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Business Profile

Web Design

Icon Packer

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 84 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/01/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

    Business Response

    Date: 09/07/2023

    Hello dear customer,

    I have made a full refund.

    Thank you
    *************************
    ***********************************

  • Initial Complaint

    Date:08/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Iconpacker.com has charged my bank account twice!!! I never even knew this site existed so therefore I have never purchased anything from this site. What youre doing is called theft. I want my money put back on my card asap.

    Business Response

    Date: 08/16/2023

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    I couldn't find your order by your name ****************************
    Probably this order has been made in a different name.
    I need to know a bit more information to find your transaction.
    Could you tell me your full name, zip code, the date, the amount of the transaction and the last 4 digits of your card please?
    This way I can find your transaction and make you refund.

    Thank you
    *************************
    ***********************************

  • Initial Complaint

    Date:08/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I noticed a charge on my **** CC ending in ****, from which this "vendor" has charged me $9.00 for something I am unclear of what it could be. When I look up this merchant online it seems like a legitimate business however when attempting to call, the automated recording sounds exactly the same as several other charges that I also have been hit with since April 2023. This particular number you call will ask if you have an order number (opt 1) and if not select opt 2 to enter your zip and last 4 digits of the cc in question. Upon completing this exercise to request a refund, the message indicates it will process in 3-7 business days....however have found several messages online indicating this is a scam. I would like a refund and a cease/desist of any future charges to my credit card.

    Business Response

    Date: 08/09/2023

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    Could you tell me the date and the amount of the transaction please?

    Thank you
    *************************
    ***********************************

  • Initial Complaint

    Date:08/04/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $10 on 8/2 and never authorized this charge.

    Business Response

    Date: 08/07/2023

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    I couldn't find your order by your name **********************
    Probably this order has been made in a different name.
    I need to know a bit more information to find your transaction.
    Could you tell me the last 4 digits of your card please?
    This way I can find your transaction and make you refund.

    Thank you
    *************************
    ***********************************

  • Initial Complaint

    Date:08/01/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    I am rejecting this response because: The $7.00 transaction was posted on July 28, 2023. The last 4 digits of my card were 0368. 

    Business Response

    Date: 08/02/2023

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    I couldn't find your order by your name **************************
    Probably this order has been made in a different name.
    I need to know a bit more information to find your transaction.
    Could you tell me your the date, the amount of the transaction and the last 4 digits of your card please?
    This way I can find your transaction and make you refund.

    Thank you
    *************************
    ***********************************

    Business Response

    Date: 08/03/2023

    Hello dear customer,

    I've made a refund.

    Thank you
    *************************
    ***********************************

    Customer Answer

    Date: 08/08/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:08/01/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against Iconpacker.com for fraudulent charges made on my credit card for the last 4 months. I have had 4 unauthorized charges post to my account. 7/24/23 for $8.00, 6/24/23 for $6.00, 5/8/23 for $5.00 and 4/8/23 for $7.00. My family and I have never heard of this company (website) before. When calling the phone number for support, no one answers. Emails have gone unanswered. I am demanding a refund of these unauthorized FRADULENT charges. I am calling on the Better Business Bureau to investigate this matter and help prevent others from being scammed as well.

    Business Response

    Date: 08/02/2023

    Hello dear customer,

    I have already made a refund.

    Thank you
    *************************
    ***********************************

  • Initial Complaint

    Date:07/24/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

    Business Response

    Date: 07/24/2023

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    I have made you a refund.

    Thank you
    *************************
    ***********************************

  • Initial Complaint

    Date:07/24/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

    Business Response

    Date: 07/24/2023

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    I couldn't find your order by your name ****************************
    Probably this order has been made in a different name.

    Yes, I completely understand your problem.
    Perhaps your card was stolen and someone has made this order.
    It happens sometimes.

    Anyway, if you want me to help you.
    I need to know a bit more information so that I will be able to find your transaction.

    Could you tell me the last 4 digits of your card please?
    This way I can find your transaction and make you refund.

    Thank you
    *************************
    ***********************************

    Customer Answer

    Date: 09/25/2023

     
    I am rejecting this response because:

    For the past 3 months my card ending in **** has been charged $9 for a service or product I did not receive. I would like a refund and these charges to STOP.

    Business Response

    Date: 09/25/2023

    Hello dear customer,

    I have made a full refund.

    Thank you
    *************************
    ***********************************

    Customer Answer

    Date: 09/27/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:07/18/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    I am rejecting this response because:

     the Dates or service are 05/01/23, 06/20/23 and 07/17/23. 

     

    it is not possible for them to be future charges. This is ridiculous. Give me my money back. 


    Business Response

    Date: 07/19/2023

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    I couldn't find your order by your name ********************************
    I need to know a bit more information so that I will be able to find your transaction.

    Could you tell me your the last 4 digits of your card please?
    This way I can find your transaction and make you refund.

    Thank you
    *************************
    ***********************************

    Business Response

    Date: 07/20/2023

    I carefully looked at the screenshot that the client attached. I don't understand transaction dates.

    I see dates in October, November and December 2023, how is that possible?

    Customer Answer

    Date: 07/19/2023

     
    I am rejecting this response because: I am still looking for my refund. Last 4 digits of card are 3723. 

    thank you. 


    Business Response

    Date: 07/21/2023

    Hello dear customer,

    I have made a refund.

    Thank you
    *************************
    ***********************************

Icon Packer is NOT a BBB Accredited Business.

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