Reviews

This profile includes reviews for Express Scripts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Express Scripts has 173 locations, listed below.

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  Express Scripts

  1 Express Way Saint Louis, MO 63121-1824

• 

  Accredo Health Group

  2 Boulden Cir Ste 1 New Castle, DE 19720-3492

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  Express Scripts

  11812 Borman Dr Saint Louis, MO 63146-4113

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  Merck-Medco Rx Services

  5073 Ritter Rd Mechanicsburg, PA 17055-6921

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  Merck-Medco RX Services

  PO Box 747000 Cincinnati, OH 45274-7000

Review Details

• Review fromValarie P

  Date: 10/07/2024

  1 star
  If only there was an option for zero stars. This is the only option of a pharmacy with our insurance. They with hold medication until billing is sorted causing misdoses.

• Review fromHarrison H

  Date: 10/05/2024

  1 star
  This place is completely subpar compared to other pharmacies. I called them to ask about why a prescription was put on hold, and one staff would say that the prescription is in the system and another one (within 15 mins apart) would say it's not. Which one is right? Which one is the correct answer? I spoke with **** and ***** today. Both did NOT help me address the medication problem. They literally wasted 1 HOUR of my time. Express scripts is a shame to the medical community. Call time: 10/5/2024, 11:30 AM, PST.

• Review fromSean B

  Date: 10/02/2024

  1 star
  Very similar experience to the other one star reviews. Medication delayed / not provided even when informed of risk of missing a dose. No solutions offered. This has to be borderline negligence and they should be held accountable for their irresponsible behavior.

• Review fromShelley R

  Date: 09/30/2024

  1 star
  This is about Accredo which is owned by Express Scripts. They are beyond incompetent. They are are liars and they really couldn't care less whether your health is suffering because you can't get your meds. My sons have gone without medication for a while because Accredo promises to send it that day and then cancels it for some bogus reason each time. Every call is at least an hour long because they put you on hold and make you repeat the same information numerous times and they have a long script to read to you and they can't skip it even if they person who transferred you to them and the one before that already read it to you. It's agonizing, Avoid them if you can.BTW - it was not an option to give them negative stars.

• Review fromPaul J

  Date: 09/30/2024

  1 star
  I'd give zero stars if it was an option.Upon starting a new job, Express Scripts became my prescription provider. Their system had my name associated with the wrong employer and also had incorrect dates. Their customer service team at first didn't understand the issue and it had to be explained several times as if we were talking to a child. Once she finally understood that the system had bad information, the ** *** could not easily resolve this issue. My new employer's benefits team member stayed on the phone with me and Express Scripts for almost 2 hours trying to get it corrected. The Express Scripts ***resentative had to request support 3 times during the call before Bad system, bad customer service, bad provider. I haven't even used their service to get a prescription and I'm already 100% dissatisfied.

• Review fromAdam K

  Date: 09/30/2024

  1 star
  Worst pharmacy ever. Leaving 1 star only because 0 isnt an option. Getting new prescriptions is a nightmare. Getting them filled per the doctors written prescription is nonexistent, Getting your medicine shipped on time is even worse.

• Review fromJohn G

  Date: 09/28/2024

  1 star
  My insulin is cheaper through express scripts. But they wont fill my prescription. Even though my doctor is my pcp and he sent them a prior authorization. So now Im out of my life saving medication thanks to this company.

• Review fromDesirae F

  Date: 09/27/2024

  1 star
  We have been calling them every day, my husband has been without his medication for weeks. Every day we are told the medication is in "pharmacy review" and they've put in an "expedited request" which takes ***** hours. It's been weeks. Accredo can confirm they received the prescription, it was approved and our insurance paid weeks ago, but they cannot tell me why it has been in "pharmacy review" for weeks, and "unfortunately pharmacists work offline and we cannot speak to them." So round and round we go. This company is a disgrace to medicine, they should be held liable for putting patient's health and lives at risk by withholding crucial medications.

• Review fromMichael H

  Date: 09/27/2024

  1 star
  EXPRESS SCRIPTS SOMEHOW FOUND MY AMERICAN EXPRESS CARD NUMBERS AND BUILD A PRESCRIPTION TO IT WITHOUT MY PERMISSION. THEY NEVER CONTACTED ME BY PHONE BY EMAIL BY TEXT AND I CALLED THE PHARMACY COMMISSIONER AND REPORTED THEM. WHEN I CALLED THEY ASKED FOR EVERY IDENTIFYING PIECE OF INFORMATION ABOUT ME POSSIBLE THEN THEY TRANSFERRED ME AND THEY WANTED TO START ALL OVER AGAIN. AFTER I EXPRESSED MY DISPLEASURE AND REFUSED TO ANSWER MORE THAN ONE OF THEIR IDENTIFYING QUESTIONS THEY HUNG UP ON ME.

• Review fromLam T

  Date: 09/26/2024

  1 star
  This provider doesn't even deserve 1 star, they should be bankrupt and go to h*** with their irresponsibility.This is the third time Express Scripts screwed me over for the price they charged on my prescription. I even changed the doctor offices because at first they got me to believe that the fault is on the medical facilities. After changing to a new doctor office, the problem remained the same exact like before. When it comes to the third time same problem with prescription, clearly the medical facilities aren't the problem here.The prescription listed for 90 days supply, they only gave me 30 days supply and charged me the full price of 90 days. When being asked, they blamed that the doctor didn't write the quantity correctly, it should be quantity of 3 x 90 days because they only care about the day-supply count not the quantity. I talked and emailed my doctor for a whole week, they gave me a copy on their end how they wrote the prescription, it clearly stated that Refill: 3 times, 90 days supply. However, the entitled Express Scripts with their arrogance kept saying that it's wrong and I should only received 1 qty for 90 days with the charge of 90 days supply. I went through hours and weeks of fighting with Express SCripts but nothing got resolved. NEVER EVER USE THIS UNETHICAL PROVIDER, THEY DON'T CARE WHAT YOU GO THROUGH BECAUSE THEIR SYSTEM IS TOO SUPREME TO UNDERSTAND!