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Business Profile

Web Design

Icon Packer

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 88 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charges were made against our card without permission. Charges as follows:7/27/2023: $9.00; 8/27/2023: $7.00; 09/25/2023: $8.00; 09/27/2023: $9.00; 09/27/2023: $7.00 Last digits of card: **** We request that no new charges be made.

    Customer Answer

    Date: 10/16/2023

    9/27/2023: $7.00

    9/27/2023: $9.00

    9/27/2023: $8.00

    9/25/2023: $8.00

    8/27/2023: $7.00

    7/27/2023: $9.00

    This is a listing of the charges. If you wish screen shots or print outs from online accounts, please advise. 

    Business Response

    Date: 10/17/2023

    Hello dear customer,

    I am *************************, the owner of iconpacker.com

    I found the transaction by the number that you gave.

    Could you confirm if this is your card 4431 96** **** 9556?

    Thank you
    *************************
    ***********************************

    Customer Answer

    Date: 10/18/2023

     
    I am rejecting this response because:

     

    I confirm the card number. However, there are six transactions we reject that we did not initiate, under that card number. All charges should be refunded and no further charges occur. 

    7/27/2023: $9.00

    8/27/2023: $7.00

    9/25/2023: $8.00

    9/27/2023: $8.00

    9/27/2023: $9.00

    9/27/2023: $7.00

    Refund and cessation of further charges will be accepted. 

    Thank you. 


    Business Response

    Date: 10/19/2023

    Hello dear customer,

    Your data is incorrect!
    I found only 3 transactions in my store

    07/26/ - $9.00
    08/25/ - $7.00
    09/24/ - $8.00

    All the transactions have been refunded.


    These transactions are not in my store.
    9/27/2023: $8.00
    9/27/2023: $9.00
    9/27/2023: $7.00

    Thank you
    *************************
    ***********************************

    Customer Answer

    Date: 10/19/2023

     
    I am rejecting this response because:

    I have not received confirmation that all of these transactions have been refunded. None of them were made by us. 

    I have not received confirmation that there will be no future transactions. 

    Thank you. 

     


    Business Response

    Date: 10/20/2023

    Hello dear customer,

    The transaction that you wrote

    9/27/2023: $7.00
    9/27/2023: $9.00
    9/27/2023: $8.00

    These are returned transactions!

    They have been credited 9/27/2023.


    Thank you
    *************************
    ***********************************

  • Initial Complaint

    Date:10/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/7/23, an authorization of $8.00 was applied to my account from Iconpacker.com and I have never been to that site nor did I purchase anything from there. I want this refunded immediately!

    Business Response

    Date: 10/10/2023

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    I couldn't find your order by your name ******************************
    Probably this order has been made in a different name.
    I need to know a bit more information to find your transaction.
    Could you tell me your full name, zip code, the date, 
    the amount of the transaction and the last 4 digits of your card please?
    This way I can find your transaction and make you a refund.

    Thank you
    *************************
    ***********************************

    Customer Answer

    Date: 10/12/2023

     
    I am rejecting this response because:
    *****************************

    Card 6970

    Amt $8.00 on 10/7/23

    Business Response

    Date: 10/13/2023

    Hello dear customer,

    I have made a full refund.

    Thank you
    *************************
    ***********************************

  • Initial Complaint

    Date:09/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged 2 times, once for **** and another for **** and never even heard of this site.. I want a refund and no more charges

    Business Response

    Date: 09/22/2023

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    I couldn't find your order by your name **************************
    Probably this order has been made in a different name.
    I need to know a bit more information to find your transaction.
    Could you tell me your the date, the amount of the transaction and the last 4 digits of your card please?
    This way I can find your transaction and make you a refund.

    Thank you
    *************************
    ***********************************

  • Initial Complaint

    Date:09/11/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have several transactions showing on my account. One per month for different amounts starting in April. All for iconpacker.com. I have never visited this site nor made any purchases here. I am unable to locate contact information for the site to dispute the charges. They are for april- $10 May- $10 June- $9 July- $9 August- $6.

    Business Response

    Date: 09/11/2023

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    I couldn't find your order by your name ****************************
    Probably this order has been made in a different name.
    I need to know a bit more information to find your transaction.
    Could you tell me your the last 4 digits of your card please?
    This way I can find your transaction and make you a refund.

    Thank you
    *************************
    ***********************************

    Customer Answer

    Date: 09/11/2023

     
    I am rejecting this response because:
    The last 4 digits of the card are ****. The information could also be under *********************************. I did not place any orders with your company though.

    Business Response

    Date: 09/12/2023

    Hello dear customer,

    The payments have been refunded.

    Thank you
    *************************
    ***********************************

  • Initial Complaint

    Date:09/01/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I see two charges that are on my card and I never placed these

    Business Response

    Date: 09/07/2023

    Hello dear customer,

    I have made a full refund.

    Thank you
    *************************
    ***********************************

    Customer Answer

    Date: 09/09/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:08/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Iconpacker.com has charged my bank account twice!!! I never even knew this site existed so therefore I have never purchased anything from this site. What youre doing is called theft. I want my money put back on my card asap.

    Business Response

    Date: 08/16/2023

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    I couldn't find your order by your name ****************************
    Probably this order has been made in a different name.
    I need to know a bit more information to find your transaction.
    Could you tell me your full name, zip code, the date, the amount of the transaction and the last 4 digits of your card please?
    This way I can find your transaction and make you refund.

    Thank you
    *************************
    ***********************************

  • Initial Complaint

    Date:08/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I noticed a charge on my **** CC ending in ****, from which this "vendor" has charged me $9.00 for something I am unclear of what it could be. When I look up this merchant online it seems like a legitimate business however when attempting to call, the automated recording sounds exactly the same as several other charges that I also have been hit with since April 2023. This particular number you call will ask if you have an order number (opt 1) and if not select opt 2 to enter your zip and last 4 digits of the cc in question. Upon completing this exercise to request a refund, the message indicates it will process in 3-7 business days....however have found several messages online indicating this is a scam. I would like a refund and a cease/desist of any future charges to my credit card.

    Business Response

    Date: 08/09/2023

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    Could you tell me the date and the amount of the transaction please?

    Thank you
    *************************
    ***********************************

  • Initial Complaint

    Date:08/04/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $10 on 8/2 and never authorized this charge.

    Business Response

    Date: 08/07/2023

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    I couldn't find your order by your name **********************
    Probably this order has been made in a different name.
    I need to know a bit more information to find your transaction.
    Could you tell me the last 4 digits of your card please?
    This way I can find your transaction and make you refund.

    Thank you
    *************************
    ***********************************

  • Initial Complaint

    Date:08/01/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    iconpacker.com has taken $7.00 from my account. I have never made a purchase from this business.

    Business Response

    Date: 08/02/2023

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    I couldn't find your order by your name **************************
    Probably this order has been made in a different name.
    I need to know a bit more information to find your transaction.
    Could you tell me your the date, the amount of the transaction and the last 4 digits of your card please?
    This way I can find your transaction and make you refund.

    Thank you
    *************************
    ***********************************

    Customer Answer

    Date: 08/02/2023

     
    I am rejecting this response because: The $7.00 transaction was posted on July 28, 2023. The last 4 digits of my card were 0368. 

    Business Response

    Date: 08/03/2023

    Hello dear customer,

    I've made a refund.

    Thank you
    *************************
    ***********************************

    Customer Answer

    Date: 08/08/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:08/01/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against Iconpacker.com for fraudulent charges made on my credit card for the last 4 months. I have had 4 unauthorized charges post to my account. 7/24/23 for $8.00, 6/24/23 for $6.00, 5/8/23 for $5.00 and 4/8/23 for $7.00. My family and I have never heard of this company (website) before. When calling the phone number for support, no one answers. Emails have gone unanswered. I am demanding a refund of these unauthorized FRADULENT charges. I am calling on the Better Business Bureau to investigate this matter and help prevent others from being scammed as well.

    Business Response

    Date: 08/02/2023

    Hello dear customer,

    I have already made a refund.

    Thank you
    *************************
    ***********************************

Icon Packer is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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