Complaints

This profile includes complaints for Wilhoit Properties, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wilhoit Properties, Inc

  1329 E Lark St Springfield, MO 65804-7351

  
• 

  Wilhoit Properties, Inc

  6200 Greens Rd Humble, TX 77396-1978

• 

  Wilhoit Properties, Inc

  1820 Carson Rd Birmingham, AL 35215-4336

• 

  Wilhoit Properties, Inc

  2555 S Cameron St Alice, TX 78332-6508

• 

  Wilhoit Properties, Inc

  2244 N Cedarwood Ln Springfield, MO 65803-4350

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is about apartment property manager for Clarksville Heights in Clarksville Tennessee. I first moved at the unit May of 2022 I had to do a background check I passed but my criminal history was repeated to Neighbors but the harassment didn't start there it started in November when my garbage disposal broke down she sent the maintenance they claim they fixed it but had to come back the next day then I received the letter that was basically telling me that they only come for important things but I had water falling out so they came the next and fixed it. Then she took my personal and private information and spread it all through the apartment complex without my permission and which can cause me harm if someone feel a certain way about the rumor. This is very unprofessional I caught her several times repeating my information three times. Then to follow the harassment came when she lost my money order and sent me a letter saying that my rent was not paid knowing full well that she had lost it. I took the measure to track down my money order had it stopped and I had to pay for that and then had to pay for a late fee that she charged me for knowing that she lost my money order and then she calls me back a week later to let me know that she found it. I am taking care of my granddaughter I am disabled and my grandchildren or school age so this harassment has to stop. Then she moved a neighbor on top of me that she full well known which the neighbor has mentioned to me that she had two children and one was a special needs child that ran back and forth and has to wear braces on his leg so she knows that make tremendous noise and she told her that was fine and I complained twice about it and she convinced her to put a rug down but she knew full well what she was doing. My complaint went unanswered the second time the first time it was calm but for some reason the upstairs neighbors thinks this is okay. And this behavior is still continuing cease and desist next.

  

  Business Response

  Date: 05/24/2023

  Ms. ******** moved into her apartment at Clarksville Heights
  on May 26,2022. Ms. ******** was required to pass the same screening as every applicant
  that moves in. Ms. ******** allegations that the manager discussed her criminal
  background is unfounded as no results of a criminal record was returned on Ms.
  ******** or she would not have qualified to move in. Ms. ******** garbage
  disposal did stop working, this is not considered an emergency however,
  maintenance did attempt a repair. It is not uncommon that even when a repair is
  made, something else can break.  Ms. ********’
  allegation regarding “spreading her information” is also unfounded. Ms.
  ******** handed her money order while the Property Manager was out on the
  property. The property manager admits she forgot she stuck it somewhere safe as
  she was not in the office at the time. The system automatically generates late
  notice to anyone with a balance. Once Ms. ******** contacted the Property
  Manager about the money order and it prompted the Property Manager to recall
  she stuck the money order somewhere safe. This was in no way intentional, and
  the Property Manager apologized to Ms. ********. On March 27, 2023, Ms.
  ******** sent an email to the Property Manager complaining about the resident
  that just moved in and the noise. This apartment was vacant for 8 months, so
  Ms. ******** had grown accustomed to having nobody living above her. I spoke to
  the resident who was apologetic, and she agreed to purchase some rugs to help.
  The Property Manager followed up on March 31, 2023, with Ms. ******** and Ms.
  ******** indicated in an email that things had improved thanking the Property
  Manager for her “quick” response in handling the situation. The community is a
  family community. They rent to anyone that qualifies. The Property Manager has
  been at Clarksville Heights since 2017 with no complaints ever filed. In May
  2023 Ms. ******** renewed her lease which would indicate she is happy at
  Clarksville Heights. 

  Customer Answer

  Date: 05/24/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  TheThe facts is not accurate and as I said I walked up on her as she was discussing it three times. And if it continues I will take my evidence and push forward. She is unprofessional and had no right discussing anything with anyone including neighbors or whoever will hear it. At the end of the day. It needs to stop it needs to stop her response was vague and inaccurate as I stated. I do have video of the garbage disposal that is gushing water so yes warranted immediate attention. And if continues I will be taking my evidence forward. So at the end of the day she has gotten away with nothing if there's another incident I will be moving forward with my evidence thank you for your attention and time.
  
  
  
  
  
  Sincerely,
  
  
  
  ****** ********

  

  Business Response

  Date: 05/30/2023

  Please provide all proof and documentation you are referring to for review. 

  Thank you

  Customer Answer

  Date: 05/30/2023

  As I stated, in my complaint, if it did not stop, I would be going forward. At the end of the day, the behavior is inappropriate, and my concern is raising my grandchild and making sure that she’s not in harms way. I complained about the noise above me twice the resolution of that was not helpful putting a rug down. I complained again and the noise ceased for a day or two and continued again, with another complaint, which had no resolution at all. I am trying to find a way to load the video for the sink and water that was warrant nonemergency. As for the rest of the evidence on video that I recorded of the noise and etc. I will keep until further advised. It is getting to the point where I may consider relocation to have a good peace of mind, but at this time I reject this solution because there is no solution offered.  also complained about my patio door not being able to be secured that was broken upon moving in. I have videos of my calling the office to report the door, which has not been fixed which will not be my responsibility upon moving out. I signed my lease for the second time being promise that it will be taken care of but none of the situation have been taken care of. No one should tolerate abuse of power in any establishment. thank you for your time and attention. Miss ********.

• Initial Complaint

  Date:04/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I WAS MADE TO GIVE UP MY SUPPORT DOG TO THE MATIENCE MAN I AM DISABLED

  

  Business Response

  Date: 04/20/2023

  After investigating the situation, Ms. ******** was not required to give up the dog, but did so voluntarily to the maintenance technician
  due to the fact the dog was too large for her to control.  At no point in
  time was Ms. ******** made to give up her dog.

  Thank you

  Management

  
  

  Customer Answer

  Date: 04/27/2023

  i was afraied that i would have to move...an am not able to any time soon id like my dog back

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have contacted my apt manager about issues in my apt for months every week its a new excuse. Our washer doors fell off well b4 i signed my lease its been 7 or 8 months and i still haven't gotten any doors they offered me to put up a curtain in front my washer n dryer to help muffle the noise. I respectfully declined i do not live in the projects. Also, my shower in the bedroom bathroom leaks as well as my toilet when it flushes. my baseboards around the appt are falling off. ive left a msg at corporate to give me a call. i have mold now where my shower leaks and toilet underneath my vinyl. upon move in my bug issue has never been resolved. i do reside at these appts i have a 6 month old baby who doesnt need to be in this environment.

  

  Business Response

  Date: 04/17/2023

  To Whom It May Concern:

  The washer/dryer closet
  doors have been ordered, we apologize for the delay.
  

  There doesn’t seem to have been anything
  reported to the office other than a toilet running in May of ’21.  Last week a resident noticed water in her bathroom, she turned off the water and had someone check her toilets. They found no issue in her toilet but when she called
  the resident in 313 they said they had an issue with their toilet. When a
  vendor was sent in to check on the issue, they noticed that the toilet was
  broken, and water was all over the floor. In addition to this he noticed a
  hole in the shower so he went ahead and ordered parts. None of this was
  reported to the staff.

  Pest control is
  scheduled to be on the property Wednesday as part of their monthly
  contract and this building will be treated.
  
  Sincerely,

  Management

   

  Customer Answer

  Date: 04/18/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  This is fraudulent I indeed reported this back in oct gave a whole list and she sent her cousin to come look at b4 Jan and didn’t say a reason why as to why it wasn’t addressed and went to her later and said that I had cat residue. And I don’t have any communication with her visible it’s all been on the phone or in person. 
  
  
  
  Sincerely,
  
  
  
  ****** *****

  

  Business Response

  Date: 04/19/2023

  To Whom It May Concern,

  We understand you don't agree with our last response, but it appears we have taken action to satisfy your concerns.

   

  Sincerely,

  Management
  

• Initial Complaint

  Date:03/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have yet to hear from any representative of this company, including the the rude lady mentioned in my original posting. The apple doesn't fall from from the tree. Wilhoit Properties supports the unprofessional attitude of Ms. *, and her rant in which she was basically trying to tell me " why do you keep calling, did you not get my voicemail and I will not answer any of your questions or call you back."This company upholds this type of behavior and is morally hollow. I would not dare let my dog stay at one of its properties, let alone my 78 year-old mother. Please feel free to check my ****** reviews this is my only 1 star rating - I wish could give them a zero rating.I have NEVER dealt with a more a rude person in my life then I did last week by an employee of Wilhoit Properties Inc. I have emailed and called corporate- no callback or email response provided. They only replied to my ****** review because of the publicity and possibly losing a customer/ money.I am writing to you regarding Ms. *. a representative for your company. I called the property three times - On the last call, Ms. * answered. I explained that I was assisting my mother in locating a one-bedroom apartment. Ms. * dismissed me and immediately asked if her anschine was not working at her office because she saw I had called before- ignoring and not addressing my request for information.I responded, "excuse me?"She then continued to discuss the answering machine and said she was on the other line with another applicate.I informed her she could provide me with the requested information, considering the time she just spent elaborating on the answering services.She again discussed the answering machine, asking me if it had been picked up. Ms. * never answered my question or even offered to call me back. Ms. * was extremely rude and unprofessional and would greatly benefit from basic customer service training. I informed Ms. * I would contact the corporate office, and Ms. * replied, "That's fine."

  

  Business Response

  Date: 03/10/2023

  Ms. *****,
  
  We apologize for your unsatisfactory experience with
  us.  Our mission is to always provide a great experience while looking for
  a place to call home.  We will be reviewing this situation with our team
  members to ensure this does not happen.
  
  Sincerely,
  
  Wilhoit Properties

• Initial Complaint

  Date:01/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** ******** **** ***** **** ***** repeatedly harrassing me to sign lease refuse to let me month to month I been a resident for 11 years I'm trying to buy a home I have reported to my FSS worker ***** is forcing eviction since 9/2022- 12/2022 extra charges letter on door and phone calls refuse to accept rent

  

  Business Response

  Date: 02/06/2023

  Re: BBB – ******** *******
  
  ******* ********** – Resident 
  
  To whom it may concern:
  

  Ms. ******* resides on a property that we acquired in August of 2022.  Upon acquisition the team began working on lease renewals and rent collections.   Notices were sent to any resident that had an expired or soon to be expired lease or annual certification, as well as anyone that was delinquent in rent.   Ms. ******* received notices for all three.   The Manager explained that we are required to send the notices and would have to continue following our process until she was back in compliance.

   

  Sincerely,

   

  Wilhoit Management

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Retaliation
  On January 9, 2023, I was in the building community room with three other residents when at 5pm, the *********** *** told us we had to vacate the room then go to the office to sign out for a key to get back into the room if we wanted to continue to use it. We told him that we were not going to leave and that we did not have to get a key. He left to get the ******** Moments later, the *******, ***** ******* arrived and told us to leave or sign for a key. We explained to her that nowhere is our lease agreement, or the community policy states that the common areas had to locked after office hours or that a key must be obtained to use any common areas. As she was leaving the room, she turned and took a photo of us four residents in case there was any vandalism after we left and then proceeded to walk out of the room. As she was leaving, she turned around again, and this time made an obscene gesture with her middle finger at us. About 15 minutes later she returned with a Police Officer and told us again to leave the room or sign for a key. The implication is that she called the Police to have us removed from the room. Not wanting to cause any problem, a resident in our group signed for a key.

  

  Business Response

  Date: 01/20/2023

  As you are
  aware, we are currently in the process of resolving this complaint.

  Thank you

  Wilhoit Properties
  

  Customer Answer

  Date: 01/20/2023

  Complaint: ********
  
  
  
  I am rejecting this response because: I am not aware the Wilhoit Propeties are in the process of resolving this complaint. I am requesting that a representative from Wilhoit Properties to contact me directly

  as to what steps are to be taken concerning the incident on January 9. This matter must be taken seriously. This is unacceptable behavior for a property manager to conducts themselves towards its residents.

  This is not an isolated incident as there is a culture of disrespect that ***** ******* has towards the residents. If Wilhoit Properties is truly going to this resolve this complaint, then they must speak directly

  to the residents as to the conduct of ***** *******. This is our home, and nobody should be treated in this manner. I would never allow my mother or father to reside at *** ****** ***** **** in *********

  ***** if I knew that they were to be treated this way. This is bordering on elderly abuse.

  I truly do not wish to escalate this to other agencies and respectfully await a response from Wilhoit Properties.

  
  
  
  
  
  
  
  Sincerely,

  
  **** ****
  
  ************

  

  Business Response

  Date: 02/03/2023

  To Whom It May Concern:

   

  We will have a Wilhoit representative reach out to you.  We take all concerns/complaints seriously, this has been investigated.

   

  Sincerely,

   

  Wilhoit Management

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** ****** I have rented an apartment from you for years. I’ve sent numerous complaints
  Regarding my apartment at **** ****** *** *** *** ****** ***** *****. I have made complaints to Wilhoit corporate and they said they would relocate me but never did. Reason for Complaint is under every room of my apartment is a garage that make a Horrendous noise and vibration 24 hours a day in every room of the apartment. I am so tired of this and put in a 30 day notice but now I’ve been told that I have to pay to break the lease and keep my deposit, this is so unfair. I’ve had problems in past here being told to put a sign on my door stating my family has covid during the epidemic by your staff. I’ve been treated unfair and I’m seeking a lawyer.

  

  Business Response

  Date: 01/12/2023

  ****** ***** **********
  **** ****** ****
  ******* ***** *****
  ************ ***** ************ ***
  
  
  
  To:  Whom it may Concern
  
  Re:  Unit *** ****** ******
  
  Ms. ****** has been renewing her lease with us since August 21,
  2015.  I have no knowledge of any previous
  years of her having noise issues with her neighbors.  My first knowledge of her noise complaint was
  when she turned in her 30-day notice on the attached plain sheet of paper with
  a vague description of why she is moving.
  
  Once our office received her notice on the attached plain sheet of
  paper, my office contacted her regarding our Lease Buy Out Options since her
  current lease did not end until 7/31/2023.
  When she came in on December 5, 2022, she completed the attached
  Wilhoit Properties 30 Day Notice to Vacate.  She also agreed to pay our Lease Buy Out Fee, which is equal to one
  month’s rent. In addition, she was told that her deposit would also be
  forfeited as a part of this agreement.
  
  As of today, January 3, 2023, per her attached notice to vacate, I have
  not received her Buy Out Fee, apartment keys nor garage remote.
  
  Here at ****** *****, we take all resident requests/complaints
  seriously and act accordingly within the terms of our community policies. In
  this instance, it appears that Ms ****** was ready to move and unfortunately
  did not allow management to take any appropriate action needed to assist in
  resolving her noise complaint.
  
  Thank you,
  
  ****** *****
  ****** *****- Community Manager
  **** ****** ****
  ******* ***** *****

• Initial Complaint

  Date:12/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello we are living at an apartment complex that charged us a 300$ pet deposit (which we have sign LAW biding documents) that prove we paid as well as being charged for a service animal. We were told from our apartment manager to turn in documents from doctor which we submitted. Then all of a sudden she tells us the deposit was never inputted. She never told us this may 2022 when we resigned our lease. It’s ridiculous already we have submitted the rental agreement for when we first moved into ******* proving to y’all that we were indeed charged a 300$ per fee when our dog is akc and a service animal for our permanently disabled son not just that in the state of texas it’s illegal to charge a tenant when proper documentation proving he is a service animal for our son. Please get ahold of me asap. We were told it would get taken out of our rent with whatever documents we gave to office manager. This needs to get taken care of before the end of the year. She has been telling us since may that she was taking care of this and never got taken care of and all of a sudden that deposit was never made!!
  
  Thank you
  ****** ******

  

  Business Response

  Date: 12/30/2022

  Hi Ms. ******,
  
  Thank you for your letter of concern and I wanted to clarify a few items.  I
  know you said that you paid a pet deposit to the previous management
  company, but when we acquired the property, we did not have a pet deposit
  on file.  We only had a move-in deposit.  We granted your
  emotional service animal request and I have attached the paperwork for the
  approval.  We also, do not charge for pet deposits for Emotional
  Service Animals.  Can you please send us a copy of your receipt for
  the payment of the pet deposit so we can get this corrected in a timely
  manner.

  Thank you,

  ******* ********

  VP of Property Management

  Wilhoit Properties
  

  Customer Answer

  Date: 12/30/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  I have recently submitted a copy of our lease which is a law biding document that is signed and can not be altered in anyway which is stated on top of the forms. Which was denied for not being In system yet we brought it to our apt manager attention back in may which she said she would talk to y’all about it then again in July and still no response. Yet a week before the end of the year and the money isn’t shown that we paid the deposit. What happened in between that she couldn’t bring it up to us beforehand. I will be sending over the law biding document. Here’s my email that way we can get this resolved. 
  
  Sincerely,
  
  
  
  ****** ******

  Customer Answer

  Date: 12/30/2022

  here's a copy of our lease agreement

  

  Business Response

  Date: 01/13/2023

  Unfortunately, the documentation you provided is not proof of deposits paid.  We are happy to reconsider if proof of paid deposit is provided.

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a sprinkler valve busted in my daughter’s room Christmas Eve morning around 5:20am. The sprinkler system never went off until 3 hours after the damage was already done. They were refusing to put us in a motel or an empty apartment. The property manager put us in the empty apartment anyways. All because I don’t have renter insurance, but the sprinkler valve busting is completely on them not only damaging the apartment, but ruining a lot of my daughter’s belongings. It also ruined our Christmas. They have been running up my electric the passed few days trying to fix the valve, wall, ceiling, and the floor and I am stuck paying for it. They are completely putting everything on me and my family. I have witness of the property manager telling me that her manager is refusing to help us. I even got told by one of the employees that they refuse to upgrade or make the apartments better in any kind of way and that the whole apartment building has black mold growing in it. They are constantly raising the rent every year when everything is always falling apart in it. They say that they are hud housing or income base, but they aren’t. The manager told me they are not, but they are constantly turning people down for “making too much”. They don’t do anything about anything here.
  While “fixing” my apartment they decided to rip my child lock off my door. What a great place to live.

  

  Business Response

  Date: 12/28/2022

  Wilhoit
  Properties is in receipt of the complaint submitted by ******* ****** regarding
  the sprinkler line breaking at ****** ***** **********.
  The severe winter weather caused a fire sprinkler line to
  rupture.  Maintenance responded as soon
  as they were notified.  The team
  immediately started calling vendors to respond, and ****** ***** was put on a
  wait list for them.  Due to the high
  number of emergency calls, and the freezing temperatures, their equipment was
  not functional until the next day.
  The Regional
  Manager was able to get approval that day to allow the family to use a vacant
  apartment while the repairs were in process.  Wilhoit Properties recommends renter’s insurance to all residents to
  cover any damages of personal belongings, to cover a hotel stay during repairs,
  and additional electric usage.  It is
  stated in ****** ***** Apartments lease we do not cover personal belongings or
  displacement costs. 
  ****** ***** ********** is a Section 42, Tax Credit property which is affordable housing for
  low income.  This program has income
  restrictions as part of their guidelines.  ****** ***** ********** follows the OFHA rules regarding the application
  process and OFHA approves the rent amounts.  Rent is not based on income.

• Initial Complaint

  Date:11/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in an apartment complex owned by the company Wilhoit property the name of the property is ******** ** **** **** and as of October the 4th 2022 I had a balance due of 5,786.80, on October 19th 2022 I received assistance from Texas rent relief in the amount of $8,538.80 this amount was to cover months from February of 2022 to November of 2022 on November the third I received a notice for a balance due of $960 I was told that this was due to late fees I requested the late fees be dropped due to me waiting on government assistance I was then told on November 29th that I still have a balance due of 260 dollars and I'm not getting understanding of why I have any balance old if Texas rent relief help with all payments I'm constantly getting harassed by office staff, I received countless amounts of notes on my door for this and other things I have 4 kids that stay with me and my 13 year old daughter constantly see the maintenance standing at my patio taking pics of my property, the manager has been seen trying to enter my apartment without any request from me and when asked on one account she said it was an housing inspection but I'm not on housing but I was at work and my wife was getting out of shower and kids at home sleep my wife seen the manager and the manager then left without an explanation until I got off work another time i was at work and my daughter called in a panic because she seen the manager pulling on doorknob to get in for some reason and the she just walked away when I called to see what the problem is the manager then said it wasn't her and that my daughter made a mistake I am constantly missing time frome work to stay home due to kids feeling not safe on another day around 3am I woke up to my car getting towed away after speaking to the driver I was told that my car was specifically requested to be removed from the property by the manager I was once an employee but now I am not and now office staff is constantly harassing me

  

  Business Response

  Date: 12/02/2022

  Mr. Stephens,

  We are in receipt of the rent relief money but there was one month that was a partial payment which left a balance of $262.50 as of 11/30/2022. ******** ** ******** staff waived all the appropriate late fees.  

  The on-site team has the right to inspect your unit with the appropriate 24 hour notice posted.

  Unfortunately, your vehicle had been towed due to not having the proper resident tags.

  Sincerely,

  Wilhoit Properties

  Customer Answer

  Date: 12/07/2022

  Complaint: ********
  
  
  
  I am rejecting this response because: can you please point out on which specific month you are referring to that trr (Texas rent relief)  didn't cover 
  
  
  
  Sincerely,
  
  
  
  ****** ********

  

  Business Response

  Date: 12/08/2022

  *** *********

  We apologize but the amount listed on previous response is due.

  Sincerely,

  Wilhoit Properties