Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They agreed to make a repair and they **************** of ****************, **) only put an am/fm radio in and not the navigation portion of the repair. The repair was to cost $2093.97. When we drove off the lot, we didn&#**;t realize that the navigation piece was not installed. The wrong part was sent. They sent another part but it was broken.

  

  Business Response

  Date: 09/23/2025

  Thank you for bringing your concerns to our attention and for the opportunity to respond. American Auto Shield ("AAS") administers repair claims brought under vehicle service contracts (contract) sold by CarShield.
  

  The claim at issue related to your complaint was reviewed by an *** Senior Legal Claims Specialist (Specialist), who is an ASE-Certified Master Mechanic.  Based upon all available information and documentation and pursuant to the terms and exclusions of your contract, the Specialist determined the claim was adjudicated correctly. Your repair facility diagnosed a navigation system concern and the radio/navigation unit was authorized. A vendor part was ordered and shipped to the repair facility to avoid out of pocket costs. The 1st unit sent was incorrect and parts resolution was initiated on 7/9/2025. Vendor sent a replacement part which was received on 7/21/2025. The replacement part did not correct the concern and there is an ongoing parts resolution still active. The last call from you was on 9/12/2025 during which you were advised to have your repair facility call ******************** in to continue parts resolution.

  If your repair facility misdiagnosed the concern this would be the liability of the repair facility for additional repairs or diagnosis. If vendor part failed, the vendor would need to review further for warranty and  would need to complete parts resolution per the normal claims process.  If you have any additional questions regarding your claim, please contact AAS directly at ************. As the contract administrator and obligated party under the contract, they will be happy to answer any additional claim questions you may have. 

  Customer Relations

• Initial Complaint

  Date:09/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I are currently disputing needed car repairs to our ***528I Xdrive, which has been sitting with ******** *** since 8/19/25; after being towed to their service ***** After several calls made back and forth to CarShield between ourselves and the dealership,we finally were informed today after reaching out to CarShield that some of the major items are being approved. Our further dispute is with the Fuel Pump, not being covered, which Dealership confirmed to their Adjuster, was intermitt- tently failing. And this was the very reason car had to be towed as it stalled, slowed down and completely stopped while I was driving. It also stalled a week or two before when my husband was driving. So we know this is a part that needs to be addressed to prevent damage to the engine and other damages it can cause, especially as we travel long distances, which could put our lives in jeopardy when accelerating on the highway. We are very appreciative of our *** of ******** professionalism, patience and intervention during this whole process in dealing with this delay by CarShield, whom only reached out to us once during our claim process. We in turn had to make many followup calls to CarShield as well as the Dealership. Please see the attached articles provided online via *************** which represents ****************** company. As their report states, a fuel pump on *** 528I xDrive can cause a breakdown when it fails intermittently. It can also cause the engine to work harder, leading to overheating and further damage. So we are requesting that CarShield reconsider their decision on not covering replacement of the fuel pump as suggested by *** dealership. Thank you in advance for receiving and addressing our complaint.

  

  Business Response

  Date: 09/23/2025

  Thank you for bringing your concerns to our attention and for the opportunity to respond. American Auto Shield ("AAS") administers repair claims brought under vehicle service contracts (contract) sold by CarShield.

  The claim at issue related to your complaint was reviewed by an AAS Senior Legal Claims Specialist (Specialist), who is an ASE-Certified Master Mechanic.  Based upon all available information and documentation and pursuant to the terms and exclusions of your contract, the Specialist determined the claim was adjudicated correctly. Your claim was initially called in and the vehicle was inspected due to your concerns across multiple vehicle systems. After inspection was completed the claim was authorized for several items with a fuel pump having been denied as no cause of failure was shown. The inspector drove the vehicle and it ran fine so ultimately if the issue is intermittent, there will be no authorization for related components unless the failure can be verified. However, your repair facility requested a second inspection because they felt the inspection was not thorough enough. The vehicle was not on a lift so that a transmission torque converter seal leak could be verified.

  A second inspection was completed and the claim was reauthorized after the inspection confirmed the leak as well as a failure to the *** section of the valve cover. Again, no failure within the fuel system was verified. The claim was reauthorized for the additional confirmed failures, you were contacted about out of pocket cost which you approved. The repair facility was also contacted and advised of the authorization in the amount of $3,681.80. 

  CarShield and American Auto Shield stand by the adjudication of the claim.  As a resolution, CarShield will void the authorization and issue you a one time payment of $3681.80 upon your signature on a Settlement and Release Agreement. If you wish to accept this offer, please email ******************************* and we will draft the Agreement for your electronic signature. 

  Customer Relations
  

• Initial Complaint

  Date:09/19/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my dissatisfaction with how my claim #******* has been handled. It has now been more than two months since I submitted all of the documentation you requested, including:Receipts Bill of sale Vehicle title Proof of payment in full Despite providing everything required, CarShield has failed to properly process my claim or provide coverage as promised under my contract.During this time, I have continued paying my monthly premiums, yet I have received no assistance on the very claim for which I purchased coverage. This is not only frustrating but also a breach of the service I was led to expect as a paying *********** this point, I am requesting a refund for the months I have been paying CarShield while my valid claim has been neglected. If my claim will not be honored, I should not be responsible for paying premiums during this period of inaction.I expect a prompt resolution to this matter and a written response ASAP. This is the reason I'm force to escalate my complaint to the BBB.Sincerely,**** ******

  

  Business Response

  Date: 09/23/2025

  Thank you for bringing your concerns to our attention and for the opportunity to respond. American Auto Shield ("AAS") administers repair claims brought under vehicle service contracts (contract) sold by CarShield.
  

  The claim at issue related to your complaint was reviewed by an *** Senior Legal Claims Specialist (Specialist), who is an ASE-Certified Master Mechanic.  Based upon all available information and documentation and pursuant to the terms and exclusions of your contract, the Specialist determined the claim was adjudicated correctly.  Your repair facility contacted ******************** to start your claim and requested the following: ***********- Pressure Sensor, ***********- Pressure Converter, ***********- Engine Mount and miscellaneous hardware. When totaled up, the claim did not total more than your $1,000 deductible. Therefore the claim was not moved forward.  You were advised of this on a recorded call on 6/24/2025.

  On 9/2/2025, you called regarding a reimbursement and submitted a final invoice. The invoice submitted was the same invoice for the claim from June 2025. The invoice also showed you did not have the engine mount replaced so that authorized amount was removed from the claim. The Pressure Sensor, Air Duct and Pressure Converter were installed but are not listed for coverage under your contract terms. The ** also shows ***********- Brake Booster Pump was installed. This is the only item that could have been coverable was the brake booster pump but again, the cost of that repair including parts and labor was $743.97, which is less than the $1000 deductible so there is still no amount due on a reimbursement.

  As a resolution, CarShield will refund your last 8 payments upon execution of a Settlement Agreement and Release. If you wish to accept this offer, please email ******************************* and we will draft the Agreement for your electronic signature.

  Customer Relations

  Customer Answer

  Date: 09/25/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
    I will email ********************************************************* to get my last 8 payments reimbursed 
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:09/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Earlier this week, I had a 2016 ***** Traxx that had some problems. I had a leak underneath the vehicle, so I took the vehicle to a dealership to have it looked over. They performed a diagnostic and found that my coolant was leaking, the A/C compressor was leaking freon, and the front engine cover needed to be replaced. My dealer called Car Shield, and they said that an inspector will come out and check out the vehicle. The inspector concluded that there was nothing wrong with the car. I find this unacceptable as I had to now sell the car and since the repair were going to be expensive and I had never filed a claim with Carshield before this event happened.

  

  Business Response

  Date: 09/23/2025

  Thank you for bringing your concerns to our attention and for the opportunity to respond. American Auto Shield ("AAS") administers repair claims brought under vehicle service contracts (contract) sold by CarShield.
  

  The claim at issue related to your complaint was reviewed by an *** Senior Legal Claims Specialist (Specialist), who is an ASE-Certified Master Mechanic.  Based upon all available information and documentation and pursuant to the terms and exclusions of your contract, the Specialist determined the claim was adjudicated correctly. Your vehicle was brought into your chosen repair facility reporting fluid leaks.  Your vehicle was inspected and found that there were no active leaks present, no coverable repairs found and no verified failure presented to American Auto Shield for repair. 

  Your vehicle service contract does not cover suggested or non verified failures.  American Auto Shield has requested a video or pictures of the supposed leak to confirm but never received anything from your repair facility. 

   We see that you cancelled your contract on 9/27/25.  Although CarShield has no contractual obligation to refund any payments, we will refund your last 12 payments upon execution of a Settlement Agreement and Release.If you wish to accept this offer, please email ******************************* and we will draft the Agreement for your electronic signature.

  Customer Relations

   

  Customer Answer

  Date: 09/30/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:09/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I signed up for car shield they said they would be responsible for everything on my car to repair except my deductible of one thousand dollars. Car shield called today 9/19/2025 to tell me I was responsible for ********. I am on a tape recoded call with ***** when I signed up that if my engine or transmission failed they would pay for the entire cost of the mechanics bill. Car will only pay the mechanic *****

  

  Business Response

  Date: 09/23/2025

  CarShield requested that the Administrator of your *************** Contract examine your claim based on the correspondence you have provided. The claim was reviewed by the Legal Claims Manager for ***, an ASE-Certified Master Mechanic, and the results of this investigation have concluded that  your claim was adjudicated correctly in accordance with the terms and exclusions of the *************** Contract ("VSC").
  As detailed in a voicemail left on 9/9/25 at 10:45 cst, the out-of-pocket repair costs remaining after the $1000 deductible were the price of the transmission fluid and taxes which are NOT covered by the contract.
  The current authorized amount is $6,488.55 which can be released to the repair facility upon receival of the final signed invoice. As an alternative, we can offer you a one-time payment of that authorized amount via check with a VOIDED AUTHORIZATION and upon execution of a settlement and release agreement. If you wish to accept this offer, please email ******************************* to confirm and we will draft the Agreement and email it to you for your electronic signature. Please be sure to include your contract number for faster processing. -Customer Relations

• Initial Complaint

  Date:09/19/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I obtained warranty coverage from car shield in May. I was told by the company that I could use any place for service and everyone accepts it. I have not needed to use this but made some calls to local dealers and private service facilities within 100 miles and nobody will do business with them. I have called them twice they even called the so called "participating facilities" and were told no they don't accept it. Also since having this I receive over 20 spam calls a day on my home and cell claiming to be car shield. After multiple calls to the company to cancel the policy I was finally able to get someone to cancel. I requested a refund for falsely stating I would be able to use them if I needed.

  

  Business Response

  Date: 09/19/2025

   

  Carshield and your administrator, ********************, are open to and willing to work with any repair facility that you select.  However, each repair facility is able to determine who they wish to do business with as well. There is nothing that CarShield or AAS can do to force any repair facility to work with you. 

  CarShield will refund your payments in full. We are sorry to lose you as a customer.

  Customer Relations

  Customer Answer

  Date: 09/20/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:09/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep calling to get me to buy a extended warranty for my 2021 ************** Three to 5 call a day.************ ************

  

  Business Response

  Date: 09/19/2025

   

  We have removed your information from our contact list and blocked your phone number and email.

  We do apologize for any inconvenience. 

  Customer Relations

• Initial Complaint

  Date:09/18/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car shield keeps sending me a vehicle service contract. Ive told them I have not had the car since 2021 and they keep sending me a notification I attached the paperwork for you. Thank you!!

  

  Business Response

  Date: 09/19/2025

   

  We have removed your information from our contact list. 

  Customer Relations

  Customer Answer

  Date: 09/19/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:09/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the coverage a while ago to cover any problems after my warranty expired with the dealership. Last month my engine stopped working and I pulled over to the side of the road. I had it towed to a mechanic shop and they were able to find out the problem after a week or so. They notified car shield and car shield sent out a inspector to look at the problem which he concurred with the shop. On Monday Sept 15 the shop was notified by car shield that they were looking at a used replacement motor. The shop notified me and said that it was a collapsed lifter and it a long with the cam are no good. So the shop notified me that the car shield was looking for a motor. Now on Wed Sept 17 the company car shield is saying that they are not going to replace the motor only the cam and lifters. And everything else was to be paid by me. This is so wrong what they are doing and not covering even after I have the best of there coverage. They do not return calls and are very rude on the phone. I have been without a truck almost a month now. This company is a total scam. Please help.

  

  Business Response

  Date: 09/23/2025

  Thank you for bringing your concerns to our attention and for the opportunity to respond. American Auto Shield ("AAS") administers repair claims brought under vehicle service contracts (contract) sold by CarShield.
  

  The claim at issue related to your complaint was reviewed by an *** Senior Legal Claims Specialist (Specialist), who is an ASE-Certified Master Mechanic.  Based upon all available information and documentation and pursuant to the terms and exclusions of your contract, the Specialist determined the claim was adjudicated correctly. Your vehicle was driven into the repair facility with a flashing check engine light. DTCs stored confirmed cylinder 6 misfire, tear down was performed exposing the valve train where it was found failure with a cylinder 6 lifter.  This is a common failure on this engine with the lifter collapsing and causing immediate damage to the camshaft lobes and further damages to the remaining engine internals due to continued operation. The estimate for repairs to the cam shaft and lifter have been requested from the repair facility and claim authorization would be given as a credit to be used towards engine replacement only.

  If you have any additional questions regarding your claim or the authorization amount to be used as a credit towards engine replacement,  please contact AAS directly at ************. As the contract administrator and the obligated party under the contract, they will be happy to answer any additional claim questions you may have. 

  Customer Relations

• Initial Complaint

  Date:09/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a CarShield service contract expecting reliable coverage. Recently, my vehicle check engine light came on and I drove it only 0.1 mile to the nearest repair shop. CarShield denied my claim, saying that driving this short distance voided my coverage because I continued operation. This is unreasonable my mechanic confirmed that the short drive did not cause or worsen the problem. My mechanic also stated that he has submitted many claims before with CarShield, where the driver drove the car to the repair shop and did not get a tow and CarShield covered the repair costs. I escalated this to management, but was told nothing could be done and they will only cover the initial cause of failure and not the motor/engine because I drove it .1 mile. I feel misled and signaled out as my contract does not clearly state that driving a fraction of a mile to a shop would result in a complete denial.CarShield should honor its commitments and fix the problem that the mechanic is clearly stating, with pictures and everything.

  

  Business Response

  Date: 09/19/2025

  Thank you for bringing your concerns to our attention and for the opportunity to respond. American Auto Shield ("AAS") administers repair claims brought under vehicle service contracts (contract) sold by CarShield.
  

  The claim at issue related to your complaint was reviewed by an *** Senior Legal Claims Specialist (Specialist), who is an ASE-Certified Master Mechanic.  Based upon all available information and documentation and pursuant to the terms and exclusions of your contract,the Specialist determined the claim was adjudicated correctly.  Your vehicle was driven into your repair facility with an active overheat condition which was diagnosed by the repair facility as head gasket failure with subsequent engine damage resulting from continued operation.  This is not the only reason your claim was denied. Per your own statement on 9/1/25 you said that concerns originated 2.5 weeks prior which would be a waiting period failure and would have no coverage and could have been denied outright. There is also a service record from the exact same day the contract was purchased for replacement of spark plugs which indicates a pre-existing condition and misdiagnosis at that time and when coupled with the current diagnosis of misfires on multiple cylinders and coolant intrusion into the cylinders from head gasket failure shows the concern was pre-existing.  Your contract would have no liability outside the current authorization of $2790.30 and liability will have been met per the contract terms. 

  As a resolution, CarShield will void the authorization to your repair facility and issue a time payment to you directly in the amount of $2,790.30 upon your signature on a Settlement Agreement. If you wish to accept this offer, please email ******************************* and we will draft the Agreement for your electronic signature.

  Customer Relations

  Customer Answer

  Date: 09/23/2025

  Dear BBB Representative,
  I am writing in response to CarShields proposed resolution regarding my complaint. Their explanation and resolution do not make sense, and I would like to clearly outline why:
  1.Resolution does not address the issue
  CarShields resolution is to cut a check directly to me instead of paying the auto shop. I dont see how this is a resolution. How is paying me the amount for the head gasket repair, instead of paying the auto shop directly, considered a true resolution?
  2.Timeline misrepresented
  CarShield is incorrectly stating that I drove my vehicle after the check engine light came on. I made it clear on September 1 that the problem began two weeks prior because my car had already been at the shop since August 20, the day the check engine light came on. That was the last time I drove the vehicle. Although the mechanic submitted the claim a week later, my car was sitting at the shop, not being driven. In fact, my mechanic has camera footage showing my Durango at the shop from that date forward, confirming that it was not driven after August 20. CarShields reasoning that I continued to drive the vehicle is false and invalid.
  3.Application timing mischaracterized
  I had my vehicle in the shop for a basic tune-up on the day I applied for CarShield coverage, and my mechanic submitted a request for spark plug replacement at that time. While I was at the shop, I saw a CarShield advertisement and looked into it, which is why I decided to sign up that day. To now claim otherwise, after the fact, is misleading.
  4.Changing justifications
  CarShield originally denied covering the engine repair because they claimed I drove the vehicle 0.1 miles to the mechanic instead of having it towed, and they stated I continued driving the car. Now they are adding two more reasons on top of that denialreasons that are false, as explained above. Their explanations continue to shift in order to justify a denial that is not valid.
  5.Additional charge issue
  While repairing the head gasket, my mechanic discovered that an additional $375 in materials was required in order for the repair to be completed successfully. However, CarShield has not even received this invoice because my claim is currently tied up in legal proceedings. This means a necessary part of the approved repair has not been processed at all, further showing how their handling of my claim is preventing a fair and complete resolution.
  
  In summary, CarShield has made it clear that their so-called resolution will not change, yet they continue to base that resolution on false reasoning, shifting explanations, and the refusal to consider additional legitimate repair costs. This is not a resolution at allit is an intentional attempt to avoid responsibility for a valid claim.

  

  Business Response

  Date: 09/23/2025

   As stated in our previous response, your contract administrator is ******************** (***). AAS adjudicates ALL claims, CarShield has no part in the adjudication of claims. 

  The information in our response, came directly from American Auto Shield who reviewed the claim a 2nd time and stands by the adjudication of the claim.

  Please send the new invoice from your repair facility to ******************************* (please note your contract number in the subject line) and we will forward to the adjuster for review.  

  The payments directly to you means you are able to do what you wish the money whether it be put it towards the repairs or a new car.  A full refund would be $449.97 and since that is the only other resolution, we can offer the authorized amount is obviously more beneficial to you. 

  Customer Relations

  Customer Answer

  Date: 10/03/2025

  Complaint: 23904026
  
  I have reviewed the business' response and am rejecting it because:

  I am canceling my vehicle service contract with you effective immediately. I expect both a follow-up email and a written confirmation letter verifying that my contract has been fully canceled.
  
  I no longer need CarShield, as you did not assist me with my Durango, and the vehicle has since been sold.
  
  My account/contract number is: MRF5432675.
  
  I do not authorize any further billing to my account from this date forward. Any attempt to bill me after today will be considered unauthorized and may result in legal action.
  
  Please process this cancellation immediately.
  

  Sincerely,
  **** *********