Complaints

This profile includes complaints for Systems & Services Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Systems & Services Technologies, Inc.

  4315 Pickett Rd Saint Joseph, MO 64503-1600

• 

  NCO Financial Systems, Inc.

  8025 Excelsior Drive Suite 200 Madison, WI 53717

• 

  SST Card Services

  PO Box 23060 Columbus, GA 31902

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company took over ****** . I requested to pay off my loan which ****** takes out electronically.. now this company is stating they didn’t have that info and are not sending me
  My savings check electronically .. they have different terms that ****** . And are also charging me a late fee .. I need my money out of this company as promised in savings
  ..they don’t seem
  To understand what they are doing .. they will be sued .. this company is stealing money from
  People. ..

  Business Response

  Date: 12/20/2022

  Please see attached response.  Thank you.

  Re: Case # ******** * ****** *******
  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  We’ve completed our initial review of the account in question and found the following:
  On November 9, 2021, ****** ******* opened a ****** Borrow & Grow Plan and signed for a Savings-
  Secured Loan (“the Contract”) financing $4,000.00 funded by ***** ***** ****. According to the
  Contract, *** ******* agreed to make 35 monthly payments of $160.00 beginning on November 30,
  2021 plus a final payment of $51.64. A portion of the Loan funds were deposited in a Savings Account
  held by ***** ***** ****. On or about December 5, 2022, servicing of the Loan was transferred to
  SST for servicing only. Notice is prominently displayed on ******** website, ********** and was sent
  to the individual consumers. The Savings Account created as part of the loan transaction has remained
  at all times with ***** ***** ****.
  On December 9, 2022, *** ******* contacted SST to discuss her account as she was confused because
  she could no longer view her information on the ****** website. SST helped her set up access to view
  the loan account being serviced by SST on ****************
  The terms and conditions of the loan account remain unchanged, and the Savings Account at *****
  ***** **** remains open with a current balance of $ 2,005.00. Once the remaining loan balance,
  currently $3,011.32 is paid off, SST will notify ***** ***** **** to release the security interest and
  provide the funds contained in the Savings Account to *** *******.
  As of the date of this letter, *** ******* is 19 days past due for the December 1, 2022 payment. Late
  fees on *** *******’s Account total $105 and were assessed by the prior servicer ******* SST has not
  assessed any late fees to date.If *** ******* has any further questions or concerns, she may contact SST Customer Service directly at

  ***** *********
  Very truly yours,
  * ***** *******
  Compliance Officer
  Systems & Services Technologies,

  Customer Answer

  Date: 12/20/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  ****** *******

  They are lying .. they never helped getting anything set up .. I have emailed about how to pay off many times .. no response . They don’t  have a way to pay it seems online . They will keep adding fees .. and they also have no set time

  Line to release my savings funds like ****** did.. so in fact these are not the same terms 

  
  

• Initial Complaint

  Date:12/07/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,
  
  I took out a Borrow & Grow Loan from ****** on 9/19/2022 for $3500. The loan has 2 parts: $1,000 which was deposited directly into my checking upfront & $2500 added to ****** savings that would be made available in 24 mos. when the terms of the loan were me. Monthly payments of $200 payable the 1st of each mo. I contacted ****** on 10/24 requesting restructuring of the loan due to salary reduction. They kindly modified the loan & reduced payments to $100/mo. On 12/3 ****** emailed a notice saying all Borrow & Grow Plan holders were being transferred to SST and that all terms would remain the same. This has not been the case. I called twice this week and the SST reps I spoke with are ill-informed, rude, and kept repeating over and over that my payment in the system is showing as $200. I made a $100 payment online on 12/5 as our SST account numbers were not made available until that date. I have since called ****** and a rep stated they no longer have access to Borrow & Go Plan Member account info since the loans were sold. My SST account number is: ********* I am attaching all required documents including both loan agreements (original and modified) as well as correspondence from ****** to me and me to SST. All that I am asking for SST to honor their commitment to keeping the terms the same per ******'s written correspondence (also attached). My account is now showing as delinquent in their system. I would avoid anyone to steer clear of SST as this truly has been a nightmare company to deal with. Can you please assist? Many thanks! - ****** *********

  Business Response

  Date: 12/28/2022

  Re: Case # ******** – ****** *********
  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment processing
  company that is committed to resolving customer service issues in a cooperative and expeditious manner.
  We’ve completed our initial review of the account in question and found the following:
  On September 10, 2022, ****** ********* entered into and signed for a Savings-Secured Loan (“the
  Contract”) financing $3,500.00. According to the Contract, *** ********* agreed to make 23 monthly
  payments of $200.00, beginning on October 1, 2022, with a final payment of $2.40. On
  December 5, 2022, the Account was assigned to SST for servicing.
  On December 6, 2022, *** ********* contacted SST via email stating her loan terms were changed in
  October with the prior servicer as she had a reduction in salary, so her monthly payment was reduced to
  $100.00. SST showed the original payment amount due and borrower did not want this to adversely
  affect her credit. SST’s investigation confirmed the monthly payment amount was reduced to $100.00
  and updated her account.
  The terms and conditions of the Loan Account were not changed by the transfer in servicing, and
  *** *********’s Savings Account at Cross River Bank remains open with a current balance of
  $ 2,500.00. Once her remaining balance of $3,323.06 is paid off, SST will initiate the release of the
  funds contained in the Savings Account to her.
  If *** ********* has any further questions or concerns, she may contact SST Customer Service directly
  at ***** *********

  Customer Answer

  Date: 12/30/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ****** *********

• Initial Complaint

  Date:12/07/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Jan of 2022 I entered into a borrow and grow plan for 4000$ with ******* I received 2000$ upfront and 2000$ was deposited into a savings account. My payments were 160$ for 36 months. Once I paid back the 4000$ plus interest I would receive the money in the savings account. I paid my loan off on Dec 2,2022 per my contract with ****** I would have access to my savings account and could transfer the money into my bank account electronically. Well after I paid my loan off I was notified that SST had my account now I contacted them and asked when I would have access to my money in my savings account per the contract I signed it says I would receive my money in 7 days via bank transfer. SST is now telling me I have to wait 30 days to have a checked mailed to me I never signed a contract with SST haven’t seen any documentation from SST stating there rules or policies jus was told by a representative it would take 30 days by mail to receive my money. I think they are holding my money hostage to collect the interest. It’s my money release if I held up to my obligation per the contract.

  Business Response

  Date: 12/21/2022

  Please see attached response.Re: Case # ******** * ***** ******
  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  We’ve completed our initial review of the account in question and found the following:
  ***** ***** **** sold parts of its Accounts Receivable to ******* who then transferred those
  Accounts to SST for servicing only, on December 5, 2022. The Savings Account created as part of the
  loan transaction has remained at all times with ***** ***** *****
  On January 17, 2022, ***** ***** signed an Agreement (“the Contract”) financing $4,000.00 for a
  Savings-Secured Loan with ************ ***** ****. According to the Contract, *** ***** agreed to
  make 36 monthly payments of $160.00, beginning on February 1, 2022. On December 5, 2022, the
  Account was assigned to SST for servicing.
  On December 12, 2022, Mr. Minor called SST to see when his fund in his Savings Account be released
  for withdrawal since the loan was paid in full per the loan agreement.
  Please know that on December 9, 2022, the funds in *** ******* Savings Account were released and
  our review of his account confirmed the funds were successfully withdrawn from his savings account
  on December 12, 2022.
  If *** ***** has any further questions or concerns, he may contact SST Customer Service directly at
  ***** *********
  Very truly yours,
  ** ***** *******
  Compliance Officer
  Systems & Services Technologies, Inc.

• Initial Complaint

  Date:12/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a borrow and grow plan with ****** and I paid it off a week ago. Paying off that loan in full was supposed unlock my savings of 2,500 that I was supposed to be able to withdraw yesterday per an email I received from a ****** rep. Over the weekend I logged into check the status of my savings and everything was gone and there was a statement on ******'s website saying that the borrow and grow loans were now being serviced by SST. I was on the phone and on hold with SST first thing yesterday morning trying to find the 2,500 that is rightfully mine and they didnt formally have a record of it. I was told I had to wait 10 days from the time the loan was paid and that I can email documentation from my bank to show it was taken out of my checking. The company was also supposed to email a new account number to log into their site based on ******a letter and I never received that either. I sent in all of my documentation and haven't heard anything back. The savings is rightfully mine and I'm not getting any status of where that money is or when I will have access to it. The transition to SST and SSTs lack of knowing what is going on with customers from ****** is concerning.

  Business Response

  Date: 12/21/2022

  Please see attached response.
  December 21, 2022
  BBB of Greater Kansas City
  8080 Ward Parkway, Suite 401
  Kansas City, MO 64114
  Re: Case # ******** * ***** ******
  
  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment processing
  company that is committed to resolving customer service issues in a cooperative and expeditious manner.
  We’ve completed our initial review of the account in question and found the following:
  ***** ***** **** sold parts of its Accounts Receivable to ******, who then transferred those Accounts
  to SST for servicing only, on December 5, 2022. The savings account created as part of the loan
  transaction has remained at all times with ***** ***** *****
  On August 5, 2022, *** ****** entered into an Agreement (“the Contract”) with ****** financing
  $3,500.00 for a Savings-Secured Loan funded by ***** ***** ***** According to the Contract, she
  agreed to make 45 bi-weekly payments of $100.00, beginning on September 2, 2022, with one final
  payment of $61.57.
  On December 5, 2022, *** ****** contacted SST requesting the funds of $2,503.14 be released for
  withdrawal in her Savings Account since the loan was paid in full per the loan agreement.
  Please know that on December 9, 2022, the funds in *** ******** Savings Account were released and
  our review of her Account confirmed the funds were successfully withdrawn from her Savings Account
  on December 12, 2022.
  If *** ****** has any further questions or concerns, she may contact SST Customer Service directly at
  ***** *********
  Very truly yours,
  ** ***** *******
  Compliance Officer
  Systems & Services Technologies, Inc