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Business Profile

Health and Wellness

Express Scripts

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Express Scripts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Express Scripts has 173 locations, listed below.

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    Customer Review Ratings

    1.02

    Average of 1,537 Customer Reviews

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    Review Details

    • Tim S

      Date: 06/27/2025

      Criminal organization; my elder family member doesnt have 2 ******* to rub together, and Express Scripts just ran a charge on her bank account for $22,000.

    • Mark H

      Date: 06/26/2025

      Poor customer service and heavy delays on medicine already preapproved by doctors

    • Abigail O

      Date: 06/21/2025

      None of the staff talk to each other or read each other's notes. I am constantly bounced around, and when I finally get to someone who says they can help, they lie to my face saying they'll do something or that something is in the system and I'll hear about it in X days. Every single time, I have to call back and start over when X days pass and nothing has happened The worst customer experience I have ever had.

    • Daniel P

      Date: 06/18/2025

      First they underfilled my prescription with only 45 tablets instead of 90. When I went to refill the prescription they told me it could not be refilled since the 90 days has not been through. Then when talking to the agent, before she transferred my to the pharmacist she tried to get me to refill prescriptions that I had at least two month worth left. I changed pharmacies and I deeply regret it. I have to wait until November to change back. I don't recommend anyone use Express Scripts. Unless you are desperate to lose medication stay away.

    • Hannah W

      Date: 06/12/2025

      This is a completely corrupt company that needs to be investigated and put out of business. You would think they are trying to prevent you from receiving your medication. Every single team member is vastly incompetent and I have NEVER received a single medication on time. Always at least a week late and having to escalate the issue with management. Avoid them at all costs if you care about your health and sanity.

    • brad r

      Date: 06/11/2025

      This is a criminal organization. They take your co-pay assistance card provided by the drug manufacture to cover patient co-pays and use this money first while not applying it to the patient deductible. So when the limit of the co-pay card is reached they start billing the patient deductible. Eliminating the benefit indented by the drug manufacture, essentially stealing the maximum amount of money from the manufacture and the patient. DO NOT let Express Script handle your co-pay assistance, pay the bill yourself and make a claim directly to the co-pay assistance card yourself. This is the only way you will be able to use your benefit.

    • Cassandra H

      Date: 06/09/2025

      I wish I could give zero stars. Accredo Pharmacy is completely unreliable and dishonest. My medication is due 6/18, and I was just told I wont be getting it on time because they claim a prior authorization is needed even though they already filled this same medication for me in ********** make it worse, the first *** I spoke to was rude and claimed they had been trying to contact both me and my doctor multiple times since April. Thats a lie, I havent received a single call, voicemail, email, push notification or anything. After hours on the phone, I finally got through to a supervisor who confirmed that the prior auth on file is valid until 1/2026 and that no new one is needed. The supervisor also admitted that no one has been trying to contact me since ****** meaning the original *** just flat-out lied.Reading other reviews, its clear this is a pattern: delays, misinformation, and zero accountability. If your job forces you to use this pharmacy, Id honestly consider finding a new career! No one should have to ****** their health on Accredos incompetence.

    • Jay P

      Date: 06/09/2025

      Dishonest and incompetent, highly recommend filling your prescriptions elsewhere. Everything wrong with the healthcare industry.

    • ANITA M

      Date: 06/06/2025

      Wish I was able to put in negative stars. This company needs to be investigated! They make it so difficult to get your medication!

    • Celeste D

      Date: 06/04/2025

      This is a Horrible and DANGEROUS Company. This is not the first serious issue I've had with them, but the curren't issue is that they errored and didn't ship my diabetes medication. My doc called them yesterday and assured my doctor they would ship that day for overnight delivery today. THEY DID NOT. They gave me a tracking number that clearly stated *** is NOT in possession and they only created a label so far. I am currently 5 days overdue and my blood sugar is 253. They do not care and have ZERO issue lying to people.

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