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Business Profile

Health and Wellness

Express Scripts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Reviews

This profile includes reviews for Express Scripts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Express Scripts has 173 locations, listed below.

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    Customer Review Ratings

    1.02

    Average of 1,538 Customer Reviews

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    Review Details

    • Jenell B

      Date: 11/21/2022

      This company is a RIP OFF. Unfortunately this is the pharmacy that my insurance is using. THEY are taking all the $$$$$ that the co-pay assistance is providing for my medications. My Insurance is not applying any of the funds provided to me from the Co-pay assistance program towards my deductible, so whenever I need a refill, ACCREDO bills my insurance company and the co-pay assistance, yet I still need to pay until I reach my deductable. WTF! Where is all this money going?? In Accredo pockets! At this point because ACCREDO states I owe them Money (HOW)??? they put my Injection oh HOLD until I pay them! I'm not even sure how I OWE them, if they are getting all the funds from CO-pay assistance. HONESTLY its all abaout the MONEY for them and they DO NOT CARE IF I EVER GET MY MEDICATION! I'm praying for complete healing so I do not have to ever call the AGAIN!

    • A K

      Date: 11/21/2022

      Wish I could give negative stars. The most worthless company and employees I've ever dealt with. Wish I had another option. Hours wasted, with no resolve. As other reviews state, give them info, just for it to be wrong on their end... my name spelled wrong, insurance numbers wrong, RX numbers and card info wrong, etc. I don't think anyone on the phone is even high school educated. They're "friendly" but it's like they're all in on it together to scam people. Stay away if you can!!

    • John A

      Date: 11/19/2022

      They denied one prescription, recommended another drug that hasnt been available for a year, and take three weeks to authorize a third (and Im still waiting.) ******* says they will get to it when they can. This company is terrible!!!

    • Chance B

      Date: 11/18/2022

      22 days late and they never delivered my medications making me very sick. I never got a call, email or text.

    • Lynn R

      Date: 11/18/2022

      My biggest issue with Express Scripts is their requirement to furnish only 1 refill within the allotted dose. If the refill you ordered is said to last 3 months, you have to wait before you can order your next refill. Then when they do refill it, its too late and you end up running out of your meds before the new one gets there. Getting an override to pickup something local is impossible. I can understand this for narcotics, but insulin, dexcom sensors, etc., not something you can have too much of, especially in an emergency, or on vacation, or other.Seems like the only way to force the issue is legislation... sadly. Or worse yet, litigation...But better still go with one of the other 2 big Pharmas...

    • Kelly M

      Date: 11/17/2022

      If I could give no stars I would. My doc office continuously sent over prescriptions and ES continuously said they never received them. Over 2 months and still no prescription. Awful company. Awful customer service. Shame on the insurance company for requiring we use them, too.

    • Amanda S

      Date: 11/16/2022

      This pharmacy is a absolutely terrible!!! I have spent HOURS and when I mean hours, I MEAN 2-3 hrs daily for two weeks every month trying to get my medication filled. I have done everything that is asked, got the preauth, got the prescription to match the preauth (Now I'm being told they don't have to match). EVERY time I fill it they say that I don't have a preauth on file (even though I can see it) and cannot fill my medication. When I ask to speak with a supervisor, they always say the same thing, "I will continue to monitor your account and call you back"----NOTHING!!!! It comes down to somebody not doing their job. I get different responses from everyone I talk to. This medication is supposed to be for my alopecia (autoimmunue) and it is causing a toll on my physical and mental health. I'm ready to take legal action if I can't get my script filled timely next month!!!!

    • CJ G

      Date: 11/16/2022

      This business, in particular their Accredo Specialty Pharmacy, received one star across the board from reviewers. I would give them zero if possible. Think about having to call the *** every week and you'll know how painful it is to deal with this company. Why oh why BBB are you giving them.a B+? I guess money talks.

    • Pamela B.

      Date: 11/16/2022

      Mail order unreliable & very poor service.Unable to get prescriptions filled through mail order. I have called 6 times each time they tell me issue has been resolved. 3 days later I get an email telling me to contact them. Doctor ****** has sent them multiple refill notifications. Express Scripts system is whacked, evidently they have no one to fix it. Causing delay after delay in receiving important maintenance medication.

    • Scott L

      Date: 11/16/2022

      Worst company ever, terrible customer service. If I left all my scrips to be delivered by them Id be dead!!!

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