Reviews

This profile includes reviews for Enterprise Rent-A-Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Enterprise Rent-A-Car has 2537 locations, listed below.

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  Enterprise Rent-A-Car

  600 Corporate Park Dr Saint Louis, MO 63105-4204

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  Enterprise Rent-A-Car

  745 E Main St Stamford, CT 06902-3868

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  Enterprise Rent-A-Car Company of Boston, LLC

  102 Belvidere St Boston, MA 02199

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  Enterprise Rent-A-Car Company of Boston, LLC

  8 Cottage St Mansfield, MA 02048-2210

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  Enterprise Rent-A-Car Company of Boston, LLC

  818 Main St Tewksbury, MA 01876-1802

Review Details

• Review fromIvonne P

  Date: 06/10/2023

  1 star
  Absolutely atrocious. Rented a car that broke down 3 miles from airport. Roadside assistance is abominable. They said they could not help us until we were in a safe location (our car broke down on the freeway). When I asked what next steps would be, they hung up. How can this company still exist with such poor vehicle maintenance and service? I will *never* be renting from this company again

• Review fromJay H

  Date: 06/09/2023

  1 star
  Will never rent from ******* ***** ******* location again. Lot of back end costs not fully explained up front. Pouring rain when car was picked up. No way to see any damage especially hail. When returning car inspector says he sees 3 dings from hail. mgr says they would not have rented car out if three small hail dings were noticed up front. Was pretty much told your pre rental inspection means nothing anyway if their inspection is different. Three total hail dings warrant repairing total hood and roof. No way. When asked the estimate for repairs, mgr says thats not his area. Car would have to be cleaned waxed buffed before damage could truly be assessed. ***, NEVER AGAIN ENTERPRISE, NEVER !!!!!.. ?

• Review fromSteve B

  Date: 06/09/2023

  1 star
  This place by far is the worst. Reservation for MONTHS for a trip across country. Informed 10 hours before pick up that they don't have it. Did NOTHING to help at all.

• Review fromJody T

  Date: 06/08/2023

  1 star
  Horrible experience! Reserved online and even called customer service to confirm size of vehicle availability. When we were dropped off, they wouldnt give us the vehicle because it was reserved prior. They could not find ** a vehicle to seat 7. There were multiple enterprises within an hour radius.. We were at ****** ************ office would not call back. Stuck and given the run around .

• Review fromBeth M

  Date: 06/06/2023

  5 stars
  Everyone at Enterprise at the *************** was phenomenal. Woman at the counter who took care of us 5/18/23 at 11;00 was really kind. Even the nice lady checking ** out of the garage was nice. We had a wide range of vehicles to choose from. Drop off was equally smooth. A really nice experience. We will use them again!

• Review fromKendetric B

  Date: 06/05/2023

  1 star
  When theres a problem with a vehicle, they will attempt stall tactics in order to have you say in that vehicle. If its not the same place you rented from, they ask where did you rent if its not from them they always say they dont have anything available even though youre looking at vehicles that should be available. Im now driving the worst vehicle Ive ever driven because they didnt want to switch it out. Car veers to the left and it shakes when you go over 60 mph

• Review fromJolene D

  Date: 06/04/2023

  1 star
  I rented a car from your Lebanon, TN office. The staff was incredible and my complaint has nothing to do with them. The nature of your procedure for claim process is unethical. I drove a vehicle and opted to not get your insurance do to having my own. The windshield cracked from either cold weather or being set in wrong. There was NO rock damage. As a rental car company, I am certain you have contracts with a windshield repair company that likely came to the local lot and replaced the windshield at a cheaper cost I could find. Local quotes, if I was to replace it was at MOST $450. I am being charged $549 by Enterprise. It doesn’t meet my insurance deductible. I have simply been requesting to see a receipt from where Enterprise paid for the windshield with their partnered company and I’d be glad to pay it. A receipt is not being shown to me. This leads me to believe as a consumer, there are hidden cost and your company is changing whatever they please.
  I’m being threatened with “this will go on your credit if you don’t pay.”
  I believe in paying what is owed for the damage, even though the damage was not caused by me. It was caused while I was driving it by weather or faulty install. Also, I am not being shown a receipt with the exact amount from the repair. Show me the receipt and I will pay it. Don’t threaten my credit because I don’t want to pay a seemingly fabricated amount.
  Here is the reference number.
  Claim number: ******** I would also like it known the claims representative has been very kind and is just following company procedure. When I ask, her response is very “company standard”.
  The company is unethical, the employees have been good.

• Review fromMadison B

  Date: 06/03/2023

  1 star
  I reserved a rental for a 3row suv. When I arrived at the ************ ** location I was told they did not have one for me. I never received a call or a voicemail to inform me of that. At first they didnt want to even help. It was my husband who suggested that they call another location to have one picked up. They had one an hr away in ********** ** and received a minivan. All good right. Nope. When I got home the check engine came one. I called roadside assistance and was informed Id need to take the vehicle to the closest open Enterprise. That was about an hr and half away and everything was closed by that point. The problem, the vehicle isnt drivable. It would just shut off on me and I didnt feel safe driving it that distance. I called the next day. A Saturday btw. The Enterprise in Hurricane which was the closest open one was only open until 12. I started a grueling experience starting at **** Saturday morning. I was told that they had a vehicle for me and a tow would be on the way. A few hours later I received a call asking if a 5person vehicle would work. That call was not even made by the business no it was made by the very nice tow driver. I had to inform him that I rented a 6/7 person vehicle because I have that many people. Needless to say. That didnt happen. So I have been on the phone between customer service and roadside assistance and am still stuck 12hrs later. They ended up Pending cancel my current rental which didnt allow anyone else to help me. Why the cancel I have no idea. But road side cant help because of it and customer service cant help because its a roadside issue. After talking to about 10 representatives I was finally escalated to management. But its the weekend so no one has called me back. I have been stranded with no vehicle and no one is helping me. This is NOT how you do business. I cant be the only person this has happened too. They should have better procedures and aid. I will NEVER rent from them again.

• Review fromJo T

  Date: 06/02/2023

  1 star
  Car renters beware. Be very careful if you rent a car with preexisting damage from Enterprise. Regardless of what the agent says about documenting the damage on the contract, you must double-check that it actually is documented.I rented a car that already was damaged and the agent stated that they documented the damage on the rental contract but did not. I took pictures of the damage just in case. After returning the car, Enterprises Damage Recovery Unit (DRU) filed a claim against me for the repairs. Even though the local assistant manager (*********, **) said the damage was documented on previous rental agreements (before my rental) and I provided a picture of the damage taken prior to me taking the car, DRU continues to pursue the claim. It has been a huge hassle, stress, and time sink to deal with for no reason other than Enterprise hasnt repaired the car and wants to stick a customer with the bill.My parents had a similar experience with Enterprises DRU recently: two months after they returned their rental, DRU filed a claim against them for a check engine light. There was no light on during their rental. How many times was that car rented after my parents returned it?Interestingly, for that one rental, my parents exchanged cars twice due to poor maintenance and repairs required on Enterprises rental cars. In connection with one of those exchanges, Enterprise actually told my parents to take the rental car to ********* and have it repaired under Enterprises account. Entitled much My experience was with the ********* and ********** ********** Enterprise stores while my parents experience was in ****** *****. Appears to be a systemic issue at Enterprise and their DRU and their entitlement when it comes to their customers. The people at the stores are nice but Enterprise as a company is reptilian and entitled.

• Review fromAlex K

  Date: 06/01/2023

  1 star
  Went to this racist location to pick up a car. Me and my wife we’re leaving town for my daughters graduation. These people almost screwed up our trip thank goodness for *****… I should’ve known by being in Gastonia, which is Trump country. Dealt with a very racist nasty guy named Josh, who claim he was the manager. This company doesn’t have respect or value of their customers.
  If you need a rental car, go to ******* are ***** they treat you like value customers…**** ********* ***** ********* ** *****