I recently went into the *************** store in *********. No one was wearing a mask. The masks weren't even close by. All the customers were wearing masks. When I inquired about it, to check out, I asked about it. They said they were all vaccinated. I reminded them of the mask mandate in *********. Someone not involved in the conversation piped in and told me to go to their competitor down the street. I regret having made the purchase there. They used an expletive in responding to me.

I went to the ******, ** store to buy a rear wiper blade. As the clerk was taking my name information, he didn't wait for me to reply, and said last name "***." I am Asian by ancestry, and found what he said to be offensive, bigoted, and unacceptable. I asked him what he just said, to make sure I heard him correctly. He repeated the slur. I called him an ignorant bigot, and just left without buying anything.It was very unexpected, since the clerk was of either S. Asian, or Middle Eastern dissent.I'd hope your policy includes anti-racist elements, that are enforced.BTW- I tried to remove the one star I clicked. Based on this experience, this store deserves a negative star rating.

O'Reilly Auto Parts has the most disrespectful Hillbillies to the *** prejudiced employees that don't know a spark plug from a tire and ridiculous price parts

Defective heater core had been removed and replaced on 3 occasions over the span of 1 year and 7 months, the cost of my labor Bill's has well exceeded 2,000 dollars, not so much as an apology, or assistance in reimbursement from the store manager, basically he could not have shown less interest in my hardship

Just had an order online to pick up in store canceled. They had the parts in stock. They had applied a hold on the funds for the online order that wouldn't lift for 5 days. Making it so I would have to pay twice what the cost was and wait 5 days for a refund. I will admit I was not the nicest person and when they refused me service I can't complain about that. I will how ever complain that after being refused service they charged me for my canceled order. That makes me a little bit livid. Currently waiting for the GM to call me to get a refund. I'd rather deal with calling the bank and disputing the charge.

Went to return a scanner tool that I ended up not using at all and the kid that attended me grabbed the box, violently opened it and started inspecting it as if he was appraising a diamond at a jewelry shop. After that he printed the receipt and slammed it on the counter. As I was walking away I overheard him slamming the box and making derogatory comments. I've gone to that store for years and after that, I will never again go. Save yourselves the headache and drive to the nearest o'reilly. Much better service and they treat you with honesty and respect.

I went in to purchase a part. As usual it wasn't in stock. The worker said he could have it the same day at 4:00. I paid for it and told him that I would come back the next day to get it. I go the next day to get it, and he informed me that it won't be there for another day. Had he said that upfront, I would not have even paid for it. That is BAD service.

I ordered a Radiator from O'reilly auto online. They were the most expensive but stated they could get it by 10:30 Am on Saturday for my weekend project. Saturday 10:30 comes and goes without any notification. I call the store it was to be delivered to and they apologized that it would not be in Saturday, But assured me that it would be in by Sunday at 430. I pull the leaking radiator assuming the part will be available Sunday.. Again No call no show! now i have over paid for the part and I am without a car for Monday. The worst is the customer no service from the worst employee @ the 800 number. Without apology or looking for a solution put me on hold then cancelled my order. When he came back it was to say it was cancelled and goodbye. I ask if he even looked into the issue? he said no, he isn't customer service he is customer experience. Worst customer service i have ever seen and you now have lost my business and every business i can tell about my experience. Good thing I'm just a outside salesman that talks to 100 customers a week!!!

I use to spend alot of money in oriellys. over the past year on several occasions I recieved no service poor service and on some occasions tell me that they can't pull up my info to check my previous orders. I called their complaint office on several occasions and still nothing has changed. Last time i called their complaint office they told me i couldn't file a complaint. I would not recommend the store in marianna fl highway 90 to anybody.

I was called a ****** an a piece of **** when I went into local establishment of weaverville CA by **** ****** I was there to get all the things needed to change my oil when I realized that one of the employees working there was a guy I haven’t seen n two years an I polity asked him if he was going to pay me money for a vehicle an he started me by yelling at me calling me ****** an telling me that nobody even likes me so why should he have to pay me an I just asked him a very simple question I do believe that I will have to go to **** unfortunately because not only did I feel threatened but he was use n such profound language n front of two children that were also present never thought that he was going to react n such a way but clearly he’s not my friend more of a liability