Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Customers website clearly states they would cover broken manifold exhaust bolts on my **** *** **** (see attached document) but when a claim was filed for broken bolts CarShield denied the claim. I have paid them over $2160 and over 3 years without a single claim, and then they deny the first claim made. Scam.

  

  Business Response

  Date: 07/23/2025

   

  CarShield will refund your payments in full with a signed Settlement Agreement. Please email [email protected] to confirm you accept and we will draft the Agreement for your electronic signature.

  Customer Relations

   

  Customer Answer

  Date: 07/28/2025

  Better Business Bureau:
  
  
  
  I have reviewed the business' response regarding complaint ID 23629856 and am satisfied with this resolution. Have reached out to the customer for a settlement agreement to sign.
  
   
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called car shield to cancel a worthless policy that I have with them. Instead of cancelling, ********* kept going on and on about the benefits of having car shield coverage. There were none. The two times I called, coverage was denied. I am requesting that car shield remove my name, number and address from their data base. I would like to opt out of any and all offers. I would like my cancellation to reflect today's date, 7/21/25 without any penalty for cancellation. My contract number was MRF4738718. Again, their representative, ********* was refusing to cancel my contract.

  

  Business Response

  Date: 07/21/2025

  Your contract has been cancelled and one monthly payment has been refunded back to you as a courtesy. We have removed your contact information from our system. Please allow 7-10 days for processing for your refund. 

  -Customer Relations 

  Customer Answer

  Date: 07/22/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:07/20/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had Car Shield over a year On Friday June 13th the car blew the number one cylinder the check engine light came on. The truck start running really rough. I pulled over and called emergency assistance cs. Very nice agent set up a tow truck within the hour to take me to ******** *************. Over an hour nothing so called back they never sent the final request through. They called TT driver. He came quick but ******** was then closing. Nothing open so they took me and truck home. I had to miss work Monday but they had tow truck pick me up and took me to another ********. Monday 16th.. Even though I had an appointment it was gonna be 6 hours before they diagnosed it. Car Shield would not give me a rental wo diagnosis even though i paid extra. So I took **** home. When we got diagnosis we could not get car Shield to confirm Enterprise would pick me up so I took another **** to Enterprise for the rental when CarShield got the diagnosis they would only repair one cylinder My experience is when one goes out they all do. So I traded the car in and called Carshield 6/25 to cancel. They were in process of billing me for another month( the billing date changed monthly 5-27). They were charging me for a car i no longer owned. I was incredulous and asked for a supervisor call and she called but left no way to call her back. $520.61 is lost of days at work, 2 mo the carshild and w **** rides 6-17 ***** ***** ****

  

  Business Response

  Date: 07/23/2025

  Thank you for bringing this matter to our attention and we appreciate the opportunity to respond. 
  
  
  CarShield  requested that the Administrator of your Vehicle Service Contract examine your claim based on the correspondence you have provided. The claim was reviewed by the Legal Claims Manager for ***, an ASE-Certified Master Mechanic, and the results of this investigation have concluded that  your claim was adjudicated correctly in accordance with the terms and exclusions of the Vehicle Service Contract ("VSC"). 
  
  
  Upon review of your file, it was discovered that you had requested rental coverage prior to there being an authorized claim. Additionally, based upon the complaint documentation provided, it appears that you had acquired alternative ******************* the day after a rental had been authorized for two days. However coverage does not apply to both a rental vehicle and alternative transportation cost for the same day and would not be eligible for reimbursement. The claim shows two days of rental have been paid to Enterprise. This authorization has exceeded the liability of your contract as four hours of reportable labor time must be submitted to be eligible for rental, and the labor time was estimated to be 1.7 hours. Moreover, your *** does not provide coverage/compensation for loss of time or inconvenience. 
  
  
  Your claim has not been paid out as you have informed your Administrator that you had decided to trade in the vehicle prior to the completion of your repairs. In efforts to resolve this matter, CarShield is willing to provide a refund six monthly payments upon the execution of a settlement and release agreement and a voided authorization. If you wish to accept this offer, please email ******************************* and we will draft the agreement for your electronic signature. 

  -Customer Relations

  Customer Answer

  Date: 07/31/2025

  The response from Car Shield was little confusing to me. I felt it did not address all of the complaint. So I'd like to respond.

  
  

  1. We've had Car rental coverage since we enrolled in the plan. So the statement that we requested it early is confusing. We had called months earlier when we wanted to get the transmission diagnosed  but our only option was Aamco with a 7 hour estimated wait (even with appointment) and no car rental wo diagnosis so we couldn't do it. As we only have one car. Could that be what you are referring to? 

  
  

  Nor do i know about ********* man hours, but ******** was not able to repair the car that same day as the diagnosis. If that's what you're referring to. 

  
  

  2. When the car and i were dropped off at ******** I was advised the wait even with appointment was (again) 7 hours and they had no guarantee of when ** would or if approve the claim  so I had to take **** home. 

  
  

  The response didn't address that I waited hours when the car broke down Friday waiting on a tow truck . ** apparently had forgot to authorize it. By the time the tow Truuck came  the ******** I was directed to was closed. So ** kindly had a tow truck bring me home and waived the small additional fee. 

  
  

  3 The 2nd **** was not the day of the approval as I recall. The approval was Saturday. This was Tuesday because

  despite spending hours on the phone with ** and Enterprise I could not get them to come pick me up. They had my pickup as ******** when i was at home. We spent litterally hours trying to reach local ***************** with no answer. Enterprise cs could not reach them either.

  
  

  4. Unsure who the Administrator is but I've wanted to trade in the car since I got it. It was one reason i felt compelled to get **. I wanted that protection and was grateful for it for years. 

  
  

  I did not plan the cylinder issue  in the middle of rush hour traffic on Friday afternoon in 100 degree heat to get a trade in.

  
  

  The breakdown was 13th. Repair 17th i think.. I went to ******* on the 25th to look at a used car they advertised. 

  
  

  5. I called and canceled ** right away and was told ** expectation was for me to pay the insurance coverage on a car I no longer had. I am still not sure on the renewal dates as funds deducted understandably varied.

  
  

  6. i understand that normally missing work is not covered but I feel the ** mistake in not authorizing tow truck played a factor.

  
  

  7. So the offer in response to my complaint is to give me a generous refund but not pay Pep  Boys for the claim? We would gladly accept the generous offer if it included Car Shield paying ******** what is owed.

  
  

   That all being said I enjoyed the security of having ** and everyone on the phone was very nice. The response to BBB was different than we hoped but I am still hopeful that ** is the company I have had faith in.

  
  

  ***** Elder 

  
  

  Partial acceptance, Partial reject  ************

  

  Business Response

  Date: 08/04/2025

   

  A member of the CarShield legal department has reached out to you regarding this matter. Please return the call to the number left on the voicemail. 

  Customer Relations

  Customer Answer

  Date: 08/14/2025

  Complaint: 23628111
  
  I have reviewed the business' response and am rejecting it because the issues that is outline on my complaint-(1-7 questions hasn't been address). I have called their 800 number several times with no response or follow return call. I am also going to be filing with the ***********************. I was promise a credit back of 6 months of warranty coverage refunded back to me. I would like for someone from the Car-Shield customer complaint team or legal department to give us a call at ************ as I have tried and tried to reach someone. 
  
  
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 08/14/2025

   

  We have left another message for you. 

  In our response to your previous BBB complaint, we asked that you please email ******************************* to confirm you accepted our offer. CarShield never received that email and your Settlement Agreement was never drafted.

  Customer Relations

  Customer Answer

  Date: 08/22/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay CarShield monthly on auto draft in case my car has major issues. Now car in need of transmission and instead of my out of pocket being the agreed $500 deductible they are saying more like near $2,000. I have worked closely with **** ***** of ***** Transmission to make sure before I get my car repaired they are gonna pay him. The quote he gave them is extremely reasonable for the amount of time for the repair. They are putting their own price on what he is doing and trying to either force him to accept a product they ship to him instead of allowing him to purchase a rebuilt through reliable sources he is comfortable with or rebuild it there (which that is my preference - their pros)To my knowledge None of the dealerships or reliable repair shops let you take in your own parts. I am needing help with getting them to pay for my car to be repaired at this transmission shop I know will do an excellent job. **** ***** has called them a number of times and so have I His phone is **********. The division he has been talking to says one amount out of pocket for me - and the division I talk to says a lesser amount but still well more than double the agreed on $500.00 deductible. HELP

  

  Business Response

  Date: 07/23/2025

  CarShield  requested that the Administrator of your Vehicle Service Contract examine your claim based on the correspondence you have provided. The claim was reviewed by the Legal Claims Manager for ***, an ASE-Certified Master Mechanic, and the results of this investigation have concluded that  your claim was adjudicated correctly in accordance with the terms and exclusions of the Vehicle Service Contract ("VSC"). 
  
  
  Upon review of your file, it was discovered that your vehicle was driven into repair facility with transmission concerns. Your repair facility determined internal transmission failures and recommended replacement. Coverage was determined and claim was authorized but because the repair facility does not allow shipped in parts and the most cost effective option available was a transmission sourced by our vendors, the claim was authorized using a shipped in transmission as a credit to be used towards the shops supplied transmission.
  
  
  As stated within your contract, your Administrator may authorize the repair facility to repair or replace covered parts with new, re-manufactured, or used parts of like kind and quality based on the age and mileage of  your vehicle at the time of repair. Your Administrator may choose to have parts shipped to the repair facility. If the repair facility does not accept shipped parts, your administrator may choose to authorize the value of the shipped parts as a credit toward the repair facility's parts. If you decide to use the repair facility parts, the authorized amount will be credited towards the cost of the repair; any additional amounts will be your responsibility.
  
  
  Your claim has been authorized in the amount of $2,945.05 to your repair facility to be paid toward your vehicle's repairs upon the receival of a signed final invoice and the completion of your repairs. As this far exceeds what has been paid into your contract, there will be no refund due. 

  -Customer Relations 

• Initial Complaint

  Date:07/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from a private owner in November 2024, The policy from the previous owner was suppose to be transferred over to my name. I was told by Carshield on Tuesday July 15, 2025 that the policy could not be transferred. However they are taking $59.99 a month out of my account. I spoke to ***** and Suni in Customer ********************** that a supervisor would get back to me and as of today no once has contacted me

  

  Business Response

  Date: 07/18/2025

   

   A member of the CarShield legal team has attempted to reach you.  Please call the number left on your voicemail.

  Customer Relations

• Initial Complaint

  Date:07/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased car shield when I paid my 2018 **** Explorer sport off as an extended warranty. Unfortunately my water pump became bad and I took my vehicle to the **** dealership. Once my vehicle was at the **** dealer. I provided them with my car shield information and they did the diagnostics and informed car shield that my water pump was going bad and need to be replaced. Car shield requested information on any work I had done to my vehicle. I informed them that my vehicle never had issues. I only had regular oil changes done.. car shield sent an adjuster out . Car shields then requested I send them all my oil changes . . I sent them every report of oil change that I had done. Once that was turned in they denied my claim stating my water pump is a pre existing issue because of the amount of fluid that was used during my oil changes . I am seeking For Car shields to pay for my vehicle to be fixed. if they are unwilling to fix my vehicle, we can go to court and fight this in the court.

  

  Business Response

  Date: 07/18/2025

  CarShield  requested that the Administrator of your Vehicle Service Contract examine your claim based on the correspondence you have provided. The claim was reviewed by the Legal Claims Manager for ***, an ASE-Certified Master Mechanic, and the results of this investigation have concluded that  your claim was adjudicated correctly in accordance with the terms and exclusions of the Vehicle Service Contract ("VSC")
  
  
  Upon review of your file, it was discovered that service records spanning several years revealed that at almost every oil change, 1/2 gallon of coolant was being added to the vehicle. Additionally, several photos are in the inspection report that show dried coolant deposits. 
  
  
  As stated within your VSC, breakdowns that occur prior to the contract purchase date or during the waiting period are deemed excluded from coverage and would not be eligible for the claims process. As your ***'s inception is dated 5/25/2025, and your service records indicate an ongoing issue for several years, your claim was correctly denied for pre-existing conditions and this adjudication will not change. 
  
  
  CarShield has no contractual obligation to refund you past the thirty day, money-back-guarantee that is afforded to all CarShield customers. Nevertheless, in efforts to resolve this matter, CarShield is willing to provide a full refund for contract(s) MRF5391447 upon the execution of a settlement and release agreement. If you wish to accept this offer, please email ******************************* and we will draft the agreement for your electronic signature. 

  -Customer Relations

• Initial Complaint

  Date:07/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All the commercials they just use to get new client. The manager said it's like getting a hamburger. It never looks like the picture.  We don't stand by our policy. They offered $3022.17, but the shop that they took it to wanted $9000. So, then I checked around and found a shop that was cheaper so then they changed the amount to $1398.17. So, they are punishing me for having changed garages. 

  

  Business Response

  Date: 07/22/2025

  Thank you for bringing this matter to our attention and we appreciate the opportunity to respond. 
  CarShield  requested that the Administrator of your Vehicle Service Contract examine your claim based on the correspondence you have provided. The claim was reviewed by the Legal Claims Manager for AAS, an ASE-Certified Master Mechanic, and the results of this investigation have concluded that your claim was adjudicated correctly in accordance with the terms and exclusions of the Vehicle Service Contract ("VSC"). 
  
  
  Upon review of your file, it was discovered that your vehicle was towed into the repair facility after having been driven to point of failure while overheating. Inspection report shows multiple plastic pieces for the cooling system having melted due to the excessive heat after the initial failure of the head gasket. As stated within your contract, you are to take immediate action in the event of a mechanical breakdown. Your contract will not cover repairs for damage caused by continued operation after a mechanical breakdown/failure has occurred.  The VSC coverage only applies to initial root cause of failure after subsequent damages occur due to continued operation. 
  
  
  ******** **** ****** and CarShield stand by the adjudication of your claim and this will not change. However, in effort to resolve this this matter, CarShield is willing to provide a full refund minus claims paid upon the execution of a settlement and release agreement. If you wish to accept this offer, please email ****************** and we will draft the agreement for your electronic signature. 
  -Customer Relations

• Initial Complaint

  Date:07/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out an after market warranty with Carshield in 2023. In March/April of 2024 I needed a transmission replace in my vehicle and submitted claim to Carshield. This company provided a used broken transmission that was installed. I had to request a different dealer install a working transmission which they approved and it was installed in 6/24. The dealership that did the work was ************** sales in *********. Since this date ******** has not be paid for the install. I have placed over 10 calls to carshield with no resolve. I can't get anything more than a first name with customer ********************** **** and I can't get any names or direct lines to a supervisor. I've continued to pay for my warranty until this issue is resolved which has now cost me over ******* extra dollars to a company that does not honor the contract they have you sign. Please help me get this dealership paid. I don't know what else to do.

  

  Business Response

  Date: 07/17/2025

  Thank you for bringing this matter to our attention and we appreciate the opportunity to respond. 
  
  
  CarShield  requested that the Administrator of your Vehicle Service Contract examine your claim based on the correspondence you have provided. The claim was reviewed by the Legal Claims Manager for AAS, an ASE-Certified Master Mechanic, and the results of this investigation have concluded that  your claim was adjudicated correctly in accordance with the terms and exclusions of the Vehicle Service Contract ("***"). 
  
  
  Upon review of your file, it was discovered that your claim was authorized to first repair facility for transmission concerns on 2/19/2024 and was paid on 2/21/2024. The repair facility was advised on several calls to perform proof of programming requirements given for the vendor part . On 5/21/2024, you had advised that the vehicle was having further transmission concerns and a parts resolution was started. The second repair facility reported on 5/28/2024 that the vendor supplied transmission had failed. On 6/3/2024, the current repair facility stated the codes  were for a speed sensor and they  requested replacement prior to do further diagnosis. The sensor and labor were then authorized. 
  
  
  On 6/7/2024, the vendor elected to send another unit over to the current repair facility for installation with the instructions required for sending payment for labor required for the installation with final invoice being submitted to vendor for payment. This step was not completed, and invoice was not sent to vendor for the labor payment and thus the payment to the current repair facility for labor was not paid. The *** liability was met with payment to the first repair facility and the labor to the current repair facility for a vendor supplied part failure would be the liability of the vendor.  Per review of your file, it is likely the vendor never received the final invoice for labor from the current repair facility as they sent the invoice in for payment and it was not paid. 
  
  
  In efforts to resolve this matter, ******************** has requested vendor management to reach out to the vendor to ensure that payment is issued to the current shop for the amount of  $936.00 for labor for vendor part installation. There will be no refund due as what has been paid out in claims toward your vehicle far exceeds what has been paid into your ***. 

  -Customer Relations 

• Initial Complaint

  Date:07/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After the noise and drive I promptly reached out to Garagisti, scheduled an appt June 30th. During our call, I mentioned the notice and expressed my confusion about how the drive was different!Throughout this ordeal, I submitted all ****** service records over five times, starting week 1. By week two, my frustration peaked when I received a call from a CarShield *** requesting the service records. I explained that I had already emailed the documents three times, but it felt like I was hitting a wall. Agitated, I demanded clarity as the mixed messages were driving me to the brink. The *** curtly informed me that any questions regarding my claim had to go through the repair shop. With that, the call abruptly ended, leaving me even more ************** forward to week 3.5on July 22nd, I received the dreaded denial call, citing check engine codes as the reason. To my dismay, I was told that I wouldn't even be granted access to the ***ort. I immediately submitted a dispute via email and received a callback, only to learn that the denial stood firm, rooted in those unyielding car codes. I tried to defend myself, explaining that there was no engine light illuminating my dashboardI had rushed to the repair shop the moment I sensed something was wrong, even without any warning indicators.After waiting for three agonizing weeks, the thought of being penalized for something I had no control over felt utterly unfair and unreasonable. The ****** records clearly showed I had invested over $1,000 for the 110,000-mile service before even reaching ******* miles. I passionately requested that an adjuster conduct a physical assessment and inspection of my vehicle, but was met with dismissal; they insisted it only required a review of the car ******** have waited 3.5 weeks for an adjuster to examine something as intangible as car codes, all while being deprived of my vehicle, was not just costlyit was an immense inconvenience that left me feeling powerless and frustrated.

  

  Business Response

  Date: 07/17/2025

  CarShield  requested that the Administrator of your Vehicle Service Contract examine your claim based on the correspondence you have provided. The claim was reviewed by the Legal Claims Manager for AAS, an ASE-Certified Master Mechanic, and the results of this investigation have concluded that  your claim was adjudicated correctly in accordance with the terms and exclusions of the Vehicle Service Contract ("VSC"). 
  
  
  As stated within your contract, breakdowns that have occurred prior to the contract purchase date or during the waiting period and deemed pre-existing conditions and would be strictly excluded from coverage. Upon review of your file and initial intake of your claim, it was discovered that you had cited that you were aware of the engine mounts needing to be repaired prior to inception of the contract, and that your *** was denied for pre-existing prior to the contract inception as well. The contract was purchased with reported mileage of *******. The *** confirms the *** code was originally set at ****** miles and has had 255 drive cycles since. This was prior to the contract purchase and would be a pre-existing concern. As both concerns and associated failures have been found to be pre-existing conditions, your claim will remain denied. 
  
  
  CarShield has no contractual obligation to refund you past the thirty day, money back guarantee afforded to all CarShield customers. Nevertheless, if efforts to resolve this matter, CarShield is willing to provide a full refund minus claims paid for contract(s) MRF5395577 and MRF5387764 upon the execution of a settlement and release agreement. If you wish to accept this offer, please email ******************************* and we will draft the agreement for your electronic signature. 
  -Customer Relations 

• Initial Complaint

  Date:07/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted for a car warranty quote. I spoke to them and decided not to purchase the warranty. They continued to call me every day for at least 3 more times trying to get me to purchase the warranty and telling me now they could give me a better deal. I asked them not to call back and they ignored that request. I believe this is an aggressive and manipulative company who claim a no obligation quote but does not keep their promises.

  

  Business Response

  Date: 07/16/2025

  We have removed you from our calling list and have blocked you to prevent future calls. 

  -Customer Relations