Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has taken 6.00$ out of my account on two separate occasions and I do not know why. I have never purchased anything from them and I dont know what they sell. The website is vague and there is no phone number or email to get in contact with anyone.

  Business Response

  Date: 07/24/2023

  Hello dear customer,
  
  I am *************************, the owner of iconpacker.com
  I have made you a refund.

  Thank you
  *************************
  ***********************************

  Customer Answer

  Date: 07/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:07/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bank account was charged a $10 fee, whenever i have never even heard of this site. i dont know if someone hacked my account or what but i would like a refund and my imformation to never be used again. especially for a site that i never used. this seems to happen quite often to people, which i find odd. i did not authorize a 10 dollar purchase from this site.

  Business Response

  Date: 07/24/2023

  Hello dear customer,
  
  I am *************************, the owner of iconpacker.com
  I couldn't find your order by your name ****************************
  Probably this order has been made in a different name.
  
  Yes, I completely understand your problem.
  Perhaps your card was stolen and someone has made this order.
  It happens sometimes.
  
  Anyway, if you want me to help you.
  I need to know a bit more information so that I will be able to find your transaction.
  
  Could you tell me the last 4 digits of your card please?
  This way I can find your transaction and make you refund.
  
  Thank you
  *************************
  ***********************************

  Customer Answer

  Date: 07/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

  Customer Answer

  Date: 09/25/2023

   
  I am rejecting this response because:
  
  For the past 3 months my card ending in **** has been charged $9 for a service or product I did not receive. I would like a refund and these charges to STOP.

  Business Response

  Date: 09/25/2023

  Hello dear customer,
  
  I have made a full refund.

  Thank you
  *************************
  ***********************************

  Customer Answer

  Date: 09/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:07/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting money pulled out by this company. Small amounts and I have NEVER heard of them. I did not purchase anything from them. I want my money back - you are stealing. Dates of debits fro my account as **********/01/23 $10.00 06/20/23 $5.00 07/17/23 $6.00 If I do not get my money back or have these debits stop I will be contacting the authorities.

  Business Response

  Date: 07/19/2023

  Hello dear customer,
  
  I am *************************, the owner of iconpacker.com
  I couldn't find your order by your name ********************************
  I need to know a bit more information so that I will be able to find your transaction.
  
  Could you tell me your the last 4 digits of your card please?
  This way I can find your transaction and make you refund.
  
  Thank you
  *************************
  ***********************************

  Customer Answer

  Date: 07/19/2023

   
  I am rejecting this response because: I am still looking for my refund. Last 4 digits of card are 3723. 
  

  thank you. 

  
  

  Business Response

  Date: 07/20/2023

  I carefully looked at the screenshot that the client attached. I don't understand transaction dates.
  
  I see dates in October, November and December 2023, how is that possible?

  Customer Answer

  Date: 07/20/2023

   
  I am rejecting this response because:

   the Dates or service are 05/01/23, 06/20/23 and 07/17/23. 
  

   

  it is not possible for them to be future charges. This is ridiculous. Give me my money back. 

  
  

  Business Response

  Date: 07/21/2023

  Hello dear customer,
  
  I have made a refund.
  
  Thank you
  *************************
  ***********************************

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged on my credit card, without authorization, the amounts of $7.00 on 4/27 and $10.00 USD on 5/28. I called the phone number listed on Icon Packer website but number did not work. I also sent an email with the information but have not heard back. I have never ordered anything from this company, don't know what they are even selling?? How they got my credit card number is very alarming. Please contact me regarding this matter.Thank you very much.

  Business Response

  Date: 06/22/2023

  Hello dear customer,
  
  I am *************************, the owner of iconpacker.com
  I couldn't find your order by your name ****************************
  Probably this order has been made in a different name.
  
  Yes, I completely understand your problem.
  Perhaps your card was stolen and someone has made this order.
  It happens sometimes.
  
  Anyway, if you want me to help you.
  I need to know a bit more information so that I will be able to find your transaction.
  
  Could you tell me the last 4 digits of your card please?
  This way I can find your transaction and make you refund.
  
  Thank you
  *************************
  ***********************************

  Customer Answer

  Date: 06/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:05/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Iconpacker.com for fraudulent charges made on my credit card for five consecutive months. The company has charged me small amounts each month that went unnoticed, resulting in significant losses on my end. Although I notified my bank, I was only able to recover the last fraudulent charge.Despite my attempts to contact Iconpacker.com's customer service through several phone calls, the automated system dropped my call each time. Additionally, I have sent them several emails but received no response. I have never engaged in any business transactions with this company and I find their actions suspicious.As a result, I am calling for punitive action by the Better Business Bureau to prevent other consumers from being victims of their fraudulent activities. I urge the BBB to investigate this matter and take necessary actions to ensure that this company, Iconpacker.com, is held accountable for its actions.

  Business Response

  Date: 05/01/2023

  Dear customer,
  
  I am *************************, the owner iconpacker.com

  The client is misleading the arbitration. Refunds were made to him for 02/09/2023 and 01/10/2023
  
  We cannot return the remaining 3 transactions because more than 90 days have passed for them. The refund rules are written in our policy on the website. 
  
  We do not steal personal data and do not make any unauthorized transactions. 
  We believe that the client made these transactions himself or his card was stolen and someone made the transaction. 
  We advise you to challenge these transactions with the bank.
  
  We have fulfilled our obligations to return.

  Thank you
  *************************
  ***********************************

  Customer Answer

  Date: 05/01/2023

   
  I am rejecting this response because:
  

  1- I have heard back from my bank via a formal letter that Iconpacker only refunded the charge on 2/10/23.

  2- The amount charged on 1/11/23 must have been out of 90-day window when I started the dispute claim. Therefore, I am not sure how the owner claims it was refunded to me when I have documents from my bank showing only one charge was refunded. Perhaps the January charge is currently under revision. 

  3- Iconpacker charged me a total of 5 times on 2/10, 1/11, 12/12, 11/13, 10/13 when I did not use their services nor products. In fact, I had never not heard of this company until I discovered the fraudulent charges. Giving the owner benefit of the doubt, although I have no formal evidence from the bank, they returned only 2 of the fraudulent charges. They are hiding behind their 90-day terms for the rest.

  4- There is clear history of this company with fraudulent charges as it is evident from other complaints on BBB's page. IF my credit card info was stolen by people other than the owner of Iconpacker.com, why would fraudsters go buy products/services from this company every month, transferring money from me to *************************? This is not just me, but other people who were being scammed were also paying monthly charges to ******************

  I urge BBB to formally investigate this business and the reports of fraudulent charges. I demand all of the fraudulent charges to be refunded in entirety.

  
  

  Business Response

  Date: 05/08/2023

  Hello dear customer,
  

  Today I have made a full refund of all your funds. You will receive a refund within 3-5 days.

  Thank you
  *************************
  ***********************************

• Initial Complaint

  Date:04/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent charge on 04/04/2023 in the amount of $7.00 from my debit card, which was misplaced or stolen today at lunch. This business has no storefront nor any explanation of supplied services. I suppose their business model is fraudulent charges.

  Business Response

  Date: 04/05/2023

  Hello dear customer,
  
  I am *************************, the owner iconpacker.com
  Yes, I completely understand your problem.
  Perhaps your card was stolen and someone has made this order.
  It happens sometimes.
  
  Anyway, if you want me to help you.
  I need to know a bit more information so that I will be able to find your transaction.
  
  Could you tell me your full name, zip code, date, amount of the transaction and the last 4 digits of your card please?
  This way I can find your transaction and make you refund.
  
  Thank you
  *************************
  ***********************************

• Initial Complaint

  Date:02/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My debit card was charged $6 at 5PM Eastern today. I in no way shape or form authorized this. This is the SECOND time this has happened. I want to know EXACTLY where they got my card information and EXACTLY who they think authorized this charge. I DID NOT do ANYTHING to order ANYTHING from my desk during a conference call today.

  Business Response

  Date: 02/24/2023

  Hello.

  I am *************************, the owner iconpacker.com

  Could you provide me some more information?

  Because I don't understand who is it.

  Perhaps your card was stolen and someone has made this order.
  It happens sometimes.

  Could you tell me the last 4 digits of your card,  zip code and your full name.
  This way I can find your transaction and make you refund.

  Customer Answer

  Date: 02/27/2023

   
  I am rejecting this response because: I am not fully satisfied. In looking through my phone, I found another purchase on 12/16, again, while I was at work!!!! I expect a refund for that too. Card last 4 is ****. Billing zip is *****. My last name is ********. In addition to the full refunds, I want to know EXACTLY what website you got my information from. Since I in no way, shape, or form authorized this, I need to know what website is s******* me over.
  
  

  Business Response

  Date: 02/28/2023

  Dear *****************************
  
  I have already returned your money to you a long time ago. Check your card.
  
  Your accusations against our side have no justification. Someone used your card and made an order on our website.