Reviews

This profile includes reviews for Express Scripts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Express Scripts has 173 locations, listed below.

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  Express Scripts

  1 Express Way Saint Louis, MO 63121-1824

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  Express Scripts

  1045 W 6th St Pueblo, CO 81003-2315

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  Accredo Health Group

  2 Boulden Cir Ste 1 New Castle, DE 19720-3492

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  Express Scripts

  PO Box 21773 Chicago, IL 60673-0001

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  Merck-Medco Rx Services

  5073 Ritter Rd Mechanicsburg, PA 17055-6921

Review Details

• Review fromPriscilla H

  Date: 12/30/2022

  1 star
  Horrible pharmacy to deal with. **************** will lie to you, wont let you speak to a pharmacist, and arent knowledgeable about their job. Pharmacist cant read and understand Dr ** constantly asks for clarification because of this incompetence. This wastes time and medication is late getting to patient. They lie. They dont care.

• Review fromMelinda J

  Date: 12/30/2022

  1 star
  Absolutely the worst customer service I have ever encountered. Every single interaction I've had with this company has been a struggle and I have cumulatively spent over 10 hours of my time over the course of a few months talking with them. Their incompetence never fails to amaze me. Why Cigna or any insurance company would use this company for anything is a mystery. Unfortunately, Cigna requires my specialty needs to be filled by then even though my local pharmacy has the same meds on hand. It has been a nightmare. I'm switching insurance next month just to get rid of this Accredo headache.

• Review fromKyle I

  Date: 12/29/2022

  1 star
  Every month when I need a refill, I have to call multiple times, on the phone for hours each time I need to refill a prescription. They will say they need to call back but never will. They will say the order is scheduled, but it won't ship, can't figure out how to bill my card, can't figure out how to use a copay assistance card, text ordering doesn't work, online ordering doesn't work. Any time something is wrong (always) they won't call you. They simply wont ship your medication. Worst company I have ever had to deal with, and it is constant. Every person I have talked to has been completely incompetent, even the supervisors. No one in the company seems to have the ability to get anything done. All they can do is "put in a request" and wait for nothing to happen.

• Review fromDavid S

  Date: 12/29/2022

  1 star
  The customer care team is friendly, but I strongly believe that Acredo has no idea what they are doing. They sent me a text telling me that my script was on the way and will be delivered the next day. After 3 days, I called multiple times (cumulative time on the phone close to 5 hours across 6 calls) and kept getting transferred to different people. 3 of the people I talked to said they would get an answer and call me back. I waited 2 more days and called them once again. Then they told me the issue was with **** So I spent another hour and a half trying to get through to **** They had no record of the package. So I was forced to spend another hour on the phone with Acredo when they finally admitted that they have no idea what happened and it would take a long time to find my package at their Indiana facility (although they did admit that it was on their end, not ***** The package never left their facility. The medication I take needs to be refrigerated. When I told them I would not want the package that has been sitting in their non refrigerated warehouse for a week and a half, they told me if thats the case, they wouldnt be able to ship for another week. I honestly have no idea how these guys are still in business. If my insurance didnt mandate it, I would never use them again.

• Review fromNed G

  Date: 12/29/2022

  1 star
  Awful company where the right hand does not know the left hand at all and you get a different answer from 2 different people within 5 minutes of calling. My prescription was sent in Dec 20,2022 and I still have not gotten it yet because they can't keep things straight. I actually think they need to be investigated. This is peoples health we are talking about here. Additionally, I was on hold for 40+ minutes 2 of the 3 times I had to call. And another 15 after a transfer.

• Review fromDawn B

  Date: 12/29/2022

  1 star
  Worst prescription company I've dealt with. They have denied several prescriptions and ones they do take they cgarge high fees. I have a life-saving medication that is cheaper with GoodRx than with Express Scripts! Hoping during re-enrollment I can switch to something other than Express Scripts.

• Review fromCeja h

  Date: 12/28/2022

  1 star
  Absolutely the worst Specialty Pharmacy ever. We have to jump through hoops every single time we try as a Clinic to place an order for a ******* for delivery. even with the *******'s help we get no where with this company. They do not place notes into *******'s accounts to better help serve them for the next encounter, and some are just plain rude and/or not even knowledgeable to even try and help out with a ******* care or concerns. I have sat on a call for well over an hour and a half with still no resolve! *********************************, you should really check in with your company and maybe even sit in a day to see what a ******* or a Clinic have to go through to get proper assistance.

• Review fromAlbert D.

  Date: 12/27/2022

  1 star
  I am stuck using Accredo for a specialty medication, and it is all around a miserable experience. They are consistently disorganized and lack and passion for helping patients out.I am on Stelara for Ulcerative Colitis. Stelara is a once every 8 week injection and is considered a specialty med. Due to my insurance, I have no choice but to go through Accredo. Every 8 weeks I have to order a new siringe, and every 8 weeks it is a massive struggle. I typically call 3 weeks before my injection date to allow time for processing and arrival, and every time I end up having to call back 5 - 10 times to prod the order along. The front line operators seem to either not care or are just flat out not empowered to do anything helpful as they explain that my order will ship 1 week after I am scheduled to perform my next injection. When I point out that the order is scheduled to SHIP after my next scheduled dosage, they transfer me to a pharmacist to provide guidance on missing doses. Based on the "pharmacist" response, I am pretty sure they ****** the medication and read missed dosage guidance to me word for word... it's a little insulting.

• Review fromMary S

  Date: 12/26/2022

  1 star
  spam calls to refill prescriptions and then you answer and they are like "how can I help you?"... folks, you called me... you should know why.then, I try to just refill without any of the ********. sorry, our office hours are monday through friday, 7 am to 10 pm... ok, it's monday at 2:30 pm... why the F@!#% are you closed? I hate them. Just let me do my business online... oh yeah, their reset username password thing is junk too. doesn't work. god I hate them

• Review fromAddison P

  Date: 12/23/2022

  1 star
  A recent refill request on medication took an hour and 10 minutes on the phone. I am unable to schedule online because on more than one occasion, our medication wasnt delivered.