Complaints

This profile includes complaints for Wilhoit Properties, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Wilhoit Properties, Inc has 205 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Wilhoit Properties, Inc

  1329 E Lark St Springfield, MO 65804-7351

  
• 

  Wilhoit Properties, Inc

  6200 Greens Rd Humble, TX 77396-1978

• 

  Wilhoit Properties, Inc

  1820 Carson Rd Birmingham, AL 35215-4336

• 

  Wilhoit Properties, Inc

  2555 S Cameron St Alice, TX 78332-6508

• 

  Wilhoit Properties, Inc

  2244 N Cedarwood Ln Springfield, MO 65803-4350

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dont want anyone to end up in the same situation as me. I applied and was approved for these apartments by Nov. 4th, My move in date was set for Dec. 1st because the current apartments I am in I left a 30 day notice with them. She took my deposit on Nov. 4th (she said I had to give it to her or they couldnt hold my apartment until Dec. 1st) which was fine by me.) They said the person in the apartment moved out at the end of October and they just had to do minor repairs so it would be for sure ready by Dec. 1st if not sooner. I had no one contact me for almost a month, I called the office every single day during office hours and even showed up one day and no one was there. I eventually called someone above her and FINALLY she called me. She said I had minor errors on my application and I had to fix them so I came back up there on Nov. 22nd and fixed them. (The same day she called me) She then called me the next day and told me she has no idea when my apartment will be ready and shes not sure it will be move in ready and even if it is, she wont be back in the office until December 5th. Keep in mind, I found this out on the 23rd. So that gives me less than 2 weeks to figure out where I am suppose to go with all my things and two kids? Luckily I have a great support system so I have somewhere to stay and was approved for other apartments. I asked for my deposit back because this is on their end, not mine. I am getting a refund but it will take 30 days??I am lucky that I have somewhere to go until the next set of apartments is ready but someone might not be as lucky as me!

  

  Business Response

  Date: 12/05/2022

  
  Good Afternoon *********************

  We are truly sorry that your experience with *************** Apartments did not go as smoothly as we would have hoped.Due to staffing, the office is being covered by several different managers from different properties, so we were unable to process your application and get you moved in on the schedule that you desired. Your deposit has been processed and will be returned to you in full.

  Customer Answer

  Date: 12/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Daireane ********

• Initial Complaint

  Date:11/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to upgrade to a larger apartment. *****, manager said that I had to pay the security deposit of $300 before my application can be processed. Already living here 3 yrs I didnt think that I would have a issue upgrading. Apparently I was wrong. My application was NEVER approved, its been 30+ days. *****, the office manager just informed me that my security deposit is NOT refundable. How is this possible?
  
  ***** ********* ************

  

  Business Response

  Date: 11/29/2022

  November
  26, 2022
  
  Better
  Business Bureau®
  ******* ******* * ********* ******** * ******** ********
  *** ** ********* ***** ****
  *** ****** ** *****
  *** ********
  To
  Whom It May Concern:
  Wilhoit
  Properties is in receipt of the complaint submitted by ***** ********* regarding concerns about a deposit paid.
  Ms.
  ********* is a current resident of ********* ***** apartments and applied to
  live in a larger apartment. Ms. ********* was required to follow the same
  procedure as a new applicant applying for an apartment. Ms. ********* signed an
  application to begin the approval process. Ms. ********* signed the application
  agreeing to the following statement on page 4:
  “Acceptance
  of the application fees and earnest deposit here within, does not constitute
  approval. If approved, the earnest deposit will be credited toward the security
  deposit. If the application is not approved, the earnest deposit will be
  refunded in accordance with State law. Cancellation after the 24-hour grace
  period (from the date of the application) will result in forfeiture of your
  earnest deposit. Applicants must contact the leasing office within 24-hours by
  phone or in person to cancel application. EHO/ADA/Employer Drug Free Work
  Place/Housing.”
  Ms.
  ********* cancelled her application on November 22, 2022. She stated she no
  longer needed the unit as her family would not be moving in with her. Per
  policy, her deposit was forfeited.
  As
  Ms. ********* was aware, the application process can take 4-6 weeks. Ms. *********** request to move was not denied, her application was still in process when she
  cancelled.
  
  Sincerely,
  
  ******* ******, Regional Manager
  Wilhoit
  Properties

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a disabled veteran and I have been denied a Reasonable Accommodation by Wilhoit properties at *********** **********, Brownwood Texas. I put in to have a walk-in-shower installed in my apartments. The High sided Tub/Shower combination is 18.5 inches high and make it very difficult and Dangerous for me to even use the shower. The property manager here ***** ******* approved the accommodation but that I would have to pay for it. I know for a fact that HUD Section 504 and the ADA both say that the Property Ownership Wilhoit has to pay for that accommodation. This building is all 55 and older and there are a lot of handicapped individuals that live here and It's hard to believe that it doesn't have any Handicapped accessible showers. Wilhoit needs to retrain their managers on what a reasonable accommodation is. ***** ******* also lied about having ***** ******* sign the accommodation.

  

  Business Response

  Date: 11/11/2022

  *** ********  As you mentioned, the reasonable accommodation was approved.  We will be happy to discuss a plan to satisfy your request.    We are aware of the HUD rules regarding reasonable accommodations and are following the policies.  Again, we want to work  with you to resolve this accommodation request.

  Sincerely,   Wilhoit Properties 

  Customer Answer

  Date: 11/11/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:

  According to HUD and the ADA, a reasonable Accommodation and Modification are one and the same, and are to be paid for by the Landlord. The form I got back says that I have to pay for the shower and installation, it was delivered yesterday by the Property Manager ***** *******, she has a copy. Having my disabilities means that I cannot enjoy my dwelling. There are 3 other tenants that have put in the same request and all have been told they would have to pay for it and that it had to stay when they left. I don't have a printer to show you what I received.
  
  Sincerely, ****** *******

  

  Business Response

  Date: 11/14/2022

  *** ********

  As you are aware we are currently working with Texas Department of Housing and Community Affairs regarding your concern.  We will be communicating with them to resolve the concern regarding your reasonable accommodation request.

  Sincerely,

  Wilhoit Properties, Inc.

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a tenant in the same apartment complex for five years I have been up most upstanding tenant keeping my property clean inside and out try to avoid any problems and issues I’ve made several complaints regarding nonresident issues with parking in front of resident building’s! As well as noise complaints and fighting inside and out of the apartment building’s! And marijuana being smoked in the breezeway and vehicles parked in front of buildings! No preventive action has been done as well as living in a home that produces mold due to window structure not being completely sealed correctly for ongoing 2 years without correction as well as certain maintenance issues regarding installation of a toilet! I went to the new property manager to ask about a current violation that was posted at my door! That was non-proof of any of these incidents for her to tell me rudely she don’t have to tell me anything also made the remark that none of my neighbors like me! which is not some thing a management professional/adult would say to a tenant! I follow my lease requirements! The property manager refused to give me the violation paper back and proceeded to call the police on me when I asked her for her supervisors number she gave me a fake number and told me to look up the email online! I wrote Wilholt properties several times and have tried to get in contact with her boss in regards of this matter! When I had sent an email off I went to my doctor to return home to find a eviction notice on my door to vacate the premises and be out on Thanksgiving day! I am medically ill with kidney disease as well has 2 small children that reside in my home she will not return my phone calls she will not give me a reason on why this was posted to my door she completely ignores me is this discrimination due to the fact I told her she wasn’t doing a very good job with handling the situation of the apartment complex with people breaking the lease?management shouldn’t treat people this way

  

  Business Response

  Date: 11/04/2022

  It is unfortunate to hear how many issues *** ***** have encountered on our property.  In reference to the maintenance issue, management has spoken with maintenance, a schedule will be completed so that any issues she may have can be inspected and addressed.  
  In reference to the complaints regarding neighbors, we would ask that *** ***** put those complaints in writing, specify which resident and include their apartment number.

  The notice to vacate  was issued because the manager received several written complaints from different residents regarding *** ***** actions, there have been two lease violations issued and they are attached and due to the manner in which she treated the manager on the last violation. 
  

  Upon receiving the last violation *** ***** came into the office upset about the violation.  The manager ask *** ***** to calm down, once that did not happen the manager contacted the regional manager to ask for further instructions because *** ***** continued yelling at her and refused to calm down or leave the office.
  The regional manager could also hear *** ***** yelling at the manager while on the phone, the manager was instructed to contact the police.   Police arrived but *** ***** still refused to leave the office, but after the officer continued to speak *** ***** decided to leave the office.
  

  Based on the violations and the actions taken by *** ***** in the office, a lease termination was issued. 

  

  Business Response

  Date: 11/14/2022

  Ms. Kitts,

  Management is aware of the issue and we are taking steps to respond.

  Customer Answer

  Date: 11/14/2022

  Complaint: ********
  
  
  
  I am rejecting this response because: it still does not resolve Any issue  of the false accusations that leads to a violation that was posted to my Door on 10/24/2022 nor does it have actual reason to evict myself and my children on Hear say because I feel like. The property manager at **** *** ***** ********** in ************ ** ***** has discriminated against myself with no accountable prof of the false accusations made by neighbors who was stated to me by ****** the property manger at **** *** ***** none of my neighbors liked me! So why listen to hear say and false accusations  with out  Adequate proof

  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have mold in my house & nothing has been done I been telling them for the past three years I have five kids that stay in this house and they have been getting sick ! Mold in they rooms and my kitchen ! It’s water coming up in my kitchen and bathrooms under the tiles!

  

  Business Response

  Date: 10/25/2022

  *** ******** allegations of mold in her house are false.  What she alleges is mold is what can be routinely cleaned up with common housekeeping practices by cleaning her baseboards and her windows on the interior and exterior.  *** ****** has never reported any issues regarding water coming up in her kitchen and bathrooms under the tiles to the office nor the property manager.  Currently, onsite maintenance and management staff are investigating this allegation of water and will address it accordingly if it is discovered there is water.

  Customer Answer

  Date: 10/25/2022

  Complaint: ********
  
  I am rejecting this response because: I have contacted the manager at ********* ******* several times about this matter it’s mold all over my house and I have kids ages 10 8 5 1 ! I have emails and pictures as well ! I will also be contacting a lawyer because false information has been provided by you guys !
  
  Sincerely,
  
  
  
  ******* ******