Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  4030 Monroe Rd Charlotte, NC 28205-7706

• 

  Take 5 Oil Change

  1836 W Mallard Creek Church Rd Charlotte, NC 28262-2303

• 

  Take 5 Oil Change

  714 Cassat Ave Jacksonville, FL 32205

• 

  Take 5 Oil Change #148

  980 E Waterloo Rd Akron, OH 44306

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Basically i got an oil change from take 5 oil change in ************,** ********************************************************************************************************* after my oil change a month later my oil was in my ************* oil was all gone before it was time for another oil change i took it to a mechanic and he said they tightened my oil filter to tight and my oil filter exploded & all my oil travel to my coolant which my car have a blown head gasket. I got it repaired and have a receipt of my repairs And also the receipt of the oil change at 5 take oil change. I just want a my money back for the simple mistake my car was working perfectly fine before i got the oil change.

  Business Response

  Date: 11/02/2024

  Hello, 
  I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.
  
  Thank you.

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Received an oil change from Take 5 oil change ************************************************************* On 9/6/22, on 9/21/22 my car engine light came on and car started shaking on the highway to work. After work on 9/22/22 i brought my car to mechanic who stated my car was over filled with oil by an extra 2 quarts, causing car to shake and engine light to appear. On 9/22/22 i brought my car to get the problem fixed and it was in fact overfilled. They changed the oil but never gave me a paper to state what was done to fix the problem, because i wasn't charged i never thought to get a receipt , as i thought they had fixed the problem. I was told to drive the car for a long distance as it needed to run for a couple of miles. I travel out the country and returned january 2023. Car was brought into mechanic on 1/31/23 and was informed my engine was damaged, so to return car to Take 5 when anassociate and manager informed me they could not do anything as i had passed the 30 day guarentee time for damages. I now can not pass my inspection because of this problem and my car has to have its motor replaced. Manager did not feel it was there fault and getting in contact with coporate is just a **** headache. I should not be responsible to pay for a car that had no issues what so ever for 5+ years and then all of a sudden needs a new motor. Take 5 never put in their system they did the second oil change i wasnt charged for. So now its there word against mine. Very unprofessional and not fair what so ever. This damage will cost me $4000+ to fix. I cant sell it because i wont get its real value because of this issue. Someone needs to contact me as i will be missing wages from work not being able to drive to work and with no tags will have to rent a car to go to work until the issue is fixed. Please help me find a solution, for a problem i did not cause. ************************* ********** *******************

  Business Response

  Date: 11/02/2024

  Hello, 
  I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.
  
  Thank you.

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle in for a routine oil change on 1/27/23. After my wife drove the car, the engine started making loud noises and then locked up on the highway in a bad part of town. After being towed, the mechanic shop determined that the engine is no longer safe to use.I spoke with the store manager at my location and he's tried to be helpful, however it seems that he's not able to make any decisions on his own and needs approval for even the smallest of concerns, but has refused to get me in contact with anyone higher than him. I have left multiple voicemails on the corporate phone number to no avail.I have been told on the phone that all expenses will be covered, however I will still need to pay for everything up front and will be reimbursed later, which is not ok. I also requested that this be put in writing that everything will be paid for, and was told that it could not be provided and that I would need to contact corporate which can't be contacted.I've been out of work for multiple days now due to no vehicle, my vehicle that I purchased less than a year ago is no longer running, I haven't been provided a rental car, and the urgency amongst Take 5 members is nonexistent. While they take their sweet time, the consumer (me) is the one left suffering from this business.

  Business Response

  Date: 11/02/2024

  Hello, 
  I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.
  
  Thank you.

• Initial Complaint

  Date:01/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 5th, 2022, I took my vehicle to the Take5 Oil Change location on ***************** in ***********, ***** for repairs. In total, I was charged $1,778.00 to replace all four brake pads and to repair the air conditioning system before it went out. The vehicle was ready for pick up the same day however, five days later, on August 10, 2022 my air conditioning ceased to work altogether and I had to return to the shop. The technician informed me that a faulty part had accidentally been put in the vehicle, but he was able to replace and repair it. On August 17th, 2022, I visited the location again because my vehicle was not functioning properly. The technicians decided that the battery needed replacing, and I was charged $275.00 for a new one. A few weeks later, I noticed a loud screeching noise coming from my brakes and was informed by a different mechanic that it was due to an issue with the brake pads placed by Take5. Then on December 19, 2022, I returned to your location because the battery I had purchased from your shop with a warranty was no longer functioning. Upon arriving at Take5 Oil Change, the mechanics informed me that Take5 no longer does automotive care and they were unable to help me at all. I then went to the AutoZone next door where the store attendant expressed confusion as to why such an old battery that is no longer manufactured had been put in my vehicle so recently. The battery had to be replaced altogether, but I held onto the battery that Take5 put in my vehicle. Now, as of January 2, 2022 the same previous air conditioning issues that I was led to believe were resolved have returned due to the same faulty part, leaving my car without air conditioning again. During this whole situation, I have consistently reached out to both corporate and the ***************** location for months to no avail. The customer service line goes straight to voicemail, the shop manager refuses to help me, and the district manager has ignored all emails.

  Business Response

  Date: 11/02/2024

  Hello, 
  I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.
  
  Thank you.

• Initial Complaint

  Date:01/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Were suing Take 5 Oil Change for putting the incorrect oil type into my 2011 Jeep Grand Cherokee on January 11, 2023 at **********************************************************************. On January 13, 2023, their negligence caused my check engine light to come on. I was in ********, ****. Their mistake forced me to stay in a hotel, pay someone to drive me around looking for a mechanic, get a rental car and I had to have my car towed back to *****, ****. My mechanic conducted a diagnostic and the codes read; INCORRECT OIL TYPE. I had to have another oil change to put in the correct oil type. I am suing Take 5 OIL for the following damages.Hotel $197.76, RIDE $25.00, Rental $226.80, TOW $156.00, Diagnostic $149.99, Oil Change$ ****** DAMAGES: $868.75 plus, court cost and $2,131.25 in punitive damages totaling $3000.00

  Business Response

  Date: 11/02/2024

  Hello, 
  I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.
  
  Thank you.

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my Car in for an oil change 12/7/22. The next day all my transmission fluid leaked out. It ended up ruining my transmission on a Lexus GX460. Take 5 oil refuses to return my calls or have a district manager call me. I had to have my car towed to ******************* 12/9/22 and it is still there. No transmission is available through Lexus for another 8 weeks; therefore, I will be without a car for 3 months. I went to the Take 5 ********** today on ********** in ***** **. I asked ***** for the district managers phone number. ***** took my phone number and said the district manager was busy and would have to call me. I have already been waiting on a call back for 3 weeks. I said fine. I will just take a seat and wait for him to call me. ***** at Take 5 Oil said if I didnt leave he would call the police.I said fine I will wait outside in my borrowed car. I called the police on them to come help me. The dispatcher said a policeman would come and get the number for me. The policeman did call me but would not to Take 5 saying it is a civil matter. The parts and labor for a new transmission on my Lexus are $8500. To rent a car similar to mine is $2300/month at ******* 3 months no car because some guy at Take 5 Oil loosened my transmission plug thinking it was the oil. The employee never retightened my transmission thus ruining my entire transmission. They will not return my calls and will not take responsibility!!! My car only has ****** miles on it. I went for a simple oil change. NEVER GO TO A TAKE 5 OIL CHANGE!!!!!!! They do not take ownership of their errors.

  Business Response

  Date: 11/02/2024

  Hello, 
  I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.
  
  Thank you.

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 3, 2023 @12:53 pm, I received an oil change at the Take 5 in ********** **. My fluids were NOT checked or filled. My tire pressures were NOT checked (when I left a low tire pressure warning came on). My windshield was NOT cleaned. And I did NOT receive the $15 discount that was advertised. I am BEYOND displeased with my service at Take 5.

  Business Response

  Date: 11/06/2024

  Hello, 

  I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.
  

  Thank you. 

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is about the Take 5 location in *****, *****.on ****************.I am not one to make complaints but today really upset me. I went in for an oil change and an inspection. They asked what kind of oil change I wanted. I have always gone to Take 5 for my oil changes so I just told them to do whatever I have done in the past. Usually they just look it up in the system. Today, I was told they could not do that I and I to choose what I wanted and then was shown the options. Then it was time for the inspection. I was told that they would fail my inspection unless I bought 40+ dollar windshield wipers from them. I told them I just got these, from Take 5, less than 6 months ago and nothing was wrong with them. They just said We are going to have to fail you then. I then went else where for the inspection. I told them about what was said and they told me the wipers were in perfect condition and there was no way they should have failed my inspection. ***** was the person that was doing the inspection. When I complained about the fact my windshield wipers were good he talked to his manager (I dont know his name) and he said, just fail her. Great customer service there huh? And yes I heard him, he was standing right in front of my car.I have always received such good customer service from this location. I am still in shock as to how I was treated.I deserve a refund for the inspection. I know it is only 7 bucks plus $1 for some reason but it is the principle at this point. They only failed me to make a sale. I felt forced...and I do not respond well to that.Can someone please do some retraining and correction with the employees? I am so disappointed.

  Business Response

  Date: 11/06/2024

  Hello, 
  I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.
  
  Thank you. 

  Customer Answer

  Date: 11/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I NEED HEADQUARTERS TO CONTACT ME AS NO ONE WILL LISTEN !Employees who ruined my car,asst mgr (********* ) very rude .******** manager as well ! Than District mgr-****** very unprofessional .Than email ******************? Please please I need ****** to call me so I can explain my situation .Please *******@************ I have receipts of all oil ****************************** cannot match all my receipts of work done Pls call me

  Business Response

  Date: 11/06/2024

  Hello, 
  I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.
  
  Thank you. 

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car had no oil 3 weeks after taking my car to take five for oil change. Take 5 stripped my oil pan and now my car doesn't run the same. Took car for repairs and had to miss work. I've called corporate and customer service all I get is voicemail.. No return phone calls!! Manager at Take 5 wants me to take off of work so he can look at my car. They are not mechanics and I will not let them touch my car.

  Customer Answer

  Date: 01/04/2023

  Take 5 oil change 

  2021 ***********. ********* **. 75501

  Date of service 

  November 11, 2022

  Business Response

  Date: 11/06/2024

  Hello, 
  I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.
  
  Thank you. 

  Customer Answer

  Date: 11/06/2024

   
  I am rejecting this response because:
  Over 2 years to respond! What a joke!! I had to purchase a new car. Cuz take 5 ruined my car!!! 

  Business Response

  Date: 11/12/2024

  Good morning,

  I do apologize. I have just joined this **************** team to actively improve our response time to the BBB complaints. Was there a claim ever open regarding your claim? If you would like to discuss your concerns, please reach out to us at ************** or ********************************************************************. In the email, please reference your BBB complaint number and I can cross reference them. Once again, I do apologize and hope that I can help even if it has been that long.

  Thank you,