Reviews

This profile includes reviews for Express Scripts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Express Scripts has 173 locations, listed below.

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  Express Scripts

  1 Express Way Saint Louis, MO 63121-1824

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  Express Scripts

  1045 W 6th St Pueblo, CO 81003-2315

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  Express Scripts

  7909 S Hardy Dr Ste 106 Tempe, AZ 85284-1112

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  Medco Healthcare Products Inc

  1871 Welch St North Vancouver, BC V7P 1B7

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  Merck-Medco RX Services

  PO Box 747000 Cincinnati, OH 45274-7000

Review Details

• Review fromValerie K

  Date: 11/07/2025

  Continued to deny approval of a medication after multiple doctor submissions. Before my company moved to ES we had no issues with getting medications approved, especially considering my spouse's medical history and the critical need for this medicine. The infusion approval was done through our medical insurance, but the subcutaneous follow-up needed went through ES. They denied stating that because other medications were not tried first, they would not approve without a doctor submission - false - both doctor submissions were denied. My spouse almost died 20 years ago because of this disease, and other medications did not work. Now that a recurrence has occurred prior history does not matter. We started with a specific infusion medication and need to use the same medication now in subcutaneous form but they refuse. ES's actions may cost my spouse their life. Unreal.

• Review fromEmily R

  Date: 11/07/2025

  I wish I could give 0 stars. Accredo is the absolute worst specialty pharmacy. I am an RN at a doctors office and have patient's on ******** plans that require them to use Accredo. I have had multiple issues with their business, including lengthy hold times (***** min at minimum), receiving different answers everytime I call, cancelled orders that were already scheduled for delivery, poor customer service, and so much more. I have had to elevate my concerns with supervisors many times. I had a patient who was on a specialty medication that had a copay they were never made aware of, and they now have a balance of over $2000. I NEVER have these issues with other pharmacies such as CVS specialty, Acaria, Cornerstone, and OptumRX. We have drug **** that come to our office and complain that "Accredo is the worst". This should NOT happen. The only reason we utilize it is due to insurance reasons. Accredo should not be in business - it is the absolute worst company I have ever worked with.

• Review fromD. O

  Date: 10/29/2025

  I have had multiple jobs use ExpressScripts. I can't fault them for the insurance plan my employer chooses, or how much coverage my employer chooses. This rating is based upon their pharmacy/home delivery and their customer service. Their ******************** pharmacy, Accredo, seems great.The mail order pharmacy is more expensive than my local ******* pharmacy, despite them also being my insurance company. One might think your insurance company wants to keep more of your business, but one would be mistaken.Their customer service is offshore. It took me several frustrating minutes to get to a representative, and when I did, I was all the more frustrated by their lack of understanding their own app or website. The **** Lyka (I'm unsure of the correct spelling) kept telling me that I should have added a savings card online before my prescription was sent to them. I told her that there is no way of doing that and walked her through the app options, and asked her how exactly I could do that when it did not show up in my prescriptions list to do so. She argued, saying that it's the only way to use the savings card. I asked her how and she could not tell me. She said the prescriptions came to them yesterday, and I told her that while they came through yesterday, they did not show on my profile until this morning. Then I asked for information regarding pricing breakdown to see if the savings card applied, because I cannot afford $1100 a month for one prescription. She told me to check my invoices. I explained that I did not have any invoices. She kept repeating herself but she could not tell me where I was supposed to find this information. When I asked to speak to another department or her supervisor, she told me there was no one else for me to speak to. After 40 minutes on the call, much of that on hold, I still got no answers. She also disconnected our call so I could not do the survey at the end.After being scolded and kept on hold, I was told to call back tomorrow.

• Review frommike b

  Date: 10/27/2025

  They are horrible! I may die cause of them. Would not recommend them to anyone!

• Review fromTamara S

  Date: 10/25/2025

  This is the absolute worst company when it comes to your prescription being filled and sent out. I have been calling this company everyday since the first of October to make sure everything was on track. It is now the end of October and I am still at square one after hours at a time with them on the phone. Each time I get on the phone, a representative says, "I'm escalating" your claim now and to call back in 3 to 5 business days. It was now been over e weeks and my prescription hasn't been filled. Keep in mind, my original claim was sent out the end of September, so I gave it a couple of days and tried to follow-up on the first of October. We are a few days shy of it being a whole month and my prescription still hasn't been sent out.

• Review fromBridget C

  Date: 10/24/2025

  If I could leave no stars I would. By the time a customer identifies that a PA is required by the pharmacy, then having to go back to the physician for a PA, then back to the pharmacy, then find out that it was express scripts who is not fulfilling the PA, the customer is denied crucial medications for over 3 weeks. Awful

• Review fromDenise L

  Date: 10/17/2025

  Unbelievably fraudulent! I have been working for 13 months on a billing concern. My last call resulted in a promise from them to call me back the next day, after being on hold for 1 hour and 40 minutes. They did not call back. They have recorded lines so there is a record of the contradictory information their employees have given me. When I ask them to check the recorded lines, they refuse. I suggest that prescribers discontinue using this pharmacy.

• Review fromKrystle G

  Date: 10/16/2025

  They have the lowest IQ when it comes to shipping medication. When I have 3 prescriptions all sent over with different fill dates and I tell you that when I call because this happens every month to please only put the ones on hold that have the later dates and then they put it in processing for 4 freaking days to cancel it because it's not set to be filled yet... well no duh because I told you which ones needed to be put on hold and which one needed to be filled and reading is hard. So a medication that should have already processed and gone out is now sitting there for another 8 days because of incompetence.

• Review fromTanya A

  Date: 10/16/2025

  I have the worst experience trying to get my medication refilled they always come up with some kind of excuse they havent received doctor prescription, waiting on approval dont have co-pay assistance information and all this is a lie I call several times and give them the information needed. My doctor office fax my prescription calls in the prescription and still they dont get it right.. when we call Accredo specialty pharmacy its because we have an ongoing medical condition I need my medication on a monthly basis or every other month why stop us and make so difficult for me to continue treatment. I have to deal with physical pain and dealing with this pharmacy causes me emotional distress I cant get my medication on time.

• Review fromHenry G

  Date: 10/15/2025

  Awful service. Terrible ***** No respect for patients and zero sense of urgency for getting medications to patients on time. Significant delays of care and they don't seem to care at all.