Business Profile

New Auto Parts

O'Reilly Auto Parts

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Better Business Bureau has received complaints against O'Reilly Auto Parts. Complainants allege they were sold incorrect parts that subsequently damage a vehicle and the company failed to pay for consequential expenses such as hotel bills, difficulty obtaining a refund, and poor customer service.

Complaints

This profile includes complaints for O'Reilly Auto Parts's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

250 total complaints in the last 3 years.
65 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since the arrival of Orally within the company, there have been numerous challenges affecting both employees and operations. Issues range from customer vehicles being towed for improper parking to employees engaging in personal loitering and racing in the parking lot, all of which contribute to an unprofessional image for the business. Furthermore, the delivery truck responsible for bringing inventory has been reversing into the parking lot recklessly, posing a risk to surrounding vehicles. Notably, on November 4, 2025, around 12:30 PM, the truck knocked down a streetlight, narrowly missing other cars and a nearby building. I urge that immediate action be taken to address these ongoing concerns related to the ******************* at ********************************
Business Response
Date: 11/04/2025
The customer contacted us this morning via email and we have responded and gotten this to our field management to look into and address. I will have our District Manager call the customer.
Initial Complaint
Date:11/01/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Store in ****************, ****************** continues to refuse to accept used motor oil. I had this before and now just yesterday. Employee claimed that he can only accept used oil in a special container that I have to buy in the store. Previously they either claimed their container was full or broken. Trying to return oil and brake fluid in their original container as advertised on their website. Employee claims it their policy.
Business Response
Date: 11/04/2025
I have gotten this to our District Manager and requested they call and follow up with the customer.
Customer Answer
Date: 11/05/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.
Really appreciate the response and the call - will be a returning customer.
Sincerely,

**** ********
Initial Complaint
Date:10/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to O&#**;reily&#**;s to get my headlights replaced. One of the employees cut the main wire in the wire harness that leads back to the main fuse and caused electrical failures in my car. O&#**;reily&#**;s agreed to fix the issue to get the vehicle back running. I took it to a dealership; they performed the basic work of getting the headlights working back to their original form. I have been without a vehicle for over a month. My vehicle is ready for pickup; however, they did not perform the work that O&#**;Reily&#**;s and I agreed on. After the dealership notified me, the headlights were completed, O&#**;reily&#**;s informed me that in exchange for payment of the repairs, I would have to sign an ***, which absolves them of any unknown problems that may come out of the car due to their negligence. This is not what we agreed with initially. I have experienced financial hardship due to not having my car and now they are holding my car hostage. They have cut communications from me and have been giving me the run around and have been insistent on me to sign the *** "I feel like it&#**;s that important to have my car". There also has been a third party that has been trying to speak on my behalf, which has caused some confusion on the matter. I should be the only person that should be addressed about this situation. Only my words should consider for this matter.
Business Response
Date: 11/04/2025
The customer has already filed another ******************** Complain on this as well, Complaint # ********. We always require a signed Release of Liability prior to releasing any funds to a customer for reimbursement for damages. Since the customer is stating the dealership is now estimating $10,000 for repairs, we would need a copy of that estimate to review, as the original estimate provided by the customer was for a significantly lesser amount.
Initial Complaint
Date:10/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got a battery replaced at ******* their employee damaged the car to where it wouldnt turn on after the battery was installed. It was leaking fluid and I had to get it towed I contacted corporate they stated to send them information and proof of damage I did and went to take it to store for the general manager nobody had contacted the car was estimated to need a need radiator due to the mishap they have been avoiding responsibility they are not owning up and I need to be compensated for the damages .it was quoted 1k something which I have proof from fire stone auto I will upload. To this later as I do not have it on hand since its been ongoing for MINTHS WITH NO REPLY They completely are ignoring me at ********* Im sick and tired of this the manager **** destroyed the radiator over a simple battery exhangr
Business Response
Date: 10/30/2025
We have not received any estimates for the damages and repair to customer vehicle yet. Customer tried to send an attachment to me via email today and it was too large to come through. We need an estimate from a shop stating what the issue is, what caused the issue and the estimate or cost to repair. If customer has already had the repairs done, we will also need a copy of her invoice and payment to the shop. The receipt for the battery and initial phone complaint from August 2025 are in a different name than the person who filed the BBB Complaint. We will need to speak to the original purchaser regarding the damages to the vehicle.
Initial Complaint
Date:10/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an alternator go out Monday 10/20/25. I walked to ******* after I got my car towed to my house to buy a NEW unit with serpentine belt. $330 after tax for those items. ****** select and gates brand. Pricier than other auto stores but limited options. Now, my tools got stolen earlier this year so my only resource is my friend and he gets off work at 7pm everyday and that's my only time to work on it until about 9pm when he wants to go to bed. I get the car towed there next which is a distance from home and get to work. They gave me the wrong part. Tuesday 10/21/25 I go back and exchange for right part. I install it. The battery would not charge and I hooked up a voltage meter DIRECTLY to the alternator with engine running. 9 volts - not enough to charge battery. I thought maybe my battery went bad. Wednesday, I go to get that tested. Tests good and charged to 100%. Still pushing 9 volts from the alternator that night. Take it back off and by Thursday morning, they exchanged the alternator and the new exchange - the electrical connector pin was broken into pieces inside the box. He sends me to a different location to pick up. I get there and I said please test it. Not leaving til I know it's good. They did and it tested good. I installed it and this time - it's pushing only 12 volts with engine running. Directly from alternator. Better - but not fixed. I was livid. I didn't mention how I lost my job from all this from lack of transportation. I had no one to give me rides. So now, I'm out of a job while wasting an entire week trying to get my car running. I've reached out to multiple people I know who are mechanically inclined and even had my dad's mechanic make sure I'm not crazy. I did everything right and there is no issue between the alternator and battery. The "Ultima select" brand is simply JUNK and will not charge the battery - plain and simple. I am seeking compensation for the distress, wasted time and labor, gas money, tow bills, and losing my job.
Business Response
Date: 10/27/2025
I will get this to our District Manager to review. We will need any documentation the customer has of the items they are seeking reimbursement for such as receipts, letters, invoices, screen shots, etc.
Initial Complaint
Date:10/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Called the ********* Auto Parts Store, store #**** located in **********, ** ***** on a Sunday, 10/19/2025 at 7:32 pm. We asked the store employee to see if a part was in stock. They said no it wasnt in stock. So we gave him the part number and he then said they had it in stock. We asked the employee if they were closing at 8pm and he said yes and we informed him to pull the part that we are on the way so we could pay them once we arrived and to avoid spending time looking for part when we arrived. We arrive at the store at 7:41pm and the doors were locked and the employees were inside the store without uniforms on and would peek around the corner when I knocked on the door as to avoid me. One of the employees, I assume was an employee in plain clothes, came halfway through the store to tell me, rather yell to me through locked doors, they were closed and could not help me at 7:45pm. I could have gone to a different parts store to get the part since I had plenty of time to do so, yet I was lied to by ********* Employee of there closing time. Due to this employee(s), my wife will not have a drivable vehicle in the morning which in return my granddaughter will miss school tomorrow and my wife will miss a whole day of work.(I have to leave to go out of town to work at 1am thus taking our only means of transportation) Most of the above is documented by a live video i took on my phone
Business Response
Date: 10/20/2025
I have gotten this to our District Manager ******* and requested he follow up with the customer.
Initial Complaint
Date:10/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Wednesday 10/15/2025 me and my daughter brought a battery to be tested and charged at OReilly auto part store in **** Wa at 11:15-11:30am was told they would called never called at 3:15-3:20pm called to check they said the battery was bad. Got there was forced to take another customer battery manager ****** carried out the store and put in the back of my daughter car. I called them told them that wasnt my battery, I came back after picking up my granddaughter from school to get to correct battery the employees/manager lost the battery. I asked to see the cameras, manager states there are no camera. Called corporate havent heard anything back from ***** corporate manager. Talk to assistant on 10/15/2025 at 4:45pm was told ***** would called but no call. report filed with police I have my records of which battery was brought in on 10/15/2025
Business Response
Date: 10/17/2025
Our District Manager has been calling the daughter, Jasmine, who owns the battery. He will attempt to call the mother, *****.
Initial Complaint
Date:10/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Miata battery 3/22 that I was told had a 4 year warranty when contacting the company about it not holding a charge. However, when I attempted to have it covered under warranty in store 9/4 but I was denied saying that I bought it with a 3 year warranty when purchased, which is all they could cover me for despite the fact that the same battery now came with a 4 year warranty and that I was promised by another representative that it would be covered after having looked up my purchase and verifying. I went ahead and reluctantly bought the battery again having no other choice but feel as though the company should be liable for issuing a refund of $295 for the battery purchased given the facts.
Business Response
Date: 10/13/2025
The customer originally purchased the battery from us 3/9/22 on invoice ***********. At that time, part ********* had a three year limited warranty, which expired on 3/9/25. The battery was warranty replaced 3/14/23 on invoice ***********. Super Start did change their warranty on AGM Super Start Platinum batteries from a 3 year warranty to a 4 year warranty starting February 21, 2025 for all batteries purchased on or after that date. The customer's battery was purchased prior to this change, and carried only the original three year warranty.
Customer Answer
Date: 10/15/2025
Complaint: 24005405

Their employee said that they would replace the battery that switched from a three year to four year warranty. The company however, refuses to stand behind the word of the employee and a battery that failed to last more than two years so that they can save a **** and cheat their customer under a technicality. The company should be ashamed and shut down.

Sincerely,

******* *****
Business Response
Date: 10/15/2025
Please provide the store you contacted, employee you spoke to and date this occurred so we can look into it further.
Initial Complaint
Date:10/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an engine filter at this O'Reily's location. I gave them the information they needed to find the part I needed. I bought the filter and had it installed. When I was driving I noticed that my car was acting funny. I took it to an auto shop, and they told me that I would need to have my engine replaced, due to engine oil leaks. I find this unacceptable as I believe that I was sold the wrong part, which caused the oil to leak and resulting in needing a replacement engine.
Business Response
Date: 10/06/2025
I am unable to view the complaint to respond to it.
Business Response
Date: 10/06/2025
Our District and Regional Mangers have spoken to the customer and let them know that we are not accepting liability for the incorrect oil filter being installed and resulting in the engine losing oil and locking up when driven. The customer left a Google review for the store stating that they "installed the part; but it was only barely tight enough to hold. A few miles later; it failed; oil leaked out; and my engine locked up completely." When the customer spoke to our field management through self admission, this customer installed a filter that was loose and did not tighten. They also did not check for leaks before driving. They also gave the store manager the wrong vehicle year when buying the part. He even asked the customer for his license plate number and the customer declined stating he was sure of the year. There is nothing additional that we will be doing to assist this customer.
Customer Answer
Date: 10/06/2025
Complaint: ********

I have reviewed the business' response and am rejecting it because: This is incorrect. I was given the wrong part that cause this issues. The store manager stated we might can help you store money. I would like them to give us some money on replacing the engine.

Sincerely,

****** ********
Business Response
Date: 10/07/2025
Due to the installation issues noted by the customer, and that they did not check the filter for leaks before driving, we are sticking to our decision that we will not be accepting liability for this issue or assisting with it.
Customer Answer
Date: 10/09/2025
Complaint: ********

I have reviewed the business' response and am rejecting it because:

I have reviewed the business' response and am rejecting it because: This is incorrect. I was given the wrong part that cause this issues. The store manager stated we might can help you store money. I would like them to give us some money on replacing the engine. They never asked for my license plate number. We paid $125 for the tow to get the car repaired.

Sincerely,

****** ********
Initial Complaint
Date:09/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
8/10/2025 I walked in to the Orelly's store on **************************************************** city ****** to purchase two front rotor's and brakes for the front tires areas of my Kia **** 2013. The guy that address me to come to the cash register where he was standing asked what i needed I told him the make and year of my vehicle and the two types of parts I needed. I gave him the name of the mechanic that has an account there and who was going to do the work. He typed the information of the both parts and walked in the back to look for them. He returned asking a guy name ***** the location of both parts, the two other guys were assisting customers and could not help. ***** walked in the back and the guy followed him and came out with the rotors and attempted to ring up my items and I again told him the name of the mechanic that has an account where I would get a discount. He Said he's not familiar how to do that and asked the two guys to help him, no one did so he did something. After I had the parts put on . I was returning the rotors and brakes because I just purchased both item a year ago and I was told I would get a refund. When I went to the store it was closed and moved to ******************* I was in **************. I went to ******** on **************************** with both parts for a refund . The person did the transaction and told me it will be a week for the amount to be place on my credit. two months now I have not and I found out the amount was placed on someone else credit card.
Business Response
Date: 09/24/2025
The customer contacted us on Monday, 9/22 and our District Manager has the information and will be calling to follow up with them. We need the dollar amount of the original purchase done 8/10/25 as well as the last four numbers of the card used to verify that the refund was done for the correct purchase invoice and sent to the correct card.

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O'Reilly Auto Parts is NOT a BBB Accredited Business.