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Business Profile

Health and Wellness

Express Scripts

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Express Scripts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Express Scripts has 173 locations, listed below.

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    Customer Review Ratings

    1.03

    Average of 1,575 Customer Reviews

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    Review Details

    • Cynthia B

      Date: 07/29/2025

      Completely incompetent. Have missed three deliveries. After four phone calls they finally told me the pharmacy was missing some information. After being on hold for a long time it turned out that some idiot at Accredo put a note in my file that I had a recent diagnosis of melanoma. They refused to accept my acknowledgement that this was incorrect and that they need to wait for my doctor to confirm. Not only have they screwed me in delivering my medication on time, but now some poor person who should have had a note about a melanoma diagnosis is potentially getting medication they should not. Its almost criminal the way their incompetence is affecting peoples health.

    • Emanuel T

      Date: 07/28/2025

      I have had nothing but issues with Express Scripts. Their customer service is awful. For example, my doctor ordered two prescriptions a week ago. Neither one has been filled even though both scripts were sent directly to Express Scripts from the doctor's office. I called Express Scripts and was not satisfied in that it would take up to another two days just to ship the scripts to me (so with shipping it would be yet another week to get the scripts to my home). I feel this is unacceptable service. It should have taken no more than a day to process and ship the scripts to me. There was no need for them to verify the scripts with my doctor as they were REFILLS. Personally, I would rather drive to my local pharmacy and get my scripts in a day than endure such a long wait and calls to get my orders filled. ***** should discontinue Express scripts contract for lack of customer serviice. If you have a choice, I suggest you find a local pharmacy and just pick up the order rather than this horrible mail order service. I see they have a one star rating. Be advised!

    • Robert D

      Date: 07/10/2025

      My doctor sent a prescription for Zepbound to Express Scripts on 7/7/25 plus the regular Prior Authorization Form. I waited two days and called them to check on the prescription status. They said that they didn't get it. I called my doctor and he assured me that he had sent everything to Express Scripts as he has done numerous times in the past. I called Express Scripts again today, 7/10/25 and was told still more information was needed to complete the Prior Authorization Form. The doctor gave them more but still nothing in regard to the prescription. I called them again and they wanted even more information. I volunteered to give them the information but they refused.

    • Andrea C

      Date: 07/10/2025

      Due to a shortage of my medication, I can only get it through ExpressScripts. Because it is a controlled substance, it takes them 2-3 weeks to process and ship the prescription. I realized this week that my prescription would not be arriving before I left for vacation. I called them on Tuesday to see if they could possibly express ship it to me prior to my Friday departure (so that I would have it since I'm already out of it and so that it would not be melting in 100 degree mailbox). I was on the phone with a gentleman in customer service for 45 minutes. He was allegedly going back and forth with someone in their processing center to try to get this approved. Eventually, he came back to me and said that he had "great news for me" and that he had gotten it approved and that it would arrive "as soon as possible." I said, "When you say as soon as possible, do you mean by Thursday or Friday morning at the latest?" He said, "Yes, definitely." I reconfirmed this with him three times. He also said he would follow up with me regarding the status. I thanked him profusely. Well, he did not follow up with me on Wednesday. It's Thursday afternoon and I've just spoken with Express Scripts again and have learned that there was no guarantee of early arrival. And it won't even ship until next week. I asked if we could have it sent to the address where I will be on vacation, but was told this is impossible. In conclusion, the original customer service representative LIED TO ME. I was perfectly polite to him. I don't understand why he would do this or why he spent 45 minutes not solving my problem. And I really don't understand why we can't change the delivery address! I've had other issues with their customer service before. ********************** is horrible. Do not order from them unless, like me, you have no other option.

    • Dania G

      Date: 07/08/2025

      I have PPO and I cannot believe that for as much as we pay we are stuck with thisHorrible middle man. They deny everything. They are not willing to help and always give incorrect information. It should be our choice as paying customers to have a choice in who we choose to work with and not be forced to use them.

    • Candace L

      Date: 07/02/2025

      Ive called every two weeks for over three months regarding my billing. Every time I have paid in the past they apply it to my Express Scripts account. I am required to use Accredo because of my insurance and I hate it! Since April 2025 theyve told me the fix takes 2 business dayshere I am 7/2/25 and nothing has been done!!!! I want them to fix my account!!

    • Kevin K

      Date: 06/30/2025

      I was prescribed an expensive medication by my doctor over a month ago. Express Scripts has made my join a group and had my doctor fill out extra forms twice. Never get a straight answer as to why they will not fulfill my prescription. My calls are bounced around from one operator who barely speaks English to another. Terrible customer service and I have recommended to my company that we drop them at the earliest possible date

    • Ariel A

      Date: 06/28/2025

      ACCREDO is one of the worst speciality pharmacies Ive ever dealt with. Every single month is a constant issue with them. My sons medications are constantly delayed which effects my sons treatments its so frustrating Im constantly in tears at whits end I think my biggest issue I have is their lack of communication. If there is any issue they will not contact the provider or insurance to get it fixed it will just sit there. Your waiting as it says pharmacist reviewing validating but they arent doing anything they will not reach out to you if insurance denies it and needs further approval they wont send the paperwork to the provider to sign to get it approved NOTHING and honestly the customer service is worthless and zero help and lie and be like no one my side its being processed and shipped out tomorrow and yet its not its constant back and forth. Ive unfortunately been dealing with them for a couple years now and its only gotten so much worse Im actually considering changing jobs to get different insurance that doesnt use ACCREDO

    • Tim S

      Date: 06/27/2025

      Criminal organization; my elder family member doesnt have 2 ******* to rub together, and Express Scripts just ran a charge on her bank account for $22,000.

    • Mark H

      Date: 06/26/2025

      Poor customer service and heavy delays on medicine already preapproved by doctors

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