Loan Servicing
Systems & Services Technologies, Inc.This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Loan Servicing.
Reviews
This profile includes reviews for Systems & Services Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 72 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromSummer C
Date: 07/31/2025
1 starI just got a new debit card in the mail less than two weeks ago. I open my banking app to see a charge from SSTPAYMENTS.COM. A charge I have not made. I have no outstanding debts or loans so I am not sure why this company drafted money from my new debit card... But I had to cancel this card and get a new one, which is frustrating as I had just updated my card info for all my automatic deductions. I suspect, based on reddit comments, may do some shady business dealings.Systems & Services Technologies, Inc.
Date: 08/04/2025
Ms.
*******,
Thank you for reaching out to Systems &
Services Technologies, Inc. (“SST”) regarding your unfortunate interaction with
SSTPAYMENTS.COM. Please be advised that this website does not belong to Systems
& Services Technologies, Inc. (“SST”) nor is it affiliated with us in any
manner. This website appears to belong to a company with a similar name, again
not affiliated with Systems & Services Technologies, Inc. (“SST”).Review fromMARK B
Date: 07/16/2025
1 starI am writing to express my dissatisfaction with the handling of my refund after paying off my personal loan, which was transferred from ****** by ******* ***** to SST. I consistently made on-time monthly payments of over $700, which SST promptly debited from my bank account.
On June 25, 2025, ****** Mortgage sent SST a ***** ***** check to settle the loan balance, as provided by SST, resulting in an overpayment of over $1,100.Despite SST’s efficiency in processing my payments, I have yet to receive my refund, now 21 days later. This delay is unacceptable, especially since SST could issue the refund directly to my ***** account, as it did for monthly debits. I have not received interest on the overpaid amount, nor have I received adequate communication. My emails have gone unanswered, and the phone support has been dismissive and unhelpful. While the Missouri regulator informed me that SST has 30 days to process refunds, this timeline does not justify the lack of responsiveness or accountability.I request immediate action to process my refund of over $1,100. I urge the BBB to address the poor customer service and communication practices that have compounded this issue.Systems & Services Technologies, Inc.
Date: 07/23/2025
Please be advised that due to the
public visibility of this forum and the privacy of your account we (SST) are
limited in the information we can provide. Refund was mailed and the process is normally 10-15 days for regular mail, if the address is still the same as on the file. We noticed you did call on 7/21/25 and before we could finish the call you hung up. We kindly ask you to contact Customer
Service at (800) 392-8308 for further assistance.Review fromTaylor B
Date: 05/14/2025
1 starI’ve had really great payment history but I lost half my income recently and I called them to ask if they would be able to reduce my $186 payments to $50 since there’s only $300 left on the loan and they refused. Very frustrating considering before this I have NEVER once missed or been late on a payment.Systems & Services Technologies, Inc.
Date: 06/11/2025
Dear Taylor B******,
Thank you for your review regarding a recent interaction with a couple of our agents. Please be advised that due to the public visibility of this forum and the privacy of your account we (SST) are limited in the information we can provide. We apologize we could not assist on the April payment because the balance was too low. Since speaking with you, we see the balance is $107.98 and due as of May 25, 2025. The last full payment was made on May 26, 2025. Thank you for your payment. If one more payment is made the account will be paid in full. If you can get this done, which is less than the normal full payment, we can ensure a paid in full letter is sent upon receipt of that payment.
If you have any further questions or concerns, you may contact Customer Service at (800) 392-8308.Review fromGreg D
Date: 04/29/2025
1 starThis company is quite rotten and totally unethical. My loan was transferred from Tally to SST. I did not know this, as SST mailed all correspondence to the wrong address. I ignored their calls as it looked like spam, since again, I was never informed of the Tally/SST takeover.
I finally realized what was going on when I saw an alert on my credit report. Despite calling and explaining, they absolutely refused to wave the late payment. SST single-handed crushed my credit score, which averaged 790-800. 15 years of on-time payments and SST cannot understand that this was truly a misunderstanding. I have brought the account current and they still refuse to show any leniency. SST reps are some of the most disrespectful and rude agents I’ve ever spoken to, especially Victor, the self-proclaimed manager. They bounce you all over the globe, with the goal of keeping you from speaking to anyone located domestically.
Very poor business tactics. Very poor company. It’s no surprise I’m not alone in the brutally low rating of SST.Systems & Services Technologies, Inc.
Date: 05/05/2025
Thank you for reaching out. Systems & Services Technologies is a loan servicing and payment processing company; it is not a debt collector. We remain committed to maintaining a high level of customer satisfaction and appreciate the opportunity to assist you. Please note SST does not charge late fees. Please note that Tally is no longer an active company; as such, they have suspended your line of credit and converted your outstanding balance into an amortized loan. Further, they have elected SST to service your account until paid off. Note further that SST has no ownership interest in your account, and the interest rate on your account has not changed. We apologize for any inconvenience this may have caused. Please contact us directly if you have any further questions or concerns.Review fromGerald N.
Date: 02/22/2025
1 starWas informed I had a late payment from this company. Never heard from them ever, via email or letter mail. Turns out that this company purchased my account from another bank. Never knew anything about the sale or options. Spoke to two different associates both were rude and stated numerous times that they are not responsible for notifications. So they in a short story would have let my account go into default with no concern what so ever. I was only two days late by the time I checked to see if my auto draft came out of my old account which started me trying to figure out what happened when my payment didn’t go out to the old bank. Made the payment with very limited options to add to my straight disappointment. I’m a disabled veteran on a pension with an over 800 credit score. Why? Because I pay what I owe and don’t appreciate being treated like a dirtbag. Beware of this company and their practices. I will be taking a loan out Monday to pay these people off. They don’t deserve to make interest off me.Systems & Services Technologies, Inc.
Date: 02/25/2025
Mr. Newman
GoodLeap, the
servicer for your Solar loan that was originated under the trade names
GoodLeap, or LoanPal (and purchased by Truist bank) has resigned as servicer. You
should have received a letter from GoodLeap advising you of a transfer of
servicing to Systems & Services Technologies, Inc (“SST”). You should also
have received a communication (e-mail or letter) from SST confirming the
transfer of servicing.
Please know SST has no ownership interest in your account
and does not purchase loans; we are merely the servicer. Consumer permission is
not required to change servicers. Please be advised that due to the public
visibility of this forum and the sensitivity nature of your account we (SST)
are limited in the information we can provide. Please contact customer care at 877-695-3137
with any additional questions. Thank you.Review fromRaul T
Date: 02/11/2025
1 starAccount sold by Goodleap (solar) to SST. Customer service is poor, to put it professionally.
-Customer service reps are poorly trained (at best), or are trained to lie and stonewall.
-Reps cannot/will not provide legal documentation justifying their actions.
-Reps state our account was sold to them because GoodLeap did not want the hassle.
-Reps have given run-around to (1) our realtor (2) escrow officer (3) our bank analyst (4) us.
Multiple attempts over the past 2 weeks for an official pay-off notice have been answered with "Oh we sent it already" "Its been faxed, give it 24-48 hrs".
The truth is faxes dont take 24-48 hours. They are incompetent at the best, corrupt at the worst.Systems & Services Technologies, Inc.
Date: 02/12/2025
Mr. T****,
SST apologizes for the inconvenience caused to you by the delay. We have confirmed the payoff email has been sent out today. Please contact SST if you have any further questions. Thank you.
Review fromDonnell S
Date: 02/07/2025
2 starsmy complaint with Systems & Services Technologies, Inc. (SST) is due to ongoing payment processing issues, lack of follow-up, and the negative impact on my credit and progress toward financial goals.
For nearly two years, I have been using the same bank account to make automatic monthly payments to SST with occasional issues. However, recently this month, my payments have been reversed 3 times despite no changes to my account information as I'm trying to pay off in full. This has caused unnecessary delays and additional interest charges, setting me back on my financial progress and goals.
I have made three prior complaints and called SST four times on 1/29/25, 2/2/25, 2/3/25, and 2/7/25 to resolve this issue. Despite requesting callbacks when payments fail, I have not received any follow-up and have had to initiate each call myself.
On 2/7/25, I asked a representative to process an over-the-phone payment after another failed payment. While I hope the payment is successfully processed, I find it unfair to continue to be affected by this issue when it is not my doing. Furthermore, my credit history may be impacted due to SST's lack of timely resolution. I asked the representative I spoke with on the last call for an ID number, but I was told they have no ID# So I asked for a name, and I was given a name; then I had to ask for a last name since the name was common in case I had to identify who I last spoke to.
I'm currently hoping to get speedy.
1. Confirmation in writing that my payment has been successfully processed.
2. A timely update on the status of my payoff and confirmation that my account will be reported as paid in full to all credit bureaus.
3. A thorough review of why my payments are being reversed.
4. Remove any extra interest or fees incurred because of these issues.
5. A commitment from SST to provide timely callbacks in the future, as I have repeatedly requested.Systems & Services Technologies, Inc.
Date: 02/10/2025
Mr. S*****,
Please be advised that due to the public visibility of this forum and sensitive nature of your account we (SST) are limited in the information we are able to provide. We can confirm multiple payment attempts were made recently but they were returned by the financial institution. We can also confirm the most recent payment on 2/7/25 which would pay off the account is being processed. We kindly ask you to allow time for the payment process to be completed and your account marked properly as Paid-in-Fill which can take up to 14 business days. Please contact customer care with any additional questions. Thank you.
Review fromCathi W
Date: 01/14/2025
1 starThis company sucks I have another loan with Goldman Marcus which I paid off then I took out a second one and they sold it to this company in March of 2024 I tried to make my payment earlier and it tried to pay the whole thing off so my payment was 4 pays late after 2 years of steady payments I lost my job I called to see about skipping a payment they told me because of being 4 days late I was not eligible to skip a payment till I figured things out they would rather have me claim bankruptcy and be homeless instead of skipping a 400 payment 1 month I will never take out a loan with them againSystems & Services Technologies, Inc.
Date: 01/16/2025
Systems &
Services Technologies, Inc. (“SST”) acknowledges receipt of this BBB Customer
Review. SST is a loan servicing and payment processing company. SST does not
purchase loans; it is just the servicer. We remain committed to maintaining a
high level of customer satisfaction and appreciate the opportunity to assist
you. Having researched this matter, please be advised of the following:
As per the
criteria set forth by our client and creditor of this account, Goldman Sachs, twelve
(12) on-time monthly payments must be made to qualify for the On-Time Payment
Reward program. Unfortunately, Ms. W****** was late on her March 2024 payment
thus disqualifying her from the program. SST does offer other payment assistance
programs which Ms. W****** may qualify for.
Please contact Customer
Service at (800) 392-8308 with any additional questions or concerns.Review fromKait T
Date: 12/20/2024
1 starMy debt was transferred from Tally to SST. For one, the website feels super sketchy, like it's a front for something. Oh well, I created an account when my debt was transferred and have paid a few times with no trouble, until today. I login to pay my bill as I got paid today, I'm told I need to reset my password. So I reset my password (had to refresh the page a few times to even get it to allow me to type in the boxes). Once my password is reset I try to login and am told my information is incorrect. So I try to reset my password again only to find that you can't reset it again for 3 days.
So then I turn to the internet to try to find customer service contact information, and there's nothing anywhere. I understand that this is my debt to pay and I have no problem doing so, but their website makes it nearly impossible to do so on time.Review fromtimmell g
Date: 11/20/2024
1 starMalicious predatory method. The bought a company called Tally that went out of business that was a program that assisted you to get out debt. It provided 3 things: 1. LOW INTEREST 2. PAID ON MINIMUM Payment so what you added paid was the principle 3. I assisted in allocating your payments. It was a great tool to pay off the debt.
Tally goes out of business and anything on their records went to SST. SST jacks up the interest rate and doubles it!!.. but its not a default collection on debt!! It was a sign up program to help clear debt and pay it off. Sneaky tactic and class action should be taken into account. The Minnesota Attorney General Office as well as the Department Commerce was notified and I got this back:
Tally ceased operations in early September 2024. As such, all open Tally accounts were transferred to SST for servicing purposes. Prior to transfer, Tally notified its customers of the cessation of operations and converted all open accounts into amortized loans at the rate as of transfer per the above referenced contractual terms. Mr. G_____’s balance at the time of transfer was $3,203.52 with a fixed interest rate of 16.99%. The amortized payment over a five-year period is $79.60.
SST has no authority to reduce Mr. G_______’s interest to 7.99% as requested. As noted, his rate is now fixed at 16.99% - which is based on the Market Rate of 8.5% as of the day of transfer plus the 8.49% Margin he agreed to.Systems & Services Technologies, Inc.
Date: 11/21/2024
SST did not purchase Tally loans, and nor does it have any ownership interest in and to any Tally loan. Rather, it was acting as backup servicer for Tally in the event Tally ceased operations, which it did earlier this year. Pursuant to the Tally loan agreement, prior to ceasing operations and transferring all servicing responsibility to SST, Tally closed all its accounts, converted the outstanding balance to a fixed term amount payable over five years, and fixed the interest rate at the rate the previously variable rate was at the time of closure. Then, Tally transferred all accounts to SST to service.
Important to note that: 1) SST did not purchase Tally, 2) had no involvement in setting any consumer's interest rate, 3) that the circumstances surrounding the closure of these lines of credit and conversion into fixed term loans was explicitly addressed in the loan agreement, and 4) SST had no involvement in the creatoin of the Tally program or in its subsequent closure.
Systems & Services Technologies, Inc. is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.