Complaints

This profile includes complaints for Wilhoit Properties, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wilhoit Properties, Inc

  1329 E Lark St Springfield, MO 65804-7351

  
• 

  Wilhoit Properties, Inc

  6200 Greens Rd Humble, TX 77396-1978

• 

  Wilhoit Properties, Inc

  1820 Carson Rd Birmingham, AL 35215-4336

• 

  Wilhoit Properties, Inc

  2555 S Cameron St Alice, TX 78332-6508

• 

  Wilhoit Properties, Inc

  2244 N Cedarwood Ln Springfield, MO 65803-4350

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday 08/17/23 we were fined for our pet using the restroom outside at 9:30am. But we have cameras that show no one in residence took out our dog at that time. Also on the 16th we were charged 500$ for pet feces that the landlord stated she saw our pet use the restroom and no one pick up. Yet she has no proof the fence is broken also this isn’t a gated community. Yet all she states is that she’s seen our dog use the restroom yet no other dog in community hadn’t used restroom there. She didn’t give us a lease violation and went straight to fines when it doesn’t state any of that in our lease agreement. As of 9:00pm on 08/17 we had to give our service animal back to family due to us not being able to afford him due to all these extra charges and vet fees.
  
  Another situation came up as well our son got bit by a spider inside unit yet they haven’t exterminated in months. Yet the minute I told her he was hospitalized she jumped to getting an exterminator to our unit. The weathering strip still isn’t fixed back door.
  
  We are charged for feces that she can’t prove to us was our dog it’s not right in anyway she could’ve easily told us to pick it up if it was our dog and not jumped straight to a fine.

  

  Business Response

  Date: 09/08/2023

  Ms. ******,

  We are sorry that you feel upset with our pet policies.  The policies are in place to provide a nice community for all residents.  A review of your account showed the charged fee is $50 and not $500 per occurrence.  All residents are provided one courtesy verbal warning on the first violation.  Recurring violations are subject to the fees as outlined in the September 2022 letter distributed to all residents.  To avoid future fees, we recommend adhering to the pet policy.  Should you have questions or need additional clarification on the policy or assessed fees, we invite you to reach out to the office.

  The pest control company was notified upon receipt of the work order you submitted.  Please continue to report pest sightings to the manager and so we may engage the pest control service on your behalf.  A work order to replace the weather stripping was received and is currently in pending status awaiting supplies.  Once supplies are received, every effort to complete the work order will be made.
  

  Thank you
  

• Initial Complaint

  Date:08/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  tried to receive rent before autopay date June 3rd of each month . then charged me late fee, and other charges see attached . just want refund for late fee and other charges and would like to be able to pay rent with check because of their mistake are the company they use to collect rent they will not let me write a check.

  

  Business Response

  Date: 08/09/2023

  *******,

  We are sorry to hear that you had an issue with
  our payment system.  We are currently researching and will be reaching out
  to you for more information so we can get this resolved.

  Thank you for taking the time to message us.  We look forward to assisting you.

  Have a good day.

  Wilhoit Properties
  

• Initial Complaint

  Date:08/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  first and foremost thanks so much for your help in this matter. I live at the ****** ******* apartments in Houston Texas its ran by Wilhoit Properties for the past few months we have been having issues with break ins, vehicle burglary, mainteanance is so behind, we have tenants with mold in their apartments, leaking ceilings, both entry and exit gates are always broke , we have no onsite security even after multiple incidents , involving law enforcement , and etc, nothing has been done and its only getting worse. me and tons of tenants who's cars have been broken in and stolen and shootings and etc have came together to draft up a petition and take it to court. We need a new property manager we have a young lady who is very disrespectful and is not capable of running a complex of this size. we desperately need help. feel free to contact me via email **************************

  

  Business Response

  Date: 08/09/2023

  ********

  Sadly, crime has no zip code. We are engaging our Risk Management team to research and implement measures to deter these activities.  We may reach out to you for more information.

   

  Thank you for bringing your concerns to our attention. 

  Wilhoit Properties
  

  Customer Answer

  Date: 08/09/2023

  I appreciate your response but I need you to understand my situation i have bills to pay and this has just set me all the way behind . My friend came into town from atlanta stayed at my house at his car was stolen by residents who live in our apartments kids and our office management has done nothing about it even after multiple complaints have been made nothing has been done . After we received my friends car the motor is damaged , the window was broken  and the ignition was ripped off . So I understand your lil statement of crime has no zip code but this ain’t this our crime is being done by the kids of the residents who live here and you have the power to change it.. now im left responsible for my friends car cuz I told him parking here would be safe not knowing it would cost almost 4,000 dollars after.. so what do we do about the damages done to our property while on your property? And is our property not protected ? That mean our apartment isn’t protected either so what are we paying for , the pool green , garbage over flowing , maintenance issues pilling up , both gates broke , no security no cameras no nothing .. Should I send you the estimates for the repairs? Or is this a civil lawsuit case we need to discuss in court cuz we need answers .. me and along with the other 12 residents who’s cars have been stolen and or damaged back here in these apartments . Please contact me ASAP I need answers . I truly appreciate it 

  

  Business Response

  Date: 08/15/2023

  We understand your concerns and appreciate your response.  Property Management continues to review and reevaluate current work order requests and other maintenance issues.  Additionally, they are securing security resources for the community. 

  In reference to the losses suffered to the vehicle, the apartments insurance does not extend to residents or visitors personal belongings.  Renters insurance protects your belongings from loss, damage, or destruction following things like burglaries, fires, tornadoes and other covered events. We recommend filing a police report and then contacting your automobile and/or renters insurance company to file a claim. 

   

   

• Initial Complaint

  Date:07/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is for Springfield Missouri wilhoit properties/cedarwood terrace/oak lawn estates. Im going to explain important factors as Lil as possible. It all started in April 2023 the property lady I was working with was named Mrs ******. I paid deposit and application fee turned in all pay stubs and anything that was asked for on my end. My daughter and I both signed a lease for a property in rogersville. Not listing address publicly. Mrs ****** says she sent everything to compliance she will get back to me. Next thing shes no longer an employee for them. So first inspection date get told its not ready they are painting and redoing the floor, couple weeks later 2nd inspection get told its still not ready, 3rd inspection date it passed inspection but still not finished for move in. The lease started June 1 2023. new people was now stepping in. Telling me more papers need filled and need more pay stubs. Like two weeks in a row I had to bring more stuff. So last week on the 14th of July the regional property manager said ill have everything ready for u to move in next Thursday which was yesterday. I get a call at 8 something in the morning from the assistant saying I need to come back in do more papers bring more stubs. So I asked for a copy of the lease and the short blonde hair lady said prop manager must have it and she gone for the day so I said ok ill b back in morning. So we called today asking if they got a copy of the lease, before I sign anything else, and first she says there is no lease , then said the lease was not for the correct house, then mentions having to do a new lease. I get nowhere and get the run around with the cedarwood terrace people at that office. I need answers. We were excited to be getting our own place and then I am not getting treated right at all. I thought it was rude she did not call yesterday to tell me a new excuse. I appreciate it more than anything and hope you can point me in the right direction. Thank you

  

  Business Response

  Date: 07/24/2023

  
  Oak Lawn Estates is a LIHTC property that must follow
  Federal guidelines when qualifying applicants for an apartment. This process requires pertinent information to be gathered prior to the lease signing.  A Wilhoit compliance specialist will review the provided documentation and then if needed, ask for clarification of items or corrections. A Wilhoit employee, either site staff or an acting agent, will reach out to
  the applicant to bring in additional information or to do corrections. The corrections must then be submitted back
  to the compliance department. This process can take time. Wilhoit Properties is following federal guidelines to qualify the
  applicant, there has not been a lease signed at this time. The site staff must receive approval from the compliance specialist before moving anyone into the
  apartment community. If Ms. *********'s file meets all of the LITHC Federal guidelines and is approved, she will be contacted to schedule a lease signing and move in date. 

  

  Business Response

  Date: 08/01/2023

  When an applicant applies for housing with Wilhoit properties they fill out an application packet, not a lease. The lease paperwork is the official paperwork that is signed by all adult household members and property management when the applicant(s) take possession of the property. The lease paperwork cannot be signed until the application process has been completed and the application has been approved by the Wilhoit compliance department. Once the lease paperwork has been signed by the applicant(s) and property management, the new resident(s) will receive a copy of the lease and all addendums. The deposit for the apartment is taken at the time of application to hold the apartment. The deposit is then applied to the ledger of the apartment/home until the new resident moves out. At that time, it would be determined if the deposit would be returned based on the resident meeting the notice to vacate requirements. 

  Unfortunately, staff turnover can happen in property management. Wilhoit apologizes for any inconvenience that this may have caused in the processing of Ms. *********'s application. Once the error was brought to their attention, the Regional Manager and the new site staff have stepped in to try to make this process go as smoothly as possible. Ms. ********* was scheduled to move in on 7.31.2023 and refused to sign the paperwork. All the paperwork will have to be recreated and redated to a new move in date, which Wilhoit Properties is willing to do. Ms. ********* is welcome to reschedule her move in date until 8.6.2023 when her housing voucher extension runs out, at that time Wilhoit Properties would no longer be able to assist Ms. ********* with this application for housing. A new application would have to be submitted.

  Customer Answer

  Date: 08/02/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  TRuth is i was trying to and wanted to read all before signing any and all.  Sorry if im a slow reader.  Lets keep in mind it took months to pass inspection.  So how long I had to wait was not on my end.  We all know that.
  
  
  
  Sincerely,
  
  
  
  **** *********

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi 5 months ago I put in my application for Costa Vizcaya apt which wilhoit properties own I have a housing voucher I was approved and housing inspected the unit and everything thing then they got new management and I was told I had to do another application which I did and provided them with everything they asked for but I kept getting the run around being approved they said that they need my child support court documents in which I payed for and provided for them and it still wasn’t enough they kept asking for more court documents for child support but I have provided them with everything including the updated documents from the child support office and that still wasn’t enough I’ve called the corporate office and they just give me the run around too I can never speak to anyone about the situation they just forwarded my concerns back to the front office as if they don’t care about the fact they have held my application up for 5 months causing me to lose my housing voucher which leaves me and my kids on the streets and they can’t even tell me why are have the decency to have someone from corporate tell me why they ask for my court documents and then say it’s not enough for them to approve my application when I was already approved to move now me and my kids are homeless with no real explanation on why they took 5 months of me calling everyday going to court and child support office just to say my documents are not enough for them and they never answers the phone for corporate they just direct you right back to the front office of the apartments which is sad and I want answers because now me and my kids have no where to go from here and that’s not right they did this to me right before school starts in this summer time heat I feel so Violated and I need help getting answers from someone one other than the manager in the from office

  

  Business Response

  Date: 07/25/2023

  Ms ******,

  We are sorry to hear that you have had your voucher
  removed.  We did request several documents from you to qualify you for
  this housing program and we did not get the paperwork needed to approve your
  application.  If you would like to reapply with the necessary
  requirements, we would be more than happy to reprocess your application. 
  If you are unclear on the process or the documentation needed, please contact
  the property manager and she would be more than happy to discuss this with you
  to avoid and more delays.

  Thank you

  Wilhoit Properties
  

  Customer Answer

  Date: 07/27/2023

  The lie’s they tell I gave them all the documents they asked for and I don’t want to move there anymore are deal with them at all the property is not kept up everytime I went to the property people was complaining about not having air are trash being everywhere so no thank you I’m glad they didn’t accept me the apartment they showed me looks as if if it had been kicked in door was beat up and a lot of residents say they are rats and bugs so I’m happy I don’t have to deal with the lie’s and likes of this property 

• Initial Complaint

  Date:07/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are being harrassed by our aprartment manager. I ******* ***** have a service dog that uses pee pads inside and is trained to go on them. The manager ******* ** ** ***** gave us a lease vialation saying pee pads are not allowed. But in the lease it states pee pads are allowed. And maitnance is not knowledgeable of what he is doing. His work orders are not completed right. He does not do his work orders.

  

  Business Response

  Date: 08/07/2023

  Mr. *****, we are sorry that you are unhappy with our pet
  policy.  If you need a copy of the documents that were signed, please let
  us know and we can provide them to you.  If you have any outstanding work
  orders, we have no open records in our system.  Please contact the property's office
  to let them know what repairs need to be done and we can get them entered so we
  can schedule your repairs.

  Thank you,

  Wilhoit Properties
  

  Customer Answer

  Date: 08/17/2023

  thank you on response back. I also wanted to say we do have pet policy thank you on that note.  furthermore i wanted to mention this specific facts that when in fact we notified you guys the manager ******* ** ***** property manager here on site at tuscany court townhomes and maintence john barrientes came to our townhome to do inspection maintence was acting in a very intimadating manner towards myself and said " you dont have nothing on me" in a menacing manner towards me in front of my kids. the manager was right next to him and did not say or do anything she let him

• Initial Complaint

  Date:07/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Haven't refund my security deposit back.

  

  Business Response

  Date: 08/08/2023

  Residents signed the lease agreement on March 20, 2023. Residents paid rent on April 5, 2023, for the month of April. The lease term was for one year. The lease agreement was not fulfilled therefore per the lease resident is not entitled to any deposit. Resident is responsible for an early lease term fee which also requires a minimum of 30 days' notice. The notice to vacate provided in this complaint is dated by the resident April 11th. A minimum 0f 30 days would be May 11th. Management did not agree to the early lease break and did not sign the notice to vacate. The deposit was applied to the rent owed. 

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Three months prior to this date, 07/06/2023:
  
  1. Heard about opening leasing apartment from Wilhoit Properties, at multiple locations between Haysville, KS and N. Wichita-Bel Aire, KS
  
  2. Visited Haysville, KS "Bridgewater 1 & 2" location.
  
  3. Was told to apply, if we paid $200 deposit, we would skip the wait list and go straight to the top.
  
  4. We (son *** ******, 37) and I, both disabled, paid the $200 and applied.
  
  5. Over the course of the next 12 weeks, we were ignored, or she (Bridgewater landlord) would randomly ask *** ****** to get ****** **** to send her more information, usually irrelevant, mundane information, which has never been brought up anywhere else of leasing history.
  
  6. Continued to be ignored, while homeless, living in hotels, and desperately needing updates, and she would sometimes only respond if we visited in person, but most of the time she had her office closed during normal business hours.
  
  7. She told us that if we backed out, or tried to go somewhere else, she would keep the $200.
  
  8. It's now officially the 12th week, Month 3, and she just had us initial off the "last piece of information" prior to lease signing. That "last piece of information paperwork" was signed a week ago. We are apparently waiting for corporate approval, however, the corporate office in Springfield, MO denies having anything to do with it.
  
  9. She continues to not answer the business phone or email. We are still homeless, staying in motels, with limited access by affordability to any medical care, etc.
  
  10. Our next steps are to file a court petition, complaint with HUD, and proceed with legal, but as a preeminent step we are trying to get help with BBB to get answers.

  

  Business Response

  Date: 07/10/2023

  Bridgewater II is a tax
  credit property that must follow Federal guidelines when qualifying applicants
  for occupancy. Applicants on the waitlist are contacted first for an available
  apartment. Once the wait list is exhausted, it is open for anyone to apply on a
  first come, first serve basis. Ms. **** was able to put a deposit down on an
  apartment as a first come, first serve applicant.  The deposit holds an
  apartment while the application is processed. 
  Bridgewater II recently experienced a turnover in
  management. The new manager has been in required training classes.  These
  classes occur on a daily basis, a few hours every morning and a few hours
  several afternoons a week.  The office must be closed during these
  trainings to ensure proper instruction and learning.  The manager returns
  all phone calls and emails that are received in between training sessions. 
  As a tax credit property federal requirements must
  be followed when verifying income and assets for all applicants. All
  applications are submitted to the Wilhoit Properties compliance department for
  review.  All required information must be obtained from an applicant
  before a file can be submitted for review.   A compliance specialist
  will review the file. If needed, corrections or clarifications of the submitted
  information may be required. The manager will reach out to the applicant to
  bring in additional information or to make corrections.  The corrections
  must then be submitted back to our compliance department for further review.
  This process can take time to ensure that Bridgewater II is in compliance with
  the federal requirements of the tax credit program.  The manager must
  receive a final approval from the compliance specialist before moving an
  applicant into the apartment community.  Once the manager receives that
  approval, we will schedule a move in to sign lease paperwork with Ms. **** and
  Mr. ****** for their new apartment home.

  Customer Answer

  Date: 07/21/2023

  I have made more than three trips up there, I thought they would have marked all the mistakes at once.  We are 120 days into this and we have not gotten anywhere.  I have requested my refund so we can go some where else to get housing.  
  

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

• Initial Complaint

  Date:07/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details are attached. Emails I sent over the course of time I lived there.

  

  Business Response

  Date: 07/07/2023

  Wilhoit property managers can only disclose what current cleaning or damage charges they see during the move out inspection. There could be additional charges if there are unknown damages, unpaid rent or if a termination fee is due.  If the resident is available for a move out walk through, it is completed with property management.  If the resident is unavailable for a move out walk through, the manager will walk the unit, take pictures, and complete the move out inspection form.  A final account statement is completed and turned into the corporate accounting department.  The accountant reviews the lease, the move out inspection form and approves the statement or asks for any revisions.  The accountant will then mail a copy of the final account statement to the previous resident.  If resident has given a forwarding address, or forwarded their mail, they should receive the final account statement.
  In response to the move out charges for ************************* in ****************, the Regional Manager has reviewed the move in inspection report, the move out inspection pictures, and the final account statement. The Regional Manager has removed the charges for cleaning behind the washer and dryer, the pull chains, and the furniture by the dumpster.  The Regional Manager did discover the lease for **************** did not expire until June 30, 2023, **************** moved out on May 31,2023, which should have resulted in a one-month termination fee charged to his final account.  The Regional Manager is waiving this $885.00 fee. Wilhoit standard procedure is to charge for replacing drip pans, broken tub stoppers and removing any items left in the apartment.  These charges total $42.50 which will result in a deposit refund of $257.50.
  The accountant will be notified of the refund status, so a check can be issued to *****************  We will also contact the collection agency and notify them of the change in status.  

  Customer Answer

  Date: 07/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent via email a household release form on April 29, 2022 which was acknowledged by Redland creek located in Lawrenceville GA. Attached is a recent email. I disputed this on my credit report as I did what I was supposed to do. They do not have an executed lease to renew said lease. All this was already done, and yet I received another collection letter. They have already ruined my credit rating and I wil not sit by while incompetent people didn't do there job. I **** **** did not renew my lease! Acknowledged by ****************************** that nothing was done. If I receive another collection call, I will be contacting my attorney

  

  Business Response

  Date: 06/30/2023

  Mrs. **** did request to be released from the lease agreement which per the lease agreement automatically renews if notice is not given. To remove Mrs. **** from the lease agreement, both lease holders must jointly agree and sign the release. As you can see by Mrs. ****'s attachment, Mr. **** did not agree or sign the release. Therefore, management did not sign the release as seen in Mrs. ****'s attachment.  Mr. & Mrs. **** were evicted for non-payment of rent. Both are equally responsible for this debt as the judge ordered. 

  Customer Answer

  Date: 06/30/2023

  Complaint: ********
  
  
  
  I am rejecting this response because of the incompetent office personnel.  
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  **** ****

  

  Business Response

  Date: 06/30/2023

  This case was heard by a judge and determined the debt belongs to both Mr. & Mrs. ****. Both were lease holders and equally responsible for the debt.