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Business Profile

Property Management

Wilhoit Properties, Inc

Headquarters

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BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for Wilhoit Properties, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wilhoit Properties, Inc has 205 locations, listed below.

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    Customer Complaints Summary

    • 76 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a sprinkler valve busted in my daughter’s room Christmas Eve morning around 5:20am. The sprinkler system never went off until 3 hours after the damage was already done. They were refusing to put us in a motel or an empty apartment. The property manager put us in the empty apartment anyways. All because I don’t have renter insurance, but the sprinkler valve busting is completely on them not only damaging the apartment, but ruining a lot of my daughter’s belongings. It also ruined our Christmas. They have been running up my electric the passed few days trying to fix the valve, wall, ceiling, and the floor and I am stuck paying for it. They are completely putting everything on me and my family. I have witness of the property manager telling me that her manager is refusing to help us. I even got told by one of the employees that they refuse to upgrade or make the apartments better in any kind of way and that the whole apartment building has black mold growing in it. They are constantly raising the rent every year when everything is always falling apart in it. They say that they are hud housing or income base, but they aren’t. The manager told me they are not, but they are constantly turning people down for “making too much”. They don’t do anything about anything here.
      While “fixing” my apartment they decided to rip my child lock off my door. What a great place to live.

      Business Response

      Date: 12/28/2022

      Wilhoit
      Properties is in receipt of the complaint submitted by ******* ****** regarding
      the sprinkler line breaking at ****** ***** **********.
      The severe winter weather caused a fire sprinkler line to
      rupture.  Maintenance responded as soon
      as they were notified.  The team
      immediately started calling vendors to respond, and ****** ***** was put on a
      wait list for them.  Due to the high
      number of emergency calls, and the freezing temperatures, their equipment was
      not functional until the next day.
      The Regional
      Manager was able to get approval that day to allow the family to use a vacant
      apartment while the repairs were in process.  Wilhoit Properties recommends renter’s insurance to all residents to
      cover any damages of personal belongings, to cover a hotel stay during repairs,
      and additional electric usage.  It is
      stated in ****** ***** Apartments lease we do not cover personal belongings or
      displacement costs. 
      ****** ***** ********** is a Section 42, Tax Credit property which is affordable housing for
      low income.  This program has income
      restrictions as part of their guidelines.  ****** ***** ********** follows the OFHA rules regarding the application
      process and OFHA approves the rent amounts.  Rent is not based on income.

    Wilhoit Properties, Inc is BBB Accredited.

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