024

     
    I am rejecting this response because:

    ***********************

    **********

    2151

    Business Response

    Date: 01/13/2024

    Dear customer,

    I need to clarify.

    Is it your card 4445 25** **** **** ? 

    Thank you
    *************************
    ***********************************

    Customer Answer

    Date: 01/16/2024

     
    I am rejecting this response because:

    That is correct 

    Business Response

    Date: 01/22/2024

    Hello dear customer,

    I have made a refund.

    Thank you
    *************************
    ***********************************

  • Initial Complaint

    Date:12/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A debit of nine dollars was taken from my ******* money card that I didn't make or authorize.

    Business Response

    Date: 12/29/2023

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    I couldn't find your order by your name ************************
    Probably this order has been made in a different name.
    I need to know a bit more information to find your transaction.
    Could you tell me your full name, zip code, the date, 
    the amount of the transaction and the last 4 digits of your card please?
    This way I can find your transaction and make you a refund.

    Thank you
    *************************
    ***********************************

  • Initial Complaint

    Date:11/16/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had money taken from my account last night 11/15 from Iconpacker.com for $6. I have never visited this site or used them for anything. I would like to be refunded asap with NO additional charges!

    Business Response

    Date: 11/17/2023

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    I couldn't find your order by your name ****************************
    Probably this order has been made in a different name.
    I need to know a bit more information to find your transaction.
    Could you tell me your full name, zip code, the date, 
    the amount of the transaction and the last 4 digits of your card please?
    This way I can find your transaction and make you a refund.

    Thank you
    *************************
    ***********************************

    Customer Answer

    Date: 11/20/2023

     
    I am rejecting this response because:
    I didn't see any options to respond with what the company asked for-

    Full name- already stated, ***************************

    **********

    date- 11/15/23

    last 4 of card- 2767

    Business Response

    Date: 11/21/2023

    Dear customer,

    I have made a full refund.

    Thank you
    *************************
    ***********************************

  • Initial Complaint

    Date:11/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A transaction of $6 was taken out of my account on 9-14-23 and a transaction of $9 on 10-16-23 and they tried to take out $9 today 11-13-23, but the transaction was denied by my bank as the transactions are under investigation. I have never been to this site and I have no idea how they got my information!! I would like my money back and for them to stop trying to take my money!!

    Business Response

    Date: 11/14/2023

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    I couldn't find your order by your name ****************************
    Probably this order has been made in a different name.
    I need to know a bit more information to find your transaction.
    Could you tell me the last 4 digits of your card please?
    This way I can find your transaction and make you a refund.

    Thank you
    *************************
    ***********************************

  • Initial Complaint

    Date:10/23/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 08/22/23 -$6.00; 9/22/23- $5.00; 10/22/23 -$5.00 authorizations was applied to my account from Iconpacker.com and I have never been to that site nor did I purchase anything from there. I want these transactions refunded immediately and no more money taken out of my account in the future.

    Business Response

    Date: 10/23/2023

    Dear customer,


    I am *************************, the owner of iconpacker.com

    I have made a full refund.

    Thank you
    *************************
    ***********************************

Icon Packer is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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