Reviews

This profile includes reviews for Express Scripts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Express Scripts has 173 locations, listed below.

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  Express Scripts

  1 Express Way Saint Louis, MO 63121-1824

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  Express Scripts

  7909 S Hardy Dr Ste 106 Tempe, AZ 85284-1112

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  Accredo Health Group

  2 Boulden Cir Ste 1 New Castle, DE 19720-3492

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  Medco Health Solutions, Inc.

  PO Box 182050 Columbus, OH 43218-2050

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  Express Script

  PO Box 5555 Scranton, PA 18505-5555

Review Details

• Review fromLeila D

  Date: 10/13/2022

  1 star
  Do not deal with this company!!!!! I'm on a specialty medication. We are leaving on a vacation in a few days. I called a few weeks before the to try and getbthem to process the prescription a bit early so that I would get my medication on time. I was told no problem. I checked online the next day. It still said it wouldn't be processed early. Second call, the exact same thing. Third call, it's now too late to get my medicine on time so I requested that my medicine be sent to my son's house as he lives enroute to our destination. Again, told no problem. I checked on the prescription again today. FOURTH CALL!!! They still are sending to my home address and I was told that it's too far into the process to change the address!!! I'm done with this ridiculous level of non-existent customer service. Save yourself the frustration and heartburn!!

• Review fromVince O

  Date: 10/11/2022

  1 star
  Worst place to get medicine, everytime I try to order my prescription there is an issue afyer being told it will be delivered and is set up. Nobody calls or emails to tell you there is an issue there is no communication they just expect you to know. The app is horrible because it doesn't match up with anything that the website does.... so if you can find a better option for a pharmacy do so and save yourself the headache.

• Review fromMeghan t

  Date: 10/11/2022

  1 star
  Let me say that not all of the representatives are terrible. I have had 2 this past week that were very helpful.The company as a whole...AWFUL! In 30+ years of getting my own benefits/RXs, never have I had the trouble that I have with Accredo. My problem this time, NO ONE from Accredo contacted me to tell me that my copay assistance funds had been exhausted & they voided my RX. Yep, VOIDED my RX! Seriously, WTH? How do you void someone's HUMIRA? It has taken 6 phone calls over 7 days to get my refill rqstd. It has been a battle with this company since the beginning. Even my rheumatologist complains about them. Unfortunately, I have no choice but to use them based on my ins. I have a hard time comprehending they are part of Express Scripts. I never have trouble with them. So, were are we today? I have spoken to the 6th person. She stated that the rep I s/w last week didn't complete his duty getting my RX expedited. BTW, I'm out of ******** next dose is 1 wk from today. I don't mind making sure that I'm on top of my meds, but it seriously should not take over a week, six calls that average ***** mins each. Ridiculous and completely unacceptable. I sure wish that something could be done. It's obvious that no one cares if service improves, based on all of the complaints and one star ratings.

• Review fromDeana H

  Date: 10/09/2022

  1 star
  Incorrect medication order status on website and app. Phone and chat ***** lying and saying things were shipped when they weren't. Chat screen timing out and ending the chat before getting resolution. I'm out of perscription and now have to pay out of pocket because Express Scripts is incompetent, dishonest and lacks accountablity. Already been in contact with corporate benefits team to no longer have them as our provider.

• Review fromW. Patrick B

  Date: 10/07/2022

  1 star
  Garbage policies written by a garbage company....very little benefit.. .cumbersome approval process.. and they approve insufficient amount of medication for a given time period. Call center not too helpful. Sorry guys!

• Review fromNic R

  Date: 10/06/2022

  1 star
  This is the worse home pharmacy that I have every dealt with. I am a transplant patient and every month, I am fighting with them to get my anti-rejection meds before I run out. I have spoken to hundreds of reps and team leads and it's never resolved. I wish I didn't have to go through this company for my meds. This month was no different. I started 2 weeks early this month and I still haven't received my meds. I HATE THIS COMPANY. THEY ARE COMPLETELY INCOMPENTENT. If I could give them a negative 0, I would.

• Review fromWilliam B

  Date: 10/06/2022

  1 star
  Their customer service is non existent. They simply don't care about your situation and it's never their fault.

• Review fromAndrea D

  Date: 10/06/2022

  1 star
  I have been forced to use accredo due to insurance for a number of years. Their inability to track prescriptions and keep accurate records has delayed my RX fills for months. Have had issues with 4 different meds. Have been trying to get new Taltz prescription for 4 months. Every phone call averages at least 30 minutes, just to get shuffled around for another week with no medication. Finally got one month of medication sent and now will miss my next injection because they cant figure out my refill. Discovered theyve been calling the wrong doctor for the refill while the last round they had the correct doctor listed. Its absolutely infuriating.

• Review fromChad P

  Date: 10/05/2022

  1 star
  This company is out of control. Avoid them at all cost. They give me a hard time about getting my prescriptions filled consistently. Then you end up without your medication and they couldnt care less. They say they contact your doctor, but they dont. Their first level customer service is generally empathetic, but cant really do much. Their second level though is another story. Their pre-auth customer service is just flat out rude and and useless. This company is horrible.

• Review fromElizabeth W

  Date: 10/04/2022

  1 star
  This is the very worst company I have ever worked with. They will put you on hold any chance they get because they are all clueless. They mess up my billing every single month and I have to spend an hour on the phone with them every time. I just spent two hours on the phone with them because they could not understand the problem even with another company on the line explaining it as well and the exact steps that need to be done. A different representative will answer your call each time and they randomly hang up on you if they cannot hear you for three seconds. I would not even bother trying to work with them I would just switch. Unfortunately I do not have the ability to change pharmacies or else I would have a year ago.