Business Profile

New Auto Parts

O'Reilly Auto Parts

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Better Business Bureau has received complaints against O'Reilly Auto Parts. Complainants allege they were sold incorrect parts that subsequently damage a vehicle and the company failed to pay for consequential expenses such as hotel bills, difficulty obtaining a refund, and poor customer service.

Complaints

This profile includes complaints for O'Reilly Auto Parts's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

257 total complaints in the last 3 years.
65 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a transmission from this company through O'Reilly's auto parts. had a liscensed mechanic install the transmission and it was defective. The mechanic took it out and we sent it back at the request of power torque and they sent a replacement. The 2nd one was also defective. Our mechanic took it out and power torque replaced it for a 3rd time. Once again, it was defective and leaking oil from 2 areas. we asked the mechanic if he can just fix this one since power torque cant seem to build a transmission. He fixed it and we have the car back after 10 months with no car because of power torque. This happened to my mothers 2002 Dodge Durango. Each time the mechanic cost was $900 for a total of $2700 out of pocket.

On a 2nd case I bought a transmission from the same place for my 2005 H2 Hummer and am on my 2nd transmission from these people waiting for the mechanic to get my H2 into his shop. Same mechanic, same shop. Power torque has paid nothing for labor cost to replace their junk in our vehicles and we've been MONTHS without our transportation. On the H2 I'm out $900 and about to happen again. I'm looking at $1800 out of pocket.

O'Reilly's auto parts says they are the middle man and has no part in it. no help at all.

Thanks in advance for any help.
Business Response
Date: 01/29/2024
We are Power Torque Inc in Ellisville MO 63021. We are an industrial company that has no affiliation with O'Reilly's and we have never sold automotive parts. If you check our Website we even have a place trying to direct their unhappy customers to the correct Power Torque. We have been in business 56 years and do not appreciate our company being connect to the other Power Torque. I'm not sure where the BBB received their information from because this has happened before. Please correct your records to the correct Power Torque. IF you need more information to get this corrected please let me know.
Trudy Anderson *********************
Power Torque Inc
************
Business Response
Date: 02/01/2024
Power Torque handles all of their warranties themselves. If the customer would like to provide us with their Power Torque claim number, as well as original invoice number for the purchase of the transmission we can look into this further.
Initial Complaint
Date:01/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 1, 2023 I purchased a Microgard oil filter part # ******** from O'Reilly's Automotive store, located at:
**** * ***** ******, Merced, Ca. for my 2022 Hyundai Santa Cruz.
After completing the oil change on my vehicle, I started the vehicle and allowed the engine to idle for approximately five minutes. At this time the warning light came on showing a malfunction indicator lamp. I Immediately turned the engine off. Not knowing what the problem was I had my vehicle towed to the Hyundai dealership in Merced, Ca. to be diagnosed. The service department discovered a plastic threaded drain plug lodged in the oil pick up line. This problem starved the engine of oil, destroying the engine. The reason the drain plug was able to become lodged in the line is because of poor packaging by the manufacturer. The plug was loose in the oil filter box and became lodged inside of the oil filter and when the engine was started the drain plug was sucked into the oil pick up line which starved the engine of oil. Replacing the engine was done by the Hyundai dealership in Merced, California. The cost was $11,309.08. The Microgard Select oil filter is sold by O'Reilly's for the 2022 Hyundai Santa Cruz.
Business Response
Date: 01/05/2024
In reviewing the customer's purchase history with us, I do not have an oil filter purchased on August 1, 2023. There was one purchased on 8/8/23 that was refunded on 8/19/23. In order to look into this further, we will need to know if that is the purchase in question or if it was a different one. We will also need a copy of the estimate for repairs from the dealership the customer went to stating what the issue is, what caused the issue and the estimate for repair.
Customer Answer
Date: 01/07/2024
Complaint: ********

I am rejecting this response because: I did purchase the oil filter from O'Reilly's Automotive located in Merced, Ca. on August 1, 2023, this is the one I used for my oil change and the one that created the problem that destroyed the engine on my 2022 Hyundai Santa Cruz. I purchased the exact same oil filter on August 8, 2023, for the purpose of comparing the packaging. The second oil filter packaging was the same as the first oil filter I purchased, with the small plastic oil filter canister drain plug loose in the box and not contained in the small parts bag with the other small parts.
If O'Reilly's can find proof that I purchased an oil filter on August 8, 2023, they can also find that I purchased the exact one on August 1, 2023. I feel that the part that destroyed my engine should be addressed, and I believe I am due to be compensated.

Sincerely,

****** *********
Business Response
Date: 01/08/2024
After reviewing this with our District Manager, we found that our store filed a labor claim with the manufacturer on behalf of the customer. The manufacturer tested the oil filter and determined it was not defective and denied the claim. O'Reilly Auto Parts does not review, consider or pay labor claims, they are handled entirely by the manufacturer. If the customer is unhappy with the claim determination, he can contact the manufacturer.
Initial Complaint
Date:12/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to oreillys auto parts to have my car battery and alternator tested. They said my 1 year old battery was bad.
So I bought a battery from Oreillys auto parts.after about a week the battery would not start My car. So I went back to oreillys and they said they could not check my altinator as their tester was not working.I went to a competitors auto parts store and their altinator tester was not working also so I went back to O’Reillys and purchased an alternator. This still did not fix my problem. So I went to another Auto Parts store and they tested the alternator and the battery and said both were bad. So I returned the alternator to O’Reillys but they would not take the battery back because they tested the battery and said it was good.
I told them that I had charged their battery for several hours and it would not take a charge. At this point 2 employees start implying. I was dishonest in my conversations with them and I told them I was a Christian and that I don’t lie.
Anyway, that didn’t seem to matter to them they persisted that I was being dishonest, so I left the store. I would like to get my money back or get another battery that will take a charge.
Business Response
Date: 01/02/2024
The customer contacted us via phone 12/26/23. Our District Manager has the information from the phone call as well as the BBB Complaint and will call the customer to discuss his issue.
Initial Complaint
Date:12/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/10/22 I purcha**d rotors for a 2007 Chevy HHR. Prior to March 10, 2023 I made **veral calls to the 240th store where ***** and *** are employees. They were aware of my problem and the warranty on the rotors. On March 10,2023 I made an appointment to have my rotors removed from a reputable certified local mechanic. The rotors were removed and tested to be warped. While my car was on the rack, i had to bring the parts back to be replaced at the 240th store. The mechanic placed the parts in a box that was laying around in his area for me to carry. I entered your 240th store gave *** my information showed her the rotors and becau** I had the parts in an unknown box, she immediately refu**d to honor my warranty. *** and ***** agreed tho** parts were not Oreilly's becau** they were in an unknown box and they didn't look warped to the naked eye. The time I spent being berated by ***** and *** was despicable with comments that I don't have a reputable mechanic working on my car. I was very insulted by the treatment I received and felt I was prejudged and denied the appropriate **rvice that was due to me. The end result was I had to purcha** another **t of rotors becau** my car was on the rack at the shop. *** brought the parts out to my car with me and said ***** told her to do that and she has to do what she says even if it is wrong. I told my mechanic about it and he called and tried to explain it to ***** and she did not act in accordance. After my car was done by my mechanic, I went to your store at ***** ** ***** in Kent. I explained what happened at the ***** ** 240th store to one of the managers. He said he works with my mechanic and his company they are reputable. He told me to bring the old parts to him and he refund my money. But every time I pass by the 240th store I think about the treatment I received. It needs to be reported no matter how long it took. ***** and *** need to stop that practice of prejudice and bullying of Oreilly's customers.
Business Response
Date: 12/29/2023
I have **nt this information to our District Manager and they will call and follow up with you regarding this as soon as possible. Reference number *************
Initial Complaint
Date:12/20/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have fallen victim to identity theft, discovering unauthorized transactions and suspicious activities associated with my identity. I've taken the step of filing a police report, but I now require assistance to address and resolve this issue. My objectives include recovering my financial losses, restoring my reputation, and seeking your guidance in removing the fraudulent inquiry from my credit report. I'm hopeful that you can provide the necessary support in addressing this matter.
------------------------
O REILLY AUTOMOTIVE
Inquiry: Apr. 27, 2022
Business Response
Date: 12/21/2023
For the customer to remove the credit inquiry from his credit report, he will need to work directly with the credit reporting agency. I spoke to our credit department and we have no way to remove the inquiry.
Initial Complaint
Date:12/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went into local O'Reilly Auto Parts store on 10/26/23, seeking a fog lamp bulb made for 2000 Mazda Miata. Counterman did not consult the O'Reilly system but rather pulled a bulb from a rack on one of the aisles and told me that this was the correct bulb. It was not. Shortly after installing bulb, a high intensity NOT designed for this application, the vehicle caught fire the first night I drove the car using the fog lamps, on 11/18/23 in the local ******* parking lot. The fire department extinguished the blaze, one that originated in the fog lamp on the passenger side that O'Reilly had sold me, burning up the bumper, headlamp, wiring, fog lamp housing, blistering fender and hood, melting the radiator overflow jug under the hood. Much damage was done, with parts replacement alone being $1350 thus far not including over a thousand dollars labor. Spoke with the local District Manager, ***** ********* recently (12/15/23) who advised me that O'Reilly did not have a listing for a 2000 Miata in their computer system. Had the counterman ****** looked at the computer system instead of being cavalier and exceedingly arrogant in a vacuum of knowledge, he would have realized what he sold me was an incorrect application for the fog lamp bulb. The high intensity bulb he sold me created far too much heat and energy, such that it started the plastic fog lamp housing on fire, resulting in significant damages to my 2000 Mazda Miata. Mr. *********, the District manager, tried to assert that my vehicle was not a 2000 model but a 2001 model that they did have a listing for in their computer system. IT is a moot and illogical point however as the counterman never consulted the computer system to determine the correct fog lamp bulb for the application that I sought specifically.
Business Response
Date: 12/18/2023
In order to look into and address the customer's claim, we will need a copy of the Fire Marshall's report for their response to the vehicle fire, as well as a quote or estimate from the mechanic/shop the customer has consulted for repairs stating what the issue is, what caused the issue, and what is estimated to be necessary to repair the issue. Once we have those documents, we will review them and go from there.
Customer Answer
Date: 12/18/2023
Complaint: ********

I am rejecting this response because: It will take time and additional cost to compile the information that is being requested by the entity. I can provide them with photos of the burned components as well as send them the actual burned/melted components should they desire to inspect and confirm through their independent sources that the fire originated and emanated from the faulty bulb their employee provided. I will also get the vendor to compile an estimate of the damages as soon as the work is completed.

Sincerely,

******* *******
Business Response
Date: 12/19/2023
In order to look into and address the customer's claim, we will need a copy of the Fire Marshall's report for their response to the vehicle fire, as well as a quote or estimate from the mechanic/shop the customer has consulted for repairs stating what the issue is, what caused the issue, and what is estimated to be necessary to repair the issue. The Fire Marshall's report will document their professional determination on the cause and origin of the fire, and the estimate will provide the mechanic's professional determination of what the issue is, what caused the issue, and what is estimated to be necessary to repair the issue. Once we have those documents, we will review them and go from there. We cannot proceed without these documents.

Customer Answer
Date: 12/19/2023
Complaint: ******** I am rejecting this response because:
Please provide a contact and mailing address so I can get the materials put together and send to your offices. I need some time to put all the documentation together and provide to your offices. Also, I deem the request by O'Reilly officials as merely a delaying tactic and one to obfuscate the real issue, that their employee sold a part for my vehicle that was not the correct component. Had the employee looked into the O'Reilly computer system he would have noted that there was NO listing for the part requested for my 2000 Mazda Miata. The fire issue would have never been an issue had the employee done his job properly.

Sincerely,

******* *******
Customer Answer
Date: 12/27/2023
Attached is the requested information pursuant to the request of O'Reilly Auto Parts Corporate: fire report, professional opinion as to the source of the fire, and estimate of damages. The estimate and opinion was provided by the owner of *********** Auto Glass & ***********, a company that specializes in extensive *********** of classic automobiles, some of which have incurred fire damage. The Owner, ***** ***********, was a fireman for 15 years prior to operating the extensive vehicle *********** and is well qualified to opine as to the source of the fire and damages that were incurred 11/18/23 as a result of O'Reilly's employee negligence and lack of appropriate training. There are instances attached where the fog lamp housing melted and started afire as a result of using a fog lamp bulb of wattage far beyond it's capacity (attached).
According to the Local Fire Chief ***** *******s (Phone *** ********) the fire was extinguished when the fire department arrived, presumably by ******* personnel and/or a local good Samaritan with fire extinguishing equipment. Previously photos of the damage incurred have been provided and additional photos of the damaged fog lamp housing are attached hereto. I can be contacted at either ************ or *** *** **** for further information or clarification as appropriate. Please have O'Reilly Corporate remit their check for the estimate, $4,103.94 as reflected on the attached without further obfuscation or impediment.
Customer Answer
Date: 12/29/2023
Re: Follow up to multiple communications directly and through BBB
Letter to business from consumer:
Pursuant to the online request of O'Reilly's corporate offices via Better Business Bureau (BBB) complaint #********, enclosed is the documentation requested. I electronically transmitted this information to BBB St. Louis today but it is not clear that it will be forwarded to the appropriate offices of your company. Enclosed is the following:
* Estimate of repairs totaling $4,103.94 provided by a reputable and well respected vehicle *********** company, *********** *********** in Minden, LA.
* Professional opinion regarding the source of the fire which caused extensive damages to my 2000 Mazda Miata MX-5 on 11-18-23. The writer of this opinion was a fire fighter for 15 years prior to engaging in the current operation of automotive ***********s.
* Fire report provided by Minden Fire Chief ***** *******s. Apparently, someone (a ******* employee or a good samaritan) had extinguished the blaze prior to the arrival of the fire department. Chief *******s has opined that it is not customary for them to engage the State Fire Marshall except in instances of suspicious circumstances. Thus, no State Fire Marshall report is available as the matter was not referred to them by the City of Minden Fire Department.
To equitably settle this matter, I am willing to accept full reimbursement for the damages caused by the ineptitude of your company's employee per the amount of $4,103.94 stated in the enclosed estimate. Again, I can be contacted at ************ or at my cell number ************. Please remit your check for this amount at your earliest convenience so that I may move forward with the *********** of my vehicle back to its pre-fire damaged state.
Summarily, these damages would not have transpired had O'Reilly's Auto Parts counter man had simply requested the replacement fog lamp bulb information from your company's computer system. Instead, counterman ****** "shot from the hip" so to speak, walking down an aisle and extracting what he deemed as the appropriate fog lamp bulb for the requested application. Again, and per dialogue with Mr. *********, O'Reilly's District Manager, there is not a listing for a 2000 Mazda Miata MX-5 within the computer system. Factually, and again per Mr. *********, the listings for a replacement fog lamp bulb occurs in your company's system for later models, 2001 and above. There are enclosed also instances of where the higher wattage (55 watt) bulb was used by others with similar results, melting and fire transpiring. Should you need further clarification regarding this matter, I can be contacted as the aforementioned telephone contacts as well as ***********************. I have not yet obtained a bill for the towing of the vehicle by a secondary source on November 18th to the repair facility but it is estimated to be $100.00 in addition to the estimate enclosed.
Initial Complaint
Date:12/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an Ignition Coil for my 2008 Lexus RX350 4/3/2021. The cost *as $92.99 *ith a Limited Lifetime *arranty. My coil *ent out and started mis firing on 12/12/2023. O'Reilly refused to honor the Limited Lifetime *arranty. They could at least have given me a discount for a replacement. I contacted customer service, but it did not do any good. They *ere not *illing to help at all.
*hy *ould a part not be honored that has a Limited Lifetime *arranty. This part is only t*o years old. I have al*ays shopped at O'Reilly for all my auto parts. But no* since they treated me like this, I *ill start shopping at **** ****.
Business Response
Date: 12/14/2023
*e received the customer's email regarding this at 1941 CST *ednesday, December 13, 2023 and had not had a chance to respond to the customer yet. I called our store at **** * ********** ****, *******, ** ***** and spoke to our Assistant Manager *******. She said the customer can bring the coil in and speak to her and she *ill see *hat she can do to assist *ith a *arranty exchange. If the customer has any issues *hile in the store, she can call us at that time for assistance at ************ opt 2.
Initial Complaint
Date:12/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
September 30th 2023.
Went in to have my battery replaced the employee installed it backwards and fried my entire vehicle to where it wouldn't turn on i had it towed down the road to the local ***** dealership. i contacted ***** ******* their District manger he assured me they would cover any damages to the vehicle and that they weren't insured. Two weeks go by and ***** notifies us both about my fuse links being fried and it'll cost $900 ontop of that they ruined my radio/ navigation a/c & heater are not working. The bill for the radio/ hard drive was quoted at $ 15,000 after that O'reilly's then stated they were in fact insured a month after trying to figure it out in house. The current claim adjuster has not been in contact with me nor the car rental company. I have not received any compensation or any update on what we are doing further to resolve my issue. Im needing to make an official insurance claim but they have not giving me any of the proper information where i can make a claim.
Business Response
Date: 12/12/2023
I have sent the information to our Risk Management Department and requested that they follow up with the customer regarding the insurance claim. The customer can also call and speak to our Risk Management Department at ************ opt 9
Initial Complaint
Date:12/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 09-13-2023, at O'reilly Auto Parts, ********************************************** **************, I purchased (1) 3M Ribbon Sealer, No. MMM8612 for $***** + tax. The invoice No.: ***********; Counter No.: ******. The item had to be ordered from their warehouse, delivered to the store, then picked up at my convenience. I was told by 'Mac', salesman, that there was no time limit to pick up the part, since it had been prepaid. On 11-26-2023, I attempted to pick up the item. I was told by '*****', salesman, that the item was no longer being held, and had been sent back. He claimed that credit had been issued, and reprinted a receipt detailing the transaction; however, the receipt does not reflect a credit for ***** + tax. He refused to credit my account. ********************** sold me a part, but did not provide the part, nor credit or refund. I would like to file a compaint against the business for dishonest billing and unethical business practices. Thank you.
Business Response
Date: 12/04/2023
I called our store at ********************************************************************** and spoke to our Assistant Store Manager *******. Customer purchased the part originally on 9/13/23 and again on 11/26/23. We do owe customer a refund for the purchase that was done on 9/13/23. ASM is calling the customer to request he come into the store so we can refund him.
Initial Complaint
Date:11/30/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In October 2021, I purchased a battery from the OReillys store in *******, *****. The manager, whom I knew over the years from different ***********************, assisted me with the transaction after I had a complaint about an associate's treatment. He provided a store discount for the battery. In September 2023, the battery began having issues and needed replacement. As it was still under warranty, I returned it to the store, but they were unable to locate the proof of purchase. After contacting the previous manager, who no longer worked there, I provided the necessary information to locate the purchase. However, the current manager was still unable to find it and advised me to contact customer service. After submitting a request on OReilly's website on 10/23/2023, a representative named **** confirmed the purchase, but it was now 11/27/2023. He informed me that the battery was out of warranty, which expired on 10/30/2023. Despite my ongoing communication with OReilly since September 2023, they refused to honor the warranty exchange due to their inability to locate the purchase. I requested to speak with a higher-up and a District Manager called me on 11/30/2023. I explained the situation, he had all the emails in front of him with time date and time stamps that confirm I was within my warranty period, so he understood the situation. He sounded optimistic and told me he would take care of it and call me back. However, when he did, he stated that they couldn't help me because the discount should have only been provided to family members. I argued that it was the manager's decision to offer the discount, and I never agreed to forfeit my rights to the warranty exchange. It is unfair for them to hold me liable. I want OReilly to replace the battery under the warranty, as I have provided all the necessary proof, they have the proof of purchase, the battery was under warranty during the back and forth with them, they need to make this right.
Business Response
Date: 12/01/2023
Our District Manager spoke to the customer on Thursday, November 30 and explained to him that because the battery was purchased under a former employee's account, we cannot warranty replace it for *******, as that account is not his. Our warranties are non transferrable.
Customer Answer
Date: 12/03/2023
I dont have a contract with OReilly. There is also not receipt however, they dont require a receipt to honor a warranty exchange, all they need is to pull up the proof of purchase which they were able to do, and still didnt honor the warranty exchange. Thats the reason for the complaint. Please read my original complaint, it explains everything there with details. Once again, there is no contract involved and there are no receipts. The battery in question is a product that no other store sells but OReilly. Also, the battery has all the product information. They were able to pull it ** in their systems
Business Response
Date: 12/06/2023
Our District Manager spoke to the customer on Thursday, November 30 and explained to him that because the battery was purchased under a former employee's account, we cannot warranty replace it for *******, as that account is not his. Our warranties are non transferrable.
Customer Answer
Date: 12/09/2023
Complaint: 20941266

I am rejecting this response because:

I am disapproving of this reply because, as previously communicated to the OReillys team, I find it unjust to be held responsible for an action initiated by a former employee without my consent. I did not request him to apply his employee discount to the purchase, which I made using my debit card. Furthermore, a manager assured me that proof of purchase was sufficient, a requirement that has been met. Despite having the product and meeting the necessary criteria, there seems to be resistance to rectifying their error and facilitating a simple battery exchange. Holding me accountable, the original purchaser, is both unwarranted and indicative of fraudulent practices.

Sincerely,

*****************************
Business Response
Date: 12/11/2023
Our District Manager spoke to the customer on Thursday, November 30 and explained to him that because the battery was purchased under a former employee's account, we cannot warranty replace it for *******, as that account is not his. Our warranties are non transferrable. We do not go off of the method of payment, we go off of the name on the account used.
Customer Answer
Date: 12/13/2023
The store manager reached out to me on 12/11/2023 and offered me a resolution. They ended up honoring my warranty exchange. As of 12/12/2023 I no longer have any unresolved issues. My battery has been replaced with a new one in person.
Thank you for assisting with this matter

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