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Business Profile

Health and Wellness

Express Scripts

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Express Scripts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Express Scripts has 173 locations, listed below.

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    Customer Review Ratings

    1.02

    Average of 1,538 Customer Reviews

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    Review Details

    • Jessica C

      Date: 05/09/2025

      I have been extremely disappointed and unsatisfied with Accredo Specialty Pharmacy. I'm currently on hold, after they have called me the past 8 days, for 34 minutes. I've spoken to them every week, the past 3 weeks so my prescription can be filled. I'm suffering from side effects from a medication that they switched me to from namebrand generic biosimilar. My physician has had to get involved, and the namebrand rx was sent April 15th. *************** approved, but Accredo still will not fill my rx and i will have to skip doses due to their not fulfilling their job. Every time I actually speak to someone after long holds, I'm told that they will correct the situation. A month later, I still do not have my medication for my autoimmune disease and waste 30-60minutes daily on hold to speak to someone.

    • Jacquelyn M R

      Date: 05/08/2025

      ZERO stars... worst pharmacy ever!! Terrible customer service, never call back, loose scripts, tell you it is ready and never send, tell you they don't have any scripts on file. Round and round... been waiting for over 3 months... still no meds. One time I was even given to a csr working from home with a screaming child in the background!! Horrible!

    • Romelline G

      Date: 05/07/2025

      I wish I could rate ZERO stars!!!! All the negative reviews on here are EXACTLY what I have been going through. I am working with my insurance to not use this pharmacy. They are THE WORST!!!

    • Mary H

      Date: 05/07/2025

      My last month of ******* and script denied. I placed the order on 4/30 and informed on delivery date,May 7th. Stopped. This medication requires to be taken daily for its effectiveness. I'm disappointed,this company doesnt realize there is a person that is fighting for their life.

    • Cedar B

      Date: 05/06/2025

      Absolutely terrible TERRIBLE company. They sent in my critical prescription a day late, then when it was 2 days past when I should have received it I had to call THEM and they said they couldnt tell me if it would even be there in 5 DAYS !!! If I could leave negative stars I would. They didnt even have tracking info on it and they didnt get in contact with me or give me tracking info and they said they couldnt make any promises that it would get there in any amount of time. My prescriber had sent it in over a week prior by the way.they asked if I wanted it express shipped next time for $20no I just want it to be delivered on time. F****** joke of a company I get why the reviews are so bad..go somewhere else.

    • Krista H

      Date: 05/05/2025

      Took 2 months to fill a new prescription. I need a refill ever 4 weeks. The first refill took 8 weeks. I'm currently awaiting the second refill which I have already missed my dose. I have spent a minimum of 2 hours every day for the last week trying to get it filled and still nothing. The agents work from home and do not know ANYTHING about the pharmacy or the medications. They just read your chart. They refuse to put you through to a supervisor. Why is this the only specialty pharmacy my insurance takes?!? They should be shut down!!!

    • KATHLEEN H

      Date: 05/05/2025

      These representatives are absolutely untrained and give a different answer every time you call. The process to get a prescription filled is ridiculous they just want people to get frustrated and give up. ********!

    • Randi M

      Date: 05/05/2025

      I am beyond angry and extremely disappointed. During my initial ****** a recorded lineI was clearly told that this prescription would be at no cost to me. Weeks later, I received a bill for over $900. This is completely unacceptable and feels deceptive. If this is how you do business, I will never use your services again and will be warning others to steer clear.

    • Remain U

      Date: 05/05/2025

      Did it again. Bleeped over my patient. Said they didNOT recieve the fax. I have conformation they did. Now they said that the fax number on the form is the wrong one. Really? What lies. Total disregard for patients care. No one even listens they talk over. So now our patient has to wait and its. Ot the first time. Thank you for nothing accredo.

    • Joshua J

      Date: 05/05/2025

      This is the worst company that I've ever had to deal with. They need to be shut down.

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