Reviews

This profile includes reviews for Express Scripts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Express Scripts has 173 locations, listed below.

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  Express Scripts

  1 Express Way Saint Louis, MO 63121-1824

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  Express Scripts

  7909 S Hardy Dr Ste 106 Tempe, AZ 85284-1112

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  Accredo Health Group

  2 Boulden Cir Ste 1 New Castle, DE 19720-3492

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  Medco Health Solutions, Inc.

  PO Box 182050 Columbus, OH 43218-2050

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  Express Script

  PO Box 5555 Scranton, PA 18505-5555

Review Details

• Review fromJohn P

  Date: 05/14/2025

  1 star
  ******************. I have been trying to pay my monthly prescription costs since February. I contact the company and they continue to tell me that I don't owe anything. The customer service **** are EXTREMELY hard to understand and if you ask for someone or a supervisor who speaks better English, you get disconnect. Wish I had never gotten hooked up with them.

• Review fromBrandy R

  Date: 05/14/2025

  1 star
  Horrible scummy a** company!!! Had an insurance claim from them after I changed insurances. Not sure how they got the new insurance. They claimed it was a test claim to see if it would go through on the insurance. My primary pharmacy with my new insurance is cvs and that claim from them prevented me from getting my next round of medication. Accredo refused to reverse the claim and told me to contact my insurance. When I spoke to my insurance they were able to do it but informed me that accredo can reverse claims. Then the person I spoke with at Accredo had the audacity to ask if I still wanted the medicine sent after I got stuck with a $1700 bill previously. Rude a** employees that wont help. If you can try and avoid them as best as you can as its clear they have no ethics and try to be sneaky. No telling how much they are abusing other patients/insurances to get what they need.

• Review fromJemmarie R

  Date: 05/13/2025

  1 star
  Our experience with Accredo has been deeply frustrating and concerning. My daughter relies on a critical medication, and Accredo has repeatedly failed to ensure timely delivery. There have been multiple occasions where shipments were delayed without any noticeoften not informing us of issues until the day the medication was expected to arrive.Prior authorizations frequently go missing, despite being confirmed on previous calls. We are regularly told that everything is in order, only to find the order halted at the last moment due to preventable administrative errors. Resolving these issues typically requires numerous callssometimes five or more in a single weekjust to get the medication shipped.Additionally, communication with phone representatives has been challenging, and the recent call system often disconnects before the post-call survey can be completed, limiting feedback opportunities.For families managing serious health needs, reliability matters. Based on our experience, I would strongly encourage others to explore alternative options for specialty pharmacy services.

• Review fromLisa B

  Date: 05/13/2025

  1 star
  Accredited is a disaster! They call and it takes forever ( minimum 45 minutes). They read a script that doesnt address the problem, they ask questions that are nonsensical, they hang up when they dont understand, and they dont even read the notes from previous conversations. Interaction with them are not good, and asking for a supervisor isnt helpful. Not sure what to do because I have to use them. If you dont need to use them Dont!!!!!!!

• Review fromSaurav M

  Date: 05/12/2025

  1 star
  I had a terrible experience with this company. They told me that my medicine was ready to be processed and that I should pick it up by tomorrow, but they never shipped it. When I called them, they said that the nurse never contacted me, so the pharmacy wouldn't issue the prescription without speaking to the nurse first. Because it was the weekend, they didn't work or ship any medicine during that time. I had to wait until Monday, and at the last minute, they informed me that my BCBS NC plan is out of state and won't cover my prescription, meaning I would have to find another option. I wasted ******************************** at the last moment that they wouldn't send my medicine. The communication from this company is terrible, and I wouldn't recommend anyone use this pharmacy.

• Review fromGrace M

  Date: 05/12/2025

  1 star
  Horrible. Broke us immediately and told us we would be put on a waitlist for financial assistance - turns out that was a lie and we aren't even eligible for the program. Can't get any **** that are able to answer questions. Actually 0 stars.

• Review fromMallory M

  Date: 05/10/2025

  1 star
  *************. I have issues with almost EVERY prescription I place.

• Review fromAneesa T

  Date: 05/10/2025

  1 star
  I wouldnt give even one star. Such a worst pharmacy company. They overcharge for medications. We were billed for $1522 on my card after the customer *** mentioned the cost was $80 during placement of the order. Once I ask for a return or refund they would not provide my money back. I called as soon as I knew the cost and now they say they cannot do anything

• Review fromJessica C

  Date: 05/09/2025

  1 star
  I have been extremely disappointed and unsatisfied with Accredo Specialty Pharmacy. I'm currently on hold, after they have called me the past 8 days, for 34 minutes. I've spoken to them every week, the past 3 weeks so my prescription can be filled. I'm suffering from side effects from a medication that they switched me to from namebrand generic biosimilar. My physician has had to get involved, and the namebrand rx was sent April 15th. *************** approved, but Accredo still will not fill my rx and i will have to skip doses due to their not fulfilling their job. Every time I actually speak to someone after long holds, I'm told that they will correct the situation. A month later, I still do not have my medication for my autoimmune disease and waste 30-60minutes daily on hold to speak to someone.

• Review fromJacquelyn M R

  Date: 05/08/2025

  1 star
  ZERO stars... worst pharmacy ever!! Terrible customer service, never call back, loose scripts, tell you it is ready and never send, tell you they don't have any scripts on file. Round and round... been waiting for over 3 months... still no meds. One time I was even given to a csr working from home with a screaming child in the background!! Horrible!