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Business Profile

Web Design

Icon Packer

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 88 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    there is a $6.00 charge on my credit card from April 3, 2024. I did not make a purchase from this company. This is what showed up on my statement:ICONRAR.COM ICONRAR.COM HTTPSICONR, 04-03-2024 @ 3:06 Trace #:040303064824000003 ******************* 5899

    Business Response

    Date: 05/13/2024

    Dear customer,

    I couldn't find any orders based on your information.
    Perhaps your order was made from another card.
    Or maybe you have some kind of virtual cards?
    Please check the correctness of your data again.

    Thank you
    *************************
    ***********************************

    Customer Answer

    Date: 05/13/2024

     
    I am rejecting this response because:  You can't find my "order"?  I never placed an order.  I don't know anything about your company other than you charged me fraudulently.  See the attached jpg from my card statement.  It clearly shows the transaction.  Please provide a refund for the $6.00 that I did not authorize nor did I receive any goods/services for from your company.

    Business Response

    Date: 05/21/2024

    Hello dear customer,

    I understand your problem but I can't find any orders ending in 5899.

    Please check again your data. Maybe you have other cards linked to your checking account.


    Thank you
    *************************
    ***********************************

    Customer Answer

    Date: 05/21/2024

     
    I am rejecting this response because:  The business's response is just giving me the run-around.  They keep saying they can't find my "order" because I NEVER placed an "order".  They have billed my card ending in 5899 - I have provided the jpg of my statement showing the charge to that card from their business.  Why would there be another card linked to this "order" - that I never placed?  My card ending in 5899 was fraudulently billed - that's the bottom line.  This business needs to make this right and refund me the $6.00.  If they do not I would like to escalate this to a negative detailed complaint to hit their business record.   There are numerous similar complaints about this company and fraudulent billing - it is not an isolated incident.  

  • Initial Complaint

    Date:05/06/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $8.00 on 5/6/24, and $7.00 on 4/21/24. I do not know this company and have not ordered anything from this company. I am being fraudulently charged.

    Business Response

    Date: 05/09/2024

    Dear customer,

    Refund.

    Thank you
    *************************
    ***********************************

  • Initial Complaint

    Date:05/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received a fraudulent charge from this Business Of $8 on may 5 at 2:36pm! I have never heard of this company before just as many others have not I am also a victim of their theft. This business needs to be completely shut down and closed. I will also be contacting the **** There is absolutely no reason that so many people are being fraudulently charged for the scammers website. I demand a refund for the money that was stolen from a hard-working person.

    Business Response

    Date: 05/06/2024

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    Could you provide more information about your transaction, please?
    Because I can't find any orders without additional information.
    To find your transaction I need to know

      -Your full name.
      -The date and the amount of the transaction(s)
      -The last 4 digits of your card 

    This way I can find your transaction and make you a refund.

    Thank you
    *************************
    ***********************************

    Customer Answer

    Date: 05/06/2024

     
    I am rejecting this response because:
    Im not putting more personal information on the internet. My bank is already on top of the fraud your company is committing. Also these messages were sent to the *** for further fraudulent activity. You should be ashamed of yourself. 

    Business Response

    Date: 05/09/2024

    Dear customer,

    My order system is built in such a way that I can find your order only by card number or your name. 
    Since I couldn't find by name, I can start searching by card number. Unfortunately, if you don't want to give this data, I can't help you.

    Thank you
    *********************
    *********************

    Customer Answer

    Date: 05/09/2024

     
    I am rejecting this response because:
    Definitely SS this. My bank already helped me. You have been reported to the *** as well. Do better. No reason sooooooo many people need to be scammed by your fraudulent website. Have the nice you deserve. 

  • Initial Complaint

    Date:05/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged and never have I heard or used this company. I'm in shock of how they obtain my card information

    Business Response

    Date: 05/06/2024

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    Could you provide more information about your transaction, please?
    Because I can't find any orders without additional information.
    To find your transaction I need to know

      -The last 4 digits of your card 

    This way I can find your transaction and make you a refund.

    Thank you
    *************************
    ***********************************

  • Initial Complaint

    Date:04/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A 9.00 dollar charge was made to my checking account. I have never done business with this company iconpacker.com. this is a fraudulent charge.

    Business Response

    Date: 05/02/2024

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    Could you provide more information about your transaction, please?
    Because I can't find any orders without additional information.
    To find your transaction I need to know

      -Your full name.
      -The date and the amount of the transaction(s)
      -The last 4 digits of your card 

    This way I can find your transaction and make you a refund.

    Thank you
    *************************
    ***********************************

  • Initial Complaint

    Date:04/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today 04/25/2024 my bank statement shows an unknown charge from the following: ICONPACKER.COM $7.00 LOC: 8555888955NC Pending 04/25/2024 transaction I have done no business with this company, nor have I even heard of it before. I looked up the website and they sell icon packages? I guess these are for computers desktops, which I don't use either nor would I have spent $7.00 on. After finding that site came across the BBB page about this same site where this has apparently happened to multiple people from the same site all of which say the same thing.

    Business Response

    Date: 04/29/2024

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    Could you provide more information about your transaction, please?
    Because I can't find any orders without additional information.
    To find your transaction I need to know

      -The last 4 digits of your card 

    This way I can find your transaction and make you a refund.

    Thank you
    *************************
    ***********************************

  • Initial Complaint

    Date:04/25/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never authorized or purchased anything from this company... so there is a fraudulent charge on my debit card that I have no idea about

    Business Response

    Date: 04/29/2024

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    Could you provide more information about your transaction, please?
    Because I can't find any orders without additional information.
    To find your transaction I need to know

      -Your full name.
      -The date and the amount of the transaction(s)
      -The last 4 digits of your card 

    This way I can find your transaction and make you a refund.

    Thank you
    *************************
    ***********************************

  • Initial Complaint

    Date:04/21/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/20/24 iconpacker.com charged my card $6.00 while I was asleep. I've never used this website, don't even know what it is. Disputing with my cardholder. I want my money back.

    Business Response

    Date: 04/22/2024

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    Could you provide more information about your transaction, please?
    Because I can't find any orders without additional information.
    To find your transaction I need to know

      -Your full name.
      -The date and the amount of the transaction(s)
      -The last 4 digits of your card 

    This way I can find your transaction and make you a refund.

    Thank you
    *************************
    ***********************************

    Customer Answer

    Date: 04/22/2024

     
    I am rejecting this response because:
    Business needs more information to issue refund.

     

    *******************************

    4/20/24 in the amount of $6

    9319

    Business Response

    Date: 04/25/2024

    Ref.

    Customer Answer

    Date: 04/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
    I was refunded my money.
    Thank you. 

  • Initial Complaint

    Date:04/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a fraudulent charge on my checking account made on April 7, 2024 for $8.00. I have never purchased anything from this company.

    Business Response

    Date: 04/12/2024

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    Could you provide more information about your transaction, please?
    Because I can't find any orders without additional information.
    To find your transaction I need to know

      -The last 4 digits of your card 

    This way I can find your transaction and make you a refund.

    Thank you
    *************************
    ***********************************

    Customer Answer

    Date: 04/13/2024

     
    I am rejecting this response because:

    There is something going on in which several people have been receiving multiple fraudulent withdraws from this company. I appreciate the refund, which is odd since I never purchased anything and never gave them my account information for a refund. I also want to make sure someone is looking into the fact that there are several fraudulent charges being made by this company. it warrants an investigation by BBB or an explanation from the owner. I want to know Iconpacker is being held liable for their actions. I demand an explanation of why/how this happened. 


    Business Response

    Date: 04/18/2024

    Dear customer,

    You haven't provided the last 4 digits of your card.

    Thank you
    *************************
    ***********************************

    Customer Answer

    Date: 04/18/2024

     
    I am rejecting this response because:
    I have received automatic responses from an **********. This business needs to be flagged and shut down by BBB as making fraudulent charges. I can not provide order information because no transaction was made. You charged my account fraudulently. I will not give you my card number because you already charged it illegally. 

  • Initial Complaint

    Date:04/08/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3 fraudulent charges withdrawn from my debit card since February 2024 2/21/2024. $7.00 3/22/2024. $10.00 4/08/2024. $7.00 I have never done business with this company and there appears to be multiple claims of the same instances on BBB.org

    Business Response

    Date: 04/12/2024

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    Could you provide more information about your transaction, please?
    Because I can't find any orders without additional information.
    To find your transaction I need to know

      -The last 4 digits of your card 

    This way I can find your transaction and make you a refund.

    Thank you
    *************************
    ***********************************

    Customer Answer

    Date: 04/12/2024

     
    I am rejecting this response because:

    I am now sending the last four digits of card to be refunded as per Business request.

    The numbers are 7639


    Business Response

    Date: 04/15/2024

    Ref

    Customer Answer

    Date: 04/15/2024

     
    I am rejecting this response because: 
     I submitted the requested information the owner of the company asked for and the only response I received was: ref. 

    I don't know what that means???

    Customer Answer

    Date: 04/16/2024

    Refund was received 

Icon Packer is NOT a BBB Accredited Business.

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