Complaints

This profile includes complaints for O'Reilly Auto Parts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  O'Reilly Auto Parts

  233 S Patterson Ave Springfield, MO 65802-2210

• 

  O'Reilly Auto Parts

  2206 Paris Rd Columbia, MO 65202-2303

• 

  O'Reilly Auto Parts

  63rd & 2nd Street Rolla, MO 65401

• 

  O'Reilly Auto Parts

  1512 S Elliott Ave Aurora, MO 65605-2106

• 

  O'Reilly Auto Parts

  517 N Federal Blvd Riverton, WY 82501-2944

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08-20-2020 I paid Oreilly Automotive manager ************ a sum of $3131.94 for a new completely rebuilt transmission that he ordered from out of state..included I also paid a $ ****** installment fee for the part. The defective transmission never shifted properly and jerked hard when put in reverse . After taking to several shops I was told in writing that the transmission was severely defective and would not last long. It has not. Oreilly has not taken responsibility for this defective part , never serviced the part or paid the monies I have invested . This is a very expensive venture for me and I have been met with no satisfaction whatsoever.

  Customer Answer

  Date: 05/27/2024

       After having trouble with transmission I took it to a independent transmission shop here ( please see the attachment ) They stated that :

      " TRANSMISSION HAS A DOUBLE ENGAGEMENT WITH A HARD APPLY IN REVERSE "     This has made the transmission SHIFT badly and JERKS extremely

  hard when put in reverse. The independent shop evaluation is on the attachment I have sent with this letter. Thank you
  

  Business Response

  Date: 05/28/2024

  The manufacturer of the transmission, Power Torque, handles all of their own warranty claims on their products. Their phone number is ************. The transmission was purchased 8/20/20 and had a three year limited warranty which expired 8/20/23. The customer would have to talk to Power Torque regarding warranty. 

  Customer Answer

  Date: 05/30/2024

  Complaint: 21749331
  
  I am rejecting this response because: Because I spoke to Power several times over the phone and nothing happen. They took all my information

  and never made any type of effort to do anything.

  To be fair I gave my money to ******** not to Power T. therefore the responsibility  lies with Orielly not with some third party . I am very dissatisfied with

  this situation.... ******** should be held for customer satifaction whomever they do business with...Ive spent over $4000.00 for a service and my truck is not running.
  Sincerely,
  
  ******************************

• Initial Complaint

  Date:05/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/5 I bought a new battery from ******** in *******. On 5/6 the battery died and I needed to pay $80 for a jump. I took it to a mechanic and asked if it could be the alternator or starter and after a check he said that the battery was dead and that I'd need a new one. I bought the better there and had it replaced. I went back to ******** and they said that they would give me another battery but that I wasn't eligible for a refund. I paid $230 for a lemon battery, had to get it replaced because it didn't work, and am now being told that I'm just out the $230 for it not working. The story I went to also told me to just say the battery works and sell it second hand.

  Business Response

  Date: 05/20/2024

  I spoke to our Regional Manager *****. The customer can take the defective battery back to our store and we will refund him for it. 

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an alternator from OReilly auto parts for my 2011 ********** Jetta. I installed it but it kept damaging batteries. After two $400 batteries were damaged and the car would not hold a charge.I took the car to oReilly auto parts to check the voltage and they claimed that it was good.Months go by as I save up money to put it in the ********** dealership shop. There ********** diagnosed it with a faulty alternator. This faulty alternator was spinning in the wrong direction according to the ********** dealership. This faulty alternator caused $3500 in damage to the electrical system.I have all the documentation to prove this, and when I reached out to OReillys customer service in the corporate office, they assured me that they would take care of it once it was routed through the local manager.The manager called me and immediately started shifting the blame to their supplier and said that they will not do anything because they are not liable for any damages. They told me good luck in court!I am now trying to work with the Justice of the Piece as this is a small claims matter under $5000. I would love to get a lawyer involved because these people are crooks and they do not stand by their word. They will sell you faulty parts that will destroy your vehicle and they will take no accountability. This company, lacks integrity and moral values! I will never use them again, as there are plenty more reputable parts houses available. I wish there were someway for OReillys to go bankrupt!

  Business Response

  Date: 05/13/2024

  I called and spoke to our District Manager ****. He called and spoke to the customer and explained that for us to do a labor claim with the manufacturer the store would have to have the defective alternator to send them for testing. Since the customer did not notify our store that they wanted to file a labor claim with the manufacturer at the time they did a warranty exchange on the alternator April 23, 2024 on invoice 5438-305653 the store has already sent the part back to the manufacturer and has no way to retrieve it or locate it for a labor claim. O'Reilly Auto Parts does not file labor claims or reimburse or guarantee labor, labor claims are handled solely by the manufacturer of the part. 

  1.4) NOT COVERED BY LIMITED WARRANTY
  

  This limited warranty does not extend to any product that fails due to:
  (i) Accident or collision
  (ii) Improper use, installation, maintenance, or service
  (iii) Use of the product with other third-party product(s) which fail
  (iv) Abuse, misuse, modification, or neglect of the product
  (v) Failure to follow directions on proper use or installation
  (vi) Flood, chemical fallout, salt, hail, or other environment conditions including natural disasters
  (vii) Installation or use on vehicles used for powersports, off-road, or racing purposes where such product is not intended for these applications
  (viii) Installation or use on vehicles used for marine purposes where such product is not intended for marine use
  This limited warranty does not cover labor, towing, or rental car charges, which are the sole responsibility of the purchaser.
  This limited warranty does not cover incidental, consequential, indirect, or special damages.
  This limited warranty represents the total liability of OReilly Auto Parts for any product to which it applies. OReilly Auto Parts makes no other warranties or representations of any kind whatsoever, expressed or implied, and all implied warranties including any warranty of merchantability and fitness for a particular purpose are hereby disclaimed. Some states do not allow the exclusion or limitation or incidental or consequential damages or the disclaimer or implied warranties, so the above limitations may not apply to you.

  Our full warranty information can be found here ***************************************************

  We would only warranty replace the product for the customer, which we did. 

  Customer Answer

  Date: 05/19/2024

  Complaint: 21690801
  
  I am rejecting this response because:
  On 4-23-24 ORileys in Kinder La was notified personally by my self that we were going to place a claim for Labor and expenses I personally told Employee ****** that we were he replied that he was only an employee this was the day that they excepted the faulty alternator and gave us a replacement that is not the correct alternator for my vehicle just as the other alternator was incorrect for my vehicle have documentation from ********** as proof a license ********** technician and mechanic who is employed by dealership 
  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/21/2024

  I called and spoke to our District Manager ****. He called and spoke to the customer and explained that for us to do a labor claim with the manufacturer the store would have to have the defective alternator to send them for testing. Since the customer did not notify our store that they wanted to file a labor claim with the manufacturer at the time they did a warranty exchange on the alternator April 23, 2024 on invoice 5438-305653 the store has already sent the part back to the manufacturer and has no way to retrieve it or locate it for a labor claim. O'Reilly Auto Parts does not file labor claims or reimburse or guarantee labor, labor claims are handled solely by the manufacturer of the part. 
  1.4) NOT COVERED BY LIMITED WARRANTY
  This limited warranty does not extend to any product that fails due to:
  (i) Accident or collision
  (ii) Improper use, installation, maintenance, or service
  (iii) Use of the product with other third-party product(s) which fail
  (iv) Abuse, misuse, modification, or neglect of the product
  (v) Failure to follow directions on proper use or installation
  (vi) Flood, chemical fallout, salt, hail, or other environment conditions including natural disasters
  (vii) Installation or use on vehicles used for powersports, off-road, or racing purposes where such product is not intended for these applications
  (viii) Installation or use on vehicles used for marine purposes where such product is not intended for marine use
  This limited warranty does not cover labor, towing, or rental car charges, which are the sole responsibility of the purchaser.
  This limited warranty does not cover incidental, consequential, indirect, or special damages.
  This limited warranty represents the total liability of OReilly Auto Parts for any product to which it applies. OReilly Auto Parts makes no other warranties or representations of any kind whatsoever, expressed or implied, and all implied warranties including any warranty of merchantability and fitness for a particular purpose are hereby disclaimed. Some states do not allow the exclusion or limitation or incidental or consequential damages or the disclaimer or implied warranties, so the above limitations may not apply to you.
  Our full warranty information can be found here ***************************************************
  We would only warranty replace the product for the customer, which we did. 
  
  

• Initial Complaint

  Date:05/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought wind shield wipers for 2 of my cars. I was well in the manufacturing warranty and store warranty. They refused to replace the defected wind shield wiper which was only 7 months old. They also disrespected me as a 65 year old senior citizen made rude nasty comments and refused to replace the defective wiper blade.

  Business Response

  Date: 05/13/2024

  Invoices for blades under cust account:     
  
  
  5159-133560 6/1/18 BOS R1116 1 year warranty expired 6/1/19
  5159-182085 1/13/20 BOS 17PUV and BOS 26PUV 1 year warranty expired 1/13/21
  5159-217608 4/8/21 BOS 18PUV and BOS 26PUV 1 year warranty expired 4/8/22 
  5159-307978 11/10/23 RNX 830020 and RNX 830024 1 year warranty expires 11/10/24
  
  I called our District Manager ****. DM spoke with customer. The customer brought in ***** wipers to store for warranty instead of the Rain-x he purchased 11/10/23. Cust wanted warranty on ***** blades that only had a 1 year warranty. Customer understood, but then went back in store, got upset again and left again. The ***** wipers the customer has are all over a year out of warranty and cannot be warranty replaced. 

• Initial Complaint

  Date:05/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* on academy and union sold me the wrong size cv axle mm off and it damaged the tranmission $9000 plus in damage the cv axle was also damaged due to them selling two different strutts witch is documented from ********* transmission was confirmed damaged by incorrect length I have picture and mechanoc documents to prove this the district manager ****************** is rude does call hides in his office asks you a question and speaks over you and tells you he doesn't have to listen to you he refuses to to deal with the situation also falsely identify himself as a mechanic when he is not he tells me it's impossible to have a larger cv axle fit in the transmission it won't go in yet the transmission shop said it happens all the time and usually it will slide in but won't come out also work on a fleet of 50 landscape trucks and have done 100s of cv axles the

  Business Response

  Date: 05/07/2024

  I called and spoke to our District Manager regarding this. At this time, our *************************** has only been contacted by the vehicle owner, *****, who is *********** mother. ********* installed the parts for his mother, but is not an ASE Certified mechanic. The mechanic is the last line of defense for a customer to make sure that the correct ********************** are being properly installed in their vehicle. Our District Manager has verified that based on the *** provided to us by *****, the part sold is the correct part for the customer's vehicle as recommended by the manufacturer. ***** was asked to provide documentation so that a labor claim can be filed with the manufacturer or the part, as O'Reilly Auto Parts does not guarantee or reimburse labor, nor do we process, review or approve labor claims. At this time, we do not have all of the required documentation to file a labor claim with the manufacturer for *****, but our District Manager and store will go ahead and file the claim with what has been provided to date. The manufacturer will receive the defective part and documentation and they will then review and test their product to determine why it failed and what, if anything, they will reimburse. That decision is solely up to the manufacturer of the part. The customer, *****, and her son, *********, have also been trespassed from our store at *********************************************** by local law enforcement and the request of our District Manager due to belligerence and harassment of our employees. The District Manager is still willing to speak with *****, the vehicle owner, over the phone if necessary. 

  Customer Answer

  Date: 05/10/2024

  Complaint: 21674788
  
  I am rejecting this response because:
  Because it is inaccurate information the manager said you can't put a larger cv axle in the transmission witch was disproven both by the transmission shop and ****** said it happens all the time. The parts where also very close in size being only a few mm off in length of the shaft and width of the shaft images will show this also the shaft went in fine but did not seat a few mm same amount  the shaft they sold was longer. Note orielys computer system is inaccurate for there are multiple complaints including paying for an engine this year for wrong spark plugs that their system said qhere for that custumers vehicle they replaced his engine by the way witch the district manager tells me they never due that but they did in multiple cases. The computer system at orielys sells the cv axles length as 25 15/16 but the one I bought from ****** after the damage was 25 5/7 clearly shorter so no their system is selling a shaft that is slightly longer and wider than the original with damaged the tranmission they are responsible they can pay for it the what I'm asking for is one nothing compared to the billions orielys brings in but is way less than the court fees if they do not take responsibility for their negligence also I have several outher vehicles on my mechanic account at orielys with cv axles bought for them also I'm not a mechanic but I have a mechanic account and have continued to use it for parts after this problem was brought to their attention so I don't understand how you can say we won't pay for it because you're not a mechanic yet for over a month I've bought more parts with the account so it seems a little contradictory to me 
  
  Sincerely,
  
  *****************************************

  Customer Answer

  Date: 05/10/2024

  Also show me the police report number because I didn't not talk to the cops and I was walking out the door before he said to leave the cops never showed up though so again misrepresentation of the truth no cops where ever their he pretended to call them and he called them because he was being rude and disrespectful calling names raising his voice and talking over us so we started recording him and he said we can't and then said he was calling the cops all of witch I had already walked out of the buildand was sitting in my car I did call him a fat waste of space before I exited but he treated to call the cops on my mother becaus3 he was being recorded being disrespectful to custumers font worry though I'll put it up for the world to see how orielys treats custumers 

  Business Response

  Date: 05/15/2024

  I called and spoke to our District Manager regarding this. At this time, our *************************** has only been contacted by the vehicle owner, *****, who is *********** mother. ********* installed the parts for his mother, but is not an ASE Certified mechanic. The mechanic is the last line of defense for a customer to make sure that the correct ********************** are being properly installed in their vehicle. Our District Manager has verified that based on the *** provided to us by *****, the part sold is the correct part for the customer's vehicle as recommended by the manufacturer. ***** was asked to provide documentation so that a labor claim can be filed with the manufacturer or the part, as O'Reilly Auto Parts does not guarantee or reimburse labor, nor do we process, review or approve labor claims. At this time, we do not have all of the required documentation to file a labor claim with the manufacturer for *****, but our District Manager and store will go ahead and file the claim with what has been provided to date. The manufacturer will receive the defective part and documentation and they will then review and test their product to determine why it failed and what, if anything, they will reimburse. That decision is solely up to the manufacturer of the part. The customer, *****, and her son, *********, have also been trespassed from our store at *********************************************** by local law enforcement and the request of our District Manager due to belligerence and harassment of our employees. The District Manager is still willing to speak with *****, the vehicle owner, over the phone if necessary. 

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a battery from them on line. I had to do it this way because my car's battery was completely dead and unchargeable. I was told that I would have the battery delivered the next day. The next day I was told that "someone" made a mistake and the battery wasn't taken to *** like it should've been. So, the battery was sent a day later. It was left on my doorstep in a completely destroyed box, covered in battery acid. I contacted the store and told them that battery was damaged and they said they'd send another one to replace it. Then the excuses and stalling started. I placed the original order 4 days ago, asked for a replacement 2 days ago, still have received nothing but lip service, and have been without transportation the entire time. I'm 71 years old, in poor health and live completely alone. I have no friends or family in ************ or for hundreds of miles, and have to depend entirely on myself. I need to have a functioning vehicle; I can't shop, I'm unable to seek medical attention if necessary, no way to respond to any emergency that requires leaving the area quickly.

  Business Response

  Date: 04/30/2024

  April 26, 2024 the customers battery was delivered to our local store and then picked up by Door Dash and delivered to the customer. I spoke to the customer that morning via our chat system and assured him the battery would be to our store by 1100 and once we confirmed it was there we would arrange for Door Dash to pick it up and deliver it to him that same day, which they did. I also offered the customer a $150 gift card for the inconvenience, which he accepted. I put in the request for it to be issued and mailed to him on 4/26/24 also. We consider this matter to be addressed, resolved and closed. 

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took part back that wasnt good and they said they didnt have $105 dollars to pay me

  Business Response

  Date: 04/30/2024

  Our District Manager has processed the refund for the customer and has been trying to reach him by phone. This has also been addressed with our store team. 

• Initial Complaint

  Date:04/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Occurred 4-23-2024, 2:00 pm. Location O'************************* store, 1405 e. **********, *******************Manager expressed hostility by slapping terminal away from my view so that I, the customer, could not see the choices of products available. There was only two busy clerks so I waited for a clerk to appear. After a minute a clerk appeared in between the racks of parts, looked out to the counter tables where customers gather to request supplies, but made no effort to enter the alleyway behind the customer counters. Before he could disappear I called out to him and said " I need a pressure gauge for a 2000 dodge ram". His response was "have you been helped?". 3 times he asked and 3 times i answered same question. He walked to the terminal where I was standing. I waited for him to go through the checklist of what model vehicle, type of motor, etc. in order to deduce what item to get for my vehicle but he didn't and clicked on a part/item that he said was for my vehicle and gave me the price. By leaning over to look at the terminal screen I could see he had the wrong part and I told him it was not the correct part. He said defensively "well I asked you and you said ......". I didn't argue with him and told him I had lost confidence and I asked a different clerk if they could help me. They said yes. A minute later a clerk came and just stood there in front of me saying nothing. I asked "are you the one that can wait on me? " and the clerk, in a very **** manner, acknowledged and I repeated my vehicle request to him. He went very quickly through the items, and in an attempt to verify that he had the correct vehicle on the screen and not repeat the error by the other clerk I leaned to get a better look at the screen and nudged the screen about two inches so I could see the information and verify it was the correct one. He angrily slapped the screen back to where only he could see it. This happened twice so I asked if he was the manager and he said yes. Time 2:00 p.m.

  Business Response

  Date: 04/24/2024

  The customer contacted us via chat yesterday at 1506 and the information was sent to our District Manager for them to call and follow up with him as soon as possible. 

• Initial Complaint

  Date:04/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently I purchased some oil and a car **** at O'Reilly Auto parts in ************* on 16th and potrero among the years of frustration dealing with these folks I uncovered something. I couldn't get the oil thing off of my car I want to return the oil and they refuse to take it back if I can't use the oil why have it. I stood in that store for an hour I've watched three ********** employees help One customer to keep from to avoid me. My frustration I said what the h*** is going on here I left and tried to sell the oil to a customer coming in rather than deal with this any longer of which I ended up spilling the oil on the sidewalk and it became a mess. That night the floor **** that I purchased with the oil snaps and broke mind you this is the second **** that has landed almost taking my life. I want to take it back the following day and again I was refused to service and this time told not to come back to the store I asked for a receipt for the **** so I can take it to another ********** and what I found out was that the cash money that I paid for these items put under someone else's account and that I could not get my money back because it was under someone else's account I said that I paid cash for this I had the **** and the receipt that had the matching numbers what I found out is ********** has been taking the purchases I make and putting them under someone else's account among other things I found out was the reasons why over 2 years I've had 13 batteries go bad getting them charged at **********. 13 batteries that's ridiculous. Among other things they would not check my alternator at one time I had to pull the alternator out of the car in front of ********** just to take it in to have them tell me that it was good when ***** the work of there swore up and down that it was a bad alternator before I pulled it out and that's why he wouldn't come out and tested I found out also that they don't put the battery charger on the cold start supposed to that's why these batteries keep going bad and that they get more money by doing these things than their paycheck but like a refunds over all my batteries oil and **** please

  Business Response

  Date: 04/22/2024

  Customer retail history with us only goes from 2/15/24 to present under phone number provided, and is mostly warranty exchanges and refunds. There is no history of any battery, **** or oil purchase. I will need invoice numbers for those purchases that the customer is referencing to look into this further. 

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car battery for my 2018 ****** Camry on 01/01/24. Employee ****** placed the new battery for me and had many issues doing so. Employee dropped a s**** into my vehicle from the negative terminal. He went and got a new terminal. On 01/05/24 I took my vehicle for regularly scheduled maintenance. Upon parking my vehicle, and turning it back on to move it forward, the vehicle would not start. ****** ran a diagnostic and found that the negative terminal was stripped due to use of incorrect tools. Called OReilly before proceeding with service and was told we would likely be reimbursed for the battery as the price was similar. I had no choice but to have the work done as my vehicle would not start and I either had to pay for the work or for the diagnostic. On 01/11/24 we took supporting paperwork into OReilly. Since 01/05/24 we have called OReilly almost weekly for an update and have been completely dodged by the manager who has had other employees relay that our case was submitted to corporate. I have submitted 2 requests to OReilly customer service, was told on 04/04/24 that the district manager would be calling me on 04/05/24 which has not happened. I had to pay ****** $189.05 due to the fault of an OReilly employee after spending $273.07 on a battery. Id like to be reimbursed for the very least my services paid to ******. I have all copies of receipts.

  Business Response

  Date: 04/17/2024

  I called and spoke to our District Manager *****. He will call the customer later today to discuss this.