Reviews

This profile includes reviews for Express Scripts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Express Scripts has 173 locations, listed below.

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  Express Scripts

  1 Express Way Saint Louis, MO 63121-1824

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  Express Scripts, Inc.

  4500 Alexander Blvd NE Albuquerque, NM 87107-6805

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  Merck-Medco RX Services

  PO Box 747000 Cincinnati, OH 45274-7000

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  Express Scripts

  8111 Royal Ridge Pkwy Irving, TX 75063-2820

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  Anthem Prescription Management, LLC

  PO Box 746000 Cincinnati, OH 45274-6000

Review Details

• Review fromSusan G

  Date: 05/30/2025

  1 star
  Chewy ships faster than some business called Express Scripts - they need to change their name. Nothing “express” about this awfu company, holding our prescriptions hostage and harming local pharmacies.

• Review fromTara D

  Date: 05/25/2025

  1 star
  They have horrible customer ******************* billing. They deny prior authorization proof, when I have proof in wiring. Im pretty confident they commit insurance fraud. Being a specialty pharmacy, they should be able tosubmit an insurance claim right away, or re- file a claim right away, but no. Its always a 7-10 business day wait period.

• Review fromShelley M

  Date: 05/24/2025

  1 star
  Zero stars should be an option. I am so exhausted by this company, I can't even begin to detail my seven month ordeal. I am currently in the process of filing a formal complaint with the ************************. Someone needs to stop this horrible excuse for a pharmacy. They probably cause half of the conditions for which they provide meds. :(

• Review fromLauryn M

  Date: 05/23/2025

  1 star
  I am having to use this pharmacy due to my insurance. I was on ****** and everything fine for that medication but now that I have been put on ****** they are taking their sweet time. When I called they told me that it was still waiting for Pharmacist approval and it was almost complete. I said "yall have had the prescription for a week and it has already been approved by my doctor and my insurance company so what's the hold up?" I was advised that they have their own process of making sure everything was approved before they fill it. Meanwhile, I'm sitting here in pain and having nothing to help it. If I could give them negative stars I would

• Review fromCaitlin S

  Date: 05/23/2025

  1 star
  I too wish I could leave this pharmacy 0 stars. It is impossible to get my prescription filled. Im super sick, was in the hospital and need a medication in order to function and take care of my 1 year old daughter. I keep being told information is missing, need clarification, things are processing or youll receive. Call in 48 hours. I get nowhere. The prescription was put in over 20 days ago and I still dont have it. I call every 2 days to make sure they have the info they need but get again get nowhere, its like talking to a wall. How is this pharmacy legal?!?!?!

• Review fromAnne B

  Date: 05/23/2025

  1 star
  Extremely irresponsible. No one available after hours or on weekends to correct mistakes affecting patients health. Patients go without/skip necessary medications due to their incompetence. This should not be legal in healthcare.

• Review fromMonica G

  Date: 05/23/2025

  1 star
  Truly disappointing experiences, time and time again. This pharmacy runs extremely inefficiently and takes triple the time it would take to accomplish a task at any other specialty pharmacy. As a patient, you are rarely able to directly speak with the person who can actually assist you with a task. Rather, you are re-routed through multiple parties, just for someone to finally tell you that they "put in your request" with no follow up. There is way too much red tape that wears the patients out so that they will just give up. If you must use this pharmacy, you will likely only have real success if your doctor is the one who can speak to them to accomplish what you need. The medical providers have access to the "top" people and the patients do not, resulting in extensive time on the phones and serious delays. If your insurance plan allows some choice in a specialty pharmacy to work with, I would recommend CVS. Best of luck to those trying to care for themselves and keep their sanity in tact in the process!

• Review fromSean M

  Date: 05/23/2025

  1 star
  I can't believe they call themselves "Express Scripts". Hilarious. I takes them 3 weeks to create a shipping label for a prescription I have been taking for years. Ugh. Had enough.

• Review fromAndrew B

  Date: 05/21/2025

  1 star
  Agents here speak little English and are incompetent. I spent over 10hrs on the phone and it took over 3 weeks to get it shipped. Doctor writes prescription. Accredo fills it. I pay. Not rocket science. Even when I gave them the doctor's direct number to resolve, they seemed to struggle to comprehend this simple concept. Just say, "Oh sure. We can call them and sort this out. No problem." Or they say. "I see your prescription is 25mg." Yea, twice daily. That's kind of an important part of a prescription. How do you work here and not know this?I would gladly pay 10 times the price to speak to competent staff. Money isn't everything. I suggest immediately asking them to transfer you to a supervisor or pharmacist. Much faster.Clearly, Accredo is trying to maximize profit and massively impacting the quality of services. Disgusting.

• Review fromLauren S

  Date: 05/21/2025

  1 star
  I am writing to formally express my deep frustration and dissatisfaction with how Accredo has managed my co-pay assistance and insurance billing for a medication that costs roughly $5,000 per month.Accredo has been applying my co-pay assistance *before* billing my insurance provider. As a result, my annual co-pay assistance which is limited to /$9,000 was completely exhausted within the first two months of the year. This defeats the purpose of the program, which is intended to help cover the out-of-pocket costs *after* insurance has paid its ********** insurance covers 90% of the medication cost, leaving me responsible for the remaining 10%, or /$500 per month. Because of the misapplied billing, I was left with an unexpected and unaffordable balance of /$5,000 once the assistance was *********** an effort to correct this, I requested that Accredo remove the co-pay assistance from my account so that I could pay the out-of-pocket costs directly and submit them through a rebate program. Despite this, my recent /$2,000 payment was inexplicably applied to a prescription from over a year ago. As a result, the rebate program has denied my reimbursement, leaving me financially burdened once again.I have consistently encountered poor service throughout this ordeal. Each time I contact Accredo for support, I am met with unhelpful representatives and no resolution. This experience has been extremely stressful, and I feel unsupported and unfairly penalized for trying to manage my healthcare costs responsibly.I am requesting an immediate review and correction of the billing practices on my account, as well as reimbursement or credit for the /$2,000 misapplied payment. I also urge Accredo to revise its policy to ensure co-pay assistance is only used to supplement patient costs after insurance contributions.