Complaints

This profile includes complaints for Systems & Services Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Systems & Services Technologies, Inc. has 4 locations, listed below.

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  Systems & Services Technologies, Inc.

  4315 Pickett Rd Saint Joseph, MO 64503-1600

• 

  NCO Financial Systems, Inc.

  113 W. Milwaukee St Janesville, WI 53545

• 

  NCO Financial Systems, Inc.

  8025 Excelsior Drive Suite 200 Madison, WI 53717

• 

  SST Card Services

  PO Box 23060 Columbus, GA 31902

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a loan for $1300, payed about $50 a week totaling around $500. I didn’t realize they started failing and I didn’t know this was occurring until I got a letter in my email. I tried emailing and can not get a response. I have sent in writing that I want to make a payment multiple times. I am hard of hearing so cannot talk on the phone and am getting very frustrated trying to take care of this matter as I do not want a derogatory account showing up on my credit.
  
  I cannot make a payment online without calling. It is saying I need to pay $860 to get this current or $1872 to pay this off.
  
  I would like to set up a payment plan of some sort to settle this debt. I would like someone to email me and help regarding this complaint. My account number is ********.

  Business Response

  Date: 10/07/2022

  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  
  We’ve completed our initial review of the Account in question and found the following:
  
  Ms. ****** signed an Installment Loan Agreement for a signature loan with ************** ********
  **** ***** *** **** ******* ************ *** on March 25, 2022, in the amount of $1,300.00,
  with an interest rate of 164.9982%. Ms. ****** agreed to make 52 weekly payments of $51.29 with the
  first payment being due on April 1, 2022. Ms. ******** Account was transferred to System and
  Services Technologies, Inc. (SST) as servicer on the Account on March 28, 2022, and a welcome letter
  was sent to advise of transfer.
  
  Ms. ****** was set up on Electronic Funds Transfer (EFT) for her weekly payments of $51.29 until
  June 28, 2022, at which time EFT was cancelled as two or more payments were returned because of
  insufficient funds. NSF letters were sent to Ms. ****** to advise of the returned payments.
  
  SST tried to reach out to Ms. ****** on several occasions via phone, letters, and text messages to
  advise of her Account status with no response from her.
  
  As of October 5, 2022, Ms. ******** Account is 124 days past due for the June 3, 2022 payment. The
  total amount due is $1,014.51 which includes current due of $51.29, past due of $923.22, late charges
  of $20.00 and NSF fees of $20.00. The last payment received from Ms. ****** was on June 24, 2022
  via EFT; however, it was returned on June 25, 2022 for insufficient funds.
  
  If Ms. ****** has any further questions or concerns, she may contact SST Customer Service directly at
  ***** ******** ** ***** ******** ***, as we are unable to discuss Account information via email.
  
  Very truly yours,
  
  
  ** ***** *******
  Compliance Officer
  Systems & Services Technologies, Inc.
  

  
  

  Customer Answer

  Date: 10/07/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I stated I am unable to communicate via phone as I have a hearing disability. I keep receiving the run around that I need to call which is not an option for me. I would be willing to pick up the weekly payments if possible, or even set up a payment plan but I am unable to respond via phone. I could communicate in writing if need be- but I need to be sent an address. 
  
  
  
  Regards,
  
  
  
  ***** ******

  Business Response

  Date: 11/08/2022

  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our 
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment 
  processing company that is committed to resolving customer service issues in a cooperative and 
  expeditious manner. 
  In our previous response of October 7, 2022, we provided Ms. ****** a TTY (which stands for 
  teletypewriter) number to use when speaking with us, as this is how we normally communicate with 
  our customers. If this does not work for her, while it is not our standard practice to discuss Account 
  information via email due to privacy issues, we would make an exception and communicate with her 
  via email. We have sent Ms. ****** an email asking her to confirm the details of payment 
  arrangements for which she can resume.
  As of November 8, 2022, Ms. ******** Account’s payoff is $1,899.37. As a one-time courtesy, we will 
  waive all Late fees and NSF fees, a combined total of $40.00, to be taken off this balance. The last 
  payment received from Ms. ****** was on June 24, 2022, via EFT; however, it was returned on June 
  25, 2022, for insufficient funds.
  If Ms. ****** has any further questions or concerns, she may contact SST Customer Service directly at 
  ***** ********* *** ** ***** ********* ** *** ***** ** ***********************.
  Very truly yours,
  ** ***** *******
  Compliance Officer
  Systems & Services Technologies, Inc