Reviews

This profile includes reviews for Enterprise Rent-A-Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Enterprise Rent-A-Car has 2542 locations, listed below.

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  Enterprise Rent-A-Car

  600 Corporate Park Dr Saint Louis, MO 63105-4204

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  Enterprise Rent-A-Car

  745 E Main St Stamford, CT 06902-3868

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  Enterprise Rent-A-Car Company of Boston, LLC

  299 Milk St Fl 7 Boston, MA 02110

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  Enterprise Rent-A-Car Company of Boston, LLC

  26 New St Cambridge, MA 02138-1219

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  Enterprise Rent-A-Car Company of Boston, LLC

  179 Chief Justice Cushing Hwy Cohasset, MA 02025-1203

Review Details

• Review fromJoyce C

  Date: 03/21/2023

  5 stars
  I have been a customer of the Ozark ******** location numerous times. The service provided by ***, *******, and others has always been professional and expedient. The vehicles are clean and well-maintained. Thank you Enterprise!

• Review fromAustin O

  Date: 03/21/2023

  1 star
  This enterprise flat out lied to me. If you make a reservation online the vehicle should be available, or the company should be able to provide a reason as to why, it isnt available or a solution. They refused to answer my questions, and gave me poor service. I spoke with ******, and **** at this location.As an African American, I find their business practices to be discriminatory. As it seems like they only want to rent vehicles to certain people, and provided me with poor customer service when there were plenty of vehicles available on the lot to rent that day.

• Review fromRosanna J

  Date: 03/19/2023

  1 star
  Had a reservation set up through my insurance on Thursday evening, they said I could pick it up at any time. Went in to pick it up at the time arranged with corporate Enterprise. Mind you I called before traveling to the location to confirm everything was good. You all record the conversation, so this need to be pulled and see where the miscommunication is because it makes it look like you are over renting vehicles and leaving people high and dry when we need it the most, after an accident this is the last thing we want to go through. We wait about 10 minutes before a rude man said they did not have any vehicles. He also lied and stated he tried to call me which I have no record of any missed calls from enterprise today. I do however have multiple calls where I tried to call this location multiple times with no answer, before I reached out to cooprate. He then stated they would not have a car until Tuesday. He was rude and short with all questions he answered. I called cooperate again and they stated they had 3 vehicles available at that specific location I was sitting in front of. This location is not a good location to rent from, walking in the music is unprofessional then you get the short rude man that does not and is not willing to help in any way. I had corporate on the line walked back in and then said never mind I do not want to do business with a unprofessional location.

• Review fromTammy S

  Date: 03/18/2023

  1 star
  we rented a 15 passenger van. We were told only a credit card would work for deposit.. which was fine. The employee continued to do the transaction swiped my husbands card. It went through on the credit card side but enterprises computer went down. As soon as it was back up she said she had to do it over. Well the next swipe was denied. Called bank and credit card and was told transaction went through on their end. The employee continued to tell us there was nothing she could do. Because of their fault.,, no fault of ours…So we had our grandma come out and rent the car for us but we had to pay an additional $300 for my husband and I to be a driver. So not only was this van $1,330 to rent! We had an additional $300 we had to pay. We asked if we could please get at least that part refunded for all the hassle we had mind you we were in the office from 8:45 am until 1 pm!!!!! They said nope… nothing we can do.. sorry.. just very frustrating and annoying and honestly makes me to not want to rent another vehicle from them ever!!!!!!

• Review fromHolly S

  Date: 03/18/2023

  1 star
  We have been constantly calling enterprise in tifton since we put together by 12pm but I have now been on hold for 22 minutes and when we picked up the ford f150 they were not ready with the truck and my hold time is now going over into they clearly have ignored my phone calls since this traffic is backed up if I get charged for something that could have been an extra option if some body would have answered the phone before they walk out at 12pm I’m really not sure if this enterprise actually knows what they are doing or not but this is absolutely uncalled for hire some real professionals. Now I want my deposit back they also didn’t apply the military discount if they keep my money I’m gonna show my butt. If you can’t address my problem point me in the way I need to be. Thanks ***** ********* on the rental agreement it’s my fiancé ****** ** ******

• Review fromLuke M

  Date: 03/17/2023

  3 stars
  renting the truck and delivering it back wasn't a problem. it was fine, but make sure if you need road side service DO NOT USE ENTERPISE'S ROAD SIDE SERVICE. anyone the insurance that you would pay for through enterprise does not cover any roadside service. so if you need use roadside service use your personal roadside service that was they don't charge you an insane amount. i rented a truck and on the way back to drop it back off i had a flat tire. and when all said and done they charged me $1068 for a tire change doubled the amount of what renting the truck cost.

• Review fromEmilie G

  Date: 03/17/2023

  1 star
  Have not seen a worst rental car company than that. We booked online and went from the airport to the downtown ******** I was called halfway that they did not have an available car. As I was 5 minutes away, I went anyway and the girl said they did not have a car and they could not help us finding one. I had to pay a $100 taxi for nothing and I did not have a simple apology. I am very disappointed with the bad service and the fact we were able to book online even if they did not have a single car to rent.

• Review fromluis m

  Date: 03/17/2023

  1 star
  I went in to rent a car Calhoun Ga I met this Horrible human being named *** I had a reservation and the first thing he asked why are you renting a car with Florida DL?? Really?and then he goes before I rent you this car What Hotel are you Staying in? really and then he goes why are you here?? Disrespectful abusive And probably racist renting a car has nothing to with That kind of questioning Not even a cop would ask Such Abusive Unlawful questioning Enterprise needs to send those thugs packing!!I will never send anyone to That location!!!? Abusive. Disrespectful ILLEGAL questions

• Review fromLarry S

  Date: 03/16/2023

  1 star
  *** ****** ** ******** ** *****
  Reserved a car at this location by calling the number they have listed and was told that there were cars available for today. Went to pick the car up and mentioned the reservation and they said they had nothing available. Later called the number again to see if they would say there is car availability and was told that yes, they had cars.
  Pretty sure the number they have listed is not any connection to the number of the actual location. People working there seemed to have no idea what they were talking about and there were plenty of cars outside. If you look online there are cars available as well. My guess is that the number is from someone not even local and they are looking online and going off that info to tell people about the availability and then you'll get there and they will tell you they have nothing. Seems like a scam and the location in ***** did the same exact thing, listed cars available online, and then when you get there they have nothing. Would not recommend to anyone, ever. I am tired of being lie too. plus I do not like Liars.

• Review fromShawna C

  Date: 03/15/2023

  1 star
  Horrible company! Reserved an SUV online ...the day we were suppose to pick up the vehicle...they called 2 hours prior to ** picking up stating they were sold out!!! They did not care the situation we were left in prior to taking a road trip!!!! Never again will we use this company! ***** ******** location!!!!