Business Profile

Property Management

Wilhoit Properties, Inc

Headquarters

Complaints

This profile includes complaints for Wilhoit Properties, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

81 total complaints in the last 3 years.
17 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello my name is *********************.and I been trying to reach to ya'll and I did sumit couples of complains to the manager office and she said she couldn't do nothing.there's been an issue I report someone that I saw doing drugs and since then my car it's been vandalized I even put cameras and they hacked them, I had to return the cameras and I already reported to the police I report that apt C307 are being making a lot of noise at night and she keeps saying that nobody lives there.and I was telling her that some body was there and she said that it was the maintenance.and I told her that it was ***************** at night that how the maintenance were going be working at that hours.and she like yeah they work late.and I'm like really that late 2,3,4 in the morning there working at that time and she just didn't say or do anything. I would like to know how can ya'll help it looks like I was the bad person report in what it was wrong.please I really do need your help my car it been vandalized bad and they park the cars in a way that sometimes you can't even open the doors but when it's there cars they make sure to have enough space to not to hit them, but they are doing alot of damage to my car.and I know who are they.pleas I really really need your help.thank you.*****
Business Response
Date: 05/31/2024

5/31/2024
Dear *****,
We appreciate you bringing your concerns to our attention. We have looked into your issues and want to update you on the findings. We have not received reports of any drug activity. We would like to ask that if you see criminal activity of any sort that you report it to the police. This would be the same for any vandalism to your vehicle, officers are equipped to handle any crime reports, and our manager is not. It sounds as if you are stating that other residents are parking too close to your vehicle in the parking lot. If they are within the lines on the pavement, we cannot make them move to simply allow more room. Perhaps we are missing the details, feel free to add to this if needed. If they are parking where they should not, or outside the lines, please notify the manager. If you have the police report, as mentioned, we ask that you provide a copy to management so we have details that *** better help us identify specifics of this event. Since your report we have checked C307 multiple times, at different times and the unit has not been altered in anyway, there is no evidence of anyone being in it, and it is always secure. We would ask again that if you are aware of suspicious behavior in the middle of the night that you contact the police. Our maintenance is required to respond to urgent calls while on call, so there will be times they are at the property at all hours of the night. That is a service we provide to you as residents of this community. Employees are required to report their time and at this time we do not have any time tracking that is outside of what would be expected of our maintenance staff.
- Wilhoit Properties
Customer Answer
Date: 06/03/2024
I just want for them to show me the video from when I report to the police that times that I report that they vandalized my car.i talk to the chief of the police and to the officers that got my report and they said that the manager or the supervisor from the company or apartments supposed to let me watch the video to see who vandalized my car I do have some of the police reports.and even the last time that it was vandalized I park my car right beside the apartment office where the mailbox are.one of the times that they had there cars parked very close to mine I was taking pictures and the owners of the other cars saw me taking pictures of how close they were to my car and there cars were park where nobody can hit them. And she just said.WELL IT IS WHAT IS LET SEE.
Initial Complaint
Date:05/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have possums and raccoons running all the complex. They are out day and night. Some of the residents or on ******, wheelchairs and scooters. You are not safe over here. The city of ******* tells me we have to come pick up traps from them. After we trap them. They can come pick them up. I live on the very back of the complex. It is very scary over here. Not even safe to take out the trash. Help us seniors please.
Business Response
Date: 05/14/2024
5-14-24
Good afternoon ************************************ staff was notified on May 10th, 2024 about possum's and racoon's. They immediately took action and contacted animal control the same day. We are on their schedule to place traps this week. The best way to communicate property issues is to speak with your resident manager to resolve issues, just as they have in this situation. Additionally, we have posted a letter as of 5/14/24 requesting residents to stop feeding stray animals, as this appears to be the main cause of this issue.
Thank you for your communication on this matter.
Wilhoit Properties
Initial Complaint
Date:05/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I completed an application for a property located in ********* on or before April 26, 2024 I received a call from the property manager the next day 04/29/24 stating that I was denied due to charges reported as Criminal and other public records were unsatisfactory she provided me with a ***** number to contact to get additional information of what was reported and of course, no information could be advised as a request was needed in which I did not have as I did not receive any correspondence of the denial. I received via email on April 30, 2024, the status of my application at ********** apartments from realpage that they were are unable to approve my application at this time for the following reason(s): Criminal and other public records are unsatisfactory I have explained and sent supporting documentation to the property manager and also to the corporate office appealing the decision made. I have waited and allowed time for review and request that someone reach back out to me regarding my appeal. On May 9, 2024, I received a call from ****** not sure of her title and she stated that my appeal was denied as there was a conflict with the deferred charge paperwork that I submitted. On a corporate business level someone should call and introduce themselves and advise the reason for their call also explain the company policy and procedures allowing a person to know what is acceptable and what is not acceptable. I request an appeal hearing and if what I received was an appeal hearing then that is terrible and very unprofessional. The entire call was about missing dismissed paperwork and I was asked why was it on my record. Per the records received it has been terminated from deferred probation no felonies
Customer Answer
Date: 05/15/2024
I have sent emails requesting a follow up but no one has responded
Business Response
Date: 05/17/2024
Good afternoon,
Your case has been reopened and we are disputing it with our screening company. Thank you for bringing this to our attention. Our Regional Manager will reach out to you as soon as an update is received.

Thank you,
Wilhoit Properties
Customer Answer
Date: 05/21/2024
Complaint: 21694110

I am rejecting this response because:
I wanted to know how long I should expect to hear from the Manager. I know you said it will be investigated and when you receive an update you will reach out, but I wanted to at least touch base and get a time frame.

Sincerely,

*****************************
Business Response
Date: 05/22/2024
Re: BBB Timber Run / Complaint #********
Timber Run Apartments Applicant-*****************************

To whom it may concern:
The Regional Manager spoke to **************** at 11:20 a.m. on 5/22/2024. **************** was notified that the dispute that filed has been completed, and the initial background screening has been approved. The property Manager will be reaching out to **************** regarding any other information needed to complete the final approval for move in.
Customer Answer
Date: 05/30/2024
Thank you so much for helping me get this resolved. I am forever great full of the assistance that I received and the property manager did call and contact me and helped me resolve the complaint and dispute.
Initial Complaint
Date:04/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an eviction and notice to quit a week apart for a water bill not included in the lease. I then get a notice for a quarterly inspection that's not in the lease as well. When I went into the office to get copies of my renewed lease, the manager, ********************, stated that we should set a meeting because with her being the new manager there's so many changes and she did so with a couple who lives here and now everything is well. When I decided I didn't need the meeting, the manager revealed that the meeting was secretly with a neighbor and she then called me *****. I went into the office to tell her don't talk to me crazy, talk to her kids crazy. Her last words were to take it up with corporate. I then got two lease violations after business hours April 12th that were completely invalid saying to take care of the situation immediately. The apartment notices are misleading due to the manager always telling me to take it up with corporate. I put in a complaint with the manager and the neighbor on April 15th and got another invalid lease violation on April 24th after business hours saying the neighbor has a greasy substance on their patio and I have 24 hours to clean it. I contacted the police today to find out the manager said if I go into the office for any reason she will call the police and give me another lease violation (illegal). The police stated there's no way I did damage, the company has to have proof I did (which they don't), and recommended I contact the BBB along with an attorney. I have recordings, call logs, documents, screenshots and all to prove my innocence and the company needs to stop harassing me over little things I'm not doing that I can assume as retaliation. I also requested the names and phone numbers of those in the office, corporate, and the owner involved with these specific apartments but I was refused. It is my right to know that information. I request they stop violating me without proof or without it being in the lease.
Business Response
Date: 04/30/2024
*There have been no repair issues turned in.
*Inspections are allowed to be done with at least a 24-hour notice- reasonable business practices.
****** 3-day notices are required to be issues if there is an outstanding balance on the resident ledger.
* No eviction notice was issued.
* The violation for the grease spill has been investigated and removed.
* The resident has been given corporate contact information and the direct line to the regional manager for her convience for any issues.
Customer Answer
Date: 05/06/2024
Complaint: 21625811

I am rejecting this response because:
Two out of three invalid lease violations were removed, but they ultimately could have been the reason for me being evicted. The police officer told me the apartments were trying to get me evicted and to contact the Better Business Bureau. There's still one remaining invalid lease violation in my file. I've talked to management and corporate multiple times and they have no proof of what was stated. I did not get a call from the manager a week prior and I did not make any complaints to the office about the neighbor prior. I even asked corporate to view the cameras which seems to be impossible. I respectfully refuse to be insulted, criticized, or manipulated into taking a lease violation that's not true about me. I even called corporate before putting in my complaint to the Better Business Bureau and told her exactly the same thing the police told me but she cut me off by telling me what the police officer didn't say and how she's ready for everyone to get out. I have all my conversations between management and corporate recorded since the week of April 15th to avoid any unnecessary violations and to remove to ones that are still invalid. And to prevent from being wrongly evicted.

Sincerely,

*********************

Sincerely,

*********************
Business Response
Date: 05/07/2024
In response to the rejected reply to ************' original compliant please see the following: The one lease violation in the resident file will remain due to ************ conduct towards staff and the Regional Manager. No eviction was ever filed.
Customer Answer
Date: 05/10/2024
Complaint: 21625811

I am rejecting this response because:
***** most recent response about not removing the invalid violation due to conduct with staff and regional management proves why I am entitled to having my innocence granted. I was not approached or questioned about any violations, so thank goodness Im making every effort to prove my innocence. That violation was also given before speaking with corporate.
Those 3 bogus violations in my file almost had me wrongfully evicted. From the beginning, I stated ALL the violations were invalid and my resolution is to get them removed. Starting with the very first sentence on that violation still in my file, it is untrue. I have call logs to prove, plus more.
I have every conversation with corporate recorded to prove my innocence, along with recordings of conversations with management and staff. The statement about my conduct with others is not true. Me constantly being firm about my actions (things I have and havent done) and exercising my rights is mistaken for me being rude, obviously.
Due to **** in corporate stating I can not step foot in the office without being violated and the police being called and how Im not allowed to call her but to have my attorney call her. I do have it recorded but request to have it in writing and need a copy of my FULL tenant file, not just the lease that I went into the office for on April 9th.
More about misleading documents, the apartments dont allow outside cameras but are allowing apartment 512 to have multiple outdoor cameras. Picture and document included.
For all of these reasons, I do not accept any invalid, bogus, or fraudulent violations in my file.

Sincerely,

*********************
Initial Complaint
Date:04/16/2024
Type:Facilities Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I lived at ************* Apartments and had to move due to a hostel environment and ***** the Manager commenting harassment, fraud and retaliation. My Attorney said to go this route first to prove I am willing to resolve this issue fairly. ***** signed the *** Move-Out notice with HUD agreeing to let me out of my lease and to return my despoil within 30 days and to also send an itemized list after move out. Neither happened. I want my $200 deposit refunded it goes to court. If I have to do all that I will be suing also for discrimination and retaliation as well. $200 verses thousands. I would pick the $200
Business Response
Date: 04/19/2024
********************** applied to live at ********** Apartments. The approval process took longer than anticipated due to delays by both parties. There was some back-and-forth communication about what was still needed, then ********************** couldnt provide us with the documents required to get the file approved, and the application was canceled. The deposit was refunded to ************************, and we ended up having to stop payment due to her not receiving it. She then updated her address with us,and another check was sent and received.
Customer Answer
Date: 04/22/2024
Complaint: 21584443

I am rejecting this response because:
I am *************************** not *************************

Sincerely,

***************************
Business Response
Date: 05/01/2024
**************** did terminate her lease early, which resulted in a rent balance and forfeiture of her deposit.
Customer Answer
Date: 05/02/2024
Complaint: 21584443

I am rejecting this response because:
************************* apartment Manager signed and agreed with authorization from you for me to move-out early and to refund the deposit. Read the move- out notice and it says you are required to refund the deposit.

Sincerely,

***************************
Business Response
Date: 05/03/2024
That is Wilhoit's policy, and you signed and acknowledged it when you signed your lease agreement. If you need a copy of all of the documents that you signed and agreed to, we would be happy to provide them.
Customer Answer
Date: 05/07/2024
Complaint: 21584443

I am rejecting this response because:
You willing signed the move-out notice and in that notice agreeing to return the deposit.

Sincerely,

***************************
Customer Answer
Date: 08/12/2024
8/12/24 KH: I reached out to the consumer, she has not had any resolution with the business and wants to continue to with mediation. I will be reaching out to the business to inform them of the consumers decision.
8/22/24 KH: I spoke with consumer to advise that the business will not be providing a refund. She stated to me that the business signed an agreement with the Section 8/HUD Housing, I informed her to reach out to HUD and the complaint would have to be closed due this being a Government issue.
8/29/24 KH: I spoke with the consumer again, to inform her that we would be able to move forward with mediation, because the $200 deposit was paid by her and not a government agency.
Business Response
Date: 08/16/2024
08/16/2024 KH: I spoke to the business and was informed that the consumers deposit will not be refunded.
Initial Complaint
Date:04/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I live in ******************************** in ******************** and the maintenance man changed out our thermostat....ever since then our heat only works on emergency and our air conditioning doesn't work.....it has been 4 months now and I been trying to get it fixed but for some reason they will not fix it saying that they are waiting for a part to come in but that's been 3 months ago. I have sent numerous emails to the company with no results....I am a 73 year old woman with cancer and other health issues and have explained this to them but it's like they don't care. I pay my rent every month and have been here for 3 plus years and has never been treated in a manner in which this company is doing. I think 4 months is long enough without any results on them fixing my Air Conditioning as summer is coming and it gets really hot here in ***********...this is inhumane and unacceptable for anyone
Business Response
Date: 04/09/2024

April 9, 2024

Better Business Bureau

RE: Consumer Complaint #********

To Whom it May ****************** received the complaint from ***************************** in unit 1613 at ************ We have been trying to fix her air conditioning unit, as our maintenance technician is HVAC certified. On December 21, 2023, we installed a new thermostat. On January 18, 2024, *************** reported that the unit was not turning off and on. This was checked by maintenance, as he left stating the unit was working properly. On February 19, 2024, Ms. ****** reported problems with the unit again,as a capacitator was ordered. This was back ordered and received March 13, 2024. During the time of back order, **************** originally refused a window unit, but then accepted one on March 11, 2024. The new capacitor was installed on March 14, 2024. **************** continued to report problems with the unit, as a circuit board was ordered on April 2, 2024, and installed on April 8, 2024. This has not corrected the problem, as a vendor is being called out today to look at this issue. We hope to resolve this for **************** as soon as possible.

Respectfully,
Wilhoit Properties, Inc
Initial Complaint
Date:03/01/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have waited eight months to get in this apartment I am disabled. I am on housing. Ive called emailed multiple times to corporate. It has been eight months going on nine months and Im still not approved for this apartment. They say that theyre waiting on compliance I cant get any answers from management and I am rally upset. White people are moving in Hispanic people are moving in Im African-American and in a wheelchair and I cant move in. This is absolutely ridiculous and Ive called and called and called and been promised someone would call me back and no one has called me back emailed replied left. Nothing I cant get no response from you people this is absolutely ridiculous. I AM ON HOUSING AND IM AT RISK OF LOOSING MY HOUSING. I have been in the hospital over this. I am living with my cousin who also has heart problems and has a pacemaker in her heart. We are both over the age of 55 and this is very stressful. I am having problems getting around shes having problems getting around we cant keep going to and from these apartments. Every time we call they say one story then they say another story they said I can move in on February 14 here we are its March 1 and they said they have no idea when I would move in. This is absolutely unprecedented and uncalled for..
Business Response
Date: 03/04/2024
Hello *******,
I am unable to find you as an applicant using the name *********************************. We have properties all over ***** and close to the zip code you provided as your current address. Can you please tell me what property you applied to live at and if you applied using the name *********************************? Thank you.
Customer Answer
Date: 03/04/2024
I am not living there but we do have an application in progress for *****************************************************************************************
also its not in my name its my aunts name and we are scared to give the name due to retaliation. See how quickly its been responded to from the BBB but we reached out to corporate for eight months now. I sent seven emails over the weekend
Business Response
Date: 03/05/2024
Thank you for your response. I cannot address this issue if you are unable to provide applicant information, as it is the only way for me to look into the status and therefore provide any sort of resolution. I cannot confirm that emails were received or that our customer service department has been contacted. I cannot get your concerns to the right place if you are unable to provide a name for me to have a starting point. You can contact our customer service anytime by phone or email. They will need the same information I am requesting in order to look into the situation. Thank you.
Customer Answer
Date: 03/14/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and they can look up ************ apartment ********************************* and that will tell you the complainant that Im calling in reference to. I know that the emails were received because I got a response saying we will get back with you again were going on nine months and still nothing has changed. You guys are able to look up ************, ******* ***** apartment 8108. I cannot call your customer service line because it automatically takes you to voicemail and I have left multiple multiple messages over 20 messages so if yall machine is voicemails then yall should leave that on the machine instead of saying please leave a voicemail I even personally spoke to someone and she said that a manager would get back with me in 24 to 48 hours at the corporate office here we are four months later and havent heard a word and now were debating on the Better Business Bureau website.
Its funny that you can message me through Better Business Bureau but you cant check the emails or the voicemails and reply to those

Sincerely,

*********************************
Initial Complaint
Date:02/20/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Moved out after being a tenant for 7 years, did final walkthrough and was told I would receive a check in the mail for difference. Months later I check my credit report and they reported me to collections, said I forfeited my deposit and never once attempted to reach me regarding any balance owed. When I tried talking to them they would not communicate and said go straight to the debt agency to handle it.
Business Response
Date: 02/21/2024
Good afternoon,
I am unable to locate you as a past tenant with the name provided. There is no address, nor a property that you lived at for reference. Can you please tell me where you resided for 6 years so that I may be able to assist you?
This inquiry is noted as repair issues, which does not seem to correlate with your complaint. Is that accurate?
Once an account has been turned over for collections, we are unable to discuss it any further as the issue is out of our hands. You can reach out to the collection agency and they can handle disputing items, updating records, and correcting credit bureau reports as needed.
Customer Answer
Date: 02/22/2024
I resided at ******************************************************* for seven years. I moved in October of 2016 and moved out of the property October 2023.
Business Response
Date: 02/28/2024
Oaklawn Estates I and II

**********************
***************
**************
****************************************

February 28, 2024

Better Business Bureau
*****************************************************************************************************************

To Whom it May ********

******************** was a resident at *************** II. She moved out on September 30, 2023,
without giving us a written notice to vacate. For this reason, her $300 deposit was forfeited.
A 30-day notice to vacate is required, per the lease. There should have been a notice
fulfillment fee of $586 added to the ledger due to her failure to provide a written notice.
Due to a clerical error, this was not charged. As this was our error, we will not go back and
add this fee.
At the walk through, there were damages for broken blinds totaling $400, $5 for a missing
toilet paper roller and $10 for unit keys that were not returned. The move out inspection
form listing these charges was signed by ******************** on 9-30-2023. A copy has been
attached.
At this time, we show that ******************** owes $430. Upon review of this move out, a $15
error was found that we will credit back to ********************. She was charged $25 for the
missing keys, and this should only have been $10. We will correct this to show $415 owed
to our company and resubmit it to *****************************, our collection agency.

Respectfully,

**********************************
Regional Manager
Customer Answer
Date: 02/29/2024
Complaint: 21319124

I am rejecting this response because:
I spoke with the manager verbally on the phone and asked her if she needed me to bring in a written notice and she assured me I did not need to. I had already moved out of town at this point and she said it was not necessary. I did try to extend my lease and was rejected because I had in fact given her a 30 day notice, she mentioned my home had already been rented out to another tenant and I needed to vacate. I am sure if you look at the documents of said new tenants this will support my claims. I did in fact agree to all the damages and am not denying them, I wouls be happy to pay the difference of my $300 deposit. I also submitted this claim because NO effort was made in attempt to contact me about any charges after move out date. The manager actually mentioned I would receive a check in the mail for the differences because we both thought my deposit was $500. Due to the lack of effort to contact me in anyway (my phone number never changed) this was sent to collections and now a negative impact has been made on my credit for no reason. Had I been contacted (mail or phone) I wouldve resolved this before it got to that point.

Sincerely,

*****************************
Business Response
Date: 03/01/2024
******************** states that they had already moved out when giving a verbal notice to management. This would be a violation of the lease section 44. Please see attached signed lease. Section 44 and 45 review the move out procedure. "If you move out prior to the end of the Lease Contract term, you must give our representative advance written notice of your intention to vacate..." Proper move out notification procedures were not followed. A final account statement would have been mailed out to the last known address on file. Section 47 of the lease reviews that " any statements or estimates by us or our representative are subject to our correction, modification, or disapproval before final refunding or accounting."
Customer Answer
Date: 03/04/2024
Complaint: 21319124

I am rejecting this response because:
It is not accurate. I had not vacated the property when my verbal notice was given? Also if any bill was in fact mailed it shouldve gone to the 198 oaklawn that I vacated, and I had a forwarding address before I moved out. I resided there for 7 years why would you attempt to mail anything elsewhere? And I still never received anything in the mail. I also did not receive a phone call in attempt to collect anything from me? I didnt even know I owed the property anything until checking my credit report, and that is where my issue is. The lack of communication and horrible business practices done by the management.

Sincerely,

*****************************
Initial Complaint
Date:01/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against my apartment complex (***** *****) in Houston, Tx managed by Wilhoit Properties. I pay my rent in full on time every month with the exception on one month and I included the late fees on that money order. When Wilhoit Properties bought the property, I had paid my rent early for the month of March 2023. The money was never applied to my account correctly. As of today 1/23/2024, my ledger has accrued late fees along with the misapplied funds for my March payment. I have sent proof of payment 3 times via email and the office has made paper copies. I have been told multiple times that the proof has been received. I was told that only a manager can see the emails sent to the email provided, once the manager saw the email, she stated that she will send it to her supervisor, once that supervisor spoke to me, she told me that she meds to check with her supervisor on how to remove the misapplied funds off my ledger. This has been over a week and I have not received not 1 call from anyone regarding this matter. The only time I have spoken with them is when I have called them and even then, all I get is I will let them know you called.
Business Response
Date: 01/29/2024
We are so sorry for the confusion. Your payment got lost in the closing and acquiring process of this property. We thank you for bringing this to our attention. We will have your account corrected. Again, thank you for your patience and cooperation in getting this issue resolved.
Initial Complaint
Date:12/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was overcharged rent by ***** Mariposa a wilhoit property and the leasing office stated that I was not about to get a refund. I reached out to corporate office and ******************* the front desk receptionist has been making my life a living h*** just to receive back money owed to me from the company. The company sent me two checks that i was NOT able to cash through their bank (BOA) or my own personal bank. When speaking with the front desk receptionist ******************* she was very passive aggressive and rude. She stated that she witnessed the owner sign the check himself and she doesnt know what else to tell me about receive another invalid and uncashable check. The banks wont even allow a deposit to verify the check. All I have been asking for is to have my money returned to me. This entire ordeal has caused me to lose my job, attempting to go back and forth to the leasing office and constantly calling the corporate office and not being able to get work due to needing to be refunded and not being able to reach anybody. I overpaid my rent on September 2nd 2023 as stated by ****************** I paid on my debit card through the resident portal a total of $1,032.81. The company sent an invalid, unverifiable check of $1,001.76. Once addressing the error with the check I was told to return it to the leasing office and another check will be issued. Another check of $1,001.76 was issued overnight on 12/05/2023 where I took it to the companies bank to cash and was told that the name signed on the check was from an unauthorized person I was told by the manager of the bank that he went through at least 50 similar checks with the company and not one of the said checks have the same name. Upon investigating the first check the company sent, it appears that two different people signed both checks. I was told by the companys bank BOA that the company is able to wire the money back to my debit card, because that is how I paid them in the first place via the resident portal.
Business Response
Date: 12/07/2023
*********************** was not overcharged, she overpaid on her rent on our resident portal. ****** came to the office to ask if the overpaid amount could be refunded to her. The regional manager advised the manager to submit a check request for the amount that was overpaid and to the accountant.The accountant received check request which was sent with US Mail's overnight service. ****** received the check on 12/4/23 and tried to cash it but her bank and a few other places would not cash the check. A replacement check was mailed using US Mail's overnight
service to ****** on 12/5/23 and ****** claimed no one would cash that check either. Subsequently, the regional manager requested an ACH transfer be done so we could get the owed funds to ******. ACH transfer was set up on 12/6/23 to the account Tajsia provided. Funds should be received by 12/8/2023.
Thank you,
Wilhoit Properties

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