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Business Profile

Health and Wellness

Express Scripts

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Express Scripts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Express Scripts has 173 locations, listed below.

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    Customer Review Ratings

    1.02

    Average of 1,537 Customer Reviews

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    Review Details

    • Jennifer H

      Date: 10/04/2022

      I have called Accredo four times now in the last month because they think I owe them $9,700. I am on the Gilenya Go program and have full financial aid. I dont have 2 hours a month to straighten out my insurance info when I need my meds.

    • Kelly M

      Date: 10/03/2022

      Awful!!!!!! Can't believe this place even in business and part of ExpressScripts? I am a new customer.. MY VERY EXPENSIVE medication for a life threatening illness, the 2nd refill, may or may not get to me in time so that I don't miss a dose....after spending 2.5 hrs being routed around to people in Express Sripts and Accredo. I will NEVER EVER use them again and would NEVER, in good conscience, tell ANYONE to try them!!!!!!!

    • SANDRA C

      Date: 09/29/2022

      I canceled my prescription at my local pharmacy because I was dissatisfied with the service. Express Scripts processed an order a month and a half ago and had not mailed it out. Hence, I was left without a medication. I asked that it be sent overnight which it was, and sooner than the date they said it would be, but I had to pay for their mess up. I paid the $21.00 for shipping. They should have absorbed this charge. If this is the trend going forward, I will have to find another service to fulfill my prescriptions. I don't understand why so many companies these days are unable to provide good service. It's not a good look for America. So sad.

    • Shannon Y

      Date: 09/29/2022

      Terrible. **************** is a joke. They are rude and incompetent. Theu repeat the same reason for denying my medication and refuse to let my dr do a peer to.peer review so.that i can get my medication covered. They continued to deny medications I was on for for years. I was forced to buy my own medicine out of my pocket which was expensive. Now they are refusing to cover a different medication. This medication costs $6 at an outside pharmacy so the reason for them denying it is a mystery to me. If we weren't required to use them by my.husbands employer we definitely would have moved on to a different pharmacy. I hope someone sues their buttons off.

    • Julie T

      Date: 09/28/2022

      I would give them no stars if I could. The pharmacists are terrible and do not know how to properly dispense drugs. The phone supervisors are rude and dont care about human life. How can they be allowed to stay in business. The military needs to care more about its current insured troops and vets and go back to a real pharmacy and stop using this killer of the people pharmacy. Life and prescriptions is about health of the individual. Not always about the cost. We need to stand up and fight for our well being!

    • Rachel A

      Date: 09/27/2022

      The fact that ******* is allowing with these people are doing says a lot about *******.Every single medication that my husband and I take have been denied by this company. Our health is really going downhill.

    • Greg P

      Date: 09/26/2022

      Express Scripts is a scam. **************** is not good at all. They have loopholes in place to deny coverage for a very large list of medication. For the medication that they do cover, it's more expensive to go through them than to just go to a regular pharmacy. **************** can't explain their reasoning for anything.

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