Reviews

This profile includes reviews for Express Scripts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Express Scripts has 173 locations, listed below.

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  Express Scripts

  1 Express Way Saint Louis, MO 63121-1824

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  Express Scripts

  1045 W 6th St Pueblo, CO 81003-2315

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  Medco Healthcare Products Inc

  1871 Welch St North Vancouver, BC V7P 1B7

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  Medco Inc.

  653 Kingsley Ave Orange Park, FL 32073-5467

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  Merck-Medco RX Services

  PO Box 747000 Cincinnati, OH 45274-7000

Review Details

• Review fromJoanne W

  Date: 10/10/2025

  1 star
  Horrible service. Multiple phone calls, unfilled prescriptions. If you like that, use them.

• Review fromStacey W

  Date: 10/08/2025

  1 star
  Acreedo is the absolute worst pharmacy I have ever dealt with in my entire life. They have no clue what they are doing, they have caused me to be late on my medication every single time, causing me to be sick. Every time you call, they dont know what theyre doing and you get a different answer, Im the one who had to tell them to run my medication under medical instead of pharmacy, they just kept running it over and over again, getting denials. I called them with CIGNA on the phone And they still couldnt figure it out. Absolutely horrible, horrible pharmacy, and experience every time. They should be shut down.

• Review fromChelsea B

  Date: 10/08/2025

  1 star
  If I could leave 0 stars I would. Please see my experience below:I am having surgery on Monday 10/13. I received a prescription from my doctor on Monday 10/6 for an anticoagulant therapy to be used as soon as possible after surgery for 6 weeks. I attempted to fill the prescription at my local pharmacy. 10/7 my pharmacy called me and told me Express Scripts wanted me to call them and were denying the medication. I called and was told the medication was a specialty medication and required a specialty pharmacy. I have filled this prescription at my local pharmacy before. I told them this, and they said I am allowed one local fill of this medication, and then I must use a specialty pharmacy to fill it ever again.They told me I could either use their specialty pharmacy Accredo or use a local specialty pharmacy. I was quoted 7 to 10 business days for delivery from Accredo. This is a critical medication, and I need it before surgery. There was no way this medication was going to come on time. I found a local specialty pharmacy and had them try to run the script. Express Scripts denied the prescription. Another customer service call ensued. They started by telling me the pharmacy I found was not a specialty pharmacy (it is), and then that I was only allowed to use Accredo; no other would be approved. Then they wanted to message another team to seek a one time local fill of the medication, but their reply would take 24 to 72 hours, and I would have to call back. After many long holds, restating my need for this medication several times, reiterating the need to have answers quickly and asking for a manager twice, all of a sudden the medication was approved to be filled at the local specialty pharmacy, but for two less doses than prescribed.I was in real fear that I would have to make the choice between getting the surgery I need and hoping I didn't die of a blood clot while I waited for my medication to arrive or cancelling the surgery.

• Review fromCheryl R

  Date: 10/06/2025

  1 star
  Will not approve any preventative asthma medication I have used for years putting me at serious risk!!!

• Review fromTyler M

  Date: 10/02/2025

  1 star
  There is no option to receive billing statements, other than to call their number. 9 times out of 10 you'll never get one after requesting one through the phone. The billing specialist will tell you they are sending it off to the billing statement request department. I've been told everywhere between 2 hours-24 hours to get an email to 7-10 days. 90% you will get nothing. I have routinely been forced to call back 3-5 times just to get one statement since I never get it. This company is a joke. There needs to be a way to readily get billing statements from the website. The people on the phone have no idea what they are doing especially when it comes to this request! NONE. I've come across 2 people that knew what they were doing and I received the statements within an hour. I automatically know if the phone specialist spends a long time with me on the phone, I'm not getting anything. Call back. The CEO needs to be alerted to this issue ****. This holds up my health reimbursements and puts me in a bind financially due to Accredo's incompetence.

• Review fromRudhir K

  Date: 09/26/2025

  2 stars
  Fraudulent Behaviour by a renowned organization.I was using local pharmacies for my prescription medications. Express script started sending mails saying that I could save a lot with them and when I compared I see less price. I placed an order for 3 months of medicine. I got that refills with the promised rate. But when the time came for 2nd refill, considering that rate will be the same, I asked my doctor to send my prescription to express script. Without consulting me , they processed the request and gave me a bill 5 times more than the previous one with the same medications and same doses. When contacted the customer service they told price gets increased due to demand and supply difference. But my question is to the company here is does it increase that much. And if it is increased that much why not I was consulted instead of directly submitting a big bill. When I asked for return, they denied it. Isn't a malpractice?

• Review fromJonathan F

  Date: 09/25/2025

  1 star
  Incredibly awful customer service. Why does filling a prescription require a 40 minute phone call?!???Takes the person on the phone 5 minutes to verify every little detail. Tell the operator my phone number, 5 minute hold. Person comes back on asks for address, another 5 minute hold. It went on like this for 40 minutes! My prescription was approved by insurance all I needed was to ship it. There has to be a better system! This is awful

• Review fromKiersten A

  Date: 09/22/2025

  1 star
  Accredo was sent a prescription by my doctor on August 14th, 2025 and I have yet to receive anything. Yes I did receive prior authorization from express scripts. First they were inept in running the correct insurance number for 7 business days. Once the correct insurance was provided, by me having to reach out to them, not vice versa, they said it would take 7 business days for the change in insurance to take effect. Then they tried to reach out to my doctor for clarification and couldnt get ahold of them. Instead of them calling me yet again, I had to call and was told they just try once a day. I called my doctors office and asked them to fax accredo the clarification. The call was on Sept 11th, and the fax was sent on Sept 12th. I called the following week and was told a fax was never received. Which is 1000% a lie. If you are reading this, there is an active class action lawsuit investigating them, and I highly suggest you share your experience so that they are prosecuted to fullest extent of the law.

• Review fromJamie K

  Date: 09/22/2025

  1 star
  Horrible at communicating with patients. I have an approval letter from my insurance to approve ******** until 01/2026 and this company will not refill my medicine nor tell me why.

• Review fromGARY M

  Date: 09/19/2025

  1 star
  I wish there was a way to leave a negative star review. This company has to be the absolutely THE worst company ever!! They constantly s**** up prescriptions, shipping instructions and billing. Calling them is worse than calling the ***. Whatever they tell you one day, rest assured it will not be the same answer the next time. This company should be shut down!!!!