Reviews

Review Details

• Review fromJean B

  Date: 10/27/2022

  1 star
  Ive had this warranty for a little over a year and every time I need repairs done to my car I end up having to pay for them out of my pocket. I wish I never bought this warranty. Twice Ive paid out over $2200 out of pocket. Very disappointed. Ive learned my ****** for sure.
  

  CarShield

  Date: 11/01/2022

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the failed parts are not covered by your Vehicle Service Contract.

• Review fromCaryl M

  Date: 10/26/2022

  1 star
  This company is beyond fraud. I purchased a policy July 2021 on my vehicle, By a male car shield employee. I was told That I would need to purchase a gold policy policy at ***** per month that would cover my 2011 *** HYBRID vehicle. I went ahead and signed up. I have never had any claims against the policy. I had something go wrong with my vehicle in AUGUST of 2022. Called CAR SHIELD, asked for a rental car reimbursement, they told me that the diagnosis would need to be made first, before they would help me with a rental vehicle. Now as of 10/11/22, my car has been diagnosed. Car Shield was contacted by repair facility and myself, only to be told that this GOLD POLICY purchased does not cover HYBRID VEHICLES. I have made multiple phone calls to car shield. Never have gotten past customer ********************** department. Have Requested each time to have myself speak with a supervisor. Each and every time I have been told a supervisor will call you back within 24 to 48 hours hours. No supervisor ever calls back, only another customer ********************** agent. This policy was sold to me talk to me and it's fraud, As it does not apply to my making model of my car. When purchasing the plan I assumed the representative of car shield knew what he was talking about as far as what policy would be the appropriate policy for my vehicle. Obviously he knew nothing and sold the policy to a consumer who puts faith in a company that they know what they were talking about. I am requesting a 100% refund from the company for the money's paid out since July 2021 to the present at $***** per month paid back to my account where they withdrew it monthly from. Prior to deciding on the repair facility that I am having fix my car car, II checked out 4 different facilities and all said run from this company car this company car shield as they do not pay their claims. Unfortunately I found out too late, as I never had to have a repair on my vehicle until now. Please turn your back and run from car shield as they sell fraudulent policies over and over again
  

  CarShield

  Date: 10/31/2022

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that there are potential issues with the adjudication of your claim and an agent from the Administrator will be reaching out to you to resolve this in the near future.

• Review fromDiana S

  Date: 10/26/2022

  1 star
  CarShield is a scam. All they want is your money. They delay every possible way to pay you. They delay-delay-delay. Theyre a rip-off. If you need repairs, YOU have to pay for discovery. Then they want pictures (i.e., of transmission case fluid + others). Then they dont want to pay for the correct repairs (i.e., they want to send you a USED TRANSMISSION from somewhere that will take 4-6 WEEKS to get there. Meanwhile, during the delay-delay-delay, YOU ARE OUT OF A CAR! Aaaaaand, YOU STILL PAY MONTHLY PREMIUMS!!!! They have so many Third Party Agents (TPAs) that the left hand doesnt know what the right hand is doing! One agents says youll get ** dollars. Then after wait-wait-wait delay-delay-delay You dont get paid, so you have to call back to find your money! And they refer-refer-refer you so somebody else that says you're getting less money than promised!!!! These people are a rip-off, preying on the publics trust! No wonder they have an F rating w/ the Better Business Bureau! Save your money!
  

  CarShield

  Date: 10/31/2022

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated per the terms and limits of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility.