Reviews

This profile includes reviews for Express Scripts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Express Scripts has 173 locations, listed below.

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  Express Scripts

  1 Express Way Saint Louis, MO 63121-1824

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  Express Scripts, Inc.

  4500 Alexander Blvd NE Albuquerque, NM 87107-6805

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  Merck-Medco RX Services

  PO Box 747000 Cincinnati, OH 45274-7000

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  Express Scripts

  8111 Royal Ridge Pkwy Irving, TX 75063-2820

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  Anthem Prescription Management, LLC

  PO Box 746000 Cincinnati, OH 45274-6000

Review Details

• Review fromSean C

  Date: 05/21/2025

  1 star
  I would give them zero stars if i could. I dont usually leave reviews for companies, but the blatant mismanagement of my prescriptions is too infuriating to ignore. I have a time sensitive medication that Accredo held up in red tape, and after 5 different phone calls in the span of 2 weeks to sort everything out, I will now miss my medication dose because they failed to process my prescription. Then when I finally managed to talk to a manager, the answer I was given was well you should have called us sooner, when I was told that they wouldnt discuss my medications when I called in the timeframe they said I should have called during. Even more frustrating, when discussing options to get out of the jam they put me in, every solution they gave me still ended in me missing my medication because they would be unable to process that option in time. It is unacceptable that Accredos weaponized incompetence and lack of action is standing in the way of me receiving my healthcare when everything was done correctly on my end and my doctors end. It is criminal that they are allowed to stay in business.

• Review fromStanley O

  Date: 05/20/2025

  1 star
  Having heart disease for years, I'm prescribed ********** to regulate my heartbeat, and a blood thinner. I'm on ******** for these. I'm also a member of the ******************************************** (***), for which Express Scripts sends me drugs to help me breathe. Express Scripts regularly denies both these sets of meds because, as it turns out, the ******** and the *** accounts are separate. But each of them can somehow influence the other, without humans knowing a thing! The *** account tells the fulfillment department that the heart drugs aren't on its plan. So I don't get them! The ******** account denies my breathing drugs! I would really like to get these meds from E.S. for the ease of mailing. But the company is unreliable. I wouldn't recommend them to anyone. I'm running out of a necessary heart drug. I have to call every time I need a refill, and calling is exasperating.Maybe Express Scripts wants me to die of a heart attack so I'll stop complaining.

• Review fromNancy G

  Date: 05/19/2025

  1 star
  Express Scripts is the perfect example of the right hand does not know what the left hand is doing. I get a "bill" for an amount but then when I log on to pay the system says I owe nothing. Which I like but why send out a bill? I had to verify my account with an email that was sent to someone else. Cigna and Express Scripts should communicate.I can't wait to change my ******** part d insurance from Cigna back to AARP.I could have gotten an eyedrop for $59 in a cash pay but somehow Cigna/Express Scripts blocked this and they said they would now cover this drug for $679 a month. No way. If I get it directly through a pharmacy and not through Express Scripts I pay less than half ******* NOT USE EXPRESS SCRIPTS!!!

• Review fromCindy D

  Date: 05/19/2025

  1 star
  Express Scripts is the most horrible company I have ever dealt with. When you are finally connected, after several minutes, to someone, they are located in the ***********. When I ask to speak to someone in the billing ***** in the **** they disconnect me. When I finally reach someone in the **** (allegedly) and ask to speak to the billing *****, apparently they don't HAVE one. I sent in a check 3 months ago to the address listed on the invoice. My check was returned 60 days later with a yellow sticker on the envelope: Not deliverable as addressed! They have sent me email 'reminders' - I replied to their emails, even posting a copy of the check. No response - what a disaster of a company!

• Review fromValerie L

  Date: 05/18/2025

  1 star
  I have been dealing with Accredo unsuccessfully for the past six months. My orthopedist sent them a prescription for euflexxa which took them 6 weeks to fill. That was back in October 2024. They finally shipped but still have not correctly filed a claim with my insurance. Now they are billing me directly and sending late notices, even though I have been calling them every month and they say they will file the claim. I feel they are trying to scam me. If I pay the and then they file a claim I doubt I'll get my money back, Not paying them. Don't trust them

• Review fromJanita A

  Date: 05/18/2025

  1 star
  ZERO! I have to use Accredo for my speacialty medicine. The medicine is the only way I have any quality of life I have a rare genetic disease. Ive been victimized my Accredo for the past 8 years. Repeatedly cancelled my order. I own nothing. The lastst is because I got a new prescription for the same medication.. I have a P/A from my insurance good for a year.. but the agents as they call them selves refused to send because they think if you get new prescription you also need a new P/A. They have hung up on me and a so called supervisor called me a liar . All while they hold my meds hostage.. ridiculous they read a script and have no knowledge of how thing actually works.. HELP!!

• Review fromErika L

  Date: 05/17/2025

  1 star
  - I am on antidepressants and without them I am not well.- I have been off of my medication now going on 3-weeks despite having a prescription, the willingness to take my medication regularly and a regular pharmacy b/c Express Scripts will not approve my medication with a pre-authorization from my **** I have been on this medication for over a year, so its not a matter of it being new.- The medication is $450 without insurance. I cannot afford this. I am given the run around each time.- Luckily I found a private pharmacy that found an NDC (prescription identification number) for my prescription that is affordable ($48 vs $450). And they let me know that they dropped Express Scripts b/c they do not provide reimbursement for medication.- Why is Express Scripts still able to operate under these conditions? Why are they even able to decline a live saving medication I need prescribed by my **** Why are they able to deny reimbursement for a medication in their system?Please do something about this.

• Review fromHeather B

  Date: 05/16/2025

  1 star
  I dont believe this company can even be considered a pharmacy as they are INCAPABLE of processing prescriptions and dispensing medication. After an entire month of issues, an initial loading bolus of a specialty medication was sent. We have since been completely unable to get the refills processed because Accredo processed the initial dose incorrectly. They processed a loading dose as a 28 day supply s******* up the automated system so the refill cannot be processed. The medication is an injection every fourteen days. I have been on the phone for a week and a half, escalated to supervisors and had a pharmacy technician with the physicians office call as well, all to no avail. Each phone call is met with recorded prompts and random service agents with varying levels of knowledge. The multitude of answers we have received is astounding all without a solution and still no medication. DO NOT trust your health to this organization. You will not get medications and end up with missed doses and exacerbation of your condition...and an ER visit to boot.

• Review fromDebra L

  Date: 05/15/2025

  1 star
  Wished it was possible to have zero or negative star options. It makes no sense how this company can remain in business. I've always wondered if they purposely hold back filling prescriptions in a timely manner to reduce the amount of money the insurance companies have to spend per fiscal year. It's obvious they don't care what their inept services do to the many people needing the medications.

• Review fromSusan P

  Date: 05/14/2025

  1 star
  Furious! Express *********************************************************** Accredo Specialty Pharmacy has now again charged my cc, without authorization, for hundreds of dollars that I have repeatedly told them to stop. I was assured, yet again, on Monday that automatic payments were turned off on my account. I was assured that the rx would be processed through insurance and then the co-pay assistance program BEFORE I would be invoiced for the balance. The ***** ***** co-pay assistance program assured me there were enough funds to cover the *** There is ZERO reason I should have to be fighting this hard to not be overcharged over $700 for a single dose of needed medication!!! I have been trying to get this done correctly for weeks. RX has been shipped, but I will have to meet *** at the door and refuse the delivery because there is zero chance I will be able to take this medication at over $700 a dose!