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Business Profile

Web Design

Icon Packer

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 85 total complaints in the last 3 years.
  • 24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have noticed 3 monthly withdrawals from my debit card account and never applied for the service. I have tried to call and talk to someone and no one ever answers. I did not sign up for this, have no idea what it is for and want to stop it. I also want a refund of the fraudulent charges.January 16, 2024- $85.00 February 14, 2024- $90.00 March 15, 2024- $85.00 I do not have an account with this company and never signed up for their services.

    Business Response

    Date: 03/18/2024

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    Could you provide more information about your transaction, please?
    Because I can't find any orders without additional information.
    To find your transaction I need to know

      -The last 4 digits of your card 

    This way I can find your transaction and make you a refund.

    Thank you
    *************************
    ***********************************

  • Initial Complaint

    Date:03/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting charged from iconpacker.com but I dont even know what that is

    Business Response

    Date: 03/18/2024

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    Could you provide more information about your transaction, please?
    Because I can't find any orders without additional information.
    To find your transaction I need to know

      -Your full name.
      -The date and the amount of the transaction(s)
      -The last 4 digits of your card 

    This way I can find your transaction and make you a refund.

    Thank you
    *************************
    ***********************************

  • Initial Complaint

    Date:03/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a charge for $8.00 posted on 03/05 from iconpackers.com. I've never heard of the website before, and I see no one on BBB has. They more than likely got my card information from the dark web, which I know for a fact was there, and then posted a small charge to be inconspicuous. Their website is sketchy and they are clearly scammers. I have disputed the charge with my bank.

    Business Response

    Date: 03/11/2024

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    Could you provide more information about your transaction, please?
    Because I can't find any orders without additional information.
    To find your transaction I need to know

      -The last 4 digits of your card 

    This way I can find your transaction and make you a refund.

    Thank you
    *************************
    ***********************************

    Customer Answer

    Date: 03/11/2024

     
    I am rejecting this response because:

    They respond with every single complaint that they can't find an order - of course not, because they're a fraudulent business and no one has placed an order. 

    I do still want my money back. The last 4 digits are 8349.


    Business Response

    Date: 03/14/2024

    Refunded

    Customer Answer

    Date: 03/14/2024

     
    I am rejecting this response because:

    I found another charge I hadn't seen before on 02/01 for $7.00.


    Business Response

    Date: 03/18/2024

    Refund

    Customer Answer

    Date: 03/18/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:02/16/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have noticed withdrawals from my debit card account and never applied for the service... I have tried to call and talk to anyone and no one ever answers. It is automated and kicks me off after 2 questions... I did not sign up for this and if I did I want to stop it...

    Business Response

    Date: 02/20/2024

    Dear customer,

    I made refund.

    Thank you
    *************************
    ***********************************

  • Initial Complaint

    Date:02/13/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 11th and January 9th of ****, I was charged $6.00 by this company. I have never used this website, nor ordered one of their products. They have fraudulently charged me $12 in total.

    Business Response

    Date: 02/14/2024

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    I couldn't find your order by your name *******.
    Probably this order has been made in a different name.
    I need to know a bit more information to find your transaction.
    Could you tell me the last 4 digits of your card please?
    This way I can find your transaction and make you a refund.

    Thank you
    *************************
    ***********************************

    Customer Answer

    Date: 02/15/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:02/12/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a charge in my debit card for $6.00 from icon packer.com. I have never visited this site or authorized a charge with this company. I want the amount refunded to my account. I have also had to freeze my debit card in response to this fraudulent charge. The address is showing the charge or company was made from *********, **

    Business Response

    Date: 02/12/2024

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    I couldn't find your order by your name ********************
    Probably this order has been made in a different name.
    I need to know a bit more information to find your transaction.
    Could you tell me your full name, zip code, the date, 
    the amount of the transaction and the last 4 digits of your card please?
    This way I can find your transaction and make you a refund.

    Thank you
    *************************
    ***********************************

  • Initial Complaint

    Date:02/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8 February **** I received a notice from my credit union showing a charge of $7.00 to my account. The charge was from a business called ICONPACKER.COM. The charge was made on my wife's debit card from our credit union. Neither I or my wife have had any interaction with ICONPACKER.COM. We have never visited their site and have never ordered anything from that company. I immediately contacted the credit union and explained the situation to them. They did some research and have now shut down my wife's debit card and have issued a refund in the amount. I have noticed that there is a significant number of complaints about this company. I am glad I caught this fraudulent charge as quickly as i did.

    Customer Answer

    Date: 02/09/2024

    Our ************ is going to issue a refund. So there is nothing other than wanting to know where the charge to our account originated from and what that company's policy is on assuring that the order is legitiment. I would hope that the company would not be initiating these purchases. I noticed that there is quite a large number of complaints against this company.

    Business Response

    Date: 02/14/2024

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    I couldn't find your order by your name ****************************
    Probably this order has been made in a different name.
    I need to know a bit more information to find your transaction.
    Could you tell me your full name, zip code, the date, 
    the amount of the transaction and the last 4 digits of your card please?
    This way I can find your transaction and make you a refund.

    Thank you
    *************************
    ***********************************

    Customer Answer

    Date: 02/15/2024

     
    I am rejecting this response because:  The owner says that he could not find an order in my name which means a different name was used to place the order, however, he asked for my name and other personal information, including the last four numbers of the card that was used.  I do not feel comfortable giving that kind of information to a business and someone I do not know.  If an order could not be found in my name, what purpose does it serve to provide my name and the other personal information?  The amount of the fraudulent purchase has been refunded by the company and the card used to make the fraudulent purchase has been terminated.  I consider this matter to be closed,  Thank you for your efforts and assistance with this matter.

  • Initial Complaint

    Date:01/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was charges $5 on dec 30 2023 and $9 on Jan 29 ****. I have never been to their site or knew they existed prior to being charged on the 29th

    Business Response

    Date: 01/31/2024

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    I couldn't find your order by your name ****************************
    Probably this order has been made in a different name.
    I need to know a bit more information to find your transaction.
    Could you tell me the last 4 digits of your card please?
    This way I can find your transaction and make you a refund.

    Thank you
    *************************
    ***********************************

  • Initial Complaint

    Date:01/26/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a charge today Jan 25, **** from this business that I have never interacted with. This charge of $5.00 resulted.in a $35.00 overdrafts fee. I have never visited. Or ordered from this business.

    Business Response

    Date: 01/29/2024

    refund

  • Initial Complaint

    Date:01/24/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/19/2024 $5.00 was fraudlently drafted from our checking account. We have never visited or used this company.

    Customer Answer

    Date: 01/24/2024

    Here is a screenshot of where they stole money from our checking account.

     

    Business Response

    Date: 01/25/2024

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    I couldn't find your order by your name ********************************
    Probably this order has been made in a different name.
    I need to know a bit more information to find your transaction.
    Could you tell me your full name, zip code, the date, 
    the amount of the transaction and the last 4 digits of your card please?
    This way I can find your transaction and make you a refund.

    Thank you
    *************************
    ***********************************

    Customer Answer

    Date: 01/25/2024

    I am providing the requested info so they will refund the money stolen from our account:

    *******************************

    75712

    1/19/2024

    card 5842

     


    Business Response

    Date: 01/29/2024

    refund

    Customer Answer

    Date: 01/29/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.  I would also like to find out how they got our information to make the charge in the first place.  They must have had the card number and zip code.  Our other account was hacked last month and whom ever had that information may have had information about this account also.  I will accept the refund but I really want to know where they got the information.  If they could provide any information as to:

    Who placed the order?

    What email address was used for the order?

    Was there a telephone number associated with this order?

    I would also like a working phone number for ICON PACKER.  The phone number listed on their website goes to voicemail and I have left several voicemails but have had no response.

    Thank you. 


Icon Packer is NOT a BBB Accredited Business.

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