Complaints

This profile includes complaints for Systems & Services Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Systems & Services Technologies, Inc.

  4315 Pickett Rd Saint Joseph, MO 64503-1600

• 

  SST Card Services

  PO Box 23060 Columbus, GA 31902

• 

  NCO Financial Systems, Inc.

  8025 Excelsior Drive Suite 200 Madison, WI 53717

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My loan was transferred from ****** ******* ***** to SST. ****** sent me an email with a generic website link to change my information to SST. The account number assigned to my account by ****** or SST is incorrect and I cannot access any information about this company, my loan balance, etc BUT they are taking money out of my checking account!! i have called the company numerous times to no avail. I have perfect credit and would like to be able to pay this loan off so i do not have to deal with such an incompent company but have no way to access the loan information. Unacceptable ****** for doing this!!!!

  Business Response

  Date: 03/08/2024

  Please see attached response.

  Dear Ms* *******
  
  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  
  We’ve completed our review of the account in question and found the following:
  
  On March 21, 2022, ***** ***** signed an agreement for a ****** by ******* ***** loan (“the
  Contract”) financing $15,000.00. According to the Contract, Ms. ***** agreed to make 36 monthly
  payments of $459.66, beginning on April 30, 2022. On December 11, 2023, the Account was assigned
  to Systems and Services Technologies, Inc. (“SST”) for servicing.
  
  The Account came to SST with a balance of $5,893.78 and due for the December 30, 2023 payment.
  Payments made with SST since the transfer are:
  
  Date Payment Received Amount of Payment Type of Payment
  12/30/23 $459.66 AutoDraft
  1/30/24 $459.66 AutoDraft
  2/29/24 $459.66 AutoDraft
  
  SST’s website accountinfo.com, is a valid site and Ms. ***** should be able to access her account
  information there.
  
  Ms. *****’s Account is set up for ACH (recurring autopay). All payments received have been applied
  and the Account shows current and due for the March 30, 2024 payment of $459.66.
  
  SST reached out to Ms. ***** on March 8, 2024, to be sure she could access her Account. She
  indicated what she was wanting was the email confirmation she was told she would get after making a
  phone payment with an agent. This was the document she was inquiring about. We explained that we
  do not send those for payments over the phone and she understood.
  
  If Ms. ***** has any further questions or concerns, she may contact SST Customer Service directly at
  ###-###-####.
  
  Very truly yours,
  
  
  * ***** *******
  Compliance Officer
  Systems & Services Technologies, Inc.
  
  
  

• Initial Complaint

  Date:02/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is reporting a derogatory account on my ********** credit report. This account was opened fraudulently and further more included in a discharged bankruptcy however company refuses to remove account and/or reflect the correct status of the account.

  Business Response

  Date: 03/08/2024

  Please see attached response.

  Customer Answer

  Date: 03/08/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The response does not address nor resolve the main issue. This account was not opened by me and is a result of fraud. I have contacted SST and the company they have indicated (********) in their response. SST has not properly investigated the claim and simply replied that they "are no longer servicing the account". ******** is saying they dont do credit reporting for the account and refers back to SST. 
  
  I want a copy of all documents associated with the account (Contract, any information used at account opening etc) and information on who owns credit reporting so I can redirect to the investigation office with the police department where the fraud report was filed. If you cannot comply, then remove the fall reporting of the account with the CRAs. 
  
  
  
  Sincerely,
  
  
  
  ******* ******

  Business Response

  Date: 03/21/2024

  Please see attached response.

• Initial Complaint

  Date:02/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was sold from ****** ******* ***** on December 11th, 2023. Before this had taken place, I had made a partial payment to Marcus for $138 on December 1st. This payment cleared my bank on December 4th. After the account transitioned, I paid another $138 to SST over the phone on December 14th to make up my $276 due for December.
  For my January payment, I paid $138 on 1/2/24 and 1/15/24, making up the $276 due for January.
  For my February payment, I paid $138 on 1/29/24 and 2/9/24, making up the $276 due for February.
  However, EVERY MONTH I get an email from SST saying I am past due and I am not paying my bill. I also get phone calls telling me that I am past due and need to pay my bill.
  I never paid my bill late to Marcus and NEVER had any issues with them. Now, every month I have a headache from SST to look forward to.

  Business Response

  Date: 03/08/2024

  Please see attached response.

  Dear Ms. *******
  
  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner. Please know that SST has no ownership in this Account; it is merely the servicer.
  
  We’ve completed our review of the account in question and found the following:
  
  On October 15, 2020, **** ****** signed an agreement for a ****** ** ******* ***** loan (“the
  Contract”) financing $11,000.00. According to the Contract, Ms. ****** agreed to make 66 monthly
  payments of $276.00, beginning on November 15, 2020. On December 11, 2023, the Account was
  assigned to Systems and Services Technologies, Inc. (“SST”) for servicing.
  
  The Account came to SST with a balance of $5,936.38 and due for the December 15, 2023 payment.
  Seven payments have been made with SST since the transfer.

  Due to misinformation received during the transfer, the payment made to ******* was not reflected,
  causing the Account to appear late. Once the payment was received and showing, the due date was
  corrected. All payments have been applied and the Account shows current and due for the April 15,
  2024 payment of $276.00.
  
  Ms. ****** should be aware that making partial payments, while acceptable, will not be sufficient to
  roll the next due date. The system interprets a partial payment as a partial payment and the Account
  will not show current until or unless the second payment is received before the actual due date.
  
  If Ms. ****** has any further questions or concerns, she may contact SST Customer Service directly
  at ###-###-####.
  
  Very truly yours,
  
  
  * ***** *******
  
  

• Initial Complaint

  Date:02/14/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Dec 2023 my loan was held by ****** Loans. There agreement was when payment was received in 12 consecutive months you could receive a reward which will allow you to skip a month's payment, no interest fee involved. I phoned and requested this reward to be added. I was approved to skip the month of January 2024 payment and was going to be sent info until ****** transfered the loans to sst. I immediately phoned sst about this and was told because the agreement was through ******, I would be honored this. As the January due date came along, I was charged and received an overdraft fee as well being in the negative. I called and complained and was told they would honor next month (February 2024) as my skipped payment month. The statement received (attached) even showed my next payment would not be in February but in March 2024. As of today, I once again was charged after countless calls, emails as well as confirmation from customer service that this would not happen again. I am $-100 in my account and FURIOUS!!! I needed that money for living expenses and they took it without warning!!!

  Customer Answer

  Date: 02/14/2024

  Hello, I recently sent a bbb to sst servicing. I would like to cancel this bbb as a customer service representative spoke to me and a credit was applied to my account in the amount that was requested.
  

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from SST via email approximately around the first week of December 2023 stating that my account is paid in full and to contact SST regarding my refund. After reading the letter I immediately called SST and was told that my account is paid in full and a refund for the amount of $499.93 was due back to me from my loan savings account since the account is now paid in full. From this time-frame of December 2023 until current February 8, 2024. I have called SST 4 times regarding my refund and have been getting the run around about my account. Each time I speak with someone I am either told that the check is in the mail already and when 10 business days go by a new story is told that other company called *** has my account. For the two times that I contacted *** at ************, I was told that they don't have my account in their system. However, before being told about ***, my refund was supposed to been already mailed to me since December 2023 and January 2024. And again in February 2024. I provided SST my new address end of January 2024 and was told a new check will be mailed on Friday, January 26, 2024 via mail from SST as a special handling in their office and that my account will not be transferred to *** for a refund since my account was paid in full already. My SST was paid in full using my savings account that was being funded as I paid off my loan. SST paid off my load using the savings account funds and their was some money left over for $499.93. I was told the amount $499.93 is owed to me twice in 2 separate calls to SST. My complaint is the consistent run around to receive my check in the mail and the constant difference processes, procedures, and location of my account that is inconsistent. I would like this issue resolved as I have been very patient and no longer trust what I am being told about receiving a check in the mail. It feels like a scam, fraud. I am requesting my check as of yesterday and not satisfied with the service of SST.

  Customer Answer

  Date: 02/21/2024

  The company has mailed the check for $499.93 as of last week and this issue has been resolved after I sent my complaint to the BBB. 

  
  

  Please close this case resolved and no further action is required. 

  
  

  Thank you,

• Initial Complaint

  Date:02/06/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Marcus sold their personal loans to SST. This company seems extremely unpopular with all of its complaints and also unprofessional (they posted someone's loan terms publicly in response to a complaint on this website). Their own website looks as if it was made by someone with basic HTML knowledge only and from what I've gathered the SSL was not valid either. To access statements they email you a password protected file?! Not sure what the password is but assuming it's either my account number or social neither of which I plan to enter in that field. Besides security the website is clunky to use and I often have trouble logging in, even changed a password only to get denied and locked out of my account immediately after. As someone else stated I don't remember agreeing to this or signing any contract with SST so I am weary to make any more payments until I can be sure it's safe. Also want to note that I never gave them any phone number but randomly received a call today after sending a complaint to their customer service weeks ago. My advice, avoid like the plague, shady business and poor op-sec

  Business Response

  Date: 02/26/2024

  Please see attached response.

  Dear Ms. *******
  
  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  
  We’ve completed our review of the account in question and found the following:
  
  On September 29, 2021, ******* ******** signed an agreement for a ****** by ******* ***** loan
  (“the Contract”) financing $10,000.00. According to the Contract, Mr. ******** agreed to make 48
  monthly payments of $263.28, beginning on October 29, 2021. On December 11, 2023, the Account
  was assigned to Systems and Services Technologies, Inc. (“SST”) for servicing. Consumer permission
  is not required for the transferring of servicers. SST does not purchase or own loans; it is merely the
  servicer.
  
  The Account came to SST with a balance of $5,104.18 and due for the December 29, 2023 payment.
  Three WebPay payments have been made with SST since the transfer, each in the amount of $263.28;
  on December 13, 2023, January 25, 2024 and February 22, 2024. The Account shows current and due
  for the March 29, 2024 payment.
  
  If Mr. ******** has any further questions or concerns, he may contact SST Customer Service directly
  at ###-###-####.
  
  Very truly yours,
  
  
  * ***** *******

• Initial Complaint

  Date:02/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortunately my loan was sold to SST in October/november 2023. SST is the worse company and unorganized at best. They had no proper information with the transfer and gave me the run around in the beginning. I attempted to get my loan pushed back due to a hardship and they said I need to bring my payment current which I did, then I could call back and get the hardship for the next payment cycle.
  
  Well I called, the representative put the paperwork through and I thought all was well. Since then, I keep getting calls. I answer and the representative said that I have to go online and complete it. Not sure why if I spoke to a live representative and she completed it. Fast forward to me trying on their site, only for there to be NO OPTION to request the hardship. This company is a joke. Another representative called me today and said they have no hardship option request for me, then I said thats not true I just spoke to someone who verified he saw the request, then she changed her story. Said I had to go online and make the request and again because on their end, it won’t let them, there’s no such request link to do so on my end. Never had an issue with Goldman. SST needs better training and better customer service because the lady I spoke to this morning was very rude as if I didn’t know what I was talking about. All she had to do was read.

  Business Response

  Date: 02/27/2024

  Please see attached response.

  Dear Ms. *******
  
  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  
  We’ve completed our review of the account in question and found the following:
  
  On August 15, 2021, ******* ************** signed an agreement for a ****** by Goldman Sachs
  loan (“the Contract”) financing $20,500.00. According to the Contract, Ms. ****** agreed to make 37
  monthly payments of $632.88, beginning on September18, 2021. On December 11, 2023, the Account
  was assigned to Systems and Services Technologies, Inc. (“SST”) for servicing. A transfer letter
  was sent to the address on file on December 11, 2023, explaining how to access the new servicing
  information.
  
  The Account came to SST with a balance of $6,041.80 and due for the December 18, 2023 payment.
  One payment has been made on the Account on January 5, 2024 for $632.88.
  
  As to the hardship request, Goldman offers a Long Term Assistance Plan (LTAP) and a Short Term
  Assistance Plan (STAP).
  
  Under the LTAP, borrowers can’t have been on any other program for 12 months and it is only offered
  one time for the month of the loan. This allows them to make a lower monthly payment.
  
  The STAP is similar in that borrowers cannot have been on any programs at all within a 12-month
  period and if approved, they would be able to defer one-month payment.
  
  If eligible for a hardship, borrowers may also apply online or contact SST to speak with an Agent.

  Currently, Ms. ****** is ineligible for any payment programs at this time. She has already had prior
  assistance with ******* ***** and will not be eligible for further assistance until December, 2024.
  That would also be why there is no option to select “hardship” on the website.
  
  If Ms. ****** has any further questions or concerns, she may contact SST Customer Service directly at
  ###-###-####.
  
  Very truly yours,
  
  * ***** *******
  
  

• Initial Complaint

  Date:02/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint with this company is almost exactly the same as all the other complaints I’ve read through. SST took over the servicing of my loan from ******* ***** and I’ve had nothing but issues since. They tell me I haven’t missed any payments yet they call telling me I owe thousands and need to make a payment. I’ve spoken with two supervisors since the second week of December and both have told me they have a glitch in their system and that all payments have been made and I am current. They continue to call demanding a payment. They text and email me saying I missed payments. They have refused to accept bank statements as proof that I’ve made all payments. Where do I go next?

  Business Response

  Date: 03/12/2024

  Please see attached response.

  Dear Ms. *******
  
  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  
  We’ve completed our review of the account in question and found the following:
  
  On April 23, 2022, ******* ******** signed an agreement for a Marcus by ******* ***** loan (“the
  Contract”) financing $21,000.00. According to the Contract, Mr. ******** agreed to make 36 monthly
  payments of $682.45, beginning on May 23, 2022. On December 11, 2023, the Account was assigned
  to Systems and Services Technologies, Inc. (“SST”) for servicing. A transfer letter was sent to the
  address on file on December 11, 2023, explaining how to access the new servicing information.
  
  When the servicing transferred to SST the Account had a balance of $8,530.49 and due for the
  December 23, 2023 payment. Fifteen payments have been made on the Account since the transfer.
  
  Due to misinformation provided during the transfer, some of the ******* payments were not
  reflected, resulting in the attempted contacts. The issue was corrected by updating the due date.
  
  The Account is current and due for the March 23, 2024 payment of $682.45.
  
  If Mr. ******** has any further questions or concerns, he may contact SST Customer Service directly
  at ###-###-####.
  
  

• Initial Complaint

  Date:01/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a loan with ******. This loan was for $4500, with $2500 in a savings account. My payment was $200. I had paid the loan down and at some point it was sold to SST Solutions. I continued to pay, and my balance was near the $2500 mark. I called in November of 2023, and inquired whether I would be able to use the savings account to pay off the loan and was told I would be able to pay off the loan using the savings account to apply to the balance. On December 22, 2023, I made a payment in the amount of $372.76, which was the difference between my savings and my payoff balance. I was told it would be 30 days, the account would be paid in full and I would not have to make any more payments. I received a statement in the mail around Jan 15, detailing a $200 payment. I called and inquired as to the situation, and was told the savings was processed and approved and all should be okay and not to make my January payment. I called again on January 22, and this time was told the savings account processing was NOT approved due to "formatting errors" and that the form was kicked back. They submitted this again and I was told by January 29 it should be paid off. It is currently January 29, and it is still not paid. I called again and was told it was approved and not to make a payment. I do not want to miss a payment, nor do I want this impacting my credit.

  Business Response

  Date: 03/05/2024

  March 5, 2024
  
  ****** ******
  BBB of Greater Kansas City
  **** **** ******** ***** ***
  ****** ***** ** *****
  
  Re: Case # ******** – ****** ******
  
  Dear Ms. ******:
  
  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  
  Our records reflect that on September 15, 2022, ****** ****** entered into and signed for a ******
  Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $4,500.00 with **********
  ********** Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to
  the Contract, Mr. ****** agreed to make 32 monthly payments of $200.00, beginning on
  September 30, 2022 with one final payment of $142.55.
  
  As a New Jersey Chartered, FDIC insured bank, Cross River Bank (“Bank”) offers credit products
  through its strategic marketplace lending platform partners, including ******, pursuant to its bank
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. ****** assists in processing credit applications and services these on an ongoing basis on
  behalf of, and with direct oversight by, the Bank.
  
  A portion of the Loan funds were deposited in a Savings Account held by Cross River Bank. On or
  about December 5, 2022, ****** transferred servicing of the Loan to SST. SST sent a letter to
  Mr. ****** on December 7, 2022, advising of the transfer. Notice of this transfer is also prominently
  displayed on their website, ******.com. The Savings Account created as part of the loan transaction
  has remained at all times with Cross River Bank.
  
  At the time of transfer, the Account balance was $4,146.33. 15 payments have been made since the
  transfer.
  
  The terms and conditions of Mr. ******’s Loan Account remain unchanged.
  
  As to the statement regarding the loan being “sold to SST Solutions,” please know that Systems and
  Services Technologies, Inc. (“SST”) is a loan servicer and does not have any ownership over its
  accounts; it is merely the servicer.
  
  The Savings Fund of $2,503.08 were applied on February 27, 2024 to pay down the loan balance but
  were reversed and reapplied effective December 22, 2023. This caused an overpayment of $200.00
  which was refunded to Mr. ****** on March 1, 2024.
  
  If Mr. ****** has further questions or concerns, he may contact Customer Service at ***** ********.
  
  Very truly yours,
  
  
  * ***** *******
  Compliance Officer
  Systems & Services Technologies, Inc.

  Customer Answer

  Date: 03/05/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  ****** ******

• Initial Complaint

  Date:01/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ****** I do not have a contract with the collection agency Systems and Services Technologies, Inc, LLC who is attempting to collect and reporting this information to the credit bureaus. They did not provide me with the original contract as I requested.

  Business Response

  Date: 03/05/2024

  Please see attached response.

  Dear Ms. *******
  
  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  
  Our records reflect that on February 8, 2022, Ricardo ***** entered into and signed for a ******
  Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $3,000.00 with McBurberod
  Financial, Inc., doing business as ****** (“******”) and funded by Cross River Bank. According to
  the Contract, Mr. ***** agreed to make 37 bi-weekly payments of $100.00, beginning on
  March 4, 2022 with one final payment of $31.74.
  
  As a New Jersey Chartered, FDIC insured bank, Cross River Bank (“Bank”) offers credit products
  through its strategic marketplace lending platform partners, including ******, pursuant to its bank
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. ****** assists in processing credit applications and services these on an ongoing basis on
  behalf of, and with direct oversight by, the Bank.
  
  A portion of the Loan funds were deposited in a Savings Account held by Cross River Bank. On or
  about December 5, 2022, ****** transferred servicing of the Loan to SST. SST sent a letter to
  Mr. ***** on December 7, 2022, advising of the transfer. Notice of this transfer is also prominently
  displayed on their website, ******.com. The Savings Account created as part of the loan transaction
  has remained at all times with Cross River Bank.
  
  At the time of transfer, the Account balance was $658.54. No payments have been made since the
  transfer.
  
  The terms and conditions of Mr. *****’s Loan Account remain unchanged. The Account charged-off
  on July 31, 2022 with a balance due of $658.54.

  As to the allegation regarding liability, we provided validation of debt on January 24, 2024 which
  included a copy of the Contract.
  
  On February 22, 2024, we also sent a fraud letter to Mr. *****. If Mr. ***** feels this to be a
  fraudulent Account, then to assist with expedition of an investigation, we ask that he please complete
  and send to SST the FTC Fraud Affidavit, which can be found at ********************gov, along
  with other supporting information such as a police report, a copy of his driver’s license, an exemplar of
  signature, proof of residence as of the date of the alleged fraud, etc. Mr. ***** may send this
  information to SST at the address on this letter, within 30 days; otherwise, SST will assume the
  information we have provided has resolved his concerns.
  
  Very truly yours,
  
  
  * ***** *******
  Compliance Officer
  Systems & Services Technologies, Inc.