Reviews

This profile includes reviews for Express Scripts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Express Scripts has 173 locations, listed below.

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  Express Scripts

  1 Express Way Saint Louis, MO 63121-1824

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  Express Scripts

  PO Box 66581 Saint Louis, MO 63166-6581

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  Express Scripts

  PO Box 66536 Saint Louis, MO 63166-6536

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  Express Scripts

  1045 W 6th St Pueblo, CO 81003-2315

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  Express Scripts, Inc.

  4500 Alexander Blvd NE Albuquerque, NM 87107-6805

Review Details

• Review fromDavid G

  Date: 09/26/2024

  1 star
  Horrible I fight with them constantly to get diabetes medication and they never approve it!

• Review fromNatalie S

  Date: 09/25/2024

  1 star
  This company deals with and handles medications that expensive. They said when their systems update the notes that they have disappear. They ask the patient do you remember who you talked to last and when? They rely on the patients to remember everything. I have cognitive issues. They transfer the call many times because they dont know the answers. My doctors office when they have to deal with this company they cringe. They said they have other patients they have issues with this company. Other medications. They cant coordinate with copay assistance programs, leaving me with a $2,830.00 bill, and Im on disability. Expecting the patients to be relied on and doing all the work they should be doing. Never dealt with such incompetence in my life. Worst company Ive ever dealt with.

• Review fromPatricia P

  Date: 09/24/2024

  2 stars
  Very bad service, I had a medication that was going to cost me $1400 a month, the least I could find it for locally was $500 a month which was too much for my budget. Express scripts didnt tell me until three months of breaking my budget that they would offer the medication at $20 but I would have to order through them. Thats forcing someone to choose them for the prescription to get it covered under insurance, which should be illegal. Additionally, I have been trying to get medication covered and they keep switching back-and-forth between requiring one month prescription and three month prescription and instead of calling the doctor to straighten the prescription out they simply cancel the order and leave you a message, leaving you without important medication. Its awful when youre being forced to use a certain company to fill your prescription needs.

• Review fromAllison S

  Date: 09/23/2024

  1 star
  This is the worst pharmacy of all time. We only use them as it is literally the only pharmacy that our insurance covers and carries the specific seizure medication my son requires. Our son was having 200 seizures a DAY. Insurance initially denied coverage of the medication so we paid cash, Accredo immediately removed the funds from our account but refused to send the medication due to insurance denying it. Weve already paid so there should be no issue! We called them and spent HOURS on the phone for WEEKS, each time they said oh it looks like insurance denied it, so then they claimed to remove insurance from our account. Same issue still keeps happening. Finally we get the medication, but they had charged us twice! We then spent a week and hours on the phone to get our money back. Next month insurance is covering it, there is no copay. Third month there is suddenly a $40 copay and cant explain why its different than last month. Again multiple more hours of my life wasted away to find they supposedly charged us last month although I cant find the charge and was not told of one. Ive given up. This pharmacy should be reported to the BBB as a scam, unfortunately the US has created so many restrictions on medications we are stuck using businesses like Accredo for life changing medicines that hopefully you will ever receive from their poor customer care.

• Review fromKathy G

  Date: 09/23/2024

  1 star
  ******** customer service. It is not enough for a ** to send prescription online. They say they are filling script. Two weeks later I get email that they need approval from **. By then I am out of medication. **************** has no logical explanation. They clearly do not know what they are talking about. Mail order is supposed to be cheaper than regular pharmacy orders with Priority Health but as I am moving prescriptions to CVS (which has its share of problems) I am finding prices are better at CVS. Express scripts is the most unreliable company I have ever dealt with

• Review fromPaul S

  Date: 09/20/2024

  1 star
  Cant reliably deliver crucial medication. Orders delayed weeks despite making multiple calls that were supposed to have fixed the issue. Far more problems in 1 year than with CVS Caremark for 13 years.Accredo needs a good class action lawsuit to bankrupt them so patients can quit being abused,

• Review fromJoanne D

  Date: 09/19/2024

  1 star
  This is the worst drug plan ever! They do not coordinate all medications to be ready for refill at one tine, then they send them out at different times so that u never know when they are coming and the heat of the summer in metal mailboxes can ruin your drugs! Then u are still misdingbo e or 2 drugs and havevto ho thru the psi ful process of calling them again ! When u call them they waste your time and no matter what u r calling about , it takes 45 minutes out of your day !

• Review fromKL B

  Date: 09/19/2024

  1 star
  Terrible experiences with Accredo. Similar to other complaints. They schedule a drug and it never shows up. I call, order was stopped without notifying me. Order again, doesn't show up. Three times the order was stopped without notification to me. Each time they give me a delivery date and say there is no issue at the time of ordering. Now I will be without medication while traveling for the next 6 weeks. Tried to talk to a pharmacist about what I should do since I can't get the medication, no response.

• Review fromWilliam E

  Date: 09/18/2024

  1 star
  1 star is generous. When you do get a representative on the phone, they do the bare minimum. After two months I finally got a supervisor and still they have not sorted out the matter. I still do not have my medication for my auto immune disorder. It's a shame that I can't even take my business elsewhere because my health insurance through my employer mandates that I use Accredo. All I need them to do is use my updated Health Insurance information and they can't seem to manage it. I've been on 3 way and 4 way calls between all of the various parties involved. Still no resolution. They are telling the physicians office that they have texted me about fulfilling the subscription but that is a lie. Then I call and they tell me that they are not my specialty pharmacy and I need to contact someone else. Never ending shoving off the responsibility. They don't want to fill the subscription. I'm astounded at our healthcare system, and how it keeps companies like this in business.

• Review fromLisa F

  Date: 09/17/2024

  1 star
  They have taken payments and not released any medication. They also state they do not show payments made. It is such a scam. They simply dont care