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Business Profile

New Auto Parts

O'Reilly Auto Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Reviews

This profile includes reviews for O'Reilly Auto Parts's headquarters and its corporate-owned locations. To view all corporate locations, see

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O'Reilly Auto Parts has 4377 locations, listed below.

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    Customer Review Ratings

    1.83

    Average of 115 Customer Reviews

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    Review Details

    • Lue K

      Date: 12/20/2022

      Oreillys will not satisfy a warranty with a core charge. I bought a part from them with a lifetime warranty, the item is no longer in stock. Now all I have is a broken part from them which has a LifeTime Warranty. Beware of this lie of a warranty.

    • Ivy G

      Date: 12/16/2022

      0 stars if I could. We have a really bad blizzard with no road visibility and you make people who live across the river still go into work. Businesses should care about their employees just as much as they care about making money. Please do some research into being a better employer/company you guys are doing a horrible job.

    • Ms F

      Date: 11/28/2022

      OReilly Auto Parts used to be my favorite store until today. For the last 4-5 months, I have been trying to find whether or not my fuel pump has a lifetime warranty. Ive called several stores (AR and **), as well as Corporate, and everyone seems to either have amnesia or simply refuse to honor their warranty. After my mechanic comes to my apartment last night in the cold weather, lifts my tailgate, and climbs under it to get the part number (which is what I was told to do by the ********* and *************** stores) because I cant find the receipt from years ago nor remember my old phone number, no one seems to be able to help ************* says we need to have the information in order to find out if there is a warranty. Of course I told them I will never shop at their store again.

    • Kathy H

      Date: 11/17/2022

      I went to the Jenison, MI O’Reilly. I went to get a headlight, ****** helped me find the right one I needed. He then put it in for me, it was a cold night but didn’t hesitate to put it in for me, was very polite & wouldn’t take a tip! He said to just leave a review. I’ve bought different parts for my vehicle & they are always willing to install it for me & very helpful, to make sure I get the right part!!
      Thank You ******!!

    • Adam B

      Date: 10/26/2022

      I wouldve put a zero as well but thats not an option. I bought a battery from them; when they were changing it, they snapped a bolt off the brace to hold it into place. They said they will replace the part. Week later still no word on the part. I called them, they said they were looking for the part. I called customer support to get the district manager name and number, when I tried to call, no one seems to know who he was. I called support again. The guy proceeded to tell me, I dont see what the big deal is. Do not, I emphasize, DO NOT buy anything from them!

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