Reviews

This profile includes reviews for Enterprise Rent-A-Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Enterprise Rent-A-Car has 2542 locations, listed below.

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  Enterprise Rent-A-Car

  600 Corporate Park Dr Saint Louis, MO 63105-4204

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  Enterprise Rent-A-Car

  745 E Main St Stamford, CT 06902-3868

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  Enterprise Rent-A-Car Company of Boston, LLC

  299 Milk St Fl 7 Boston, MA 02110

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  Enterprise Rent-A-Car Company of Boston, LLC

  102 Belvidere St Boston, MA 02199

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  Enterprise Rent-A-Car Company of Boston, LLC

  26 New St Cambridge, MA 02138-1219

Review Details

• Review fromShawna C

  Date: 03/15/2023

  1 star
  Horrible company! Reserved an SUV online ...the day we were suppose to pick up the vehicle...they called 2 hours prior to ** picking up stating they were sold out!!! They did not care the situation we were left in prior to taking a road trip!!!! Never again will we use this company! ***** ******** location!!!!

• Review fromJohn H

  Date: 03/13/2023

  1 star
  I had a car reserved for this morning. It was supposed to be ready for me at my autobody shop in Tyler. It was not here and I have been waiting here for 45 minutes. I can deal with them not being here, but I’ve got appointments and I don’t need to say that they will have a car at a pick up location unless they’re going to actually have it here **** ****

• Review fromChelsea B

  Date: 03/12/2023

  1 star
  What a horrible way experience!!! I went to pick up a vehicle I had reserved, got as far as having my card charged for $550, then was told it actually needed to be on a credit card. I didnt have one so I had to cancel the reservation and figure something else out for transportation. A little later that same day I went to use my card and it was declined. The $550 charge was still pending on my account. I called customer service and they told me there was nothing they could do and I needed to call my bank and they should be able to release the funds. When I called my bank they told me they couldnt do anything because the transaction was pending and that Id probably have to wait another 4 days before the charge fell off and I could have access to that money. Since I had to spend just about the rest of the money I had on other means of transportation, I spent my entire weekend out of town with no f****** money. I shouldve been told BEFORE my card was charged that it needed to be on a credit card, not AFTER. Enterprise totally ****** me and I will never use them or recommend them to anyone ever in life, because Im that ****** my trip was ruined because their employee failed to mention a very crucial detail before running my card ????

• Review fromSherry T

  Date: 03/11/2023

  1 star
  I needed a rental car due to an accident. Second party insurance was responsible to pay. This was my first time renting a car through the insurance. In speaking with the rental company, Enterprise Rent-A-Car in Quincy Massachusetts, it was not disclosed upfront that I would be responsible for additional charges related to the inability of the rental company to provide a sedan over an SUV. The SUV incurs additional charges that were not disclosed to me and my husband at time of rental. I was told that insurance would cover the entire rental charge. After picking up the repaired car and after returning the rental, I checked the credit card statement and noticed several days later that I was indeed charged in the amount of $847.01 from Enterprise. I contacted the branch manager, Ms. ******, twice, but the answer I received was I had already signed the contract, so I was responsible for the charge. Ms. ****** said the best she could do was to deduct $200 off the bill “out of kindness” and close the case. I declined her offer and requested a full refund of $847.01. I should not be responsible for the extra charges. I believe I was deceived. The rental car representative failed to disclose pertinent information about the rental and misled me to believe that the insurance company would take care of the whole bill.
  I am greatly disappointed and frustrated because I believe I was intentionally misled (or even lied to) so that the branch could collect the maximum amount from the insurance company plus additional money from me. I feel I had fallen victim to the unfair/ deceptive business practice from a big, well-known company like Enterprise Rent-a-Car. It’s a shame that dishonest people are around to make money this way.
  The rental agreement number is ******.

• Review fromLABROS H

  Date: 03/11/2023

  1 star
  I rented a car from their site on Irving ***** *******, while my insurance was handling my claim after an accident I had. They did not provide me the type of car that my insurance would cover claiming that they did not have that size available. They told me they would have the covered size in a few days. I called and called, and every time I was getting the same answer: "we will have a smaller car in a few days".By the time my claim was resolved, and my insurance paid their share, I was stuck with an extra bill for over $500. I called them, emailed them, and even tried to get a refund from my credit card, but to no avail. Unacceptable behavior, so Enterprise will never get my business again.

• Review fromShannon Y

  Date: 03/04/2023

  1 star
  We returned our rental car, and now we're be forced to do a claim for damage that was already on the vehicle. We have picture proof that we did not do the damage. Beware of Enterprise Rent-A-Car located on ********** in ******, *********.

• Review fromLeevie X

  Date: 03/03/2023

  1 star
  My personal car got repaired so my insurance corporation GEICO rented a vehicle from Enterprise Rent-A-Car for me. Finally, GEICO paid the rental fee but Enterprise charged me another $331 for ******************* I feel weird about it. I am sorry and angry about this. WATCH OUT when you choose Enterprise Rent-A-Car.

• Review fromStacy E

  Date: 03/03/2023

  5 stars
  ***** at the ******** site went above and beyond for me this morning, I misunderstood and he fixed the problem anyway!! I have only had great experiences with enterprise Rent-A-Car whether in *******, ******* or the ***** ******** site. 100% recommend I will use them every time!

• Review fromFrederick M

  Date: 03/01/2023

  1 star
  reserved a car for my trip to *******. the morning we were suppose to pick up the car we get a call saying the location had no cars, and "WE" would have to call are to other locations to find a car, but they would honor our price. called customer service and they found another car for us and switched our reservation. on the way to that location we get a call that the new location doesn't have any cars! Called again, was told the regional manager would find a car and give us a call, that was a week ago, never heard from anyone. lucky we found a car with a different company. which was so fortunate, because my wife ended up in the hospital while we were there, and the only bed they could get her in was an hour away from where we were staying. this would have been a nightmare if we didn't have a vehicle. NEVER TRUST ENTERPRISE!!! there customer service use to be great, but this is not the first time they've fail us in the last year, but this will be the last time they get the opportunity.

• Review fromSusan D

  Date: 03/01/2023

  1 star
  This all started last year when a loyalty points employee gave me 2 free rental car days. The catch? I had to go out of state to pick up/return the car. Ive lost track of the times I called Enterprise to try & get those free days transferred to the Enterprise agency that is a few blocks from my home.Ended up filing a complaint with bbb and after several attempts, Enterprise refused to respond. Several days ago, I called the loyalty **** again to make sure I had bbb send complaint to the correct address. Ebony informed me that there are no physical addresses for Enterprise. Everyone works from home. ***** also told me you should never have received those free days to begin with, but theyll expire in 2 months so it doesnt matter. This particular employee should probably be in a back office somewhere. Somewhere where she is forbidden to interact with the public. ****************************** convinced me of 1 thing (despite me renting from Enterprise every month for 2 years & paying thousands), Ill never rent from Enterprise again.