Reviews

This profile includes reviews for Enterprise Rent-A-Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Enterprise Rent-A-Car has 2542 locations, listed below.

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  Enterprise Rent-A-Car

  600 Corporate Park Dr Saint Louis, MO 63105-4204

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  Enterprise Rent-A-Car

  745 E Main St Stamford, CT 06902-3868

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  Enterprise Rent-A-Car Company of Boston, LLC

  299 Milk St Fl 7 Boston, MA 02110

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  Enterprise Rent-A-Car Company of Boston, LLC

  102 Belvidere St Boston, MA 02199

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  Enterprise Rent-A-Car Company of Boston, LLC

  26 New St Cambridge, MA 02138-1219

Review Details

• Review fromValerie R

  Date: 01/13/2023

  1 star
  I was charged a large fee I did not owe, then 2 if my cards ended up being charged before the correct amount was charged to me. Only to get a letter in the mail today stating I'm 30 days past due on the original overcharged amount! Run from the ******************** ** office!

• Review fromJoshua A

  Date: 01/13/2023

  1 star
  I think people need to start filing lawsuits against this company. I got on here to complain then realized that major of people actually hate this company. Their ratings are so low and the company does not give two s**** They are corrupt, liars and thieves. It's not just one location it's like they actually train their employees to be that way. It's so f****** sad that corporations are allow to operate this way. Lack of sanitation, lack of customer service, and lack of professionalism. ***** just gotten a multimillion dollar lawsuit and it's time that enterprise gets their such deserves. The more people that files is a higher possibility to save the next person from losing money.

• Review fromKevin T

  Date: 01/12/2023

  1 star
  All enterprise offices are closed Sunday and Saturday afternoons. You CANT drop off an Enterprise car on a Sunday. Amazing. And they have offices inside hotels where people check in and out every day. What a bad corporate policy

• Review fromFrancisco J V

  Date: 01/12/2023

  1 star
  I rented a car from enterprise **************************************************************************. Upon the vehicle inspection I pointed out to the enterprise associate about the ice on the windshield needed to be clean. The enterprise associate did not help clear the ice and was very rude indicating I could start the engine and do it myself. Lack and poor customer service is how businesses go under. I will never do business with this place again.

• Review fromBrittany E

  Date: 01/12/2023

  1 star
  I purchased a vehicle and it seem to electrical issues so asked them to service the vehicle before purchasing and they agreed to send it to the dealership the dealership only rest the car and this Friday it cut off on the freeway while driving the battery would not turn over and the key was not detected

• Review fromStacie P.

  Date: 01/11/2023

  1 star
  Twice, I called to rent. A rep made reservations over the phone on both calls, but each time I arrived at the store, there was no car available.

• Review fromDavid U

  Date: 01/11/2023

  1 star
  Called on line rental, quoted close to $500. Per week, on line quote is $399. Per week + fees and we take vehicle back after a week and it's $810. And they said to bad we don't honor on online prices if you talk to a person at all.Will never rent there again.

• Review frommichael s.

  Date: 01/10/2023

  1 star
  My only option is a bad review due to not getting a call back. I have attempted to speak to a manager over 4 times with hold times over 25 mins each time and no resolve. Charged me an unauthorized 465$ for a rental I was given during a insurance claim after a associate who gave me the vehicle informed me I would be charged no more than 98$ if I kept the upgraded vehicle for the full 30 days of possible repair time. The associate was very nice at the time and I trusted she knew what she was communicating. Theres more to this interaction but Im not going to throw her under the bus on here. I had the car 3 weeks and dropped it off in Royal palms (they were great in helping me) and they left my agreement open and said to address the high charge with the original location the following day, which I did. As they were not sure what happened. This was almost 2 weeks ago. They promised me a call back from a manager before anything would be charged. I called again twice to follow up and no manager was available but again ensured no charge. Today I received a email billing me for the full amount. This is pure laziness and negligence. I will take this up the corporate ladder if not resolved in 24 hours along with informing the bbb and others about my experience.Now to add to this. I left this part out. The worker a female made a comment of oh I like your legs and those shorts you have on before engaging with the dialogue of getting me in the car which I knew was a upgrade. I asked how much it would be and she gave me such a specific number I did not even question her for a second. To be honest i had no idea if she was looking out for me in a flirty way nonetheless I did not care. I needed a professional vehicle and took that one. Never, ever would I have agreed to the car if I knew it would be 5x as much as she quoted me. I was informed on my first call that the convo was in the group chat and a manager would call me weeks later no response just a charge.

• Review fromScott G

  Date: 01/07/2023

  1 star
  Your company *****. You left me stranded twice after making a online reservation. Within two weeks.Had to walk to u-haul and rented a truck the first time. Had to Uber from the airport the second time due to your company giving me conformation both times . The a****** at the desk the first time was rude, arrogant and would be fired if he worked for me. The second time I'll just say lazy and sed there are other rental cars dealer down the counters. I will never recommend your company even to a Crack head.

• Review fromRoyal S

  Date: 01/06/2023

  1 star
  Very racial when I came in did not want to rent to me because I was African American. Ask for manager he said he was one and there was no one above him. Not a good place to rent cars from off of Est Street in downtown **************