Complaints

This profile includes complaints for Wilhoit Properties, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wilhoit Properties, Inc

  1329 E Lark St Springfield, MO 65804-7351

  
• 

  Wilhoit Properties, Inc

  6200 Greens Rd Humble, TX 77396-1978

• 

  Wilhoit Properties, Inc

  1820 Carson Rd Birmingham, AL 35215-4336

• 

  Wilhoit Properties, Inc

  2555 S Cameron St Alice, TX 78332-6508

• 

  Wilhoit Properties, Inc

  2244 N Cedarwood Ln Springfield, MO 65803-4350

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for these apartments at the beginning of October and I have been called back for revisions at least 5 times. I have been run around in circles because I need a place to stay. Nobody told me it takes 2 weeks or longer to run this application. And I was not told my deposit is not refundable if I want to cancel. *** had to take off work to do these corrections because they are not open on weekends and I work during normal business hours. I called them to cancel and they told me my deposit is not refund able since my application is still processing. Why would I pay a deposit to hold an apartment if Im not moving in?? Also the Hispanic lady was very rude to me the assistant manager I think because she told me to go wait outside after I was frustrated from being called up there for the 5th time to make revisions on my application. This is so ridiculous and I want my money back. I called the corporate office and have not received an answer from them either. They are robbing folks of their money and then not refunding them. They also make u do revisions for the same things over & over, & the office staff are very inconsiderate and rude!

  

  Business Response

  Date: 11/15/2023

  Please provide a property name.

  Customer Answer

  Date: 11/15/2023

  Timber run apartments in **********

  

  Business Response

  Date: 11/17/2023

  The delay is due to missing student verification which is to be provided by a third party document according to LIHTC requirements.  The verification must be sent directly from the academic institution to the property.  Until the missing requirements are received, the application is at a standstill.  Per the application the deposit is non-refundable if the application cancelled.

  Customer Answer

  Date: 11/17/2023

  Complaint: 20870092
  
  I am rejecting this response because:I have been called for corrections 5 times over the course of the month. This student verification just came up and is now another delay they are adding. This company is lying. They are not sending all corrections at one time, they are making me come back for the same corrections for different things at different times. Id like a resolution or I will be making another complaint to the affordable housing authority. Also nobody mentions how their representative in the office was rude to me for no reason on my part. The school says the 3 rd party requesting information has to reach out, but this apartment complex is requesting I send them verification that I am enrolled in school. I have told the apartments that they must request that from the school but they are just now telling me its my responsibility when Ive already provided them all details they need in my file. This complex is discriminating against me and lying on this complaint
  
  
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 11/17/2023

  Unfortunately, we are required by the *** to verify all assets and income, and this can sometimes be a process depending on the circumstances of each applicant and how quickly the third-party verifications are received and what additional questions come up during that process.
  
  We will investigate the complaint from you regarding our on-site team members.

  Customer Answer

  Date: 04/15/2024

  This company has wrote me a fraud check, and then blamed it on me. The lady *********************** up on my face and ******* just rude as h*** They say I told them to put a stop payment on the check. Why would I ever do that and I have emails to prove it. I will call the police every day until this company fixes this issue. I went to cash a deposit I received back at PLS, PLS called me and said the check is bad & fraudulent. I called timber run apartments on *******************************************. *********************** up on me and told me to call PLS to get the information. PLS will not talk to me because they want to talk to the people who wrote the check. I hate this company to the core and dont move here. I will call the police every day if I have to

  

  Business Response

  Date: 04/24/2024

  Re: BBB Timber Run
  Timber Run Apartments Applicant-*********************************
  
  To whom it may concern:

  
  ********************** applied to live at ********** Apartments.  The approval process took longer than anticipated due to delays by both parties.   There was some back-and-forth communication about what was still needed, then ********************** couldnt provide us with the documents required to get the file approved, and the application was canceled.  The deposit was refunded to ************************, and we ended up having to stop payment due to her not receiving it.  She then updated her address with us,and another check was sent and received.   

  
  

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are having issues with the management at the office due to vandalism and criminal mischiefs and manager ***** and her assistant dont want to help us. They said its not my car not my problem but they dont want to fix the property gate nor install camaras or an alarm system, they dont even want to contact corporate to help us .They are Threatening us to stop calling the cops on the people stealing from us , saying they are not going to renew contract .please help us

  

  Business Response

  Date: 11/13/2023

  Unfortunately, crime has no zip code, and with the recent occurrences, the property is putting extra measures to hopefully dissuade people from engaging in criminal activity on our property.  We have upgraded the lighting, started a neighborhood watch program, hired a security patrol company and have engaged with the local police department for guidance in handling these issues.

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have emailed this company many times about work orders, complaints on the apartment management, and no call back. Management is disclosing tenant information within the apartment complex and favors tenants and uses tenants to take pics of others business. Submit work orders and none to be fixed and Management tries to bully everyone by stating her background being ******* military and work for an attorney and is a so called WITCH She has disclosed this to several tenants as to making her above everyone . I have lived there for 9 yrs and our community complex has 27 vacant properties thats lowest ever. All due to this management. What assistance can I get from BBB to help with the management and unresolved work orders They even file under equal housing and most of theses tenants do not have accommodation to meet the low income assistance to comply with. Even all the mail boxes in the complex have been broken and no locks on mailboxes , kids in the area have tampered with I thought that was a federal offense ************** wants to send violations on parking , unloading stuff and parking to unload , and visitation violations but doesnt take care of the necessities or work orders. This has been an ongoing issue with management but we dont know where else to go to make aware of situation.

  

  Business Response

  Date: 11/08/2023

  Please provide the community name so that we may address your concerns appropriately.

  Thank you

  Wilhoit Properties
  

  Customer Answer

  Date: 11/11/2023

  ***********************

  ************************;

  ** 78861

  ************

  

  Business Response

  Date: 11/13/2023

  Thank you so much for bringing this to our attention. We apologize for the negative experience you have been having at *************,and we hope to change that.  We appreciate the feedback and will be addressing these issues.

  Customer Answer

  Date: 11/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apartments are Retalliating and Demanding unfounded fees for their filthy and uninhabitable apartments that I refused to move in and because of that they are trying to keep my $300 deposit as well as charge me 4 months of retro fees that they caused. It took them 4 months to approve a move. They never showed me the unit after me asking to see it several times. And I was told by their leasing managers that needed the $843 in full along with late fees because I contacted corporate on them when I was initially given 30 days from 0ct.30

  

  Business Response

  Date: 11/21/2023

  Unfortunately, we are required by the *** to verify all assets and income, and this can sometimes be a process depending on the circumstances of each resident and how quickly the third-party verifications are received and what additional questions come up during that process. To address the unit being uninhabitable, this unit was not move in ready when it was showed to you.  ********** was letting you see where the location of the unit was, but unit was not actually ready for move in, that is why they did not want to show it to you.  As far as your resident ledger, please contact the office so they can walk you through your rent due, payments made and possible late fees that *** have been accrued.

• Initial Complaint

  Date:10/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently live in one of their apartments in Amarillo. I do pay a portion of the housing which is *** housing. There required inspections every year. They have failed three inspections and so *** quit paying for the apartment. I have a disabled child and am frantically looking for housing for three. They ignored inspections until it was too late. I was only late one time in the five years that I have lived here. It almost feels like this was deliberate. There is a new property manager. The issues are with the windows that can't be opened.

  

  Business Response

  Date: 10/26/2023

  There is a newer manager at ***** ****** Apartments who thought the three items on the inspection were complete.
  The Regional Manager looked over the City of Amarillo Housing inspection letters. ***** ****** has until October 31, 2023, to remedy the noted deficiencies. The baseboard stain has been repaired and two new windows have been on order.  The windows will be installed on Monday, October 30th, 2023. The Regional Manager has notified ***** *****, the Lead Inspector for the City of Amarillo of the anticipated completion of the repairs.  According to the inspection letter, if the deficiencies are completed by the 31st, then Ms. ***** will not lose her housing and can stay in the apartment. 

  Customer Answer

  Date: 11/01/2023

  Complaint: ********
  
  
  

  I would like to respond to your comments. I was offended by
  your statement, that your office manager, *******, was new and she thought that
  the repairs had been completed. I would like for you to hear my account of what
  actually happened. In July, I sent an email, addressed to *******, telling her
  that I had noticed a place on the wall, in the living room, that appeared to
  possibly be caused by a water leak and I was concerned about possible mold.
  Keep in mind, that I was concerned about possible damage to your property. I
  didn’t receive any response from her. A couple of weeks later, I called and
  followed up by leaving a message on her answ****g machine. Still, I got no
  response from her. In August, she would have gotten the first notice from the Inspector,
  who would have informed her of my annual *** inspection. He found violations of
  the windows, at that time. The second letter was sent to her, informing your
  company of the violation. They have told me in the City Inspection department,
  that they have no record of any response from your company, to the 3 failed
  inspections. The second inspection would have been exactly as the first, with a
  letter informing you/her of the inspection, followed by a letter of the
  violations. Again, no response from her or your company. By the first of
  October, she and I both received letters, informing us that City *** would no
  longer pay for my rent, because of your refusal to respond or answer to their
  inspection violations, which were the windows. When I went in to discuss this
  with *******, she told me that she thought these repairs had been completed in
  June. She also said that she thought it was up to ME to handle the inspections,
  not HER. ME, THE TENANT?  I also have a witness, who accompanied me to her
  office, when I had no other choice, but to give her a 30 day notice, because I
  knew that I would not be able to pay the full amount of rent for my apartment.
  She repeated that she thought the repairs were done in June, and told me, for a
  second time, in a condescending manner, that I was “overreacting“. Keep in
  mind, that the first inspection was in AUGUST, when the Inspector found the
  window violations. So, it is plain to see that she blatantly lied, to protect
  herself, by saying she thought the issue had been resolved in June, when
   the inspector had not even determined the window violation, until his
  first inspection in August! Additionally, who did she think completed the work
  in June? Her story makes no sense whatsoever. What I would like to know, is did
  your company make the decision to completely ignore three *** inspections or
  did ******* do this on her own? Because, I can’t imagine your company knowingly
  and deliberately ignoring these *** inspections, which is a violation of the
  ***/Landlord guidelines. And if ******* acted on her own, she could have cared
  less what kind of terrible position she put me in. I have had to race around,
  every day, to find any kind of a decent place for me and son to move to and
  start packing up my household belongings. This has caused me tremendous
  emotional distress, and I will now have to pay movers, because I have no help.
  And, she tells me that I am overreacting! All of this you or she did to me,
  because one of you decided to ignore the *** inspections. She has told me that
  I can stay until November 12 and that I will not have to pay a reletting fee
  for moving before my lease is up. I didn’t break my lease, you or she did. She
  couldn’t tell me if I would get my deposit back. All I can say is, I better get
  my deposit back if I leave, and not be charged a reletting fee. Because, none
  of this was my fault. I have been contacted by your Regional Director, who has
  told me that they intend to fix the windows and I can stay in the apartment. I
  have informed her that I will let her know if I decide to stay or move out.
   If I do move, I will be asking you to pay for my moving expenses and any other
  damages that I have suffered because of this. I have sought legal advice. 

  ***** *****

  

  Business Response

  Date: 11/06/2023

  As soon as Wilhoit Properties' Regional Manager was made aware of the issue, contact was made with the City Inspector. It was confirmed that if the repairs were completed by the inspection date, November 2, 2023, the apartment would pass and moving would not be necessary. The repairs were completed, and the unit passed inspection. There is no requirement for Ms. ***** to move from the apartment. Standard operating policy and procedures will continue to be reviewed and followed by all Wilhoit employees. 

  Customer Answer

  Date: 11/14/2023

  Complaint: ********
  
  
  
  I appreciate your
  Regional Manager, ****, reaching out to me, and that she has told me that she
  will work with me, as it was negligence on your part.  However, your offer
  to let me continue to live there is too late. City *** had already told me that
  they would not pay my rent. I realize that you replaced the windows, and they
  passed after four inspections, which the inspectors said that they couldn’t
  believe you were given that many chances to comply with the violation. I ported
  over to another *** program, after not finding any decent place to move to. I
  finally had to look outside of the city limits. As I said before, it put me in
  a terrible position. I attempted to contact Wilhoit Properties directly and had
  no response in regards to the issue. Had I not contacted the Better Business
  bureau, your property manager would have most likely succeeded in cov****g up
  this terrible mess. As I mentioned before, I do appreciate you working with me
  as I prepare to move. I would like to have a written statement stating that
  there will not be a reletting fee and that I will receive my deposit back after
  a walk through inspection. 
  
  
  
  
  ***** *****

• Initial Complaint

  Date:10/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/3/23 I filled out an application and paid deposit. I was 8 months pregnant and was told it should not be a problem to have a move in date before my baby was born. After giving deposit, it is impossible to get ahold of anyone via phone or in person. The office is locked even during posted business hours. I have been contacted twice to make revisions to my application but still not given any information on availability. I was finally able to catch someone in the office on 10/11/23 and advised that I needed my deposit back due to no contact and I had to find another place to live. After asking for deposit to be returned to me, I was told we have been approved but they still need one more revision. The lady in the office could not even tell me exactly what revision was needed. She said she would call with 24 hours but I never received a call. I went back to the office and once again, they are closed during business hours. All I want is a refund on my deposit since they have not responded to me and I have found another home.

  

  Business Response

  Date: 10/17/2023

  Thank you for reaching out to us.  ************* name is missing.  Once this information is provided, we will engage property management for review and response. 

  Respectfully,

  Wilhoit Properties
  

  Customer Answer

  Date: 10/18/2023

  The name of the community is "Fieldstone".

  

  Business Response

  Date: 10/25/2023

  Thank you for bringing this to our attention.  After a secondary review of the application dates and the processing of the application, management has determined to refund the deposit.  A refund will be sent to the address listed on the application within 14-days from October 25, 2023.  Receipt time is approximately 7 days after mailing but can be longer if the applicant has moved and mail has been forwarded.  If you do not receive the refund by November 25, 2023, please contact the property office by phone at ************** or via email at *************************************.    

  Customer Answer

  Date: 10/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The property manager and corporate are un professional. They tried to evict me, i got a lawyer and they reversed it. Started filling out renewal again and now she is trying to tell me to get out by 10.18 but has no reasoning. It took 3-4 weeks to take care of a shower head that broke that I had been informed them was broke. The property manager was the the reasoning the water ran for 2 hours and my whole apartment water had to be shut off. She did not answer her door, the emergency maintenance has never called me back, the fire department had to come out and repairs took 3-4 weeks. And the wall still looks terrible. She doesn’t communicate. Everyone here complains about her. She’s not professional, all her kids will be in the office screaming. No one in corporate responds. I’ve emailed and emailed. We have no maintenance man. This new horrible property manager we just got her bc they couldn’t keep one. I need some major assistance.

  

  Business Response

  Date: 10/05/2023

  Ms. ******** allegation's are false allegations. Ms. ****** has been in constant communication with not only the Property Manager but also the Regional Manager (corporate) I have long strings of back and forth emails to show this communication if necessary. When speaking with Ms. ****** on the phone she is hostile and uses profanities. Ms. ****** is currently under eviction for multiple reasons, one of which is threatening the Property Manager. This community is under a tax credit program which requires specific documentation to qualify, Ms. ****** has failed to provide these documents. We have recently retained  council to handle this case against Ms. ******. 

  Customer Answer

  Date: 10/13/2023

  Complaint: ********
  
  
  
  I am rejecting this response because: they are stating lies. I have never ever threatened her and a neighbor has a video camera of whole incident so they are making up lies. I will forward everything to my lawyer as well. I have provided them literally everything they need they are not waiting on me we are waiting on them. They have no communicated at all, and i have all my emails and voice calls and no responses. I do however have screenshots of the property manager buying weed from residents, and have messages of her asking other residents for weed. Her kids stay in that office. I have other residents willing to go to court about her not fixing their apartments STILL, mold in their apartments, i have photos of my half job that was done. I will provide photos and proof to the bbb. I’m not going back and forth with a fraud company though. Who literally makes up lies. So the threats i hope they have proof of bc i have our whole argument on camera and record. So maybe they should’ve asked both sides instead of believing their non professional manager who always high. Ask her to pass a drug test. But I’ll see them in court. This whole property site needs to be investigated and shut down. Multiple units do not have working dryer and washers, normal living things we should have. MULTIPLE units have no dishwasher, garbage disposal, no working lights, dirty ass vents that in our lease day will be changed ARE NEVER changed bc we have no maintenance. Send anybody out to look for yourselves. But whatever you do please investigate Wilhoit first for yourself, their paperwork, and their units. For yourself! 
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ******** ******

  

  Business Response

  Date: 10/20/2023

  As stated in previous response. Council has been retained to handle this case. All other communication or responses should go through council. 

• Initial Complaint

  Date:09/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The online system was down when I tried to pay the rent I screen recorded it and went and got a money order because I pay online I didn’t know exactly what to put on the money order so I went to the office which she wasn’t there as usual she came after hours to do her work I got charged a late fee even though the payment was paid before the time I asked the apartment manager if I can have that waived because I have proof she wasn’t in the office per usual and that I paid on the correct date she said she will ask upper management when I saw her on a different day and asked her had she been able to speak with them she advised me she has not I asked her to let me know as soon as she hears something as I walked away she called me a racist slur I have been requesting to speak with upper management since then myself to file the complaint but she refuses to give me their information said the complaint will just go back to her tried to upload video of multiple times going to office during business hours and her not being in her office

  

  Business Response

  Date: 09/26/2023

  Please provide the community name.

  

  Business Response

  Date: 10/03/2023

  ********** ******* rent policy is as follows: Rent is due on the 1st of the month, with a 5-day grace period. At the open of business on the 6th the rent is late, and a $50 late
  fee charged.

  There are several ways for a resident to pay rent. Rent can be paid through the online resident portal, a check or money order can be put into the secure rent drop box located at the office or brought into
  the office and handed to the Property Manager. If the office is closed, the manager is unavailable, or the online resident portal is down due to technical issues, the secure rent drop box is always available for a check or a money order to be dropped by the 5th of the month ensuring an on time rent payment. 

  Customer Answer

  Date: 10/03/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  I understand the policy and if you look at my account I pay on time because I hadn’t done a money order before I use the online portal however I got it on the 5th of the month because I didn’t know how to file it out an your employee is never in the office I didn’t want to drop a paid money order with no info on it in the drop box if you review the last few employees hired at this location they haven’t been the most trusting so I did all I could on my part by making sure it was paid on the correct date even though the employee is never in her office and the system was down attached in prev complaint is evidence of this I messaged in because I didn’t feel I should be punished for the failure of the employee and system 
  
  
  
  Sincerely,
  
  
  
  ***** *****

  

  Business Response

  Date: 10/11/2023

  This late fee has been addressed. Ms. ***** will be contacted by the office personnel to ensure that she is aware that this issue has been addressed. 

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into a property October 2021 and the apartments was ***** ****** apartments on ****** ****** ***** On many occasions, I’ve asked him to fix different things that transpired doing the time I live there I called about leaking ceilings, air-conditioning leaking into the bedroom (master). I was also on housing. They filled housing on three separate occasions because they would not fix the leaky roof the hole in the ceiling until housing, notified that they were coming they still felt because no carbon dioxide detector toilets stop up, I had bullet holes just above my bedroom outside the building I’ve had break-ins car windows busted out and that’s not, including the fighting the crime the outright people the police over there every single day due to someone shooting it, someone or committing some type of crime so housing told me to move. I moved out July 31 of 2023. I was instructed by the property manager, **** * that I would receive my deposit back up on me moving out within 30 days I did not receive my deposit back. I went over and asked her what was the problem it was you know me getting my deposit back? She said it that I was not getting it back and it gave me no reason why I ask for a closing balance to know what I was being charge for and she was very irate with me. I called corporate since 1 September and I’m not getting anywhere with them they keep directing me back to the property manager she’s not returning my calls I have not received a code closing account balance , and given his property 80 on the raider scale to 1 to 5 they will not fix anything I had to call them at least five times before I can get something done for as maintenance. All the manager tells me when I do talk to her is she have to get instructions or approval on doing things and wilhoit property will not allow her to fix anything that’s the statement she gave me so please help in some kind away. Thank you.

  

  Business Response

  Date: 09/28/2023

  More InformRe: BBB – ******* ********
  Costa Rialto – ******** ******
  
  To whom it may concern:
  *** ********** lease agreement
  was due to end on September 30, 2023.  On
  July 7th *** ******** submitted a written notice of intent to vacate
  the premises on July 31, 2023.  Because
  she did not fulfill the lease agreement, her deposit was applied to a portion
  of the fees incurred. 

  Sincerely,

  Wilhoit Properties

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bathroom needs a safety bar, cabinets needs repair, dogs running with out certification for support dogs. Poop not cleaned up and the barking well that's all I'm going to say about that.

  

  Business Response

  Date: 09/01/2023

  Wilhoit Properties and Huntington Falls Apartments are in receipt of complaint # ******** by ******* ********. After reviewing Ms. ********'s file there have been no work orders for cabinets in need of repair or a request for safety bars submitted to the office. Ms. ******** should contact the office with her work order requests. The site manager will then be able to enter a work order for the cabinets and further assist Ms. ******** with her Reasonable Accommodation request.  
  Huntington Falls management will send out a letter to all residents with a reminder of the pet policies. Emotional support and support animals are documented through the office with reasonable accommodation requests. The information on each individual animal would not be made public. If Ms. ******** has knowledge of specific animals that are running off leash and defecating in the grass without the resident properly disposing of the defecation, she is encouraged to let the office know those units' numbers. The Huntington Falls management is then able to effectively address the concern directly with the noted resident. 

  Wilhoit Properties and Huntington Falls Apartments will address Ms. ********'s concerns promptly.