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Business Profile

New Auto Parts

O'Reilly Auto Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Reviews

This profile includes reviews for O'Reilly Auto Parts's headquarters and its corporate-owned locations. To view all corporate locations, see

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O'Reilly Auto Parts has 4377 locations, listed below.

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    Customer Review Ratings

    1.81/5 stars

    Average of 117 Customer Reviews

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    Review Details

    • Review fromJames G

      Date: 07/25/2025

      1 star
      scale does not go low enough for the store in *************, **. Asst ******* is a brain dead moron who is only qualified to scrub toilets. Bought a faulty starter that exploded on the first crank but the asst *******, who is under the delusion that he has the deductive powers of Sherlock ******, Hercule Poirot and ******* **** combined, accused a very highly rated professional mechanic shop of hitting the starter with a hammer. Asst ******* couldn't find the sun on a clear summer day at high noon nor could he think his way out of an empty field. ********** is nothing but a straight up rip off.
    • Review fromAleciah

      Date: 07/22/2025

      1 star
      April 15, 2025 Amount paid ***** plus tax Purchased windshield wipers on April 15th the sales associate on my receipt **** seemed to struggle putting on those blades at the time. A few days ago the passenger blade came off. I drove 45 mins home in the rain with only a driver side wiper. My wiper was fine I used it on high speed because it was raining. A new passenger wiper was ordered. I went into the store today 4-24-25 to have the new one put on. He had me to check that the wipers were secure before leaving. On the way to Tyler ** for a medical appointment the same day as he put on my passenger blade, my driver blade comes off during a ***** **** sabotaged my driver blade on purpose. So evil. I am a caregiver for my mother with Alzheimers, and if I would have had an accident and gotten killed who would have taken care of her. **** didnt care. He was only thinking of himself.
    • Review fromAmanda B

      Date: 07/14/2025

      1 star
      I heard from several employees that the newer district manager is always negative and wants everything done exactly his way. He is extremely rude and doesnt know how to communicate with the employees. I also know that the district manager has been causing people to quit. He should be demoted or fired immediately. He is a bad weed that needs to be pulled and gotten rid of. He is the district manager of store 813 in ********** ********.
    • Review fromMatthew B

      Date: 07/04/2025

      1 star
      My son has an anxiety disorder aspbergers he is very capable and was more than qualified i believe they discriminated against him he was nervous the management wasn't understanding
    • Review fromLauren S

      Date: 06/20/2025

      1 star
      The store in ******, ** allows their assistance manager ******** showcase lewd behavior with another coworker during business hours inside the store in front of other staff members without the regard of customers can see them from outside. What kind of behavior is ******** presenting here as they are still employed or seems like there has been NO repercussions for their inappropriate behavior in a professional business setting?
    • Review fromDeborah T

      Date: 06/19/2025

      1 star
      A mechanic in ****** called ******** to get a part number. Was cut off mid conversation. Was told I don't - - - - ing help people from the ***********. then hung up. I hope no Canadian will have any service done by this company
    • Review fromSteve H

      Date: 06/15/2025

      1 star
      Store in ********* fla would not honor either the 20% discount on fathersday or free pads if you ordered rotors. The guys behind the counter did not know how to honor the advertisements on the web page. Ordered what i needed from rock auto.
    • Review fromJohn S

      Date: 06/08/2025

      1 star
      ********** at 5400 s 3500 w are nothing but idiots. The white ones don't understand what the h*** I'm talking about and the Hispanics don't know how to speak English. But then again what does ******** give a ****. Hire all the non-speaking English people we can to get a **** from the government.
    • Review fromLee B

      Date: 05/09/2025

      1 star
      The ********** at ****************************************************************************** is the worst! I needed a battery and because it had been replaced before (under warranty!), they gave me a trashed battery that had three dated stickers on it. It was completely dead and couldn't be charged. I went to a more reputable ********** in the area and they're the ones who told me the condition of the replacement and gave me a brand new one. This isn't the only incident at the ****** location, but it was the last time I was going to deal with them.
    • Review fromSteve D

      Date: 03/27/2025

      1 star
      Worst job ever!!! Can't even make this stuff up. Was hired for full time employment. Then full time was taken from me to part time. 45 day evaluation was outstanding. Didn't make any difference, they were staging my exit. Never late, never missed a day, was highest rated team member for the store in testing. If 0 was an option that's the rating this company deserves. Remember they can terminate you, just by someone telling a lie about you to your manager, without justification to the truth. There is no truth with O'reilly auto parts, just a play by play plan that's surely subject to CHANGE in their behalf. What an abomination. I cringe every time I pass one, just knowing the behavior of the Company. *************** you say. LOL!!! you call them, then you frame you for telling the truth and hold it against YOU! Then they set you up through HR to terminate you. Oreilly products really **** too! The return rate of damaged warranty parts was astronomical. That alone was an 8 hour job every day. The way they run their stores, I'm shocked at the stores that have very, very, little business are still open. Between the employee turn around and the garbage parts that they sell, except for the premium stuff, but even those get returned for warranty. Still have to pay the labor if the parts are bad and have to replace them again. If you need anything go to any other auto parts store and Thank me later. Your welcome! Also like the website says this IS NOT a BBB credited Business. Deal with them at your own risk! YOU HAVE BEEN WARNED!!!

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