Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im getting charges on my account from this website and Ive never used them

  Business Response

  Date: 11/13/2025

  Dear Customer,
  
  Thank you for reaching out to us regarding your recent purchase. We understand that you may have made an erroneous or unauthorized transaction, and we are here to assist you.
  
  To proceed with the cancellation of your subscription or digital product, we kindly ask you to provide the following information in text format:
  
  1. Your full name.
  2. The transaction date and amount.
  3. The last four digits of the card number used for the transaction.
  
  This information is necessary for us to verify your account and ensure the security of your request. Without these details, we will be unable to assist you further.
  
  Once we receive the necessary information, we will promptly review your request and take the appropriate action.
  
  Thank you for your understanding, and we look forward to resolving this matter for you.
  
  Best regards,
  Support Team
  ************************************************************

• Initial Complaint

  Date:11/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged 3 times 2 as $6 once a $7 I never signed up or purchased anything. I have called 5 times and emailed *********** system is fraud cant get to anyone.I will be contacting bank for fraud if not immediately refunded plus take off whatever list

  Business Response

  Date: 11/06/2025

  Dear Customer,
  
  Thank you for reaching out to us regarding your recent purchase. We understand that you may have made an erroneous or unauthorized transaction, and we are here to assist you.
  
  To proceed with the cancellation of your subscription or digital product, we kindly ask you to provide the following information in text format:
  
  1. Your full name.
  2. The transaction date and amount.
  3. The last four digits of the card number used for the transaction.
  
  This information is necessary for us to verify your account and ensure the security of your request. Without these details, we will be unable to assist you further.
  
  Once we receive the necessary information, we will promptly review your request and take the appropriate action.
  
  Thank you for your understanding, and we look forward to resolving this matter for you.
  
  Best regards,
  Support Team
  ************************************************************

  Customer Answer

  Date: 11/06/2025

   
  I am rejecting this response because: I have emailed this information 3 times, called 5 times and then I was yet charged again.

  My last email to you said I am reporting you for fraud to my bank. 

  it has been a month of attempts with 2 additional charges and no contact.

  
  

  Business Response

  Date: 11/10/2025

  Dear Customer,
  
  Thank you for your previous message. Unfortunately, we were unable to locate the information you provided regarding your recent purchase. To assist you effectively, we kindly ask you to resend the following details in text format:
  
  1. Your full name.
  2. The transaction date and amount.
  3. The last four digits of the card number used for the transaction.
  
  Please ensure that the transaction was made from the card associated with the last four digits you provide, as our system can only find information based on this card number.
  
  Thank you for your cooperation, and we look forward to resolving this matter for you.
  
  Best regards,
  Support Team
  ************************************************************

  Customer Answer

  Date: 11/10/2025

   
  I am rejecting this response because:
  It took me an additional time to finally get my refunds but no actual communication back from you. 

• Initial Complaint

  Date:10/30/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charged me twice for a service I never requested or received. I was charged on 10/06 and 10/22. I was charged $6 and $7.

  Business Response

  Date: 11/03/2025

  Dear Customer,
  
  Thank you for reaching out to us regarding your recent purchase. We understand that you may have made an erroneous or unauthorized transaction, and we are here to assist you.
  
  To proceed with the cancellation of your subscription or digital product, we kindly ask you to provide the following information in text format:
  
  1. Your full name.
  2. The transaction date and amount.
  3. The last four digits of the card number used for the transaction.
  
  This information is necessary for us to verify your account and ensure the security of your request. Without these details, we will be unable to assist you further.
  
  Once we receive the necessary information, we will promptly review your request and take the appropriate action.
  
  Thank you for your understanding, and we look forward to resolving this matter for you.
  
  Best regards,
  Support Team
  ************************************************************

  Customer Answer

  Date: 11/03/2025

   
  I am rejecting this response because:

  My full name is **** *******.  Last four digits are 7487  I do not have an account with you because I did not approve these transactions.

  Transactions:

  10/22/25: $6.00

  10/06/25:  $7.00

  
  

  Business Response

  Date: 11/06/2025

  Hello ****,
  The funds have been returned to your account. Please allow some time for your bank to process the refund and send you the official notification.
  Thank you for your patience.

  Customer Answer

  Date: 11/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:10/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was charge $8.00 by this company. I have never heard of them until today. I have no idea what they do, let a lone purchase anything from them. This is a outrage that they can continue to do this. I believe that I am the 93rd person to complain this sight. It makes me wonder how many others haven't see these charges or just don't want to go through the hassle to complain about them. THIS IS THEFT!!! It is no different that if I broke in to your home and stole your money

  Business Response

  Date: 10/30/2025

  Dear Customer,
  
  Thank you for reaching out to us regarding your recent purchase. We understand that you may have made an erroneous or unauthorized transaction, and we are here to assist you.
  
  To proceed with the cancellation of your subscription or digital product, we kindly ask you to provide the following information in text format:
  
  1. Your full name.
  2. The transaction date and amount.
  3. The last four digits of the card number used for the transaction.
  
  This information is necessary for us to verify your account and ensure the security of your request. Without these details, we will be unable to assist you further.
  
  Once we receive the necessary information, we will promptly review your request and take the appropriate action.
  
  Thank you for your understanding, and we look forward to resolving this matter for you.
  
  Best regards,
  Support Team
  ************************************************************

• Initial Complaint

  Date:10/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/17/2025. charged $6.reference#: 241164192LXGWA12K Never did any business with you. Give me my money back.

  Business Response

  Date: 10/23/2025

  Dear Customer,
  
  Thank you for reaching out to us regarding your recent purchase. We understand that you may have made an erroneous or unauthorized transaction, and we are here to assist you.
  
  To proceed with the cancellation of your subscription or digital product, we kindly ask you to provide the following information in text format:
  
  1. Your full name.
  2. The transaction date and amount.
  3. The last four digits of the card number used for the transaction.
  
  This information is necessary for us to verify your account and ensure the security of your request. Without these details, we will be unable to assist you further.
  
  Once we receive the necessary information, we will promptly review your request and take the appropriate action.
  
  Thank you for your understanding, and we look forward to resolving this matter for you.
  
  Best regards,
  Support Team
  ************************************************************

  Customer Answer

  Date: 10/23/2025

   
  I am rejecting this response because:
  1. ***** ***
  2. 10/17/25
  3. 6517
  

  Business Response

  Date: 10/27/2025

  Dear ***** ***,
  Your funds have already been returned. Please allow time for your bank to process the transaction and issue the notification confirming the refund. Processing times may vary depending on your financial institution.
  Thank you for your patience.
  Support Team

• Initial Complaint

  Date:10/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a $9.00 charge on my card. I have not contacted this company or used any of its services.

  Business Response

  Date: 10/17/2025

  Dear Customer,
  
  Thank you for reaching out to us regarding your recent purchase. We understand that you may have made an erroneous or unauthorized transaction, and we are here to assist you.
  
  To proceed with the cancellation of your subscription or digital product, we kindly ask you to provide the following information in text format:
  
  1. Your full name.
  2. The transaction date and amount.
  3. The last four digits of the card number used for the transaction.
  
  This information is necessary for us to verify your account and ensure the security of your request. Without these details, we will be unable to assist you further.
  
  Once we receive the necessary information, we will promptly review your request and take the appropriate action.
  
  Thank you for your understanding, and we look forward to resolving this matter for you.
  
  Best regards,
  Support Team
  ************************************************************

• Initial Complaint

  Date:10/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business continues to draft my account for a subscription I did not authorize. I have contacted the business multiple times to dispute the charges and they have not responded. This is a total scam and I want it reported to the BBB in an effort to hold the business accountable for fraudulent transactions. **** *****

  Business Response

  Date: 10/17/2025

  Dear Customer,
  
  Thank you for reaching out to us regarding your recent purchase. We understand that you may have made an erroneous or unauthorized transaction, and we are here to assist you.
  
  To proceed with the cancellation of your subscription or digital product, we kindly ask you to provide the following information in text format:
  
  1. Your full name.
  2. The transaction date and amount.
  3. The last four digits of the card number used for the transaction.
  
  This information is necessary for us to verify your account and ensure the security of your request. Without these details, we will be unable to assist you further.
  
  Once we receive the necessary information, we will promptly review your request and take the appropriate action.
  
  Thank you for your understanding, and we look forward to resolving this matter for you.
  
  Best regards,
  Support Team
  ************************************************************

• Initial Complaint

  Date:10/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had numerous charges from this business on my account over the last few months. Never signed up for anything with them

  Business Response

  Date: 10/10/2025

  Dear Customer,
  
  Thank you for reaching out to us regarding your recent purchase. We understand that you may have made an erroneous or unauthorized transaction, and we are here to assist you.
  
  To proceed with the cancellation of your subscription or digital product, we kindly ask you to provide the following information in text format:
  
  1. Your full name.
  2. The transaction date and amount.
  3. The last four digits of the card number used for the transaction.
  
  This information is necessary for us to verify your account and ensure the security of your request. Without these details, we will be unable to assist you further.
  
  Once we receive the necessary information, we will promptly review your request and take the appropriate action.
  
  Thank you for your understanding, and we look forward to resolving this matter for you.
  
  Best regards,
  Support Team
  ************************************************************

  Customer Answer

  Date: 10/10/2025

   
  I am rejecting this response because:
  

   

  Better Business Bureau:
  
  This is the information that the company requested.

  My full name ******* ******.          
  Last 4 of debit-8003.                       Transactions: 7/21=$6  8/8=$6  8/26=$6  9/13=$6  10/3=$7

  Thank you. 

  
  

  Business Response

  Date: 10/13/2025

  Dear Customer,
  
  Thank you for your previous message. Unfortunately, we were unable to locate the information you provided regarding your recent purchase. To assist you effectively, we kindly ask you to resend the following details in text format:
  
  1. Your full name.
  2. The transaction date and amount.
  3. The last four digits of the card number used for the transaction.
  
  Please ensure that the transaction was made from the card associated with the last four digits you provide, as our system can only find information based on this card number.
  
  Thank you for your cooperation, and we look forward to resolving this matter for you.
  
  Best regards,
  Support Team
  ************************************************************

• Initial Complaint

  Date:09/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************** charged me $8.00, but I did not do business with them. Scroll this page and you will see many complaints for the same thing. This is a scheme where they make small fraudulent charges hoping that they will go unnoticed. Reported to ***.

  Business Response

  Date: 09/15/2025

  Dear Customer,
  
  Thank you for reaching out to us regarding your recent purchase. We understand that you may have made an erroneous or unauthorized transaction, and we are here to assist you.
  
  To proceed with the cancellation of your subscription or digital product, we kindly ask you to provide the following information in text format:
  
  1. Your full name.
  2. The transaction date and amount.
  3. The last four digits of the card number used for the transaction.
  
  This information is necessary for us to verify your account and ensure the security of your request. Without these details, we will be unable to assist you further.
  
  Once we receive the necessary information, we will promptly review your request and take the appropriate action.
  
  Thank you for your understanding, and we look forward to resolving this matter for you.
  
  Best regards,
  Support Team
  ************************************************************
  

  Customer Answer

  Date: 09/15/2025

   
  I am rejecting this response because:
  There is no way that I will be keeping a card that I know you already used fraudulently. I've already cancelled it and issued a chargeback through my bank. Get a real job please. 

  Business Response

  Date: 09/18/2025

  Dear Customer,
  
  Thank you for reaching out to us regarding your recent purchase. We understand that you may have made an erroneous or unauthorized transaction, and we are here to assist you.
  
  To proceed with the cancellation of your subscription or digital product, we kindly ask you to provide the following information in text format:
  
  1. Your full name.
  2. The transaction date and amount.
  3. The last four digits of the card number used for the transaction.
  
  This information is necessary for us to verify your account and ensure the security of your request. Without these details, we will be unable to assist you further.
  
  Once we receive the necessary information, we will promptly review your request and take the appropriate action.
  
  Thank you for your understanding, and we look forward to resolving this matter for you.
  
  Best regards,
  Support Team
  ************************************************************

• Initial Complaint

  Date:09/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had this charge on my card and have never heard or done anything with this company.I want a refund!Transaction Date: September 4, 2025 Amount $6.00 I did not do this so get this credited

  Business Response

  Date: 09/08/2025

  Dear Customer,
  
  Thank you for reaching out to us regarding your recent purchase. We understand that you may have made an erroneous or unauthorized transaction, and we are here to assist you.
  
  To proceed with the cancellation of your subscription or digital product, we kindly ask you to provide the following information in text format:
  
  1. Your full name.
  2. The transaction date and amount.
  3. The last four digits of the card number used for the transaction.
  
  This information is necessary for us to verify your account and ensure the security of your request. Without these details, we will be unable to assist you further.
  
  Once we receive the necessary information, we will promptly review your request and take the appropriate action.
  
  Thank you for your understanding, and we look forward to resolving this matter for you.
  
  Best regards,
  Support Team
  ************************************************************
  

  Customer Answer

  Date: 09/08/2025

   
  I am rejecting this response because:

  I already sent them that information.

   

  
  **** ***
  Transaction Date: September 4, 2025
  Amount $6.00
  3699
  
  I did not do this so get this credited
  
  From: Support <************************************************************>
  Sent: Thursday, September 4, 2025 1:06 PM
  To: **** *** <******************************>
  Subject: Auto: Support (was: Charge on my credit card)
  
  Dear Customer,
  
  Thank you for reaching out to us regarding your recent purchase. We understand that you may have made an erroneous or unauthorized transaction, and we are here to assist you.
  
  To proceed with the cancellation of your subscription or digital product, we kindly ask you to provide the following information in text format:
  
  1. Your full name.
  2. The transaction date and amount.
  3. The last four digits of the card number used for the transaction.
  
  This information is necessary for us to verify your account and ensure the security of your request. Without these details, we will be unable to assist you further.
  
  Once we receive the necessary information, we will promptly review your request and take the appropriate action.
  
  Thank you for your understanding, and we look forward to resolving this matter for you.
  
  Best regards,
  Support Team
  

  Business Response

  Date: 09/11/2025

  Your funds have already been returned. Please allow some time for processing, as notification will come directly from your bank once the refund has posted to your account.