Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, August 19, 2024, I was driving on interstate I-95. The check engine light came on in my car and I pulled over. I had my car towed to *** ************************** *** told me the head gasket was blown. *** contacted Car Shield and Car Shield requested *** send pictures and proof that my car was regularly maintained. *** called me and told me Car Shield was not going to repair my car.I called Car Shield on September 5, 2024 and spoke with ***** *. She told me that my claim was denied because of the radiator cap was off, lack of proper cooling resulting in car heating and causing the engine to go bad and blow a head gasket. I picked my car up from *** on Wednesday, August 14th, 2024 and my radiator cap was on. I opened my hood while at *** and asked *** *****-******, why they replaced my battery? I drove my car for five days and on August 19th the check engine light came on.I have printed a statement off of the internet when I googled, "What can cause a radiator cap to come off?" The answer: If the cap blew off, it is probably due to an issue with a blown head gasket. That would cause it to build up internal pressure and blow the cap off.

  

  Business Response

  Date: 10/15/2024

  Thank you for bringing your concerns to our attention and for the opportunity to respond. American Auto Shield ("AAS") administers repair claims brought under vehicle service contracts (contract) sold by CarShield.
  

  The claim at issue related to your complaint was reviewed by an AAS Senior Legal Claims Specialist (Specialist), who is an ASE-Certified Master Mechanic.  Based upon all available information and documentation and pursuant to the terms and exclusions of your contract, the Specialist determined the claim was adjudicated correctly. Your claim was denied due to the radiator cap missing resulting in excessive over heat requiring full engine replacement. While this is a diamond contract, there is no coverage for the radiator cap. There is also no way that the head gasket could have failed first causing the radiator cap to blow off, the pressure required to blow the radiator cap off would have broken off the neck of the radiator where the cap is but before that would have blown several other gaskets and hoses. Most likely the fluids were checked at a prior visit and the radiator cap was not put back on properly resulting in these failures.

  With that being said, CarShield understands your frustrations and is willing to refund 18 payments of your contract upon the execution of a settlement agreement and release. If you wish to accept this offer, please email ******************************* within ten (10) days and we will draft the agreement for your electronic signature. 

  Customer Relations

  Customer Answer

  Date: 10/15/2024

  I reject the business response.  I need a new engine in your car and I have been with them since 2020.  I would like a new engine in my car and will accept nothing less.  

  Customer Answer

  Date: 10/18/2024

  Complaint: 22397634
  
  I have reviewed the business' response and am rejecting it because:
  
  I have found through research on the internet that a radiator cap can come off while driving due to excess pressure after a head is blown. I have attached a statement from the internet that states exactly that. My radiator cap was on when I checked under my hood a few days prior to the check engine light coming on. I took a picture of my battery that same day.

  I called ********* in ************ on October 7, 2024 around 4:57pm, and asked the serviceman if the radiator cap can come off while driving? He stated that when pressure is inside the  engine and it overheats, then it causes the cap to come off and it hurts the head gasket.

  On October 7, 2024 I called Tire Plus in Delray and spoke with a serviceman and asked him if the radiator cap can come off while driving, can it blow a head? He said, most certainly!

  Car Shield has offered 18 payments as their solution to my engine problem. *** has already forwarded them the invoices regarding my car being regularly serviced. They also sent Car Shield pictures of the engine.

  I am requesting a new engine in my car.

  
  
  Sincerely,
  
  ********* ******-******

  

  Business Response

  Date: 10/21/2024

   

  If you wish to dispute the decision made by ********************, please fill out this simple and efficient claim denial reconsideration form here:  **************************************************

  If you would like to accept our offer, please email *********************************************************.

  Customer Relations

• Initial Complaint

  Date:10/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had carshield luxury warranty package since 2023 139.00+taxes/ monthly with $100 deductible. I recently had my car towed to repair shop 09/27/2024 ( tow and repair shop recommended by carshield) They held my car until 10/07/2024. Due to carshield miscommunication, unprofessionalism, and having to send their own inspector out. Carshield denied some of the repairs recommended by repair shop even though they were covered on my warranty. I went to pick up my vehicle and paid my deductible 10/07/2024. THIRTY MINUTES later car had issues starting and check engine is back on. Carshield wants me to go through the whole process of taking my car to repair shop and having to come out of pocket again while it sits at repair shop. They went against their RECOMMENDED repair shop diagnostic, made me pay my deductible, even after I had to come out of pocket for transportation while they took their time on my claim. And my vehicle is still not fixed. They will be charging me another monthly fee for coverage because my car still has the check engine light on. They are very misleading with their warranty and scheme people out of money while jumping through hoops. Calling them for clear instructions and understanding is pointless because no one is knowledgeable or on the same page.

  

  Business Response

  Date: 10/15/2024

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The claim was reviewed by the Legal Claims Director for AAS, an ASE-Certified Master Mechanic, and the results of this investigation have concluded that the claim had been adjudicated correctly and in accordance with the terms of the VSC. Your administrator authorized your claim for your selected repair facility, and the repair was completed. Moreover, your contract states that you are excluded from coverage due to "repairs resulting from improper or incomplete prior repairs or diagnosis". A list of components excluded from coverage may be found on page 4 of your contract. Furthermore, your administrator nor your claim adjustor can control misdiagnosis or improper repairs completed by your repair facility. Finally, it is important to note that the repair facility selected is not in our shield repair network or preferred facilities. As your contract states, if you need assistance in locating a repair facility, you are to contact 720-531-9151 or 800-808-7178, and our concierge representatives will assist you in finding a repair facility.
  
  
  Car Shield has no contractual obligation to refund you for improper repairs completed by repair facilities. However, in an effort to resolve this matter, CarShield will offer you a refund of four monthly payments to cover the out-of-pocket costs associated with the improper repairs upon the execution of a Settlement Agreement and Release. If you wish to accept this agreement, email [email protected] and we will draft the document for your electronic signature. Please include your name and contract number in the subject line for faster processing. 

  Respectfully,

  Customer Relations. 

  Customer Answer

  Date: 10/15/2024

  Better Business Bureau:
  
  
  
  I have reviewed the business' response regarding complaint ID 22396055 and am satisfied with this resolution. 
  
   
  
  Sincerely,
  
  
  
  Makell Canada

  Customer Answer

  Date: 10/15/2024

  I mistakenly hit to accept companies to resolve issue. It was a mistake and I do not want to accept their offer due to the falsification about the issue. It was not a misdiagnosis or fault on the repair facility and the repair facility is in their network. It was fault on the CARSHIELD inspector that CARSHIELD sent out. THEY ARE LYING and the repair shop has paperwork to prove it. After picking my car up my check engine light was still on due to CARSHIELD not approving covered repairs that was diagnosed by repair facility.

   

  

  Business Response

  Date: 10/17/2024

   

  If you wish to dispute the decision made
  by American Auto Shield, please fill out this simple and efficient claim denial
  reconsideration form here:  https://americanautoshield.com/dispute-resolution/

  If you wish to accept our offer, please email [email protected].

  Customer Relations

• Initial Complaint

  Date:10/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to get my car fixed, took it to the mechanic and they refused to do any work on my car. I went to another mechanic today and they told me the same thing. I called Carshield and we were on a three way call and no mechanic would take my car to work on it. I have a 2016 ********. In the end, the *** tells me I may have to pay out of pocket. I said is Carshield going to reimburse me and I would have to give them an invoice and they would determine if they would pay me. So, I looked up Carshield and found that they are a rip off. I would like to get a refund.

  

  Business Response

  Date: 10/14/2024

  To Whom it May Concern,
  
  Thank you for bringing your concerns to our attention and the opportunity to respond. American Auto Shield ("AAS") administers repair claims brought under vehicle service contracts (contract) sold by CarShield.
  
  Your complaint was reviewed by our AAS Senior Legal Claims Specialist (Specialist), who is an ASE-Certified Master Mechanic.  It appears we were not able to establish the Corvettes cause of failure since you are not willing to work with any of the repair shops we provided in your area.  Although our nationwide network includes over ****** active repair shops, we cannot force one to work with us.
  
  We understand your frustrations and are willing to fully refund your payments upon execution of a settlement agreement and release.  If you wish to accept this offer, please email ******************************* and we will draft the agreement for your electronic signature.  

  Customer Relations

   

• Initial Complaint

  Date:10/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am paying them and they are pushing it off to American Auto Shield. The other company is lying and not doing their job. Nothing is getting done. The mechanic shop has had my vehicle for 2 months. H31**34363234333237**H is threatening not to pay for it. I should not have to pay this. It is out of hand and uncalled for and have never dealt with anything like this in my life. I have a $200 deductible. If H31**34363234333237**H doesn&#**;t pay the mechanic, I will have to pay for this and that is unacceptable. The mechanic is ******* ****** at ************ in *****, **. I want my car fixed and I will only have to pay $200.00.

  

  Business Response

  Date: 10/11/2024

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The claim was reviewed by the Legal Claims Director for ***, an ASE-Certified Master Mechanic, who determined the claim had been adjudicated correctly and in accordance with the terms of the **** Your claim is currently authorized for repairs using the allocated repair facility's parts for only covered failures shown by the inspector. Initially, your repair facility had documented that it was your engine that had seized. However, upon further inspection, it was discovered that it was the starter that had failed, rather than the entirety of the engine. This improper diagnosis has thus caused significant delays to your claim process. Additionally, the starter is not listed for coverage per the terms of your contract. A list of included elements may be found on page 14 of your contract. Instead, your vehicle received repair for the oil cooler failure and leaking associated with this failure as it is considered to be a covered repair.
  Seeing as your administrator has covered the repairs listed as "included" within your contract, you would not be eligible for further coverage per the terms and exclusions of your contract. 
  
  
  However, as a courtesy, CarShield is willing to offer a refund of three-monthly payments upon the execution of a signed Settlement and Release Agreement. If you wish to accept this offer, please email info@carshield with your name and contract number in the subject line so that we may draft your agreement. 
  
  
  -Customer Relations. 

• Initial Complaint

  Date:10/08/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying for my policy since 2021. I tried to use it a couple of years ago for my A/C and the discharge hose was not covered. I tried to use it for the second time today and they would not cover the ******** ****. They said their started was $167 and would not even cover ******** cost on started or labor in hours because they said their manual was less to replace a starter. I thought everyone in the country used the same labor time manual. I am going to get this repair paid and cancel. I have paid $59 a month for 4 years. This coverage is not worth it had has too much small print they show you when they have to pay out. They have too much discretion with parts. No repair shop will accept their parts to be shipped to them. Next you know they will want to send their minimum wager to do the repair. I did check with AutoZone and Starter for my car ranged from $350 to $500. How does Car shield come up with $167 starter coverage.

  

  Business Response

  Date: 10/15/2024

  Thank
  you for bringing your concerns to our attention and for the opportunity to
  respond. American Auto Shield ("AAS") administers repair claims
  brought under vehicle service contracts (“contract”) sold by CarShield.
  

  The claim at issue related to your complaint was
  reviewed by an AAS Senior Legal Claims Specialist (“Specialist”), who is an
  ASE-Certified Master Mechanic.  Based upon all available information
  and documentation and pursuant to the terms and exclusions of your contract,
  the Specialist determined the claim was adjudicated correctly. The out of pocket costs are due to your chosen repair facility overcharging well over what parts authority could ship in a part for at AAS' cost. The labor was all slightly above book time as well. Your contract states "At the ADMINISTRATOR’S election, repair or replacement of COVERED PARTS will be made with parts of like kind and quality, including but not limited to new, re-manufactured, exchanged, or used components and YOU are responsible for paying any amounts not covered by this CONTRACT, including but not limited to, the DEDUCTIBLE, for each visit to the REPAIR FACILITY."  We have attached a copy of your contract for convenience. 

  With that being said, CarShield understands your frustrations
  and is willing to refund  12 payments of your contract upon the execution
  of a settlement agreement and release. If you wish to accept this offer, please
  email [email protected] within ten (10) days and we will draft the agreement for your electronic
  signature. 

  Customer Relations

   

   

   

  Customer Answer

  Date: 10/15/2024

  Better Business Bureau:
  
  
  
  I have reviewed the business' response regarding complaint ID 22395559 and am satisfied with this resolution. 
  
   
  
  Sincerely,
  
  
  
  Mike Sanders

  I will accept the refund of 12 payments as the resolution

• Initial Complaint

  Date:10/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted documents for a car rental reimbursement on about 7/16/2024. I still have not received a check as of today 10/7/2024. They keep saying its lost but wont tell me much more.

  

  Business Response

  Date: 10/11/2024

   

  We have spoken to Mr. ******** and his check is going to today 10/11 for overnight delivery. We do apologize for the delay.

  Customer Relations

• Initial Complaint

  Date:10/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying for this extended warranty for at least 18 months. My car is in an approved facility and has been torn down for 2 weeks now. Myself and the dealership has provided everything to carshield and they are finding ways to not approve my claim. I am employed and a mother. They refuse to extend my car rental but they are also do not seem to be in a rush to fix my vehicle. They have sent messages stating they have all the information need but when I call they say they need more. I am only able to speak with customer ********************** representatives. I cannot get a phone call back from an administrative **** or a quality **** regarding my claim and my concerns. I need some backing to get my car back so I can work and take care of my family.

  

  Business Response

  Date: 10/14/2024

  Mrs. **************************************** requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The claim was reviewed by the Legal Claims Director for ***, an ASE-Certified Master Mechanic, who determined the claim had been adjudicated correctly and in accordance with the terms of the **** The results of this investigation indicate that you were authorized nine days of rental coverage. It is important to note that your contract only allots 7 days of rental at $100/day. The limitations of your rental car coverage per your specific repair can be found on page  17 of your contract. You were given 9 days of coverage, which goes past what your contract is obligated to provide. Additionally, it was discovered that repair delays and claim authorization were not due to administrative efforts, but rather the repair facility's failure to send in necessary photo's needed for proof of inspection. Without these photos, we were unable to move forward with your claim. What's more, the general exclusions portion of your contract (pg 8) states that your administrator is not responsible or required to compensate for lost time or delays, especially if it is due to a repair facility. 
  
  
  Seeing as your claim was approved for more than what was paid into your contract, and that you were already authorized additional rental days that were not contractually obligated due to the repair facilities, there will be no refund due at this time. 
  
  
  
  
  Thank you,
  -Customer relations. 

• Initial Complaint

  Date:10/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Carshield is trying to get out of making a complete payment of repairs needed to fix my vehicle.

  

  Business Response

  Date: 10/14/2024

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The claim was reviewed by the Legal Claims Director for ***, an ASE-Certified Master Mechanic, who determined the claim had been adjudicated correctly and in accordance with the terms of the **** Upon review of your claim, a complete engine replacement was denied as the damage to the block was not found to be caused by an internal moving part. The damage to the block has been identified to be the main cause of failure within your diagnosis. Your contract states that you are excluded from coverage on "non-lubricated, non- moving components". A list of both excluded and covered components can be found on page 13 of your contract. Additionally,  an inspection was completed an indicated that your engine had failed the block test, thus verifying combustion gasses have entered the cooling system. This would thus exclude you from full coverage of an engine replacement. However, you were correctly given a credit for the failure of your vehicle's water pump and head gasket repair, as they are eligible for coverage under your contract.. Your claim was correctly adjudicated through the credit toward these repairs, and the exclusion of a full engine replacement. 
  Seeing as you have already received a credit for repairs for your vehicle, there will be no change to the adjudication of your claim. However, as a courtesy, CarShield would be willing to transfer your vehicle to a separate repair facility to help limit the out-of-pocket costs associated with the additional repairs associated with your engine. 

   

  Thank you,

  -Customer Relations 

  Customer Answer

  Date: 10/14/2024

  Complaint: 22391278
  
  I have reviewed the business' response and am rejecting it because:
  
  The Landrover specialist have disagreed with this resolution. The problem was caused by covered items that caused other items to fail. I'm not a mechanic but the specialist has confirmed that all items should be covered under warranty. Carshield is offering to pay for cost that won't fix my vehicle. The total cost is ****** the total cost of failure caused by covered parts. Please contact *** at The Shop ************ for explanation. Mechanics won't fix it the way Carshield wants because it won't fix anything.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 10/15/2024

   

  If you wish to dispute the decision made by ********************, please fill out this simple and efficient claim denial reconsideration form here:  **************************************************

  If you wish to cancel your contract and receive a full refund, we will void the authorization and refund your payments in full upon execution of a Settlement Agreement and Release.If you wish to accept this offer, please email ******************************* and we will draft the Agreement for your electronic signature.

  Customer Relations

• Initial Complaint

  Date:10/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company is a scam. I have a 2018 **** escape started having Mechanical issues with m 9/8/24 I contacted *** and informed them they told me to take my car to a repair shop. I did so **** dealership lithia Spring. They informed me on 9/12/2024 that I was having transmission issues I gave them my contract information for CarShield. They reached out and put in the clay **** She asked for documents, relevant, and irrelevant to the repairs of the car, and they was sent to them upon request. Also requested photos of the car as well as fluid samples and failure in the dealership, complied all documents needed, after my car being in the shop for over a week, I decided to go ahead and advantage of the rental car I have since been in the rental car for ******************************************************************************************** the shop and still has not been approved for repairs. I am still going back-and-forth with car shield and the dealership and car shield has not approve my claim as of yet which is almost 30 days later my service advisor at **** dealer is definitely doing all that he is supposed to do however, car shield is dragging their feet. I feel like theyre trying to claim repairs back-and-forth several times to speak with supervisors and I am never given a call back every time I call they just tell me that theyre still waiting for documents from the **** dealership. I was also told that one time that the adjuster was going to the dealership to look at the car, but nobody knows , whats going on? Theres never the same information giving it alwas changing its just ***** how they are doing business im reaching out for hey from bbb here is my claim #*******

  

  Business Response

  Date: 10/10/2024

  Thank you for bringing your concerns to our attention and for the opportunity to respond. American Auto Shield ("AAS") administers repair claims brought under vehicle service contracts (contract) sold by CarShield.
  

  ******************** has informed us they will be reaching out to you regarding this matter shortly. If you wish to contact them first they can be reached at ************.

  Customer Relations

• Initial Complaint

  Date:10/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The mechanic was told it would be cheaper for me to just pay for repair because it would be less than my hundred dollar deductible. Well the part was $94 by itself and the total bill was $336. Very unhappy and will be listing a complaint with Better Business Bureau.

  

  Business Response

  Date: 10/14/2024

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The claim was reviewed by the Legal Claims Director for AAS, an ASE-Certified Master Mechanic, who determined the claim had been adjudicated correctly and in accordance with the terms of the VSC. The results of this investigation indicate that the allocated repair facility has still not sent in the final invoice to your administrator, seeing as you have already paid the full bill which was more than twice the cost of the authorized totals including deductible. Prior to the repair facility receiving the payment, you would have to pay your $100.00 deductible, and your administrator would have paid the $66.41 for the authorized amount. However, the repair facility has charged you for more than double the authorized amount for repairs. Seeing as you had paid the bill without the use of your contract, the larger out-of-pocket cost is no longer negotiable with the repair facility. This would be out of the administrators hands.
  
  
  American Auto Shield has authorized over $7000.00 in claims for your contract which far surpasses the amount paid into the contract, therefore there is no refund due. 
  
  
  Thank you,
  Customer Relations. 

  Customer Answer

  Date: 10/16/2024

  Complaint: 22383730
  
  
  
  I have reviewed the business' response and am rejecting it because:
  

  The claims adjuster for car shield told the facility it would be cheaper for me to pay the bill than use my policy.  So the adjuster lied.  Any lessor amount I would have to pay would have been good even if it had been $68

  
  Sincerely,
  
  
  
  Richard Knowles

  

  Business Response

  Date: 10/17/2024

   

  If you wish to dispute the decision made
  by American Auto Shield, please fill out this simple and efficient claim denial
  reconsideration form here:  https://americanautoshield.com/dispute-resolution/

  Since there is no refund due, CarShield considers this matter closed. 

  Customer Relations

  Customer Answer

  Date: 10/18/2024

  Complaint: 22383730
  
  
  
  I have reviewed the business' response and am rejecting it because:
  
  
  Obviously you are ok about your representatives lying and misleading your customers.  I have seen this in the past dealing with Carshield.  I have always managed to get the matter taken care of but often takes weeks of my time and ends up costing me many dollars such as my transmission repair were your parts provider kept sending out bad transmissions.  I believe they sent 3 faulty transmissions and the vehicle was down for more than a month.

  Denial of any proper resolution of this issue is just another "fine" example of Carshield's Stellar Service.

  
  Sincerely,
  
  
  
  Richard Knowles