Business Profile

New Auto Parts

O'Reilly Auto Parts

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Better Business Bureau has received complaints against O'Reilly Auto Parts. Complainants allege they were sold incorrect parts that subsequently damage a vehicle and the company failed to pay for consequential expenses such as hotel bills, difficulty obtaining a refund, and poor customer service.

Complaints

This profile includes complaints for O'Reilly Auto Parts's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

250 total complaints in the last 3 years.
63 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a battery from them on line. I had to do it this way because my car's battery was completely dead and unchargeable. I was told that I would have the battery delivered the next day. The next day I was told that "someone" made a mistake and the battery wasn't taken to *** like it should've been. So, the battery was sent a day later. It was left on my doorstep in a completely destroyed box, covered in battery acid. I contacted the store and told them that battery was damaged and they said they'd send another one to replace it. Then the excuses and stalling started. I placed the original order 4 days ago, asked for a replacement 2 days ago, still have received nothing but lip service, and have been without transportation the entire time. I'm 71 years old, in poor health and live completely alone. I have no friends or family in ************ or for hundreds of miles, and have to depend entirely on myself. I need to have a functioning vehicle; I can't shop, I'm unable to seek medical attention if necessary, no way to respond to any emergency that requires leaving the area quickly.
Business Response
Date: 04/30/2024
April 26, 2024 the customers battery was delivered to our local store and then picked up by Door Dash and delivered to the customer. I spoke to the customer that morning via our chat system and assured him the battery would be to our store by 1100 and once we confirmed it was there we would arrange for Door Dash to pick it up and deliver it to him that same day, which they did. I also offered the customer a $150 gift card for the inconvenience, which he accepted. I put in the request for it to be issued and mailed to him on 4/26/24 also. We consider this matter to be addressed, resolved and closed.
Initial Complaint
Date:04/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Took part back that wasnt good and they said they didnt have $105 dollars to pay me
Business Response
Date: 04/30/2024
Our District Manager has processed the refund for the customer and has been trying to reach him by phone. This has also been addressed with our store team.
Initial Complaint
Date:04/23/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Occurred 4-23-2024, 2:00 pm. Location O'************************* store, 1405 e. **********, *******************Manager expressed hostility by slapping terminal away from my view so that I, the customer, could not see the choices of products available. There was only two busy clerks so I waited for a clerk to appear. After a minute a clerk appeared in between the racks of parts, looked out to the counter tables where customers gather to request supplies, but made no effort to enter the alleyway behind the customer counters. Before he could disappear I called out to him and said " I need a pressure gauge for a 2000 dodge ram". His response was "have you been helped?". 3 times he asked and 3 times i answered same question. He walked to the terminal where I was standing. I waited for him to go through the checklist of what model vehicle, type of motor, etc. in order to deduce what item to get for my vehicle but he didn't and clicked on a part/item that he said was for my vehicle and gave me the price. By leaning over to look at the terminal screen I could see he had the wrong part and I told him it was not the correct part. He said defensively "well I asked you and you said ......". I didn't argue with him and told him I had lost confidence and I asked a different clerk if they could help me. They said yes. A minute later a clerk came and just stood there in front of me saying nothing. I asked "are you the one that can wait on me? " and the clerk, in a very **** manner, acknowledged and I repeated my vehicle request to him. He went very quickly through the items, and in an attempt to verify that he had the correct vehicle on the screen and not repeat the error by the other clerk I leaned to get a better look at the screen and nudged the screen about two inches so I could see the information and verify it was the correct one. He angrily slapped the screen back to where only he could see it. This happened twice so I asked if he was the manager and he said yes. Time 2:00 p.m.
Business Response
Date: 04/24/2024
The customer contacted us via chat yesterday at 1506 and the information was sent to our District Manager for them to call and follow up with him as soon as possible.
Initial Complaint
Date:04/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Recently I purchased some oil and a car **** at O'Reilly Auto parts in ************* on 16th and potrero among the years of frustration dealing with these folks I uncovered something. I couldn't get the oil thing off of my car I want to return the oil and they refuse to take it back if I can't use the oil why have it. I stood in that store for an hour I've watched three ********** employees help One customer to keep from to avoid me. My frustration I said what the h*** is going on here I left and tried to sell the oil to a customer coming in rather than deal with this any longer of which I ended up spilling the oil on the sidewalk and it became a mess. That night the floor **** that I purchased with the oil snaps and broke mind you this is the second **** that has landed almost taking my life. I want to take it back the following day and again I was refused to service and this time told not to come back to the store I asked for a receipt for the **** so I can take it to another ********** and what I found out was that the cash money that I paid for these items put under someone else's account and that I could not get my money back because it was under someone else's account I said that I paid cash for this I had the **** and the receipt that had the matching numbers what I found out is ********** has been taking the purchases I make and putting them under someone else's account among other things I found out was the reasons why over 2 years I've had 13 batteries go bad getting them charged at **********. 13 batteries that's ridiculous. Among other things they would not check my alternator at one time I had to pull the alternator out of the car in front of ********** just to take it in to have them tell me that it was good when ***** the work of there swore up and down that it was a bad alternator before I pulled it out and that's why he wouldn't come out and tested I found out also that they don't put the battery charger on the cold start supposed to that's why these batteries keep going bad and that they get more money by doing these things than their paycheck but like a refunds over all my batteries oil and **** please
Business Response
Date: 04/22/2024
Customer retail history with us only goes from 2/15/24 to present under phone number provided, and is mostly warranty exchanges and refunds. There is no history of any battery, **** or oil purchase. I will need invoice numbers for those purchases that the customer is referencing to look into this further.
Initial Complaint
Date:04/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a car battery for my 2018 ****** Camry on 01/01/24. Employee ****** placed the new battery for me and had many issues doing so. Employee dropped a s**** into my vehicle from the negative terminal. He went and got a new terminal. On 01/05/24 I took my vehicle for regularly scheduled maintenance. Upon parking my vehicle, and turning it back on to move it forward, the vehicle would not start. ****** ran a diagnostic and found that the negative terminal was stripped due to use of incorrect tools. Called OReilly before proceeding with service and was told we would likely be reimbursed for the battery as the price was similar. I had no choice but to have the work done as my vehicle would not start and I either had to pay for the work or for the diagnostic. On 01/11/24 we took supporting paperwork into OReilly. Since 01/05/24 we have called OReilly almost weekly for an update and have been completely dodged by the manager who has had other employees relay that our case was submitted to corporate. I have submitted 2 requests to OReilly customer service, was told on 04/04/24 that the district manager would be calling me on 04/05/24 which has not happened. I had to pay ****** $189.05 due to the fault of an OReilly employee after spending $273.07 on a battery. Id like to be reimbursed for the very least my services paid to ******. I have all copies of receipts.
Business Response
Date: 04/17/2024
I called and spoke to our District Manager *****. He will call the customer later today to discuss this.
Initial Complaint
Date:04/09/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 1, I went in to ********** for a battery. The manager ther named ******, checked the battery and said it needed to be changed, so I bought a battery. Wen he was installing it, the cables caught fire, as he put the battery terminals on the wrong posts. He then sold me another battery but when he installed that one, the battery then had a loud noise, and the fuse box was smoking, he checked a fuse and said it was fine. He could no longer help me with the car, but whatever he did the next battery could not even be installed, as the car kept making like a noise, which he said it sounded like the water fluid thing, but the tow truck driver, (that had to tow the car, since it had caught fire and wouldn't work) said it sounded like a horn was on, so something went wrong wen the cables caught on fire. The car drove in ther fine and was towed out of there, by Triple AAA. The car was towed to AA Auto, since the triple AAA driver tows cars there after hours. The next **************, the service writer there, said it needed a fuse cable, but then after that was put on, then they would see what else it needed. ******, the manager paid them for the labor and took them the cable and told *****, the other service writer, that he wasn't repairing the car anymore if anything else was wrong, and ****** told him, that he is responsible and that he admitted guilt, just standing in the mechanics office! After the new cable was installed, the blinkers, automatic door locks, and radio didn't work. They went ahead and got the blinkers and radio working but the radio is blinking on and off on the screen and the door k**** don't work, so I'm thinking its a fried board, ecm, bcm or modular. ****** said to ask ********** where to take it, as ****** said he refused any more work. I called corporate and ***** said they would reimburse but ****** said a few days ago in customer service that the manager is refusing to pay anything. ***** same **** said the manager would call, no one called
Business Response
Date: 04/10/2024
Our District Manager has spoken with ****** the Manager at the service center (AA Auto) that completed the work. ****** stated they fixed all the electrical issues, Radio , Head lights. He stated the vehicle left with everything working. Our District Manager was going to get a copy of the invoice for repair from AA AUTO and review it to see if there was anything additional we may accept liability for.
Customer Answer
Date: 04/11/2024
Yes, they did fix the car. When I drove it out of there, it still has problems, where the radio screen would go blank and show just one word, on and off. I have a picture here attached. ****** at the shop said they do not want to work on the car anymore, since ****** went in to the auto shop, to tell ******, that he is no longer fixing anything else but the cable, and ****** told me, that he told ******, yes, you are responsible, as you are standing in the auto mechanics office and that admits guilt. ****** told me to take the car to ********** and ask what they want to do with it. My locks don't work either and a few of the dashboard lights are blinking. It may need an electric box, ecm, or fuse box, as the fuse box was smoking during the change of the battery install, after the battery department sparked fire. Please see the picture attached of what the radio displayed as I drove it out of the shop, since ****** said they can no longer work on it, since ****** didn't authorize anything else, although ***, at the shop, said changing the cable, was just the start of finding out what is wrong with it, as ****** only paid for the labor of the change of the cable. The second picture shows the time stamp of the picture of the radio, from my phones hardware, showing that was the time right after I drove it out of the shop, that the radio was flashing the letter in the picture, I believe it was letter R or L. I do have a copy of the invoice, in case u can't get one from ******, I do have the receipt for that.
Business Response
Date: 04/22/2024
Our District Manager has spoken with ****** the Manager at the service center (AA Auto) that completed the work. ****** stated they fixed all the electrical issues, Radio , Head lights. He stated the vehicle left with everything working. Our District Manager was going to get a copy of the invoice for repair from AA AUTO and review it to see if there was anything additional we may accept liability for.
Customer Answer
Date: 04/22/2024
Complaint: 21507266

I am rejecting this response because:
Yes, you are correct. The car did leave the shop, fixed, but as I drove it out of the shop, the radio screen went to the letter R, as I sent the picture a few times in my previous email, the picture also shows the time stamp of the picture of the radio screen, which is the time I had got the car back from the shop, the time as i was driving it out of the shop. The door locks still don't work. When I talked to Meineken a few days ago, they said that the cars modular may be fried, from wen the manager at ********** cross crossed the battery when thr cables caught on fire. This is the next month now since this occured. Are you guys going to pay the shop to fix my car, or can you give me your insurance information and we can put a claim in to possibly total out the car and pay me for the cars value, since the car is still showing signs of a damaged computer, despite the fact that ********** paid for the change of a cable to the mechanic. And as the service writer ***, at the shop mentioned, changing the cable, is just the start of the cars problems, to see what else is wrong with it, so when u mentioned you would see the cars invoice, to see what else is wrong with it, the only thing on that particular invoice, was the cable, since *** mentioned that the cable would need to be changed, to see what else was wrong with it, so that is not the invoice that is showing the additional repairs. I would have to get a new invoice as the other service writer ******, with AA Auto, said they are no longer working on my car, since the store manager of ********** went in ther, his name is ******, and told AA Auto, that they are no longer working on the car, when ****** told me on the phone, that he told ******, yes, you are responsible for fixing the car, since you are standing in the mechanics office paying for the cable work, so you are admitting guilt, but ****** told me to take the car to ********** AND ASK, WHAT DO U WANT TO DO WITH THE **** AND HAD WIPED THEIR HANDS OF IT, so I'm thinking since AA is a mechanic shop, it may need a specialty shop, like an electrical shop, to see why the locks don't work for why the radio was flashing R. At this point, I just need to get the car fixed or have your insurance contact me to total it out, since changing a simple cable of the car, originally, did not help the fact, that the car was caught on fire, and more additional fuses or boxes may have been destroyed. My radio and locks were working fine wen I went in to **********. The car wouldn't even start wen it was towed out of ther, after the battery cable caught fire.
Thank you,
*****************************
Business Response
Date: 04/23/2024
Our District Manager has been trying to call the customer with no answer. A request has been put in to reimburse the customer for rental car expenses that were provided to us.
Customer Answer
Date: 04/30/2024
Here is the additional information to reopen the complaint. Here is the invoice for the locks, which needs a fuse, from the incorrect battery installation. Please reopen the case. I thought I had 7 business days to reply, not 7 regular days. Thank you
Business Response
Date: 05/02/2024
I have sent the additional information to our District Manager and requested that he call the customer to discuss.
Customer Answer
Date: 05/03/2024
Complaint: 21507266

Hi. I am rejecting the response only because it either has me reject it or accept it, and if I accept it, it closes the case, but the reason I am rejecting is is ther any way to go above the district manager, as I am trying to deal with this through the corporate office now, at a higher level then the district manager, but u mention that u will reach out to the district manager, so it is being rejected, just because I am asking you if ther is anyone higher up, that I can talk to. AA Auto said the fuse box needs work and they are willing to do it, the place where the car went originally, well, the sister company a few blocks away, all the same owner. The fuse box was smoking wen the oreilys worker crossed battery wires, so this does make sense that ther is an issue with it, which is probably why all the dashboard lights are on the dashboard too. Hopefully once they complete this job that will be it and I do have two more rental receipts for rent car and then I can sign the release liability form that the manager wants me to sign, but he wanted me to sign it after reimbursement for the rent a car wen car was in shop for the cable but I did text him and ask him for reimbursement for rent a car while car was out of service and car repairs of $500 for fuse box but my church might pay that so then if they do, then would just need reimbursement for the rental and sign off. I also told them district manager to text or email. I did not send him a copy of the invoice for the fuse box $340 and $150 labor $500 total w tax, but I can tomorrow if u haven't already. But like I said my church is willing to help with that and then u all don't have to and would just need rent a car reimbursement and I will sign the release of liability. Thank you

Sincerely,

*****************************
Business Response
Date: 05/03/2024
When a complaint comes into the corporate office, which is where I work as a Customer Satisfaction Supervisor, it is my teams job to take the information and get it to our field management over the store as they are the ones who make a decision on what we do or do not do. Every time I send the incident out to the field management team it is going to both the District and Regional Managers. I can ask the Regional Manager to follow up with you, however they may delegate back to the District Manager you have been working with.
Customer Answer
Date: 05/06/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I have received a call from the manager, ****, a few days ago, and he said to give him the rent a car receipts so I can sign the release of any further liability form. My church is also going to pay for the rest of the repairs, the fuse box and fuses, as I received a message from them today, to take it in to their shop, that they use, for repairs.

Thank You,

*****************************
**************
Initial Complaint
Date:04/08/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a transmission on March 19th and it was supposed to be here on the 5th of April they told me to be here on the 6th I went in they said they didn't know where it was at that they couldn't contact the person to deliver in it I contacted him on the night they told me that it wasn't there that they would contact customer service they said customer service said they didn't know what was going on that it was supposed to be delivered and it ain't been delivered and every time I call up there to act like they have a problem with me coming up for wanting to know what the deal is when my transmission it's like it's irritating them because I'm coming up there asking for something I paid for that should have been here
Business Response
Date: 04/09/2024
I spoke to our ************************* today. They reached out to the manufacturer Power Torque yesterday, April 8 and the projected ship date of the transmission is 4/18/24. Power Torque has been experiencing delays in transmission rebuilds. I called and spoke to our Store Manager ****, who said she spoke to the customer this morning regarding this and that the customer is supposed to come see her today in store. She will go over the estimated shipping date with customer and our options will be for customer to wait for the transmission or receive a refund for it.
Initial Complaint
Date:03/30/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a wiper switch from the Evergreen Oreillys in Everett *** I pre paid for the part and shipping. The part is not right part. I did not install the part because I could see it was wrong part. When I went to return it with receipt they refused. They basically called me a liar and said I had changed the part. The part was ordered from *********, it is a Standard product. Only when I went to return it, they inspected it and the part had a *** and ******* stamp on it, so they refused to return it because it did not match the picture on their computer screen. The part IS the exact same part they sold me. The part was never in anyone else's possession, only mine. They acused me of having someone else change the part. I am very upset at the way I have been treated and basically accused of being a liar. This is totally unacceptable on their part. What can be done about this. How do I get my money returned. They have my phone number in their system, I have the receipt, and it was returned one day after I picked it up. I was told when I ordered it and prepaid for it and the shipping that I could return it if it was the wrong part. I'm speechless at the way I was treated by the employees. What can be done about this?*************************
Business Response
Date: 04/01/2024
I called and spoke to our Assistant Store Manager Will. ******** spoke with the Team Member who sold and gave the customer the part. The part was opened before being given to the customer by the Team Member and it had no branding on it and matched our part in the picture in our system. The part the customer brought in to return had *********** stamping on it and was not the part Team Member had sold the customer. Due to this, the store declined to refund the part.
Initial Complaint
Date:03/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Return refund. Got ***** returned in cash and was waiting on the other difference of 137 to be returned to card. Never happened. Spoke to store managers. No resolve called district do resolution. The store managers admitted that something was off because of there drawers being over that night. In short I returned 5 items to store. I got cash back of *****. The rest was to be put back on card. That did not happen. The total return with taxes should have been ******. The amount give in cash return was *****. The difference being 137 was to go back to card never happened. When I inquired about the issue. I spoke with *** assistant manager. He contacted the store manager about the issue. The store Manger basically lied about return which he processed. ****** the sales associate had ******* the store manager do the return. It was not done properly. ****** told *** that he remembers the transaction. *** said they were over by 1 plus dollars in thier drawer that night. He also said the recipe shows a cash refund of ******. He believes that the difference was my transaction. ******* denies it. All I know is I'm short 137 that was suppose to go on my card. ****** saw ******* count back my cash refund of *****. ******* the store manager is unable to look at the facts and see his mistake. All the evidence point to what happened that day. Keep in mind I have done buisness with this company for 23 years and this is my first issue ever. Just look to be made right. 137 is what should be returned to me. Counter# ****** Date ******** 10:04am Invoice 778-450540 Drawer 778ws161 Recipe #*********************** Employee ******* store ************************* sales *** assistant manager
Business Response
Date: 03/22/2024
The customer just called us regarding this issue today. It has been sent to our District Manager to look into and he will call and follow up with the customer. Customer's incident number is *************
Initial Complaint
Date:03/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased these and they are the wrong bulbs so I tried to return them and the store is telling me I already returned them but clearly not if I still have them. They refuse to give me my money back when I clearly have the bulbs.
Business Response
Date: 03/22/2024
I called and spoke to our District Manager ****. The customer came in to the store at ***************************************************************************** yesterday and said she wanted a refund on bulbs (SYL H11SZG/2BP). The District Manager and store told her we show the customer received a cash refund 3/16/24. The District Manager offered that customer could get a gift card since we show we already returned the bulbs for her and gave cash back, and the customer said no she wanted her mf'ing money right then. Customer did not take the gift card and left. Our field management went above and beyond in offering a gift card to the customer in addition to her already receiving her cash back.
Customer Answer
Date: 03/27/2024
Complaint: 21468627

I am rejecting this response because:

I did not return anything on 3/16. Don't you have cameras? Show me the footage of me getting my money back on 3/16. And show me the actual merchandise that was returned that day.

Sincerely,

***************************
Business Response
Date: 04/01/2024
On 3/22/24 I called and spoke to our District Manager ****. The customer came in to the store at ***************************************************************************** yesterday and said she wanted a refund on bulbs (SYL H11SZG/2BP). The District Manager and store told her we show the customer received a cash refund 3/16/24. The District Manager offered that customer could get a gift card since we show we already returned the bulbs for her and gave cash back, and the customer said no she wanted her mf'ing money right then. Customer did not take the gift card and left. Our field management went above and beyond in offering a gift card to the customer in addition to her already receiving her cash back. If the customer would like to accept the offer of a gift card, the store can assist with that, however we will not be offering a second cash refund.
Customer Answer
Date: 04/04/2024
Complaint: 21468627

I am rejecting this response because:

I want to see camera footage of them giving me my money back.

Sincerely,

***************************

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