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Average of 3,313 Customer Reviews
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Review fromGlen N
Date: 08/18/2025
1 starI was having a radiator cooling issue, when I took it in I was told that I need a new engine as a result of the cooling problem. Car Shield refused to cover the cost of the engine, but only the initial cooling problem and I am now expected to come out of pocket approximately $6,000 for the new engine replacement as the shop says replacing just the head gaskets will not fix the problem. A Car Shield adjuster called me and said they are not paying for it so Take it or Leave it but they are not covering the engine cost. The adjuster even refused to send an Inspector (which I requested at least three times) to verify the information given to them by the repair shop was accurate. I was told that it was not necessary and that they go by what the repair shop tells them. So why have inspectors?? I feel taken advantage of, mis-informed and left with no options, after 3 years of being loyal customer.
CarShield
Date: 08/19/2025
CarShield requested that the Administrator of your *************** Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated correctly according to specific terms and exclusions of the *************** Contract. - Customer RelationsReview fromTodd M
Date: 08/18/2025
1 starBy far the worst experience I have had with any company, file a claim, they take 1 week to get an adjuster to look at the car, then my mechanic spends 90 minutes on the phone with an adjuster about the transmission flush and service that happened 2 months before, explains all that was done and when with all service records, then gets into an argument about why they didnt replace the transmission then when the service performed removed the shutter completely for 2 and half months, which was what ****** recommended. We hear nothing for 3 days call back, and then a new person says the previous person screwed the claim up and what he said didnt make sense we spend another 90 minutes on the phone with the new guy answer all the same questions he says this will resolve it, you will hear later that day to move forward, 72 hours later crickets, so I call in again get another person who tells me they need to know when the issue was first detected which was addressed twice to two different adjusters, on 2 separate 1 hour plus calls. While I am on with her, I get another call from another person asking me the same question that my mechanic answered and myself answered. We are 3 weeks in my daughter doesnt have her car at college and having to use mine so I dont have a car, this is completely unacceptable.CarShield
Date: 08/19/2025
CarShield requested that the Administrator of your *************** Contract examine your experience based on the review you have provided. The Administrator will be reaching out to you directly to resolve this in a timely manner. - Customer RelationsReview fromHolly C
Date: 08/18/2025
5 starsI highly recommend carshield I love my coverage I had carshield over two years no problems with them they've taken care of ******** very well get you some carshield!!!CarShield
Date: 08/19/2025
Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer RelationsReview fromKathy Laneaux K
Date: 08/18/2025
1 starJune 2nd, 2025, I sent a letter to cancel my subscription to Car Shield due to me selling my car. I did it within the time frame for them not to charge my card for the monthly fee. 2 months they have colllected the fee and now they are telling me that they can not refund me the funds that they did not have the right to. In July I sent them a message via their "Contact Us" and they never responded. I finally called them in August after they again took the funds out of my card and they apologized that they can not refund me. Try they refuse to refund me. I had to cancel my credit card so that they will no longer take funds from me for an account that I cancelled in the proper manner. They did the same thing to my husband so I took the extra steps so they would not do the same thing to me and they still did it. I refuse to ever purchase this company warrantees again and anyone using them or promoting them, should be ashamed.CarShield
Date: 08/20/2025
Thank you for bringing this matter to our attention. We have located your contract, and as a courtesy we will provide you with a one time refund of two months payment. You can expect a check via *** by the end of this week. In regards to your husband's contract, if you email the contract number and cancellation date to ******************************** we will likewise refund the payments made after termination of said contract. We hope this resolves this matter and look forward to hearing from you. - Customer RelationsReview fromSean B
Date: 08/18/2025
5 stars**** was super friendly, understanding of my needs and tried to help me out and recommended service now and in the future .CarShield
Date: 08/19/2025
Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer RelationsReview fromGary B
Date: 08/17/2025
1 starCarShield refused to cover a turbo repair when the turbo went out on my truck. They kept stalling by asking for more information that they already had and said the repair facility refused to send the necessary info to them. Run as fast as you can away from this company! They certainly dont want to save you as they say in their ads.CarShield
Date: 08/20/2025
CarShield requested that the Administrator of your *************** Contract examine your claim based on the review you have provided. Based on this review records indicate that a claim was started. However, a diagnosis and estimate for the needed repairs was never received. The claim was marked inactive. No actions could be taken without a diagnosis and estimate for repairs to adjudicate the claim according to the terms of the *************** Contract. - Customer RelationsReview fromPAUL S
Date: 08/16/2025
5 starsMY SUNROOF STUCK OPEN IN THE MIDDLE OF THE FLORIDA RAINY SEASON. IT GOT FIXED WITH NO PROBLEMS AT THE DEALER IN SPITE OF THE CAR BEING 10 YEARS OLD. THAT'S WHAT I'M PAYING FOR AND THAT'S WHAT I RECEIVED! GOOD SERVICE.CarShield
Date: 08/18/2025
Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer RelationsReview fromPaul C
Date: 08/15/2025
5 starsMade my first claim with Car Shield. Took my RAM 2500 to the dealership due to a check engine light, faulty actuator no communication with turbo charger. Dealership called Car Shield and everything was taken care of, I recieved text msg and phone call of status of repair from Car shield. Picked up my vehicle week later. Everything went very smooth. I am a very satisfied customer, and will continue to use **********************.CarShield
Date: 08/18/2025
Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer RelationsReview fromJIMMY W
Date: 08/15/2025
5 starsI use Carshield because there dependable has a good standing of work ethics and plans for almost every oneCarShield
Date: 08/18/2025
Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer RelationsReview fromHELEN H
Date: 08/15/2025
5 starsMy call was transferred to ****** within seconds, which was very surprising. My experience was quick. ****** was very pleasant and professional.CarShield
Date: 08/18/2025
Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer Relations
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